We are partnering with a healthcare organisation seeking a Quality and Locations Compliance Officer to support the delivery of safe, effective and compliant services across different clinic locations.

The Opportunity

Reporting to the Quality Manager, you will provide operational support to the Quality Team and work closely with Service Managers, clinical teams and operational colleagues to monitor compliance, undertake audits, support governance activities and promote continuous improvement. The role combines quality assurance, audit, complaints and incident administration, governance support and quality improvement, with regular travel between clinic locations.

This role is ideal for someone looking to build a long-term career in healthcare quality, governance and patient safety. The organisation is passionate about developing future leaders and offers clear progression opportunities for ambitious individuals, with the potential to advance into Quality Lead and, ultimately, Quality Manager positions.

Key Responsibilities

Act as a quality and compliance resource for allocated clinic locations, conducting site visits and audits against organisational, contractual and regulatory standards.
Identify non-compliance issues and support teams to implement and sustain improvements.
Monitor and track actions arising from audits, inspections, quality reviews, incidents and complaints, maintaining accurate records.
Escalate significant risks, concerns and recurring compliance themes to the Quality Manager.
Support services to maintain inspection readiness and compliance with regulatory requirements.
Assist in the implementation of the clinical governance framework, including governance meetings, action logs and audit programmes.
Support the review and development of policies, procedures and standard operating procedures.
Assist with preparation for inspections, external audits, commissioner reviews, investigations and governance reporting.
Support quality improvement initiatives through the collection, analysis and reporting of quality and performance data.
Build strong working relationships with operational and clinical teams, promoting a culture of quality, compliance and continuous improvement.

Salary & Benefits

Basic salary of £35,000
Progression opportunities
NHS Pension
28 days annual leave
Paid additional training to support career development
Employee wellbeing programme
Blue Light discount
Flexible working
Free breakfast on Wednesdays
Free drinks on Thursdays
Social events
In-house challenges with gift card rewards
Hybrid working pattern of approximately three days in head office and two days from home (clinic visits count as in-office days)
Travel allowance provided for clinic visits
Substantial progression and development opportunities

About You

Experience within healthcare quality, governance, compliance, audit or administration
Experience in a healthcare, community, primary care or regulated environment
Understanding of quality assurance, governance and compliance processes
Strong organisational and administrative skills
Ability to analyse information and identify trends and risks
Ability to work independently and manage competing priorities
Proficiency in Microsoft Office and electronic information systems
Willingness to travel regularly between clinic locations
Experience supporting audits, inspections or compliance reviews
Experience supporting complaints, incidents or governance processes
Experience supporting quality improvement projects
Knowledge of NHS governance, CQC standards and healthcare compliance frameworks
Understanding of patient safety principles and PSIRF
Aspiration to progress with a genuine interest in building a long-term career within healthcare quality, governance and patient safety

Location: South London |Hybrid

Commutable from Croydon, Bromley, Sutton, Redhill, Reigate, Orpington, Caterham and the surrounding areas.

Three days based in the office with two days working from home, plus visits to clinic locations when required.

Interested? This is an excellent opportunity to develop a long-term career in healthcare quality, governance and patient safety. For a confidential discussion or to apply, please apply today or contact Catherine McConnachie on 0161 938 1188 or cmcconnachie@compassltd.co.uk

Referrals: We offer a £500 voucher for every successful recommendation or referral.