"If an employee was underperforming, I'd set a private meeting with them to discuss why. They may be struggling with certain tasks and simply need more guidance. Whatever the case, I'd work with the employee to come up with a solution, such as additional time off or extra training. Afterwards, I'd continue to monitor their performance to ensure they improve. If they don't, I'd consider issuing a written warning."

"If an employee called in sick at the last minute, I would see if someone from the previous shift could stay an extra hour or two while I find a replacement. If I can't find a replacement, I work the shift myself to ensure my team isn't understaffed and overworked. When the employee came in for their next shift, I would give them a verbal warning about calling in sick an hour or two before their shift going forward."

"I want to be a shift manager at your restaurant because I always love coming here in my free time. Your staff is so friendly and efficient, so I would love to help lead them. I also resonate with your company motto and I prefer to work with a business that has the same ethics as me."

"My greatest skills as shift manager are my communication and problem-solving skills. My communication skills help me give clear instructions to my team and help customers with their concerns. My problem-solving skills help me think of solutions to common issues, such as being understaffed, on the spot. This ensures our shift runs as smoothly as possible."

"To motivate my team, I use a compliment board. I can write complimentary notes to my employees or they can write one to each other. They stay on the board next to each employee's picture which helps motivate them to work harder and strive for positive affirmation. It also encourages teamwork and helps us build stronger relationships."

"If a customer complained about an employee, I would immediately apologise on behalf of the team member and discuss what the issue was. I would find a way to right the wrong for the customer, such as offering a coupon for future use. Then, I would discuss the complaint with the employee and ask them how they can improve going forward. I would offer extra training if necessary."

"When two or more employees have a disagreement, I try to sit them down separately and hear each side of the story. I then bring them together to discuss the situation calmly. I mediate the conversation while encouraging them to come up with a solution on their own. If they can't, I offer one that is fair to both parties."

"I would describe my management style as motivational. I want my team to work hard and strive to reach their goals, but they only do so if they feel motivated. I do this by creating an open line of communication and showing my team I trust them to make good decisions that benefit our company and customers."

"I love being a shift manager and would enjoy being one at your establishment. But, I want to pursue a higher position within the next five years, such as an assistant manager. I think it will challenge me and motivate me to grow. That being said, I'd like to stay at one store for the rest of my career and hope it can be this one."

"I have been a shift manager at a smaller restaurant for the last three years. It taught me about the industry and how to be an excellent manager. It also prepared me to work in a fast-paced environment and make decisions on the spot. I'd love to stay there, but I want to use my skills to help lead a bigger team such as yours. "

"If my team wasn't working well together, I'd suggest some team-building activities to get to know each other better. A game night or lunch out together might help create better communication and trust between team members."

"I love learning, so I take online courses in my free time. Recently, I took a relationship management course from Rice University. It taught me more about conflict resolution, conducting effective meetings, and improving my communication skills. Next, I plan to take a course about strategic business analytics to get to know the operations side of establishments better."

"In my previous role at a restaurant, we used POS software called Simphony POS to input orders, print receipts, punch in and out for shifts, and accept payments. I also used InventoryCloud on a tablet to keep track of our inventory and help my manager place orders on time. We had a desktop computer and laptop as well that I'd use occasionally to consult on the schedule, menu, and new hires."

"When delegating tasks, I always consult a team member's current task list. I don't want to give too many tasks to one employee and overwork them, so I try to spread tasks out fairly. I also consider the employees with the appropriate skills. For example, on my old team, one employee enjoyed folding clothes and one enjoyed stocking shelves. They were both great at those tasks, so I assigned them often."

"I try to go above and beyond for my customers every day, but one situation stands out to me. A customer with Parkinson's disease was struggling to eat as his hand was shaking too much and he was alone. He was a regular client, so I approached him and asked if I could help feed him. He happily agreed, and I got to sit down and get to know him better. It was a great experience for both of us and he continued coming back."