Customer Service jobs in Mundesley

About the role

Nordwell is a growing Fire & Security business, and we are looking for an organised, capable and proactive Office & Operations Coordinator to join our Norwich team. This is a varied role that sits at the centre of the day-to-day operation of the Norwich office. Rather than being a narrowly defined administrative position, you will take ownership of a range of tasks that are essential to keeping the office organised, responsive and running efficiently. You will work closely with the existing office team, engineers, management and other departments, making sure information gets to the right people, customers receive a professional response and important administrative tasks do not get overlooked. This would suit someone who enjoys being busy, is comfortable managing competing priorities and naturally takes ownership rather than waiting to be told what to do.

What you will be doing

• Taking responsibility for all incoming telephone calls to the Norwich office, dealing with enquiries where possible and directing calls to the appropriate person or department.
• Managing the Norwich@ email inbox, responding to general enquiries and forwarding matters to the relevant department.
• Booking and coordinating engineers' jobs alongside the existing bookings team.
• Maintaining and coordinating the company's vehicle fleet administration, including servicing, MOTs, windscreen repairs, trackers, fuel receipts and related records.
• Completing contractor questionnaires, supplier questionnaires and general company information requests.
• Maintaining accurate records and ensuring important information is kept up to date.
• Providing general administrative and operational support to the Norwich office.
• Assisting with customer queries and resolving straightforward issues where appropriate.
• Supporting the wider office team with day-to-day tasks and helping ensure work does not fall between departments.
• Providing additional administrative support to management and other departments when required.

What we are looking for:

We are looking for someone who is:

• Highly organised and able to manage several priorities at the same time.
• Confident dealing with customers, engineers, suppliers and colleagues.
• Comfortable answering telephone calls and handling general enquiries.
• Proactive and willing to take ownership of tasks from start to finish.
• Able to use initiative and make sensible decisions within their level of responsibility.
• Reliable and consistent.
• Comfortable working in a busy environment where priorities can change.
• Professional in their communication and approach.
• Competent using Microsoft Office and everyday business systems.
• A good communicator with strong attention to detail.

Previous office administration, coordination, customer service or operational experience would be advantageous. We are more interested in finding someone with the right approach, organisational ability and willingness to learn.

Why join Nordwell?

• Full-time, permanent position working 40 hours per week, with a one-hour lunch break.
• Competitive salary based on experience.
• 20 days' annual leave, plus additional days over the Christmas shutdown and all UK bank holidays.
• One additional day's annual leave for each completed year of service from the end of the second year of employment, subject to the Company's applicable terms.
• A Celebration Day each year.
• Health Assured employee support and wellbeing services.
• Varied role with genuine responsibility.
• Opportunity to become an important part of a growing business.
• Supportive team environment.
• Opportunity to develop your skills and take on additional responsibility as the business grows.

If you are organised, practical, confident dealing with people and enjoy being the person who keeps things moving, we would like to hear from you.

Pay: £25,000.00-£28,000.00 per year

Benefits:

• Free parking
• On-site parking

Work Location: In person