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    • Some shifts will involve busy service periods, opening and closing procedures, stock replenishment and thorough cleaning duties.
    • Staff meals whilst on duty.
    • Excellent customer service skills required and the ability to work successfully within a team.
    • This role is extremely customer focused.
    • Outgoing and friendly with strong customer service skills;
    • A good role model and provide a dynamic reception service;
    • 35 hours per week, Monday - Friday.
    • Experienced in customer service, being the first points of contact, its’ key you can provide a professional service to all our customers.
    • Supporting our customers via telephone.
    • Increasing holiday allowance with each year of service.
    • Comfortable with dealing with customers on the phone.
    • Collaborate with colleagues across operations, marketing, and customer service for a seamless journey.
    • Handle inbound and outbound customer enquiries across…
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    • You’ll also need the drive to meet personal targets whilst delivering excellent customer service.
    • Shift pattern: You will be working 4 days out of 7 on average…
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    • You’ll also need the drive to meet personal targets whilst delivering excellent customer service.
    • Family and friends’ discounts on our services & products.
    • Proven ability to work with product and engineering teams to deliver seamless digital experiences - with a focus on the customer.
    • To ensure there is always a focus on ensuring excellent customer experience, by ways of presentation and food service within the home.
    • Pay:: £13.45 per hour.
    • Pay: Up to £60,000.00 per year.
    • Customer service: 3 years (preferred).
    • Greeting and serving customers on the shop floor.
    • We are looking for a charismatic individual with impeccable customer…
    • Contacting customers promptly to request all required documentation.
    • Managing your diary effectively while maintaining regular communication with customers…
    • Proven track record of providing exceptional customer service in an office/contact centre environment.
    • Supporting customers via phone, email & live chat.
    • Excellent customer service skills are required to fulfil the company objective of exceeding customer expectations.
    • Job Types: Part-time, Fixed term contract.

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Job Post Details

FOH Team Member - job post

Anglian Hospitality
Cromer
£13.25 an hour - Permanent, Part-time, Full-time
Responded to 75% or more applications in the past 30 days, typically within 1 day.

Job details

Pay

  • £13.25 an hour

Job type

  • Part-time
  • Permanent
  • Full-time

Shift and schedule

  • Weekend availability
  • Holidays

Location

Cromer

Benefits

Pulled from the full job description

  • Annual leave
  • Employee discount
  • Company pension
  • Discounted or free food

Full job description

About Us

Anglian Hospitality is a new hospitality business being established by two experienced operators with extensive backgrounds across pubs, restaurants and hotels. We are currently recruiting for an exciting family-focused pub venue in Cromer and are looking for enthusiastic individuals who share our passion for outstanding hospitality and exceptional customer service.

People connect with people, not products.

We believe great hospitality is delivered by great teams. Our aim is to create a workplace where people feel valued, respected and supported, with fair pay, realistic hours and expectations, opportunities for development and management that leads from the front.

We are not looking for employees to fill shifts. We are looking for people who want to be part of building the business, and take pride in being part of a successful team.

What We Offer

  • £13.25 per hour plus TRONC (tips)
  • Permanent contracts from 16 hours per week
  • Full-time and part-time opportunities available
  • Additional hours available during peak trading periods
  • Workplace pension scheme
  • Paid holiday entitlement
  • Staff meals whilst on duty
  • Uniform provided
  • Training and development opportunities
  • Supportive and approachable management

The Role

As a Front of House Team Member, you will help create memorable experiences for our guests through warm, attentive and professional service.

Duties may include:

  • Welcoming and serving guests
  • Taking food and drink orders
  • Processing payments
  • Assisting with guest enquiries
  • Promoting menu items, specials and events
  • Maintaining high standards of cleanliness and presentation
  • Opening and closing duties
  • Stock replenishment and preparation of service areas
  • Working closely with colleagues to deliver excellent service
  • Following food safety and health & safety procedures

What Working With Us Looks Like

Hospitality is rewarding, but it can also be demanding, fast-paced and physically active.

Team members should be comfortable working a variety of shifts, including early mornings, evenings, weekends and bank holidays.

Some shifts will involve busy service periods, opening and closing procedures, stock replenishment and thorough cleaning duties.

We recruit for attitude and character first. Skills can be taught; reliability, professionalism, teamwork and a commitment to high standards are essential.

About You

We are looking for people who:

  • Enjoy working with people
  • Take pride in delivering excellent customer service
  • Are reliable, punctual and well presented
  • Work well under pressure
  • Thrive as part of a team
  • Are eager to learn and develop

Previous hospitality experience is welcomed but not essential, as full training will be provided.

Important Information

This advertisement is being used to create a recruitment pool for a proposed hospitality project in Cromer. Successful applicants may be invited to interview and, subject to the project proceeding as planned, offered positions within the business upon commencement of operations.

To Apply

Please submit your CV together with a short introduction telling us a little about yourself, your experience and why you would like to join the Anglian Hospitality team.

Pay: £13.25 per hour

Benefits:

  • Company pension
  • Discounted or free food
  • Employee discount

Work Location: In person

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