Medical Account Manager jobs in Windsor

Business Manager – MDL Clinics

Location: Multi-site – London Head Office (Manchester Square, W1), with travel to our UK clinics

Salary: £60,000 base + discretionary target-based incentive

Hours: Full time, permanent – Monday to Thursday 9am–5.30pm, Friday 9am–5pm

Reporting to: Chief of Staff

Lead the operational and commercial success of a globally recognised luxury podiatry and beauty brand.

Margaret Dabbs London is the globally recognised brand that fuses the best of medical science and podiatry with the best of beauty, producing a unique range of effective, results-driven and luxurious clinic treatments and retail products for feet, hands, nails and legs. Founded and guided by Margaret Dabbs OBE, we are leaders in the UK private podiatry sector, with clinics across the UK and internationally.

About the role

We are looking for an experienced multi-site Business Manager to lead the operational, commercial and administrative performance of all MDL clinics. Leading through our Clinic and Area Managers, you will drive revenue growth, optimise systems and processes, maintain consistent service and compliance standards, and deliver an exceptional client experience across every location. This is a senior, highly visible role with real influence on the future of the business.

Why you'll love working with us

· A senior role reporting to the Chief of Staff, with genuine influence on the business

· Strong earning potential, with a discretionary target-based incentive of £8,000–£10,000

· The chance to shape operations, systems and growth across our clinics

· Be part of an award-winning brand founded by Margaret Dabbs OBE

Key responsibilities

Operational leadership

· Oversee operations across all clinics to ensure efficiency, consistency and high service standards

· Implement, maintain and enforce SOPs across clinical and non-clinical operations

· Ensure effective appointment scheduling, stock control, clinic presentation and maintenance through Clinic and Area Managers

· Oversee clinic software systems, including CRM, booking and POS platforms

Financial management

· Set and manage daily, monthly and quarterly revenue targets for each clinic

· Analyse financial reports and dashboards, and monitor KPIs such as utilisation, average order value, practitioner productivity and gross margin

· Control operational costs and support budgeting, forecasting and financial planning

People management

· Lead, coach and develop Clinic and Area Managers

· Manage recruitment of therapists, practitioners and clinic management staff

· Conduct performance reviews and drive training, development and retention

· Ensure staffing levels meet operational and commercial needs, and foster a high-performance culture

Compliance and safety

· Ensure all clinics comply with HCPC and relevant regulatory requirements

· Maintain accurate, confidential and compliant patient records

· Ensure compliance with health and safety, infection control, GDPR and safeguarding, with regular clinic audits

Marketing and client experience

· Work with marketing on campaigns, promotions and local initiatives

· Optimise client conversion from enquiry to consultation to treatment, and corporate and VIP opportunities

· Monitor client feedback, online reviews and brand reputation, and support managers to resolve complaints

Strategic growth

· Support the rollout of new clinics, services and technologies

· Identify commercial and operational improvements and drive data-led decision-making

What we're looking for

· Senior operational or business management experience within clinics, healthcare, aesthetics, hospitality or luxury services

· Proven multi-site management experience with strong commercial accountability

· A track record of setting and delivering revenue targets and KPIs

· Proven leadership of managers and front-of-house teams

· Experience in compliance- and quality-focused environments

· Data-led, highly organised and commercially astute, with excellent communication and stakeholder skills

· Hands-on, resilient and passionate about exceptional client experience

Desirable: experience with clinic booking and CRM systems (Zenoti is a plus), private healthcare or HCPC-regulated environments, and new site openings.

What we offer

· £60,000 base salary plus discretionary target-based incentive

· 28 days holiday (including bank holidays), plus an extra day for every two years of service

· Paid day off for your birthday

· Company pension scheme

· 35% staff discount on products and treatments, plus two staff shopping days a year

· Free treatment vouchers for family and friends

· London gym membership, regular social events and an employee referral scheme

· Reasonable business travel and expenses reimbursed

How to apply

Apply now with your CV and a short cover letter telling us why you'd be a great fit. All applications will be treated in strict confidence.

Margaret Dabbs London is committed to equality of opportunity and welcomes applications from everyone.

Pay: £60,000.00 per year

Work Location: In person