Medical Record Officer jobs

At EuroEyes UK, patient safety, clinical excellence, and outstanding outcomes are at the heart of everything we do. As one of Europe’s leading providers of ophthalmology and refractive eye surgery, we are committed to delivering world-class patient care through innovation, expertise, and continuous improvement.

We are seeking an experienced and highly motivated Clinical Governance Officer to support quality, safety, risk, and compliance across our UK operations. This role is responsible for supporting the highest standards of clinical governance, regulatory compliance, and patient safety across our clinics and surgical services.

The successful candidate will work closely with clinical teams, operational leadership, and senior management to maintain a culture of safety, continuous improvement, and regulatory excellence.

About the Role

As Clinical Governance Officer, you will support governance, quality assurance, risk management, and compliance processes across EuroEyes UK.

You will support clinical governance activities including incident management, audits, policy development, patient safety initiatives, and regulatory readiness, ensuring compliance with CQC standards and best clinical practice.

This role is pivotal in supporting the delivery of safe, effective, patient-centred care while contributing to continuous quality improvement throughout the organisation.

Key Responsibilities

Clinical Governance & Quality Management

• Support the development, implementation, and continuous improvement of clinical governance frameworks across EuroEyes UK
• Support incident reporting, investigations, root cause analysis, and corrective action plans
• Maintain clinical risk registers, governance trackers, and quality assurance documentation
• Coordinate clinical audits, quality improvement initiatives, and compliance reviews
• Support the development and review of clinical policies, SOPs, and governance procedures
• Monitor patient safety trends, complaints, feedback, and outcomes to identify improvement opportunities
• Ensure lessons learned from incidents and audits are effectively implemented across the business
• Promote a culture of safety, transparency, and continuous learning

Compliance & Regulatory Oversight

• Support and maintain compliance with CQC standards and healthcare regulations
• Assist with inspection readiness activities and coordinate responses to regulatory requirements
• Ensure governance documentation, processes, and records remain accurate and audit-ready
• Work collaboratively with clinic and medical leadership teams to ensure adherence to best practice standards
• Monitor changes in healthcare legislation and governance requirements, ensuring organisational compliance
• Support GDPR and information governance compliance within clinical operations

Team & Collaboration

• Work closely with Clinic Managers, Surgeons, Optometrists, Nurses, and senior leadership teams to strengthen governance practices
• Provide governance guidance, training, and support to managers and clinical teams
• Prepare governance reports, dashboards, and quality updates for management meetings
• Support staff engagement in quality improvement and patient safety initiatives
• Act as a key point of contact for governance, risk, and compliance matters across the organisation
• Contribute to organisational change projects and operational improvements from a clinical governance perspective

About You

Qualifications & Experience

• Degree or professional qualification in healthcare, nursing, governance, quality, or a related field
• Previous experience within clinical governance, quality assurance, patient safety, or healthcare compliance
• Strong understanding of CQC standards and healthcare regulatory requirements
• Experience managing incidents, complaints, audits, and risk management processes
• Experience working within private healthcare, surgical, or clinical environments desirable
• Knowledge of clinical governance frameworks and quality improvement methodologies
• Experience supporting policy development and compliance activities

Skills & Competencies

• Excellent organisational and analytical skills
• Strong attention to detail and ability to manage multiple priorities
• Confident communicator with excellent written and verbal communication skills
• Ability to work collaboratively with clinical and non-clinical stakeholders
• Professional, proactive, and solutions-focused approach
• Strong leadership and influencing skills
• High level of integrity, discretion, and professionalism
• Passionate about patient safety and continuous improvement

Why Join EuroEyes?

EuroEyes is internationally recognised for excellence in ophthalmology and refractive surgery. Joining our team means becoming part of an innovative and patient-focused organisation dedicated to clinical excellence and exceptional outcomes.

We offer a supportive and collaborative working environment, opportunities for professional growth, and the chance to make a meaningful impact on patient safety and quality across a leading healthcare organisation.

Pay: £43,000.00-£48,000.00 per year

Benefits:

• Company pension
• Employee discount
• Private dental insurance
• Private medical insurance
• Sick pay

Work Location: In person