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IT Technician Interview Questions

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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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Whether you are preparing to interview a candidate or applying for a job, review our list of top IT Technician interview questions and answers.

  1. Which tools have you used for software distribution? What was your experience with these tools? See answer
  2. How do you navigate situations when users or employees are consistently making the same mistakes? See answer
  3. When have you used your skills practically to solve problems? See answer
  4. What does your troubleshooting process look like? See answer
  5. Which tools do you use most as an IT technician? See answer
  6. How do you manage stress at work? See answer
  7. Have you ever seen mistakes in your coding that no one else saw? See answer
  8. How do you navigate conflict in the workplace? See answer
  9. Are you comfortable working with several operating systems at once?
  10. How do you prioritise tasks when you’re needed in several departments?
  11. How would you implement guidelines for users or employees?
  12. Why do you think you’d make a good IT technician? 
  13. How do you stay updated on recent trends and developments?
  14. What is the first thing you would change about our company if you took on this job?
  15. What would you change about an IT technician’s responsibilities?
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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines

15 IT Technician Interview Questions and Answers

Are you comfortable working with several operating systems at once?

A promising IT technician has familiarity with several desktop systems and is comfortable using them. Here is what to look for in a good answer:

  • Knowledge of desktop systems
  • Knowledge of positive aspects of various systems
  • Knowledge of new programmes you can implement

Example:

"I use Windows 10 on my personal computer, but I'm comfortable working with several programmes. As an IT technician, I've frequently switched between Windows 10 and Linux. Using both operating systems allows me to work more efficiently. I choose which system to use depending on the task at hand."

Which tools have you used for software distribution? What was your experience with these tools?

The best candidates will have advanced knowledge of the complexities of this profession. Having a candidate with knowledge in software distribution means they'll be better equipped to handle your needs. Here is what to look for in an answer:

  • Demonstrates experience with software distribution applications
  • Demonstrates knowledge of the benefits of using these programmes
  • Demonstrates knowledge of new software

Example:

"I've worked extensively with software distribution tools. I don't work with just one or two programmes. Instead, I pick my distribution programme depending on the needs of the task. I love these programmes because they allow me to save time by installing programmes on all employees' computers easily."

How do you prioritise tasks when you're needed in several departments?

IT technicians frequently manage multiple issues at once and need to prioritise appropriately. A good candidate will already have a system in place to prioritise these tasks. Here is what to look for in an answer:

  • Demonstrates communication skills
  • Demonstrates ability to prioritise 
  • Demonstrates effective solve problem-solving skills

Example:

"The key to prioritizing tasks appropriately is to have a good grasp of time management. My process will depend on the nature of the technical issues, so I'll categorise all tasks into complexity levels. From here, I'll decide how much time they'll take. I try to keep more complex problems for later unless upper management wants them addressed right away."

How do you navigate situations when users or employees are consistently making the same mistakes?

IT technicians frequently see employees making the same mistakes repeatedly. Because of this, they need to have a good grasp of communication skills and demonstrate patience. Here is what to look for in an answer:

  • Demonstrates interpersonal skills
  • Ability to handle repeat computer problems
  • Ability to find the source of persistent problems

Example:

"Most employees don't have the same technical training that I do. I go through problems with them thoroughly to find out what they were doing before the problem began. If I see that there are similarities in what the employee was doing across multiple occurrences, I know where to look for the source of the problem. If not, I'll develop a theory and test it."

How would you implement security guidelines for users or employees?

This is a good way to test whether the candidate can keep the company's computers free of malware. This answer will tell you whether the candidate has good problem-solving and analytical skills. Here is what to look for in an answer:

  • Shows knowledge of security systems and guidelines
  • Can explain specific safeguarding data
  • Describes how they can handle security issues

Example:

"To keep the company's electronic system safe and secure, I recommend implementing encrypted passwords for every employee. I also recommend fingerprint sensors for individual employees."

Why do you think you'd make a good IT technician? 

This question gives you insight into what the candidate's perception of themselves is. It will also inform you whether the candidate will make a good addition to your team. Here is what to look for in an answer:

  • Demonstrates good communication skills
  • Demonstrates appreciation for the job opening
  • Describes both hard and soft skills

Example:

"I have the perfect balance of professional and personal experience to be an IT technician. I have exceptional math skills and I understand complex operating systems. Not only this, but I also know how to communicate complex terms with those who aren't familiar with IT."

