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Logistics Specialist Interview Questions

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6 min read

Whether you are preparing to interview a candidate or applying for a job, review our list of top Logistics Specialist interview questions and answers.

  1. Do you have experience with logistics management software? See answer
  2. Can you give me an example of a contingency plan ? See answer
  3. Why is monitoring customer shipments important? See answer
  4. How would you handle a situation if an important shipment got lost? See answer
  5. Have you previously recruited, trained or managed a logistics team? See answer
  6. How can your unique logistics experience help our company grow? See answer
  7. Do you have experience using KN systems? See answer
  8. Working with customers is a part of this job. How would you rate your customer service skills? See answer
  9. How is deadweight tonnage calculated? See answer
  10. What are some essential skills for a logistics specialist to have?
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Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
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10 Logistics Specialist Interview Questions and Answers

Do you have experience with logistics management software?

It's important that the candidate has general knowledge about the best industry practices, tools and software. Asking this question can help you understand how experienced they are with using it when working in logistics. What to look for in an answer:

  • Knowledge of logistics management software
  • Comfort level using computers
  • Technical proficiency

Example:

"We used Kuebix TMS in my last job, but I am also familiar with ShippersEdge and NorthStar WMS. I'd be happy to learn to use new software if needed. What software do you use here?"

Can you give me an example of a contingency plan ?

Logistics Specialists need to know how to make the supply chain flow continuously and contingency plans help with that. Formulating a plan of this kind is something that the candidate should be familiar with. What to look for in an answer:

  • Ability to see the bigger picture
  • Ability to predict and prevent negative outcomes
  • Critical thinking

Example:

"As a part of their crisis management strategy, many organizations work on situational contingency plans. For example, they divide their employees into groups where some people would work from home and some would work from the office. Planning their employees' work like this allows some businesses to limit risks and keep their supply chains operating without losses."

Why is monitoring customer shipments important?

Asking this question gives interviewers an idea of how important clients are to the candidate. The candidate should also realise why monitoring customer shipments may be important for the company and how it can help with its growth in the long run. What to look for in an answer:

  • Analytical skills
  • Experience in monitoring shipments
  • Desire to help customers and follow processes

Example:

"Thanks to monitoring customer shipments, we can provide important shipment updates to customers and problem solve in anticipation of a customer complaint. This shows the customers that the company is ready to do whatever it takes to take care of their shipments. It's a win-win situation because this way the customers are satisfied with the service we're providing."

How would you handle a situation if an important shipment got lost?

Logistics Specialists sometimes need to deal with situations when things go wrong. You'll want to see the candidate handle this question responsibly and without losing their nerve. This question also helps determine if the candidate can take the blame and find a solution quickly in the event of a mistake. What to look for in an answer:

  • Problem-solving skills
  • Ability to deal with stressful situations
  • Personal responsibility

Example:

"If the shipping error was my fault, I would own up to it right away rather than try to hide it. I would then use the system to track the package and find out what happened to it while it was en route."

Have you previously recruited, trained or managed a logistics team?

It's important that Logistics Specialists work well with others because they need to communicate with others in their team, manufacturers and customers daily. Asking this question helps you determine how comfortable the candidate is when it comes to teamwork and leading a team. What to look for in an answer: 

  • Leadership skills
  • Knowledge of training methods
  • Experience in a managerial role

Example:

"After working for over a year in my last job, I got promoted to Logistics Team Leader. This new role involved training and onboarding new logistics employees joining my team and providing day-to-day support to them during the training period."

How can your unique logistics experience help our company grow?

This is an important question because it can help you determine if the candidate is familiar with your company and what it offers. It also shows if they know what challenges it's currently facing and how the industry is changing. What to look for in an answer:

  • Knowledge of specific transport methods and costs
  • Ability to use their experience for company growth
  • Candidate knows how to apply their experience in this specific role

Example:

"I know that your company mostly specialises in sea supply chains and is starting to expand to air logistics. I previously managed an air logistics team, so I think my experience could help the company with that."

Do you have experience using KN systems?

If your company uses a proven system, software or any other tool, it is important to ask the candidate about it during the job interview. Doing this can help determine if they would require additional training or if they're already familiar with things used at the company. What to look for in an answer:

  • Experience using specific systems
  • Desire to learn about new systems and processes
  • Flexibility and adaptability

Example:

"I am familiar with CoreLog and NPS, which my previous employer used. Other than using these systems at work, I also helped train new employees and teach them how to effectively use them at work. I would love to gain experience using more of their systems in this role."

Working with customers is a part of this job. How would you rate your customer service skills?

It's common that Logistics Specialists assist customers to ensure their satisfaction. Asking this question shows how likely the candidate is to work with customers and represent the company by taking care of the customers' needs and requests. What to look for in an answer:

  • Customer service skills
  • Desire to help others
  • If they can represent the company with pride

Example:

"Ever since I started working in logistics, communicating with customers has been a part of my job. I understand the importance of ensuring their satisfaction through the way I communicate and help them. I would say I have great customer service skills but of course, there's always room for improvement which I aspire to do in this role."

How is deadweight tonnage calculated?

The candidate's answer to this question shows if they have the desired technical knowledge in logistics, which their specific responsibilities may be based on. For example, this can include technical terms used in transportation or supply chains. What to look for in an answer:

  • Familiarity with technical terms
  • Role-specific knowledge
  • Quick information recall

Example:

"Deadweight tonnage tells us how much a ship can carry. Since it's the total number of tons registered for that ship, it's the sum of how much cargo, fuel, water and crew weigh."

What are some essential skills for a Logistics Specialist to have?

Roles in logistics require people to be responsible, detail-oriented and focused. It's important to determine if the candidate knows how the job might look like and which skills they need to do this job well. What to look for in an answer:

  • A clear understanding of the job and industry requirements
  • Candidate knows their limitations and wants to improve their skills
  • Self-awareness

Example:

"Logistics Specialists need to be well-organised and detail-oriented but they also must know how to see the big picture. It's important that they have strong communication skills, can deal with stressful situations and solve problems quickly."

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