Medical Centre Administration jobs in Poole

32 hours per week - 8.30am - 5pm over 4 days - one of which must be a Friday

The Practice services around 25,000 patients and has circa 70 staff across 3 sites.

This is a newly created role within a well established Admin team consisting of 7 administrators.

The successful candidate will be from a GP/NHS background and must have strong admin, IT and supervisory skills and good working knowledge of SystmOne. If not currently/previously a supervisor, you will be able to demonstrate the skills to step up into a supervisory role.

The role will report in directly to the Admin Manager and Operations Manager and will be mainly based at one site, but there may a requirement to travel between local sites on occasion.

Role Objectives:

To support the Admin Team Manager, Operations Manager, Senior Management Team and Partners in ensuring that admin and clinical systems operate effectively and meet the requirements of the Practice.

To support the day-to-day coordination and effective functioning of the team, providing guidance and assistance to team members and helping to ensure that workloads, processes and priorities are managed effectively.

To deputise for the Team Manager when required, taking responsibility for the day-to-day coordination of the team within the agreed scope of the role.

To work collaboratively with managers and colleagues to support the ongoing development, efficiency and quality of the team and its associated processes.

To supervise workflow, train staff, first line performance manage, assist with probationary reviews, appraisals and absence management processes as directed.

You will have a strong work ethic and lead by example to ensure that the team reach their maximum potential through effective supervision to meet their objectives of offering an excellent service to the business, our colleagues and patients whilst complying with Practice policies, procedures and protocols as expected in a highly regulated industry.

Brief Summary of Tasks:

Support the Admin Team Manager with the daily functioning of the team and the delivery of their duties

Support the Admin Team Manager and Operations Manager with the effective management and development of the Admin Team

Support the effective operation of Practice IT systems (first line coordination of IT support for all staff).

Support the Practice in the effective delivery and monitoring of QOF and other clinical admin Entering appropriate data identified within clinical correspondence.

Step in and assist when team members are absent.

Essential Criteria:

· Previous supervisory experience in a similar role or demonstrates the ability to step up.

· 12 months admin experience within an NHS/GP/healthcare environment.

· Working knowledge of System One

· Appropriate understanding of IT systems and ability to support their practical use

· Experience of working within a highly regulated environment.

· A good standard written and spoken English to GCSE level or equivalent

· A good standard Maths to GCSE level or equivalent.

· Competence in Microsoft Office applications.

· Good admin skills and fast and accurate data entry and keyboard skills.

· Experience of working with patients/members of the public.

· Clear and professional verbal and written communication skills.

· Good planning, organisational, prioritisation and time-management skills.

· Ability to work effectively as part of a team and autonomously when required.

· Ability to provide guidance and support to colleagues.

· Use own initiative in day to day decision making within the boundaries of the role.

· Good problem-solving and analytical skills.

· Ability to follow instruction, work consistently within policies, procedures and protocols.

· Ability to recognise when to act and when to escalate.

· High levels of confidentiality, integrity and professionalism.

· Self-motivated, proactive and forward-thinking approach.

· Sensitive and empathetic approach when dealing with patients.

· Effective and supportive approach when dealing with colleagues.

· Ability to remain organised and effective when working under pressure.

· Willingness and ability to deputise for the Admin Team Manager.

Desirable Criteria:

· Knowledge of QOF (highly desirable)

· Knowledge of clinical coding (highly desirable)

· Flexibility to work outside of core hours.

· Own transport.

And lastly:

We appreciate the time and effort it takes to apply for jobs and would like to be able to respond to every application, unfortunately, as we are a small team, this is not administratively viable. We will select from candidates that, in our view, most closely match the Essential and Desirable criteria based on the information provided and the number of interview slots we have available. Therefore, if you do not hear from us within 10 working days, please assume that you have not been selected for shortlisting on this particular occasion, in which case, we wish you every success in your job search and look forward to hearing from you in response to any future suitable advertised roles.

Job Type: Permanent

Pay: £15.00 per hour

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Free parking
• Health & wellbeing programme
• Sick pay

Application question(s):

• Do you have transport and are able to travel locally between sites?

Education:

• GCSE or equivalent (required)

Experience:

• SystmOne: 1 year (required)
• Working in regulated environment: 1 year (required)
• IT Systems coordination: 1 year (preferred)
• Knowledge of QOF: 1 year (preferred)
• Knowledge of Clinical Coding: 1 year (preferred)
• Admin in GP/NHS: 1 year (required)
• Supervisory: 1 year (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person