“I like using GPS and bar coding. GPS allows tracking of lost or stolen shipments, and bar coding into digital devices makes inventory easier to manage."

“To manually lift heavy items, I use my legs. I bend from the knees and tighten my core muscles as to not stress my back and risk injury. I prefer a forklift for multiple containers and store packages in a cube pattern. I'm familiar with federal safety regulations. For instance, I know to stack lumber no higher than 4 metres for manual stacking and 6 metres when using a forklift. I always adhere to the Canada Occupational Health and Safety Regulations.”

“In addition to a high school diploma, I hold a Certificate of Achievement for a Warehouse Worker from Saskatchewan Polytechnic, and I have completed Canada Safety Training. I am also certified in forklift operation, forklift truck operations, and aerial basket operations. I can use handheld electronic devices and radio frequency equipment, operate mobile equipment, and stationary industrial equipment. I always follow safety rules and, thankfully, have had no accidents."

“In addition to stacking formats and setting up the warehouse floor plan, I'm well-versed in invoicing and scheduling. I can organise files through NetSuite, and have strong numeracy skills. I have experience preparing products for shipment, including repair, adjustments, assembly, and using warehouse machinery. I take initiative in problem-solving, for instance, calling and advising customers of delays, the reason, and possible solutions."

“I am skilled in Logiwa WMS and NetSuite, which I used frequently in my previous role. I've used the software for barcoding and RFD, inventory management, and receiving. This software is excellent for managing returns and shipping.”

"One of my best attributes is my ability to adapt to my working environment. I'm flexible and enjoy working as a team or independently, and can work without supervision. I possess strong attention to detail, and always follow procedures, rules, and safety standards. I'm a quick learner and am keen to contribute to the team. I have a positive attitude and am happy to help my colleagues with additional duties or shifts. The pride I take in my work makes me a good team member.”

“I enjoy doing different tasks and the dynamics of working in a warehouse. After researching your company, I can say I admire your values and the support you give to employees. You have a great reputation for healthy organisational culture, and I'd love to be a part of that. I think your warehouse will provide the opportunities to expand my skills and provide advancement."

"I'm motivated by challenges and believe they're the best way to learn and improve my skills. I'm eager to learnnew skills to develop my career. This is the perfect opportunity for me to collabourate, learn, and contribute to a reputable company.”

"In my last position, I made a few suggestions which were accepted and implemented. The changes included employing a standardised process, using only three standard packaging containers. We made use of WMS and took a random sorting approach like the one used by Amazon. These changes led to a maximized warehouse layout.”

"With the rise of eCommerce, the warehouse at my last position outgrew the warehouse management software I had learned, and switched to a new system. I enroled in an evening course to learn the system more quickly, and was able to help my colleagues, too."

"If a customer has a complaint, I try to see things from their perspective, knowing they're frustrated with the problem and not me. I stay calm, use active listening, and introduce a plan to resolve the issue. In some situations, to keep the problem from escalating, I use a collabourative problem-solving approach. Overall, I use my strong communication skills, and remain objective.”

“In these cases, I first determine the problem and identify the best department to speak with regarding the issue. For example, I always ensure that a supplier's receipts match the product received and that the purchase order has the right information. I correct any error before I shelve or ship products. If the product is misplaced, I search the warehouse, communicate with everyone who may have handled the product, and verify shipping records to see if it went out in error. If I can't find it, I file an incident report and report it to management.”

"I see a lot of technological improvements ahead for the industry. Those may include advances in AI, integrated systems, collabourative robots, and drones as part of the movement to lower costs and increase efficiency. I'm also optimistic about mobile technology to control every aspect of warehouse operations. Other technology includes supply chain visibility and advanced analytics."

"I would examine all supporting documentation and cross-check what should be in the warehouse and what was missing. I'd pass the documentation to management, and contact the customer to advise them of our resolution and replace the product. In my previous role, we used advanced accounting software that detected discrepancies in company inventory. It allows workers to backtrack, see who had access to products, and the timeframe in which the product went missing.”

“I always assess the impact of a mistake and analyse the best action to take with the least impact on the task at hand. If I can't resolve the issue on my own, I ask for help from a coworker or management. I ensure I file an incident report. Afterwards, I'd research how the mistake happened and find a method to eliminate the same error from occurring again.”