Resources
Post a Job
 Special offer 

Jumpstart your hiring with a £100 credit to sponsor your first job.*

Sponsored Jobs posted directly on Indeed are 65% more likely to report a hire than non-sponsored jobs**
  • Visibility for hard-to-fill roles through branding and urgently hiring
  • Instantly source candidates through matching to expedite your hiring
  • Access skilled candidates to cut down on mismatched hires
*The £100 Sponsored Job credit offer is only available for new accounts in the UK that post a job and expires one year after account creation. Upon expiration of the credit, users are charged based on Sponsored Job budget. Terms, conditions and quality standards apply **Indeed data, United Kingdom, Q2 2024

Leasing Consultant Interview Questions

Edited by Indeed Employer Content Team
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines

Whether you are preparing to interview a candidate or applying for a job, review our list of top Leasing Consultant interview questions and answers.

  1. What are the attributes of an effective leasing consultant? See answer
  2. Describe the general duties of a leasing consultant. See answer
  3. How do you convince potential tenants to commit to an apartment? See answer
  4. What kind of properties have you managed in the past? See answer
  5. How would you handle several move-ins on the same day? See answer
  6. How do you encourage renters to renew a lease? See answer
  7. What is your experience with property management software? See answer
  8. What is your related work experience in property management? See answer
  9. How do you ensure that potential tenants feel comfortable and safe with you? See answer
  10. How do you communicate with difficult tenants? See answer
  11. How do you maintain the confidentiality of a renter’s information?
  12. How do you address a tenant’s concerns?
  13. What is your educational experience?
  14. What is your process for accessing a tenant’s application?
  15. How do you handle an emergency at a property you are managing?
Show more questions Show fewer questions

Ready to get started?

Post a job

Ready to get started?

Post a job
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines

15 Leasing Consultant Interview Questions and Answers

What are the attributes of an effective leasing consultant?

Leasing consultants must have a range of skills related to sales such as being outgoing and organised. The goal is to measure the candidate's current knowledge about the skills of a leasing consultant. What to look for in an answer:

  • Effective communication skills
  • Ability to tackle several tasks at once
  • Ability to be personable

Example:

"An effective leasing consultant can communicate with a wide variety of people and is flexible and calm in the event of an emergency. They have strong organizing skills and are friendly. The best leasing consultants are often excellent negotiators and are highly personable."

Describe the general duties of a leasing consultant.

Leasing consultants have busy schedules and a wide array of duties. This question measures a candidate's prior knowledge of the responsibilities of the position. What to look for in an answer:

  • Confidence in their knowledge about being a leasing consultant
  • Awareness of a leasing consultant's primary duties
  • Openness to learning more about the position

Example:

"Leasing consultants have a wide range of duties including pairing potential tenants with the right properties and handling tenants' concerns. They must negotiate with potential tenants to get the best deal for the property owner and manage the various leases in their portfolio."

How do you convince potential tenants to commit to an apartment?

Tenants search for different qualities in residences which is why it is important for leasing consultants to possess the skill of persuasion. Leasing consultants must be open to learning about the potential tenants' preferences and meeting those preferences. What to look for in an answer:

  • Active listening
  • Negotiation skills
  • A charismatic personality

Example:

"First, I ensure the properties I am handling are clean and appealing. I listen to the potential tenant's needs and requests then try to meet them the best that I can. If I am unable to offer exactly what the potential tenant wants then I emphasise how the property meets their other needs."

What kind of properties have you managed in the past?

This question asks the candidate to reveal any relevant property management experience. Leasing consultants may manage other types of properties in addition to handling apartments and homes.

  • Direct experience in property management
  • Indirect experience in property management
  • A confident demeanour

Example:

"In the past, I have managed a variety of properties. This includes managing apartments and houses but also business offices, art spaces, and storage spaces. I have also managed properties offering both short and long-term leases. I'm confident I'll be able to provide appropriate leasing management for your property portfolio."

How would you handle several move-ins on the same day?

Juggling several move-ins in the span of one day is a common occurrence in property management. Successful candidates should exhibit the ability to handle move-ins, move-outs, and other tenants' concerns. What to look for in an answer:

  • organisational skills
  • Consideration of clients' needs
  • Flexibility

Example:

"Scheduling is one of the most important aspects of my success. When I start my day, I always make sure I know what is ahead so that I am able to smoothly meet all tenants' needs and requests. By staying organised, I'm able to manage multiple tenants moving into various properties at the same time without difficulty."

How do you encourage renters to renew a lease?

This question measures the candidate's ability to continue to lease the property, their awareness of end dates, and their ability to recognise the markers of a good tenant. Good tenants reflect well on the company. What to look for in an answer:

  • The ability to form a relationship with tenants
  • Persuasiveness
  • Negotiation skills

Example:

"I remind the tenant of how appreciated they are by our company. If the tenant seems unsure about renewing, I try to offer an incentive such as one month of free rent if allowed by the company. If there are outstanding issues with the property, I will come up with a plan to complete repairs and maintenance for the tenant within a reasonable timeframe if they renew."

How do you maintain the confidentiality of a renter's information?

