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Accounts Receivable Clerk Interview Questions

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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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Whether you are preparing to interview a candidate or applying for a job, review our list of top Accounts Receivable Clerk interview questions and answers.

  1. What type of financial statements or reports do you have experience preparing? See answer
  2. What academic training or other qualifications do you have that make you the right fit for this role? See answer
  3. How do you ensure proper documentation of paid and unpaid invoices as an accounts receivable clerk? See answer
  4. What changes did you make to your internal accounts receivable process in your last job? See answer
  5. Has a vendor ever followed up about an unpaid invoice after year-end? How did you handle it? See answer
  6. What steps do you take to prepare for an audit? See answer
  7. Do you have experience analyzing and processing large amounts of accounting data? See answer
  8. Do you have experience working with confidential documents? See answer
  9. What steps do you take to check for accuracy and avoid errors? See answer
  10. What characteristics do you think you have that make you a successful accounts receivable clerk? See answer
  11. What are the most important goals for the accounts receivable team? See answer
  12. What type of information would you include in a bill for services rendered? See answer
  13. Have you previously held a role in the collections process? See answer
  14. What accounting software are you comfortable using? See answer
  15. Describe a timeyou experienced a problem with your financial statements. How did you solve it?
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Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines

15 Accounts Receivable Clerk Interview Questions and Answers

What type of financial statements or reports do you have experience preparing?

This question evaluates whether thecandidate has the right experience for the position. What to look for in an answer:

  • Understanding of various key tasks for the role
  • Relevant work experience
  • Ability to create financial statements and reports

Example:

"In my current role, I balance the books and record all cash flow, profit, and loss. I've been doing this for over four years. I create these financial statements on a monthly basis. I am also responsible for presenting the findings to the president of the company. If there are any discrepancies, it's my job to determine why."

What academic training or other qualifications do you have that make you the right fit for this role?

Asking this question gives the candidate an opportunity to elabourate on their academic experience. A successful candidate exhibits confidence when explaining why they're right for the position. What to look for in an answer:

  • Meets educational requirements
  • Professional experience
  • Additional relevant certifications or qualifications

Example:

"I think I'm the right person for the job because I have a bachelor's degree in accounting from the University of Toronto. I've also spent the last four years working in a small business. So, I understand the unique needs of small businesses like yours from an accounts receivable perspective. I also stay up to date with the latest accounts receivable software and ensure I complete training to learn new programmes."

How do you ensure proper documentation of paid and unpaid invoices as an accounts receivable clerk?

Maintaining records and being organised is an important part of the role as an accounts receivable clerk. This question evaluates if the potential candidate has sufficient experience. What to look for in an answer:

  • organisational skills
  • Experience managing complex filing systems
  • Familiarity with filing and invoicing software

Example:

"I use a combination of Microsoft Outlook, Sage Intact, and an online post-it system to keep track of all paid and unpaid invoices. I also have a meticulous filing process, so we can find documents easily in the event of an audit. I also have calendar reminders set for invoices that are soon to expire and follow up with the internal staff member or external vendor to remind them."

What changes did you make to your internal accounts receivable process in your last job?

This question will help you understand if the candidate can recognise and solve problems with accounts receivable. It also reveals whether they're proactive in making suggesting improvements and implementing changes. What to look for in an answer:

  • Critical thinking and problem-solving skills
  • Innovative and enthusiastic about improving processes
  • Experience adapting to new processes

Example:

"In my last position, I found physically mailing invoices outdated and took longer than a modern digital system. We had a few key vendors, so I reached out to enquire about adopting a more digitally friendly process. They all agreed to have the invoices sent by e-mail which saved time, money, and was better for the environment. It also made it easier to track and follow up on outstanding invoices."

Has a vendor ever followed up about an unpaid invoice after year-end? How did you handle it?

This question will help you understand how the potential candidate will handle conflict and use their problem-solving skills. What to look for in an answer:

  • Conflict-resolution and problem-solving skills
  • organisation when managing irregular invoicing situations
  • Experience developing processes to overcome challenges

Example:

"This has happened several times, so I have a defined process for handling these cases. First, I inform the manager or team leader responsible for the invoice. We account for these situations and have a set cash flow available for these cases every year. I then get the expired invoice signed off by management and log it in the system as a delinquent payment."

What steps do you take to prepare for an audit?

This question assesses whether the potential candidate has experience being audited and what steps they take to ensure compliance. What to look for in an answer:

  • Confidence in their understanding of auditing requirements
  • organisational skills
  • Knowledge of Canadian financial regulations

Example:

"My current company has an internal auditing process that takes place every year. I hand over all our financial statements for the year prior. For this reason, it's incredibly important that I stay very organised at all times. I have a meticulous filing process to ensure I can find all financial documents quickly when needed. I also think it's important to stay up to date with regulatory changes, so I'm a member of the provincial association."

Do you have experience analyzing and processing large amounts of accounting data?

