Resources
Post a Job
 Special offer 

Jumpstart your hiring with a £100 credit to sponsor your first job.*

Sponsored Jobs posted directly on Indeed are 65% more likely to report a hire than non-sponsored jobs**
  • Visibility for hard-to-fill roles through branding and urgently hiring
  • Instantly source candidates through matching to expedite your hiring
  • Access skilled candidates to cut down on mismatched hires
*The £100 Sponsored Job credit offer is only available for new accounts in the UK that post a job and expires one year after account creation. Upon expiration of the credit, users are charged based on Sponsored Job budget. Terms, conditions and quality standards apply **Indeed data, United Kingdom, Q2 2024

Stocker Interview Questions

Edited by Indeed Employer Content Team
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines

Whether you are preparing to interview a candidate or applying for a job, review our list of top Stocker interview questions and answers.

  1. What experience do you have that makes you a good fit for this role? See answer
  2. Have you used a handheld scanner? See answer
  3. Have you ever missed a deadline? If so, how did you handle it? See answer
  4. How do you help an upset customer? See answer
  5. How do you react to constructive criticism? See answer
  6. How do you handle disagreements with your coworkers? See answer
  7. What was a challenge you had to overcome in your previous role as a stocker? See answer
  8. How are product sales tags used? See answer
  9. What’s your strategy for completing many tasks in one day?
  10. How do you organise merchandise when putting on the shelves?
  11. What would you do if you discovered an employee stealing from the workplace?
  12. How would you help a coworker who’s struggling to complete a task?
  13. What’s a stocker’s primary duty?
  14. How do you report an item that’s damaged or expired?
  15. How many pounds can you carry?
Show more questions Show fewer questions

Ready to get started?

Post a job

Ready to get started?

Post a job
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines

15 Stocker Interview Questions and Answers

What experience do you have that makes you a good fit for this role?

This is an exploratory question with which you can identify the candidate's experience. It also helps you understand the candidate's familiarity with certain duties and responsibilities. An ideal candidate should have some relevant experience with stocking or be able to relate their previous experience to this job. What to look for in an answer:

  • Stocking experience
  • Responsibilities in their previous position
  • Knowledge of the job responsibilities of a stocker

Example:

 “I previously worked in a factory as a stocker. I ordered and registered the incoming merchandise. I made sure to keep the products in stock well-organised.”

Have you used a handheld scanner?

This question identifies the candidate's level of experience with common devices they may use for their work. Their answer can help you determine how much training they might need to perform their daily tasks and how much relevant experience they have. What to look for in an answer:

  • Familiarity using relevant equipment
  • Warehouse device management
  • Experience as a stocker

Example:

“In my previous positions as a stocker, I frequently used a handheld scanner to correctly sort items with their labels. I also used it to ensure pricing was correct for items as I placed them on the shelves .”

Have you ever missed a deadline? If so, how did you handle it?

This question assesses a candidate's time management skills. Use this question to identify how the candidate deals with stressful scenarios and what measures to apply when they cannot meet deadlines. Consider asking them to share a specific example of when they had to meet a strict deadline. What to look for in an answer:

  • Problem-solving abilities
  • Teamwork
  • Decision-making skills

Example:

"In my previous position, we fell behind on a project because a coworker was sick. I made a list of what we needed to do to finish the project on time, delegated responsibilities to my coworkers, and communicated the changes to my manager. We were able to finish the project on time."

What's your strategy for completing many tasks in one day?

A stocker needs organisational skills and the ability to set priorities. It's important for them to be able to complete multiple tasks efficiently and without error. An appropriate answer should focus on the strategies the individual uses to meet all their daily goals. What to look for in an answer:

  • organisational skills
  • Prioritization
  • Multitasking skills

Example:

“To meet my goals, I make a list of daily tasks in order of their priority. If I realise I need extra help, I contact a colleague to see if they're willing to offer their assistance. If I determine there are tasks I cannot complete by the end of the day, I inform my supervisor.”

How do you organise merchandise when putting it on the shelves?

The purpose of this question is to learn more about the candidate's experience and organisational strategies. The ideal candidate can follow planograms designed for merchandise displays. What to look for in an answer:

  • Self-confidence during the execution of tasks
  • Recognition of what a planogram is
  • Experience in merchandise organisation

Example:

“I have extensive experience creating appealing displays. When I worked as a stocker at a grocery store, I regularly followed planograms to build displays for a variety of merchandise. In fact, my managers regularly chose me to lead the team responsible for our most complex displays."

How do you help an upset customer?

Stockers work with other employees and often have contact with the public. It's important that they have strong interpersonal skills. This question allows you to evaluate how the candidate handles stressful situations and their experience in customer service. What to look for in an answer:

  • Interpersonal skills
  • Customer service skills
  • Problem resolution

Example:

“When a customer is upset, the first thing I do is reassure them I want to help. I listen to their concerns and analyse the situation to determine the right solution. Sometimes customers place items in front of incorrect pricing. If this happens, I apologise for the error and, if possible, work with a cashier to provide a discount on the product."

What would you do if you discovered an employee stealing from the workplace?

