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Administrative Assistant Interview Questions

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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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Whether you are preparing to interview a candidate or applying for a job, review our list of top Administrative Assistant interview questions and answers.

  1. Are there any tools that you use to help you stay organised? See answer
  2. How do you make sure that you are staying on top of office supply inventory? See answer
  3. Is there a project that you worked on in any of your previous roles that you are really proud of? See answer
  4. Have you ever had to work with multiple executives at once and how did you keep all of their calendars straight? See answer
  5. Why do you think you make a great administrative assistant? See answer
  6. Are you comfortable answering and using a busy phone that has multiple lines? See answer
  7. What kind of management style do you respond best to? See answer
  8. What is your greatest weakness as an administrative assistant? See answer
  9. Do you prefer to work independently or as part of a team? See answer
  10. What computer skills do you have? See answer
  11. How do you make sure you understand directions or tasks that are given to you? See answer
  12. What methods do you use to prioritise your day and daily tasks? See answer
  13. Can you tell me about a meeting or conference you helped to organise and how you organised it? See answer
  14. Have you ever had to deal with a demanding manager? How did you manage it? See answer
  15. Do you think administrative assistantswill be replaced by technology in the future?
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Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines

15 Administrative Assistant Interview Questions and Answers

Are there any tools that you use to help you stay organised?

The goal of this question is to better understand if the candidate prioritises being organised in their day-to-day duties. What to look for in an answer:

  • Specific software programmes or processes for organizing
  • Approach to organisation
  • Emphasis on the importance of being organised

Example:

"Being organised is an incredibly important part of an administrative assistant's role. I like to use a specific filing system in my email but I also use Trello to help me schedule things. Of course, I like to be a little old-fashioned and keep a paper agenda as well that I can carry with me to meetings."

How do you make sure that you are staying on top of office supply inventory?

This question will give you a better understanding of how the candidate stays on top of priorities and if they can plan ahead. What to look for in an answer:

  • Process for managing office supply inventory
  • Supplies they are responsible for
  • organisation skills

Example:

"In my current role, the office is actually quite small so it's made it easier for me to stay on top of inventory. Having been there for 10 years, I know how long it takes for certain office supplies, like envelopes, to diminish so I set calendar reminders for myself on a cyclical basis. In my last job the office was so large, I carved out an hour each week to see what we were running low on."

Is there a project that you worked on in any of your previous roles that you are really proud of?

Administrative assistants can often wear many hats so this question should give you a good idea about the kind of projects the applicant has been involved in. What to look for in an answer:

  • Projects that exist outside of the regular duties of an administrative assistant
  • Taking the opportunity to learn
  • Working collabouratively with other team members

Example:

"In my last position, the company would host a large conference every year and invite our top suppliers. It was a really big deal because we would often renew key accounts or gain new ones. Thanks to my organisational skills, I was designated as the events manager. I worked alongside the marketing team to make sure everything went smoothly."

Do you think administrative assistants will be replaced by technology in the future?

This question will give you a better idea of how the candidate prepares for the future and if they are working to build on any skills or training they currently have. What to look for in an answer:

  • Thoughtful response about the future of administrative assistants
  • Improving skills through training or courses
  • Showing their value

Example:

"I definitely think some aspects of an administrative assistant's role will be digitised but I think we do so much more that can't be translated very easily to technology. For example, preparing a boardroom for a meeting or booking travel for key executives cannot be fully done by technology. To help prepare for the future I've started taking more training courses so I can support my executives."

Have you ever had to work with multiple executives at once and how did you keep all of their calendars straight?

This question will give you a great idea of how well the candidate can multitask. What to look for in an answer:

  • organisational skills
  • Ability to multitask
  • programmes or processes that helped keep them organised

Example:

"At one time I was managing the calendars of three of our company's top executives. The work was busy but I managed to stay on top of it by using the calendar function withinMicrosoft Outlookand keeping notes for everything. I made sure to set calendar reminders for myself a few days before an important date or meeting."

Why do you think you make a great administrative assistant?

The goal of this question is to get the candidate to talk about some of the soft skills they possess that haven't been included in their resume. What to look for in an answer:

  • Ability to multitask
  • Ability to prioritise important tasks
  • Computer skills

Example:

"I am really passionate about meeting deadlines and ensuring priority tasks are taken care of first. I have also spent some time really improving my basic computer skills. Currently, I'm taking a course in Salesforce so I can better support the sales executive I work with. Additionally, I am a meticulous notetaker so I make sure that no date or important project goes unnoticed."

Are you comfortable answering and using a busy phone that has multiple lines?

