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How to measure customer satisfaction: a guide

Measuring customer satisfaction helps businesses tap into what drives customer needs. Learn how to measure customer satisfaction and how to improve it.

Is a brand consultant the right choice?

Learn how to get the most out of a brand consultant, including cost-effective solutions to rebrands, mission statements, social media presence and more.

The importance of customer service: a guide

We look at the importance of customer service for boosting customer satisfaction and needs. This guide also looks at tips for improving customer service.

A guide to customer service management

We explore what customer service management encompasses, as well as some challenges for businesses to consider. Get tips on how to improve customer service.

What is agile product management?

We explore how agile product management prioritises a people-focused approach to product management, fostering collaboration and embracing change.

How to calculate your net promoter score (NPS)

Read this ultimate guide to the net promoter score (NPS), understand why it is important and get details on how to calculate it and how to read the results.

Leveraging consumer incentives to drive sales: a guide

In this article, we unpack the strategies behind successful consumer incentives. Read on to learn the benefits of this marketing tool and how to get started.

Mastering the art of cold calling to close more sales

Get clarity on what cold calling is, learn the pros and cons of this sales technique and get some essential tips to ensure that you maximise your sales.

Mastering customer acquisition strategies to grow your business

Learn about customer acquisition strategies, including the steps needed to create your strategy and some examples that work to gain new customers.
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Latest resources

What are outbound calls? (Strategies for successful calls)

This article discusses outbound calls as a targeted marketing strategy that enables businesses to connect directly with potential customers.

How to use ChatGPT for your business

ChatGPT can be a great asset to your business. But do you know how to take advantage of it? Learn how to use it in recruitment, building chatbots and more.

Nine great ChatGPT prompts to boost your business

With these nine ChatGPT prompts, streamline your marketing strategy by optimising text for readability, generating solutions to customer queries and more.

The power of customer reviews to help your business grow

Learn about different ways you can take advantage of customer reviews to grow your business.

A step-by-step guide to creating a business growth plan

The article is the ultimate guide to the business growth plan. It gives you all the steps necessary to create a thorough growth plan.

How to Write an Introduction Emails To New Clients

Find out what an introduction email is, what steps you can follow to write an introduction email and see an example of introduction email to a new client.

Employer COVID-19 FAQs

Here are some common questions and answers about hiring on Indeed during the COVID-19 outbreak

Grow Your Business

What does it take to quickly grow your business? Here are several growth strategies and tips to help you scale your business, grow your team and expand your customer base for lasting success.