Service Manager jobs in Brodick

About Auchrannie

Situated on the beautiful Isle of Arran on the West Coast of Scotland, Auchrannie is a unique resort with two 4-star hotels and over forty 5-star luxury self-catering lodges and retreats. In addition to our luxury accommodation, we deliver amazing dining experiences across our restaurants, as well as the chance for our guests to relax in our incredible leisure facilities and book a treatment in our ASPA, Scotland’s first island destination spa.

About the role

As Floor manager, you will support the Restaurant management team to ensure that we deliver seamless and memorable dining expereinces for our guests and help create a supportive and fun workplace for our team to help them maximise their potential.

In this role, you will:

• oversee the successful running of each service
• have supervisory responsibility for your restaurant team and contribute to the development of team members.
• contribute to a positive working environment and encourage team members to meet and exceed service standards.
• ensure all service standards are being met by the team including appearance and guest excellence.
• take ownership of specific responsibilities as directed by the Restaurant Manager including e.g. stock management, cellar management, health and safety compliance, and team learning needs.
• have responsibility for opening and closing the restaurant, adhering to all standard operating procedures.
• carry out cash handling/cash up
• demonstrate behaviours in keeping with company values and lead the team by example at all times.

To be a good fit for this role you will:

• demonstrate excellent people skills to engage with and support your team
• have previous supervisory or management experience gained within a fast paced, high service restaurant or hotel environment.
• lead be example and demostrate exemplary guest service skills
• support department training including ensuring that all health and safety and compliance training requirements are met.
• have a positive, friendly and fun approach to work.

This role presents an excellent development opportunity to progress within food and beverage management. Internal training and personal development opportunites will be provided with the chance for the right candidate to progress and grow within the business.

Salary quoted is based on working an average of 45 hours per week over 5 days. Overtime paid (£14.52 per hour) Shifts will include some split shifts as well as breakfast shifts and bar finishes on a rotational basis.

Why choose Auchrannie?

Working at Auchrannie offers you a truly unique employee experience. You are more than just part of the team; you are part of our Auchrannie family. As an Employee-Owned Resort, we work collectively to achieve our business objectives and deliver memorable guest experiences, which in turn delivers a financially and personally rewarding career.

We offer a wide range of exclusive team member benefits including: -

• Full Leisure Membership with unlimited access to our swimming pools, thermal suites, well equipped gym and multi-purpose gameshall
• Exclusive resort discounts
• Share of resort tips (paid monthly)
• Employee wellbeing and assistance programme
• Team and social activities.
• Long service benefits
• Referral scheme
• Training and development opportunities
• Modern live-in accommodation available