"Your company seems to be doing well if your public records are correct, so I would focus more on maintaining your current business relationships before pursuing any new ones. This will give me a better idea of your client base and their needs, so I can then focus on building new relationships to increase revenue."

"I believe the most important skills an Account Manager should have are good communication and interpersonal skills. I have both, which lets me build and maintain relationships with clients. It allows me to meet clients' needs and encourage them to continue working with us. It also helps me be a good manager and work closely with my team to achieve monthly and annual goals."

"I would describe my management style as participative. I think I always have more to learn and what better people to learn from than my own team? I enjoy hearing other people's ideas and concepts, so I hold weekly meetings with my team and welcome their input. Account managers must work closely with their team to promote success and reach targets, so being a participative manager helps me do that."

"If a client wanted to end our working relationship, I would find out why by setting up an in-person or virtual meeting. If it was something I could change, such as a lack of communication, I would come up with a plan and present it to the client. I would ask them to give me a few more months to see if they like the changes I've made and then decide whether they want to leave.If it wasn't something I could change, I would thank the client for their business and remind them that we are open to helping them in the future if they need it."

"I once had a disagreement with a client who felt like we weren't giving him the proper attention and communication. I was surprised because we were sending weekly updates to the client via email. When he looked at the email we were using, he realised he hadn't given us his updated email address. Once we got the new email address and started sending him the weekly emails, the client was happy."

"In my previous position, I used customer relationship management software to keep track of my existing clients. I have experience with Salesforce and NetSuite CRM which both allowed me to store client information and notes about each client, such as their communication preferences."

"I enjoy staying updated with current marketing and sales trends by reading online magazines. My favourite magazines are Strategy and Canadian SME Magazine. I read a few articles a day to stay updated and learn more about the industry. I also attend sales and marketing conferences when I can, such as DigiMarCon and The Gathering. This helps me improve my knowledge and meet like-minded people in the industry to learn from."

"Every candidate's answer will differ based on their comfort level and preferred sales tactics. Generally, the candidate should try to sell you the object by telling you how it will improve your life or business."

"In my last role, I was the account manager at a commercial insurance company. One of our clients was looking for a basic insurance plan for their staff, but I upsold him on a premium package. I compared both packages and explained that he was getting more for his money by purchasing the premium package. It was one of our biggest sales, so we were all excited."

"I build and maintain professional relationships by keeping an open line of communication. I make myself available to customers by giving them my phone number and email, so they can reach out to me anytime. I also ask customers their preference for daily, weekly or monthly calls/updates. Based on their preference, I will set up meetings with my clients to talk about their account, answer any questions, and just build a stronger relationship."

"One time, I put a sale through under the wrong client's name. I didn't realise my mistake until that client called me and said they received a charge from us they weren't expecting. The client was very understanding when I explained what must have happened and apologised, so it worked out. But going forward, I ensure to double-check every sale I make before putting it through."

"From my previous role, I have experience using Salesforce CRM, HubSpot Sales Hub, and Freshworks CRM. I used Salesforce CRM the most, but I am proficient with all three. I am also happy to learn how to use any other CRM software you prefer."

"To meet sales goals, I motivate my team to look for new leads and bring in more clients. If we're getting towards the end of the month and are far off from our targets still, I will jump in and focus on client acquisition as well. Otherwise, I focus my attention on building relationships with current clients and upselling new products or services to them."

"I've worked my way up to be an Account Manager, so I do see myself being one for the rest of my career. I really enjoy working in sales and marketing and helping clients find what they're looking for. I'm good at my job and I would love the opportunity to show you that over the next few years."

"My most challenging sale was with a major client, one of the biggest for the company. Since it was such a big contract, the negotiations went on for months. I had to dedicate a lot of my time to this client even though we weren't sure we would be able to onboard them. All the hard work panned out and, after four months, I made the sale."