The purpose of this question is to evaluate the candidate's morals and ethics. Look for a candidate who's responsible and will do the right thing in challenging situations. Their response may also highlight their problem-solving skills. What to look for in an answer:

  • Moral values
  • Decision-making skills
  • Respect for the organisation

Example:

“If I discovered a coworker stealing, I might approach them to identify why they were stealing. I would be careful with my wording to avoid being accusatory or rude. I'd try to ensure they returned the product to the shelves and report the incident to the manager so they could handle the situation.”

How would you help a coworker who's struggling to complete a task?

Employees often have their responsibilities assigned individually, especially if they're shift jobs. An ideal candidate acknowledges the work of others and offers to help when needed. The answer to this question can reveal the character and values of the applicant. What to look for in an answer:

  • Teamwork
  • Willingness to help others
  • Personal values

Example:

“I'm aware that most of the time as a stocker we have to fulfil tasks individually. However, if I see a coworker having a hard time finishing their assignments, I offer my help to support them with their work. I believe teamwork is essential for stockers and the other employees we work with to succeed."

What's a stocker's primary duty?

This is an exploratory question that allows you to discover the candidate's understanding of the job. It helps you to recognise the skill set that the person uses during the workday and what the candidate can contribute to your company. What to look for in an answer:

  • Recognition of the tasks of a stocker
  • Practical skills
  • Focus aligned with the organisation

Example:

“The primary responsibility of a stocker is to organise products correctly on shelves and ensure that there are never empty spaces. This helps customers find the items they're looking for and their accurate prices. Other tasks may include registering incoming merchandise and operating equipment within the warehouse as needed.”

How do you react to constructive criticism?

The purpose of this question is to learn how a candidate responds to criticism. A professional must have the ability to listen respectfully to the opinions of others and make adjustments to improve their performance. You may ask them about a time they used feedback to learn and grow. What to look for in an answer:

  • Ability to listen to others
  • Open to constructive criticism
  • Willingness to learn

Example:

“I value receiving constructive criticism because it helps me improve. During my annual review, my manager mentioned I could work more efficiently when constructing new displays. I asked an experienced stocker if they could train me, and I learned how to build displays faster within a few months."

How do you handle disagreements with your coworkers?

Disagreements may arise within the work environment. The candidate's response to this question should demonstrate excellent communication and conflict resolution skills. What to look for in an answer:

  • Patience and teamwork
  • Listening skills
  • Problem-solving skills

Example:

“When I disagree with a coworker, I focus on analyzing the other's point of view. After considering their perspective, I explain my opinion and try to reach an agreement. If we can't agree, I involve the supervisor to mediate the discussion and help develop a solution.”

How do you report an item that's damaged or expired?

Depending on your type of store, some items may expire. It's the stocker's responsibility to dispose of expired products. A suitable candidate knows what to do in these situations and how to record the loss. What to look for in an answer:

  • Attention to detail
  • Experience in reporting damaged or expired goods
  • Decision-making abilities

Example:

“In my previous job, I began each of my shifts by checking the shelves in my section for expired products. I removed damaged or expired products and prepared a report for my manager with all the items. However, I've used other methods in previous stocking positions, so I'm confident I could learn your process quickly."

What was a challenge you had to overcome in your previous role as a stocker?

This question evaluates the candidate's level of experience and how they handle challenges in the role. Use this question to assess their problem-solving abilities and their attitude in the workplace. Ask the candidate to provide specific details about how they handled the situation. What to look for in an answer:

  • Experience overcoming obstacles
  • Problem-solving skills
  • Experience as a stocker

Example:

“In my first role as a stocker, a customer bought an expired product because we didn't remove the item from the display. I apologised for the mistake and processed a refund immediately. Now, I always make sure to check the label of all merchandise and encourage others to do the same.”

How are product sales tags used?

The purpose of this question evaluate the level of knowledge that the person has about the regulations of product labels. It can also assess their experience working in the same or a similar role. Look for specific examples that apply to your company's processes. What to look for in an answer:

  • Knowledge about labels
  • Understanding of product labelling standards
  • Understanding of the importance of labels

Example:

“Product labels contain all the information necessary to differentiate similar products from one another. They allow stockers to check whether the product complies with the relevant regulations. The sales tags typically have essential data, such as the product's country of origin, the name and address of the manufacturer, and the expiration date.”

How many pounds can you carry?

This question assesses a candidate's physical abilities and whether they'll be comfortable working in the stockroom. Use this question to evaluate their experience and preparedness for the job. What to look for in an answer:

  • Physical ability of the candidate
  • Willingness to perform different functions
  • Understanding of the role's requirements

Example:

“The maximum weight I can carry is approximately 70 pounds. I lifted boxes with similar weights frequently in my previous role, and I have a forklift licence. I maintain my physical fitness by going to the gym twice a week and jogging most mornings."

Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

Ready to get started?

Post a job

Explore Interview Questions by Title

No search results found

    Related articles

    How to conduct a job interview
    Read article
    Best practices for virtual interviews
    Read article
    How to write a candidate rejection email
    Read article