Business management

Future proofing your business: a guide

Future proofing your business can boost innovation, keep you competitive in your industry and stay attractive to top talent. Learn how with this how-to guide.

How to conduct a business environmental audit

A business environmental audit assesses a firm's environmental impact and compliance. It identifies data-driven fixes to meet regulations and lower risk.

6 benefits of international assignments

Discover the benefits of international assignments, from developing new markets and building your network to boosting employee engagement and attracting talent.

Comp time (time off in lieu) vs. overtime

We explore whether comp time vs. overtime is the right perk for your business. Learn about whether the UK has comp time laws and creating comp time policies.

A guide to mergers and acquisitions

Learn about the different types of mergers and acquisitions, reasons behind them, the effects they can have on staff and how to look after them during an M&A.

A guide to introducing shorter work weeks

Discover 10 interview questions to ask veterans to reveal how their skills can benefit your business and explore key best practices for inclusive interviewing.

How to leverage AI in finance

A look at the continuing impact of AI in finance, including the different ways it’s used, the potential advantages and what challenges to be aware of.

A guide to setting out of office messages (With templates)

A guide to setting out of office messages for work absences, including the various sub-types, with a selection of auto reply email templates for you to use.

How to claim business owner unemployment benefits

A look at financial challenges faced by small business owners, the government support available and how to apply for business owner unemployment benefits.

The 4-5-4 calendar: a guide for retailers

Should your retail business adopt the 4-5-4 calendar year? A study of its origins, advantages for retailers and potential challenges to consider.

40-hour work week benefits: a guide for employers

We look at whether 40-hour work week benefits still make sense for businesses, or if alternatives like flexible working, or annualised hours appeal more.

What is freelance? (Definition, benefits and how to hire)

An in-depth guide to freelance: definition of freelancing in the UK, why people choose to become freelancers, reasons to hire these workers and how to do so.

Understanding PAYE payment dates: a business guide

A guide to PAYE payment dates to help avoid penalties and stay compliant with HMRC including payment methods and tips for your business

P60s uncovered: what is a P60 and when do they come out

A P60 is an official employer-issued summary of an employee's pay and tax; employers must provide it and retain records for legal compliance.

The employer National Insurance Contributions 2024 guide

Managing National Insurance Contributions can be challenging. This guide for employers provides valuable information and tips on management and compliance.

What is a P60? (complete guide for employers)

Learn what a P60 is and why it is important for employers to know the ins and out of the form, since they are responsible for issuing it to their employees.

Complete guide to UK tax ID number and PAYE reference number

Learn about the UK tax ID number and the employer PAYE reference number to streamline your tax administration process and understand UK tax codes.

How to contact HMRC: a comprehensive guide

Understand why and when to contact HMRC and access the different HMRC contact options for your specific query for a faster, more effective response.

The employer’s guide to right to work documentation and right to work share code

Learn about the employer’s responsibility on right to work checks and discover the documentation to understand right to work share codes to comply

The UK fiscal year: a guide for employers

Learn about the UK fiscal year, including key dates and what needs to be done before the end of the fiscal year, we have also included some essential tips.

How to measure customer satisfaction: a guide

Measuring customer satisfaction helps businesses tap into what drives customer needs. Learn how to measure customer satisfaction and how to improve it.

Is a brand consultant the right choice?

Learn how to get the most out of a brand consultant, including cost-effective solutions to rebrands, mission statements, social media presence and more.

The importance of customer service: a guide

We look at the importance of customer service for boosting customer satisfaction and needs. This guide also looks at tips for improving customer service.

Succession planning examples

This guide explores some of the main succession planning examples. Prepare to replace employees in essential roles such as board members and knowledge workers.

What is a bare minimum Monday?

This article looks at what a bare minimum Monday is and whether it can be a helpful start to an employee's working week. We look at some of the pros and cons.

What is malicious compliance?

Malicious compliance can have negative consequences for a business. This guide looks at defining malicious compliance, why it can happen and how to manage it.

Why is customer satisfaction important?