Leasing consultants handle confidential and private information. Ideal candidates will understand the critical nature of private information and following legal procedures. What to look for in an answer:

  • Seriousness about the nature of confidentiality
  • A cautious approach to handling private information
  • Knowledge of private information law

Example:

"When reviewing a renter or a potential candidate's information, I am sure to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). I'm transparent with the renter and ensure that I gain consent when collecting information. If information is no longer needed, I destroy and dispose of it using appropriate methods."

What is your experience with property management software?

Leasing consultants are often required to effectively utilise property management software as it helps them to organise their daily responsibilities. An ideal candidate will share their direct experience with modern property management software. What to look for in an answer:

  • Relevant computer skills
  • Prior experience using property management programmes
  • Openness to learning how to use new software

Example:

"I am most familiar with MyVr and Aphelion because I used them extensively in my previous role. However, I'm always open to learning how to use new software and am confident in my computer and technological literacy."

How do you address a tenant's concerns?

Dismissing a tenant's complaint can lead to a strained relationship between the tenant and the property management company. Leasing consultants must approach tenant concerns with respect, actively listen, and be open to compromise and peaceful resolution. What to look for in an answer:

  • Professionalism
  • Genuine interest in serving the tenant and meeting their needs
  • Calmness

Example:

"First, I assess the tenant's complaint and respond to them in a timely manner with compassion and an attempt to understand. If I am unable to resolve the issue on my own, I consult the company's policies or seek advice from a supervisor. Then I take the necessary action to resolve the issue in a timely manner. If the problem can't be solved quickly, I liaise with the tenant to inform them of the situation and how long it will take."

What is your educational background?

Leasing consultants have a strong combination of education and experience. Strong candidates should have a degree in business administration, economics, or a related field. Additionally, leasing consultants may have an appropriate licence to sell or rent properties. What to look for in an answer:

  • A university degree or college diploma
  • Knowledge of related licensure
  • Knowledge of educational requirements

Example:

"I received my undergraduate degree in Economics from Waterloo University. At the time, I was uncertain about what field I wanted to pursue. A few years after college, I was able to attain a position in property management and decided to study for the correct licensure. I then completed the Rental Property Management Licensing Course at UBC Sauder School of Business."

What is your related work experience in property management?

Leasing consults need to have an understanding of property management in order to be able to properly support their tenants. Ideal candidates will have some experience in property management. What to look for in an answer:

  • Experience in property management
  • Understanding of property management
  • Examples of successful property management

Example:

"While studying at Waterloo University, I gained experience managing storage spaces and worked with various tenants and meeting their needs. This was the beginning of my property management career. Since then, I have managed a variety of spaces including office spaces, art spaces, and apartments."

How do you ensure that potential tenants feel comfortable and safe with you?

Potential tenants are receptive to positive attitudes and trustworthy personalities. This question measures the candidate's interpersonal skills as well as their professionalism. What to look for in an answer:

  • Sincerity while the candidate describes their approach
  • Strategies for creating an enjoyable experience
  • Friendliness and flexibility

Example:

"Offering different spaces and properties to diverse potential tenants causes me to change my approach depending on the client. I try to communicate in a way the potential tenant is receptive to and practise active listening to enhance our interaction."

What is your process for assessing a tenant's application?

The purpose of this question is to assess the candidate's ability to follow company policies and challenge the candidate's knowledge of regular procedures when assessing a potential tenant. What to look for in an answer:

  • Reliability when following a company's procedures
  • Knowledge of assessing a potential tenant in the property management field
  • Knowledge of confidentiality policies

Example:

"First, I consider the company's policies and, if they exist, the property owner's policies. In addition, I consider any legal regulations and ensure that I keep the potential tenant's private information confidential."

Tell me about a time you handled an emergency at a property you were managing.

Leasing consultants handle a plethora of issues, concerns, and emergencies. While emergencies can range from natural to neighbourly, a leasing consultant must exhibit flexibility and compassion if an emergency arises. What to look for in an answer:

  • A compassionate nature
  • Active listening and patience
  • Calmness in the face of the unexpected

Example:

"Once, there was a fire next to a property I was managing. While the tenants were fine and unharmed, they contacted me out of concern and had to evacuate their apartment. I spoke to them on the phone and asked if they needed anything. I went to the property to talk them through the situation."

How do you communicate with difficult tenants?

Mediating, patience, and a calm demeanour are often required when communicating with troublesome tenants. While there may be a number of reasons why a tenant is difficult, it's the duty of the leasing consultant as a representative of the company to remain calm and resolve the issues that arise. What to look for in an answer:

  • A calm demeanour
  • Loyalty to the mission, vision, and perception of the company
  • Active listening, patience, and compassion

Example:

"I always try to remain calm even when a tenant is not. I respond to all complaints and concerns in a timely manner and try to resolve the issue on my own. If I am unable to do so, I contact a supervisor for support. Usually, I find that tenants respond better when you make an effort to listen to their issues and try to support them when finding an appropriate resolution."

Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

Ready to get started?

Post a job

Explore Interview Questions by Title

No search results found

    Related articles

    How to conduct a job interview
    Read article
    Best practices for virtual interviews
    Read article
    How to write a candidate rejection email
    Read article