A successful candidate will need to enter and manage an enormous amount of financial information. So, candidates with experience processing and analyzing financial data are preferable. What to look for in an answer:

  • An in-depth understanding of accounting analysis
  • Detail-oriented and meticulous when processing data
  • Experience producing accurate reports

Example:

"I'm very comfortable processing large amounts of data, it's something I've done for the past 6 years. I have experience analyzing transactions, debits, credits, and general cash flow. My previous employer asked me to create financial statements for the senior management team. Creating these reports involves analyzing data and putting it into information that is easily understood by various executives."

Do you have experience working with confidential documents?

This question provides insight into the candidate's ability to keep sensitive company information confidential. What to look for in an answer:

  • Able to maintain confidentiality
  • Previous experience working with confidential documents
  • Trustworthiness and a high degree of professionalism

Example:

"Having discretion is an important aspect of my job as an accounts receivable clerk. Most of the information I handle daily is sensitive company information. For that reason, It's vital to maintain confidentiality at all times. I use a screen protector and log out of my computer if I ever leave my desk. It's also important that I shred any paperwork after I've digitalized it."

What steps do you take to check for accuracy and avoid errors?

Accounts receivable clerks need to be meticulous in their work and ensure it's free of errors. This question's goal is to assess if the candidate does a thorough job. What to look for in an answer:

  • organisational skills
  • Attention to detail
  • Meticulous and committed to producing error-free documents

Example:

"It's very important to me that my work is free of any errors. I know a slight mistake on a financial statement could cause several issues. To make sure my work is error-free, I take my time and double-check everything before finalizing it. Even if I'm driven by a deadline, I never sacrifice quality for speed. I also find using the right software programmes helps me avoid mistakes."

What characteristics do you think you have that make you a successful accounts receivable clerk?

This question gives the candidate an opportunity to talk about their most impressive soft skills. They may also mention personal characteristics not included on their resume. What to look for in an answer:

  • Attention to detail and organisational skills
  • Confidence in their relevant personal characteristics
  • Soft skills relevant to financial reporting

Example:

"One of my top skills is paying attention to detail. I take a lot of care and time when putting together spreadsheets of financial statements. I'm also great at multi-tasking and time management to meet deadlines consistently."

What are the most important goals for the accounts receivable team?

This question allows the candidate to exhibit their knowledge of the job and its role within the greater organisation. What to look for in an answer:

  • Understanding of the impact on the company profits
  • Confidence in explaining the department's mission
  • Experience working on an accounts receivable team

Example:

"I love working in the accounts receivable department because we play such an important role in helping company executives. We contribute to forecasting profitability and provide insight on where the organisation should focus their efforts to help to improve cash flow."

What type of information would you include in a bill for services rendered?

It's important that the candidate understands how to articulate common duties performed in the role. What to look for in an answer:

  • An accurate, detailed description of what to include in a bill for services rendered
  • In-depth understanding of accounts receivable processes
  • Experience creating bills for services rendered

Example:

"When creating a bill for services rendered, I first include the names of the company and customer. The bill needs a list of the services rendered and a description of each. If applicable, I include the number of hours spent on the services rendered, and tally up each line item for a total cost for each service. Last, I double-check the numbers and include the total price."

Have you previously held a role in the collections process?

This question provides a better understanding of the candidates' experience with collecting payment or following up on invoices. This is especially important if it's a prominent task for the open position. What to look for in an answer:

  • Prior experience collecting payment or following up on invoices
  • Desire to help customers put together a payment plan and offer convenient ways for them to pay an invoice
  • Ability to communicate with vendors and clients

Example:

"The last company I worked for had a rather small accounts receivable department. As a result, I was often responsible for following up on unpaid bills and outstanding invoices. I'm very comfortable communicating with vendors and clients about outstanding invoices. I always treat people with respect and patience to maintain professional relationships."

Describe a time you experienced a problem with your financial statements. How did you solve it?

Being able to problem-solve and investigate any known problems with financial statements is a key responsibility of the job. What to look for in an answer:

  • Problem-solving and critical thinking skills
  • Takes initiative to find solutions
  • Ability to stay calm in challenging situations

Example:

"In my previous role, my team was completing the company's year-end financial statement, and the books weren't balancing. We thought we had all the information we needed, but after careful review, I realised one sales staff hadn't input their sales into the system correctly. I had to contact the sales staff member and ask them to send me the client invoice. Once I did, we could balance the books."

What accounting software are you comfortable using?

This question provides insight into the type of technology the candidate is comfortable using and has experience with. What to look for in an answer:

  • Experience with relevant accounting technology
  • Specific software programmes the candidate has used
  • Ability to learn new software programmes

Example:

"The software programme I'm most familiar with is Sage Intact. I've been using it for five years at my current job. However, I'm a quick learner and can learn any software programme your company uses. I usually take a day or two to familiarise myself with the programme, and can learn as I go."

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