Why is customer satisfaction important? We explore how businesses can attract loyal, satisfied customers by tapping into their wants, needs and expectations.

Compliance and risk management: how they differ

Get a better understanding of compliance and risk management. We look at the differences, how risk management helps businesses to stay compliant and more.

A guide to customer service management

We explore what customer service management encompasses, as well as some challenges for businesses to consider. Get tips on how to improve customer service.

What is agile product management?

We explore how agile product management prioritises a people-focused approach to product management, fostering collaboration and embracing change.

What are AI meeting assistants?

AI meeting assistants are powerful tools that can transcribe, record, take minutes and more during meetings. In this article, we explore their pros and cons.

What is cross functional collaboration?

Learn how cross functional collaboration helps businesses undergo organisational change, better respond to crises and manage remote teams more effectively.

What is a system integrator

A system integrator can help a business make better use of new software, AI technology and cloud-based systems. We look at some ways to employ one to do that.

What is cybersecurity for business?

Bring your cybersecurity for business strategy up-to-date with our tips on preventing phishing, ransomware, chargeback fraud as well as staff training options.

What is operational support?

Operational support is essential to business core functions. From automation to measuring performance, we look at some key ways to optimise these processes.

ESG strategy tips for your business

Upgrade your ESG strategy with our tips on creating an effective AI policy, monitoring the impact you have on biodiversity, sustainable supply chains and more.

What is FMEA analysis?

FMEA analysis is a systematic method to identify potential failures and prioritise corrective actions, helping meet compliance requirements.

What is Markov decision process and how to use it in your business?

Learn about how the Markov decision process can be used in reinforcement learning AI, financial speculation, and predicting customer decision making.

How to calculate your net promoter score (NPS)

Read this ultimate guide to the net promoter score (NPS), understand why it is important and get details on how to calculate it and how to read the results.

A guide to the Nadler-Tushman congruence model (with steps)

Understand how business harmony impacts performance through the congruence model. Read on to understand what the model is and get the key steps to deliver it.

Your ultimate guide to the Cynefin framework for better decision-making

Read this ultimate guide to the Cynefin framework. Understand the five domains of the framework and how to use it so that leaders can make better decisions.

What is workforce transformation

We explain what workforce transformation is, how to prepare your team for major changes to their role including skills gap analysis, budgeting and more.

Asset valuation: meaning, methods and more

Understand what asset valuation is and its pros and cons. Explore the different asset valuation methods so that you can pick the right one for your business.

Key steps to producing a lone worker risk assessment

Read on for a comprehensive approach to lone worker risk assessments, from definition to responsibilities, including the key steps to deliver your assessment.

What is the McKinsey 7S model?

Learn about the McKinsey 7S model, including when it can be useful, what the different Ss represent, how to apply it, as well as the pros and cons of using it.

Your guide to first aid in the workplace

A comprehensive look at first aid in the workplace. Find out how to prepare for emergencies at work and create a safer environment for your employees.

Four business intelligence tools you need to know about

Learn about business intelligence tools by understanding what they are and why they are essential. Explore the top four BI solutions you need to know about.

Quality management system explained, with components, benefits and tips

Learn the components of a quality management system, the types and benefits of QMS. Get equipped with the tools to establish your quality management system.

Leveraging consumer incentives to drive sales: a guide

In this article, we unpack the strategies behind successful consumer incentives. Read on to learn the benefits of this marketing tool and how to get started.

An introduction to asset management software

Learn about asset management software, from what it is to the core benefits and how to select your solution. Get insight on the top solutions available.

Understanding product lifecycle management, a guide to PLM

Get a clear understanding of PLM. We demonstrate why product lifecycle management is important and highlight key benefits of this process for your business.

What is discounted cash flow?

Discounted cash flow analysis can help you to calculate future cash flow estimates. Learn how it helps you decide whether an investment is a good opportunity.

Compliance management systems: an introduction

Get a well-rounded introduction to compliance management systems, from definition to key components. Discover the best practices when implementing a CMS.

Managing a remote workforce with tips to do it smoothly

We take a look at managing a remote workforce and give some ideas, tips and a plan to support you as you strive to do it smoothly.