A good administrative assistant job candidate should be able to comfortably answer company phones and direct the callers to the right contact internally. What to look for in an answer:

  • Previous experience
  • Their comfort level in stressful situations
  • Pleasant demeanour

Example:

"I had a job in one of the top salons in Toronto. The phones were constantly ringing and while at times it could be a little overwhelming, I always managed to stay calm on the job. If I needed a moment to relax I would often pick up the phone and ask the person on the other end of the line if they could hold for a minute."

What kind of management style do you respond best to?

The goal of this question is to ensure the applicant is able to work independently with little supervision. What to look for in an answer:

  • Hands-off management style
  • Having someone available to answer questions
  • Confidence that they know how to perform basic tasks

Example:

"I prefer a manager who is available for questions if I need them but lets me do what I do best! I am great at working independently and because I have been working as an administrative assistant for over 15 years, I'm quite confident I know what it takes to get the job done."

What is your greatest weakness as an administrative assistant?

This question will allow you to see if there are any gaps in knowledge or skills that the candidate lacks. What to look for in an answer:

  • Modesty
  • Self-awareness
  • How they are working to improve this weakness

Example:

"I would say my greatest weakness is putting together expense reports for office supplies. I am actively trying to work on this by getting one-on-one coaching with the individual that handles our finances. She's been great at walking me through everything I need to know to submit an error-free report."

Do you prefer to work independently or as part of a team?

Administrative assistants generally work independently but can also work on a team or supporting a team in larger organisations. What to look for in an answer:

  • Ability to work both independently and as part of a team
  • Personable
  • Good communication skills

Example:

"While I do prefer to work independently, I am great at working on a team too. I have fantastic communication skills that allow me to work efficiently with all kinds of team members. I have also been told I am quite amicable and that others enjoy working with me."

What computer skills do you have?

The goal of this question is to get a better understanding of the basic computer programmes the applicant can use. What to look for in an answer:

  • Technical skills
  • Microsoft Outlook, Microsoft Powerpoint, and Microsoft Word
  • Staying up to date with training

Example:

"I am proficient at using Microsoft Word, PowerPoint, and Outlook. I have a basic understanding of Microsoft Excel so I am in the process of taking some additional training courses to better understand how the programme works. In my current role, we also use a booking system for logging appointments so I've become quite the resident expert at the programme."

How do you make sure you understand directions or tasks that are given to you?

Administrative assistants are often given lots of different tasks throughout the day so it's important they fully understand what is being asked so they can perform the task. What to look for in an answer:

  • Listening skills
  • Ability to ask questions
  • organisational skills

Example:

"If there is ever a time that I'm not completely sure what I am being asked to do I make sure to repeat the question back to the person. I use a method of saying 'if I understand you correctly you are asking me to do XYZ' and then I make sure to ask any follow-up questions I might have. I'm always sure to take notes so that I can prioritise them later."

What methods do you use to prioritise your day and daily tasks?

An administrative assistant should have a good understanding of what tasks should be prioritised. What to look for in an answer:

  • organisational skills
  • Critical thinking
  • Problem-solving

Example:

"Every day before I leave I make a to-do list for the next day. While I'm creating this list I try to put them in order of what is more urgent. When I come in in the morning I start working on the highest priority items on the list and as the day goes on I add or subtract from the list as required."

Can you tell me about a meeting or conference you helped to organise and how you organised it?

This question should give you a good idea of how the candidate is able to complete a task from start to finish with little direction. What to look for in an answer:

  • Ability to multi-task
  • Event management skills
  • Planning skills

Example:

"We recently had all of the district managers from across the country attend the annual meeting. I was responsible for setting up the conference room for the 3-day event and ensuring everyone was well-fed and hydrated. I pre-ordered all of the food a week ahead. I also made sure there were office supplies in the room each morning and the daily agenda was printer out for each place. I also helped to tidy up at the end of the night."

Have you ever had to deal with a demanding manager? How did you manage it?

If the role is to be assisting multiple people, it's important that the applicant has the right skills to handle difficult managers and to diffuse situations. What to look for in an answer:

  • organisational skills
  • Can handle stressful situations
  • Calm demeanour

Example:

"I've been lucky that I've never really had anyone I report into be that demanding but there have been times when the job itself was really demanding and I had multiple managers expecting something from me at the same time. When that happens I try my best to be up front about timing and expectations. Usually remaining calm and being organised always helps."

Three individuals are sitting at a table with a laptop, a disposable coffee cup, notebooks, and a phone visible. Two are facing each other, while the third’s back is to the camera. The setting appears to be a bright room with large windows.

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