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What is employee experience management?

Employee experience management can help you get the most out of your employees by increasing their motivation, supporting the employee life cycle and improving relations between employees and their managers. In this article, we will also explore how you can improve your digital employee experience management with the help of key software options.

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What is employee experience management?

Employee experience management encompasses any point in an employee’s life in your organisation that relates to an employee’s engagement with their role. This includes onboarding, training, offboarding and any other areas that can have an effect on job satisfaction and performance outcomes.

Competition for talent is becoming increasingly tight and employees are more likely to voice their concerns at work. Employees are also expecting more personalised experiences at work, meaning that they are more likely to value feedback about their career progress that is very specific to them. Therefore, employee experience management can help you meet both your retention needs and the wellbeing needs of your employees. 

 Below are some great reasons for honing your employee experience management offering.

Encourage better collaboration

Employee experience management can improve collaboration within or between different teams in your business. This is especially important to get right if you have made the shift to managing employee experience digitally. Opportunities to meet up and discuss work informally, such as in person or via online social meetups, can help strengthen employee relationships if they are not working with each other in the office every day. 

Reduce turnover by keeping employees enthusiastic and supported

Effective employee experience management can help to reduce turnover. That is because finding out what drives your employees and encouraging them using incentives that matter to them is a great way to keep them on board. You can also use employee experience management to discover which types of training your employees might benefit from. 

Employees who aren’t rewarded or given opportunities to grow in their roles may look elsewhere for roles that engage them more. This will leave you to find a similarly talented replacement, which would cost you time and money.

What is digital employee experience management?

As more employees work in hybrid or remote roles, it is becoming increasingly important to improve digital employee experience management. As employees may have reduced contact with the rest of their team, as well as their management, having a good employee experience strategy in place to handle this can be critical.

Considerations to make when switching to digital employee experience management

Your staff will have different training needs if you decide to switch to digital employee experience management. That is because some employees will be quicker to adopt new technologies, while others will need coaching and support during the digital transformation.

Employees who are more comfortable engaging with teams and managers digitally will probably adapt more quickly to online meetings and performance appraisals, for instance, as well as gamified training. It is therefore important that less technologically confident employees get the right support so that they are also getting the most out of their experience. Some tips for engaging employees in training include:

  • providing ongoing learning and development plans
  • identifying the strengths and weaknesses of each employee and how they could benefit from different types of digital training
  • provide a combination of webinars and in-person conferences so that employees are able to learn in person and online
  • allocating time for on-the-job training
  • allowing employees to provide feedback on the training that you provide

If the software that you are using makes it harder for your employees to complete tasks, or the systems that you are using are too complex, then they might become frustrated. To ensure that their experience is seamless, it is good to ensure that the software that you expect them to use is easy to comprehend and use (especially at home or from a remote location if necessary).

Different kinds of employee experience management software

In this section, we will look at some of the different kinds of software tools that you can use to manage employee engagement, as well as some possible advantages and disadvantages of each. 

What software is right for you will depend on the needs of your business, but below we will outline some common features that are useful to look out for when making a decision. Consider whether the tool that you plan to use has the following key attributes:

  • good for collaboration
  • allows employees to work remotely from anywhere
  • is reliable and not prone to disconnection or software bugs
  • allows your employees to provide quicker insights or feedback about their experience
  • can measure employee performance on an ongoing basis
  • is able to seamlessly ensure that employees can perform their duties to the best of their capabilities

Tracking employee engagement via surveys

Consider searching for apps that offer the ability to track employee engagement levels via employee surveys, including anonymous feedback. Some apps like these allow you to track employee engagement trends over a period of time, which can be useful if you want to assess how and why employee engagement might increase or decrease over time. 

Some employee experience management apps may also give you the option to collect feedback if you are planning on making any changes to company policy so that you can better structure your approach to planning new regulations or similar changes. 

Personalised feedback

Some apps offer personalised strategies for improving engagement for your employees. These might use AI in order to offer analytics on your employee’s engagement behaviours, as well as predict outcomes based on their engagement.

Recognising and rewarding employees

Some apps will allow you to recognise employees who are performing well and reward them accordingly. This might involve setting goals and providing rewards based on how well your employees achieve them. They might reward employees based on a points system, for example, allowing employees to ‘spend’ points that they have collected through achieving the goals that you set them.

Integrable software

Many employee experience management software tools on the market are integrable with other packages that you might be using to manage workloads, such as Slack or Asana. Others may also allow for customer integrations using an application programming interface (API).

Training managers in digital employee experience management

You might choose to recruit managers specifically for the purposes of managing employee experience. Working alongside your human resources team, your employee experience managers are often responsible for developing performance reviews and employee benefits. They may have some experience with people analytics and human resources metrics and can work with the feedback provided by employees via surveys and performance reviews. 

Another point to consider is training your managers in digital employee experience management. That is because if you want your digital transformation to be successful, you will also have to ensure that your managers understand how to use employee experience management software effectively.

It is also important for managers to understand your data privacy policy if they plan to use employee data to provide personalised feedback on their engagement. If you plan to collect personal data on employees, make sure that this is safely stored according to the UK’s data privacy and GDPR rules. 

Employee experience management can be a great way to boost employee satisfaction and retention. There are many tools on the market that can help you manage employee experience digitally, but which one is right for you will depend on your business needs. Consider recruiting or training an employee experience manager to help you design employee engagement strategies as well as employee perks.

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