7 tips to maintain a positive state of mind during hard times

Learn how to maintain a positive state of mind and proactive steps you can take to keep your business running during hard times.

Why AI project management is the ultimate game changer

AI project management can give your projects a huge boost with the help of machine learning, better system testing and chatbots to provide updates.

How to use AI in business

With this guide, learn how AI in business can improve customer experience, automate processes and help you to create content for blogs and job descriptions.

The pros and cons of letting your staff have dogs at work

Wondering if it's a good idea to have dogs at work? We look at some of the key benefits of allowing employees to bring dogs to work, as well as the negatives.

Five impactful sustainability initiatives for a better business

Read on to explore sustainability initiatives and learn why sustainability is essential for your business. Discover five ways to make your company greener.

Conducting a workplace stress risk assessment, a guide

Learn how to conduct a workplace stress risk assessment and discover some causes of stress in the workplace so that you can anticipate and help avoid them.

Is commuting to work still necessary in 2024?

We look at whether commuting to work is really necessary and provide green commute tips you can use when encouraging your employees to reduce their emissions.

Outsourcing HR: considerations for your business

Outsourcing HR can have huge benefits for your business, such as helping you to save money, remain legally compliant and recruit large volumes of staff quickly.

What is strategic workforce planning?

Explore the concept of strategic workforce planning and how it can align with your long-term business goals.

Guide to best practices for your BYOD policy

Learn what a BYOD policy entails, get the best practices for your BYOD policy and learn the risks and benefits of implementing a BYOD policy.

Mastering the art of cold calling to close more sales

Get clarity on what cold calling is, learn the pros and cons of this sales technique and get some essential tips to ensure that you maximise your sales.

What is digital onboarding and how does it work?

Digital onboarding meets consumers expectations while streamlining processes, and this article explores its benefits, challenges and implementation strategies.

The ultimate guide to employee advocacy and nine ways it can benefit your business

Get a clear definition of what employee advocacy is and delve into its different types, why it is important and its benefits.

What is an ERP system?

An ERP system is software that centralises main business functions, streamlines operations and helps maintain regulatory compliance and operational visibility.

What is corporate social responsibility?

In this article, we explain different types of corporate social responsibility, explore benefits and challenges and look at the strategies of some UK companies.

What is a decision matrix? Definitions and examples

A decision matrix is a tool that evaluates alternatives against set criteria to guide choices; it enforces consistent decision standards and business alignment.

Customer acquisition strategies to grow your business

Learn about customer acquisition strategies, including the steps needed to create your strategy and some examples that work to gain new customers.

The OGSM model: a user's guide

In this article, we help you determine whether the OGSM model is the right tool to achieve your business objectives and show you the way to implement it.

A simple guide to the employee benefit trust (EBT)

Learn all about the employee benefit trust, from the stakeholders involved to how it works and some essential specificities of EBTs in the UK.

What are outbound calls? (Strategies for successful calls)

This article discusses outbound calls as a targeted marketing strategy that enables businesses to connect directly with potential customers.

How to use ChatGPT for your business

ChatGPT can be a great asset to your business. But do you know how to take advantage of it? Learn how to use it in recruitment, building chatbots and more.

What are work packages in project management?

Learn all you need to know about work packages, the essential building blocks of a work breakdown structure, to give your project management a competitive edge.

An introduction to the project management office

Find out why a project management office will boost your business success for the long term with this introduction to the PMO.

Everything you need to know about project deliverables

Find out everything you need to know about project deliverables, from the types of deliverables in project management to concrete examples of deliverables.

An introduction to the WBS project management approach

With the WBS project management approach, turn small consistent steps into big achievements. Read on to elevate your knowledge of WBS project management.

Project charter: how to make the most of it

This article is a guide for project managers on why and how to create an effective project charter.

The importance of business etiquette

In the advent of flexible working and remote working, is business etiquette important? In this article, we look at modern etiquette concerns and resolving them.

An introduction to the project initiation document

Set your project up for success with this introduction to a key project management deliverable: the project initiation document.

