SCGP mission statement and values:

PASSIONATE ABOUT HEALTH – COMPASSIONATE WITH PEOPLE

Our vision is to be a bold and innovative general practice which is integrated in the community and delivers quality care in partnership with our patients.

All members of the SCGP team are dedicated to providing a quality service in order to achieve safe health services, which meet patient needs.

Good general practice is based on good doctor and patient relationships requiring trust and mutual respect. We believe this is basic to good patient care. We work in a partnership with our patients.

We are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. All staff and volunteers are expected to share this commitment and undergo rigorous pre-employment checks, including enhanced DBS checks where required. Safeguarding is at the heart of everything we do, ensuring a safe and supportive environment for all.

Are you looking for a new role in primary care or perhaps you are in a similar role and want to expand your skill set? Do you have an interest in our NHS and can you see yourself supporting patients in primary care? Are you looking for an organisation who is passionate about people?

If so, then this opportunity may be perfect for you!

We are seeking a Patient Coordinator to join our fabulous, hard-working, and supportive reception team at Sutton Coldfield Group Practice. We currently have a permanent position based at our Vesey Practice. We need passionate and proactive people who thrive in the variety and pace of a busy general practice.

The purpose of the role is to perform a high-quality reception and administration service to ensure patient satisfaction, providing excellent service and maximum contribution to practice efficiency and effectiveness in line with practice policies. Establishing and maintaining positive working relationships with all members of the SCGP team and our patients is fundamental.

We are looking for friendly and enthusiastic individuals, who have strong receptionist or administration experience - along with the following requirements:

• Outstanding customer service skills
• Previous experience in a NHS setting would be an advantage
• Strong interpersonal, verbal, and written communication skills
• Excellent telephone manner
• The ability to use and operate a computer-based system.
• Knowledge of working with SystmOne would be advantageous.
• Be willing to learn and progress.
• Excellent organisational skills and the ability to manage a varied workload.
• Excellent attention to detail and use initiative.
• A well-presented and motivated individual who enjoys working independently and within a great team.

If you are ready to contribute to a supportive team that values patient care and community integration, apply now to become a vital part of SCGP as a Patient Coordinator.

If you are successful during the shortlisting stage, you will receive further information about attending an assessment day with us.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

If upon you joining SCGP, you are currently a patient at one of the SCGP practices, you will be asked to transfer to a different practice. During your probation, unless there is no other alternative available for you, you will be expected to transfer to another practice to ensure that you are not treated by a colleague.

Work remotely

• No

Job Type: Permanent

Hours:

• Permanent (30 hours per week) Tuesday and Wednesday 1300-1830, Thursday and Friday 0800-1830, 30 minute break.

Please note, this role is NOT eligible for sponsorship.

Job Types: Part-time, Permanent

Pay: £12.25 per hour

Benefits:

• Company pension

Education:

• GCSE or equivalent (preferred)

Work Location: In person

Application deadline: 13/01/2026
Reference ID: VP/JS/JAN26