"I was actually a customer of your company and I had a minor challenge with my delivery. The account representative who took my call assured me that the company wasn't at fault but still offered to send me a new product, free of charge. I love the commitment this company has to its customers, and I would love to be a part of this community."

"If multiple clients contacted me with a problem or challenge, I would try to determine which one was most time sensitive. For instance, if one client required a new shipment of their product, I would try to send it out right away. If they both have the same problem, I would do my best to respond to the client who contacted me first."

"When working for my previous employer, I would often contact customers and clients notifying them when the company had new promotions or products to offer. I also helped the company develop extra incentives, such as promotions for repeat purchases or a reduced price for buying an upgraded product. These would often entice clients, but it was the personal phone calls or emails that helped complete the sale."

"Every day, I look at my current assignments or meetings that I have to attend and determine how they fit into my schedule for the day. Then I spend the first two hours answering emails from clients attempting to solve any of their problems or challenges. Finally, I work on my assignments for the day and, when those are done, I continue answering emails or phone calls, going to meetings when necessary."

"When contacting new clients, I always call them first and I try to be as personable as possible. Hearing a friendly voice over the phone can help the client feel like the company is a friend to them and their struggles. I also try to connect with them on a personal level, whether it's relating to their frustrations or sharing a common interest."

"While working for my previous employer, I pursued a certified sales professional credential, which taught me important information about interacting with customers. It also helped me develop new sales strategies that allowed me to make more effective cold calls and increase my employer's revenue."

"I once had a client who was very important to the company continuously call and complain about our prices. After the third time, I talked with my manager to see if there was something we could do for the client because we valued their business. We decided to put together a loyalty programme for our customers which gave them beneficial promotions after a certain number of purchases, as well as..."

"Once during a shift, I accidentally offered a promotion to a customer that was no longer available. My manager informed me that, even though I offered it, we couldn't follow through with it because the company would lose too much money from the sale. I called the client back and profusely apologised for my mistake. They were very understanding about the situation and we were able to come to a new agreement."

"With every account representative position I've worked, I've always used CRM software to help communicate with other departments and organise client data. The software I'm most familiar with is Customer Helper 101. However, most CRM software is fairly similar and I know I can learn whatever software you use quickly and efficiently."

"When working for my previous employer, we had a lot of employees and a few other account representatives that I needed to coordinate with daily. Though we often used our CRM software to help us, there were still times where I had to email or talk with some coworkers to ensure that we weren't forgetting any major tasks or assignments. I also took other steps to coordinate schedules, including..."

"I once had a coworker who had trouble responding to emails, and when you would talk with them in person, they would often ask if we could have the conversation at a later time. Unfortunately, this made it difficult to retrieve information from them that our department needed to help certain clients. Eventually, I came up with a few strategies to communicate more efficiently with them, such as..."

"When answering a lot of clients at once, I often prefer to use email because it allows me to perform my duties more quickly and efficiently. However, when I need to explain complex information or I'm talking with new clients, I often prefer to use the phone because it's more personal and helps the client feel more secure and trustworthy of our business."

"I once had a customer who was experiencing a shipping delay with our product and couldn't see where the package currently was with their tracking information. I took the time to call the delivery service and figured out where the package was and the reason for the delay. It turns out that they misplaced the package and they didn't notify us. I called the customer back and helped them by..."

"The main strategy I use when cold calling new clients or customers is a focus on how the company's products and services can benefit them and their needs. Using this tactic can show clients that the company is trying to help them and allows me to immediately develop a professional relationship and improve customer loyalty. A few other strategies that I find effective include..."

"I once had a customer complain about how long it takes for their products to arrive every time they place an order. I looked over their past purchases and saw that all their shipments arrived within the delivery dates we promised. I talked with my manager and the shipping department and then called back the customer to inform them of the information I learned. I then offered them a few options, such as..."