What is the CAGR formula?

Learn how the CAGR formula can help you to calculate how much your business has grown, as well as how to use it to your advantage in Microsoft Excel.

What is critical path analysis?

Learn how to use critical path analysis to effectively organise the most critical components of complex projects, including visualisations, and pros and cons.

Seven steps to creating your business contingency plan

Learn what a contingency plan is, why your business must have one and follow our seven steps on how to create your best contingency plan.

What is configuration management?

Learn how to level up your IT operations with configuration management. The practice’s efficiency and profit-boosting powers are revealed in this guide.

What is a business line of credit and how to apply for one

Looking to apply for a business line of credit? We'll help you to decide if it's right for you, secured vs unsecured line of credit and the alternatives.

How to master timeboxing for super-charged productivity

Discover the secrets to timeboxing, the time-management technique revered by entrepreneurs and billionaires, and learn how you can apply it to your business.

A complete guide to SWOT analysis for small businesses

This complete guide to SWOT analysis explains what a SWOT analysis is and how to conduct it for better business decisions.

How to set up your project milestones

Learn how to use project milestones and get greater project management results.

Your guide to mastering business process mapping

Explore the established techniques and applications of business process mapping for enhanced efficiency, clarity and more with this comprehensive guide.

What is a PDCA cycle?

Learn about how a PDCA cycle can help you to improve products in response to customer feedback, as well as handle change management and employee development.

Root cause analysis explained

Read on to understand what a root cause analysis is and how to use it to solve challenges that your business might face.

The board meeting checklist you've been waiting for

Learn to effectively plan your board meetings and ensure board members' time is well spent. Read on for the board meeting checklist you've been waiting for.

What is a Scrum meeting and how can it increase your team's productivity?

Learn how to manage large, complex projects better with Agile and Scrum meeting methods. Educate your team with the help of these useful definitions and tips.

Nine great ChatGPT prompts to boost your business

With these nine ChatGPT prompts, streamline your marketing strategy by optimising text for readability, generating solutions to customer queries and more.

Earned value management, what you should know

Earned value management is a project method that links scope, schedule and cost to monitor performance, forecast results and guide data-based decision-making.

Workforce optimisation benefits and strategies for businesses

Get some key insight on workforce optimisation, from how it can benefit your business to how to implement workforce optimisation strategies.

A beginner's guide to business process management

Discover how business process management can give your organisation a competitive advantage along with the steps and best practices for implementing it.

What is small business rates relief

Small business rates relief reduces business property tax liability eligible UK firms. Qualify with a rateable value and apply via your local council.

A guide to using PERT charts

Explore the origins and applications of PERT charts and learn how you can use this detailed tool to take your project-management process to the next level.

How to set a project budget

Learn how to set a project budget, including tips for estimating according to historical data, the differences between an estimate and a budget and more.

Employee value proposition: why it is important for your business

An employee value proposition is the promise of benefits, culture and growth a company offers; it aligns with business goals to attract and retain talent.

An introduction to the OKR methodology and how to use it

OKRs can help you to create more actionable goals. Read on for OKR examples and why they can be helpful.

Tips for those managing organisational change

Change is hard, but resisting change is harder. Find some tips on how to manage organisational change effectively.

The employer's ultimate guide to compassionate leave

This article is the ultimate guide for employers on compassionate leave. Find out all you need to know about compassionate leave.

What is proximity bias and how to avoid it?

Proximity bias is the tendency to favour physically nearby employees over remote staff. Use objective performance criteria and check-ins to ensure fairness.

The power of customer reviews to help your business grow

Learn about different ways you can take advantage of customer reviews to grow your business.

A complete employee share scheme guide for employers

This article is a complete guide to employee share scheme, from definition, types of schemes available, to pros and cons of company share schemes.

What does employee relations mean: a guide for employers

When asking 'What are employment relations?', it's worth considering the UK law surrounding it, as well as how you can help improve it. This guide explains how.

Are fire and rehire practices the right solution?

We look at whether fire and rehire tactics are fair and effective for employees, as well as alternatives for when you want to alter employee contracts.