This question helps you test the ability of the candidate to maintain a positive relationship with guests while providing them with the utmost satisfaction regardless of the situation. Listen for answers that show the guests' needs come first at all times. What to look for in an answer:

• Strong interpersonal and communication skills
• Ability to prioritise customer needs
• Patience when handling high-stress situations

Guests often ask for recommendations for activities, restaurants, and points of interest in a new environment. A skilled concierge should be resourceful enough to give quality recommendations and suggest fun activities for guests. What to look for in an answer:

• Extensive knowledge of the area
• Strong communication skills
• Approachability

This question tests the candidate's knowledge of common selling points of the hotel. It also helps you assess whether the candidate has done some research on your workplace. What to look for in an answer:

• Evidence of research about the company
• Observation skills
• Understanding of guest needs and wants

Staying aware of updates and changes in the industry helps professional concierges devise new and better ways of handling their duties. Candidates who have efficient means of staying updated with changes in the industry are an asset to your company. What to look for in an answer:

• Membership with recognised professional concierge association
• Understanding of the relevance of staying updated
• Evidence of a wide network

The candidate's answer to this question will help you see their ideas and vision for improving guest experiences. This question helps you determine whether the candidate is innovative. What to look for in an answer:

• Creativity and innovation
• Critical thinking and observation skills
• Strong customer service skills

The goal of the question is to help you see how hospitable the candidate can be. The candidate must demonstrate that they can take proactive steps to help put smiles on each guest's face. It is a measure of the candidate's commitment to ensuring customer satisfaction. What to look for in an answer:

• Prioritization of customer satisfaction
• Observation skills
• Friendly and welcoming personality

Some institutions offer professional training for concierges to ensure they have the skills they need for the role. The goal of this question is to see whether they have any certifications and to assess their soft skills related to customer management. What to look for in an answer:

• Mention of relevant concierge certification course
• Experience with customer service
• Interest in personal development

Concierges often serve as the first point of contact with an organisation for customers or guests. A candidate's response shows their understanding of how important their duties are to the organisation. This also helps you determine how seriously they would take their job. What to look for in an answer:

• Understanding of role requirements
• Demonstration of commitment to the position
• Strong teamwork skills

Most clients call or email a concierge when they want to make reservations for a room or seat. This question helps you determine if the candidate has valuable experience carrying out some of a concierge's routine job duties. What to look for in an answer:

• Experience making reservations 
• Communication skills
• Professionalism

This question helps you test the candidate's accurate knowledge of the job requirements. It also helps you see if they have any relevant experience as a concierge. What to look for in an answer:

• Customer service experience
• Willingness to do all job duties
• Problem-solving skills

The role of a concierge involves keeping records about guests entering and leaving the building. They also have to interact with guests in person, on the phone, and online. As a result, communication skills are very crucial to the execution of this role. What to look for in an answer:

• Written and verbal communication skills
• Ability to overcome language barriers
• Ability to manage several channels of communication

This question helps you learn whether the candidate has useful digital skills. Using computerised systems helps boost efficiency in hotels and other establishments, so a strong candidate needs experience using these systems or to be open to learning the systems your company uses. What to look for in an answer:

• Mention of common concierge software
• Description of unique value offering of named software
• Familiarization with software programmes

A concierge's primary role is to make guests happy. This is the outlook a professional concierge should have, and this question helps you see if they feel this way. What to look for in answer:

• Commitment to guest experience
• Creativity
• Resilience and problem-solving skills

The goal of this question is to understand how the candidate handles multiple tasks at once. Being able to multitask effectively while maintaining a high level of organisation is extremely important as a concierge. Ensure the candidate understands this and has means for handling these tasks properly and on time. What to look for in an answer:

• organisational skills
• Ability to prioritise tasks
• Ability to maintain order

Keeping clients and guests engaged and happy is essential as a concierge, so it's important to assess whether they are able to come up with creative ideas. What to look for in answer:

• Creativity
• Willingness to engage guests
• Commitment to customer service