Why should you stay updated on recent trends and developments?

This field is constantly evolving. So candidates need to stay up to date with the most recent technologies to remain as productive as possible. Here is what to look for in an answer:

  • Shows interest in IT
  • Provides an opinion on the newest technologies
  • Stays motivated to research the newest technologies

Example:

"I think it's important to stay up to date with innovation because technology is always changing. When troubleshooting and solving problems, I need to know how to use the best ways possible to resolve issues. That's why I spend a lot of time reading technology blogs and tech journals."

When have you used your skills practically to solve problems?

This question provides you with insight into a candidate's practical experience and how they use their skills. Here is what to look for in an answer:

  • Demonstrates technical skills
  • Understands how to troubleshoot
  • Demonstrates good communication skills

Example:

"One time, I had a customer call about a blue screen appearing on their display. I knew right away that the computer had a virus, and I asked the customer to enter safe mode. From there, I ran scans, identified the virus, and removed it."

What does your troubleshooting process look like?

Technicians need to have a clear idea of how to troubleshoot problems. Good candidates will know exactly how to troubleshoot and will have a clear process on how to do so. Here is what to look for in an answer:

  • A linear troubleshooting process
  • A general understanding of different problems and their tiers
  • An understanding of why problems occur and how to take responsibility 

Example:

"The first thing I do is get the necessary information from the user. From there, I determine the overall cause of the problem and test it through multiple scenarios. While I'm doing this, I develop a theory for what the problem most likely is and, if it's correct, I develop a plan to both fix it and prevent it from happening again." 

What is the first thing you would change about our company if you took on this job?

The ideal candidate will have done research on your company. By asking this question, you can get an insight into the kind of worker they are and how they can contribute to your team. Here is what to look for in an answer:

  • Discusses the pros and cons of the company
  • Understands what their role would be
  • Knows about your company's goals and interests

Example:

"I've done plenty of research on your company and really like what I see so far. The main change I would make would be to implement new tools to increase productivity and efficiency across the company."

What would you change about an IT technician's responsibilities?

The ideal candidate will have some experience working in IT. Their answer to this question will tell you how they see themselves in the role. Here is what to look for in an answer:

  • Understands benefits of being a technician
  • Demonstrates preferences 
  • Willing to learn about the company's goals and interests

Example:

"I like this field because it gives me the opportunity to help people in subtle ways. What I would change is the length of time system upgrades take and the fact that these upgrades prevent workers from doing their jobs."

Which tools do you use most as an IT technician?

Candidates will have tools they prefer to use. This is the opportunity for you to learn which tools make the candidate better at their job. Here is what to look for in an answer:

  • Demonstrates knowledge of various IT tools
  • Researches best problem-solving tech
  • Shows enthusiasm for the company

Example:

"I use a lot of tools and resources, however, there are some I prefer to use more. I especially like using Microsoft TechNet because it contains a lot of information and teaches professionals how to perform most troubleshooting issues."

How do you manage stress at work?

This question serves to determine how the employee manages stress in the workplace. It should help to identify some of the candidate's personality traits. Here is what to look for in an answer:

  • Demonstrates time management skills
  • Shows troubleshooting skills
  • Demonstrates ability to work under pressure

Example:

"I manage heavy workloads all the time. The most important thing is to prioritise tasks and focus on solving issues as accurately and efficiently as possible."

Have you ever seen mistakes in your coding that no one else saw?

IT technicians work with complex issues, and it's normal to make mistakes. A good candidate will know how to handle errors because it's important to build strong code. Here is what to look for in an answer:

  • Demonstrates honesty when making mistakes
  • Demonstrates initiative
  • Shows familiarity with procedures

Example:

"If I were to find out that I made a mistake in my work, I would immediately report it. I would do my best to correct the code or refer to someone else if they had more experience in debugging complex cases."

How do you navigate conflict in the workplace?

IT technicians work in teams and with other departments within organisations. The candidates you interview should have experience working in teams and navigating conflict. Here is what to look for in an answer:

  • A strategy for navigating conflict 
  • Ability to have difficult conversations with coworkers
  • Ability to be respectful and courteous in difficult situations

Example:

"Conflict is a natural component of working with someone. I look at frustration and anger as positive emotions because they provide us with the opportunity to grow. When I have a conflict with another employee, I listen to what they have to say and consider their opinion. From there, I try to find a compromise that leaves both of us happy."

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