You will be working as part of a clinic team delivering a best in class preventative health service. You take ownership of the clinic inclusive of the team, the day, the numbers and the standards. This is a launch role in a brand-new flagship clinic. You will help hire and train the founding team, build the operating rhythm from day one, and own the premium member experience and KPIs the site lives by.

What you’ll be doing

Lead and inspire the team to always deliver an exceptional and memorable 5-star experience with every member.
Lead scheduling and develop the full clinic team to ensure they embody your own high standards of member experience and operations. Owning the member experience end to end, including service recovery when something goes wrong.
Own site P&L inputs and the three KPIs: Utilisation, Conversion, and Rebooking.
Run the clinic to CQC standards: implementing processes for audits, incident reporting, complaints, health and safety, safeguarding.
Own equipment uptime: QA schedules, backup kit deployment, supplier escalation, ensuring no appointment time is lost.
Inspire and coach the team to drive sales performance and consistently surpass KPIs.
Recruit, onboard and train new starters as the site scales.

Requirements

Essential

Proven management experience in high end, luxury retail, private healthcare, concierge or wellness, adept at consistently delivering a 5star experience.
Experience leading mixed clinical and non-clinical teams on a 7-day rota.
Direct P&L or KPI accountability.
Track record of delivering KPI’s and operational procedures.

Desirable

New site opening or launch experience.
CQC-registered service experience.
Knowledge and passion for preventative health and wellness.
Familiarity with clinic management platforms and modern booking systems.

What we offer

Get A Drip Staff training credit to spend on drips and boosters, up to the value of £2,760 per annum.
22 days per annum, which rises by one additional day per full completed year of service up to a maximum of 30 days, plus 8 bank holiday days which are added to your leave entitlement which can be taken throughout the year at your request (as clinics remain open on bank holidays with the exception of Christmas day).
Auto-enrolment pension scheme.
Exclusive perks via Perkbox.

Get A Drip is moving from start‑up to scale‑up, and we’re looking for people who want to be part of that journey. We’re disrupting the way preventative healthcare is delivered, building, improving and evolving constantly and we want team members who are energised by growth, change, positive impact and possibility.

Working here isn’t for everyone, and that’s okay. You’ll thrive with us if you enjoy:

A fast‑moving environment where priorities evolve as we grow
Taking initiative and solving problems without waiting for instruction
Building and improving processes, systems and ways of working
Wearing different hats and stepping outside your job description when needed
Owning your work and being accountable for outcomes
Comfortable with being challenged and with challenging back
Collaborating closely with a small, committed team
Learning continuously as we introduce new tools, systems and ideas