"During an appraisal, I pointed out cosmetic improvements that would help to improve the rental value of the property. I even provided contact details for a reliable decorator. Later that week, the client advised me they'd requested a quote from the decorator to complete the works and assured me once those were complete they would love to list their property with me."

"Yes, I hold a valid driving licence. In my current role, I spend a lot of time driving between properties. I work in the area as a property manager, so I'm confident getting around the city and know which roads to avoid during rush hour too."

"Last year I completed my ARLA Level 3 Award in Residential Letting & Property Management. I found the course really helped me to better understand the industry and how my role operates within it. After a year without studies, I'm hoping to begin my Level 4 qualification with ARLA soon."

"Once my photographer didn't show up for a photoshoot. The homeowner was furious as they had spent all day tidying and had taken the day off work to be home. After profusely apologising we rescheduled, and I stayed at the property so the homeowner could take their children out. To make up for the disappointment caused, I brought along a gift card for the family to get ice cream."

"I like to plan my week ahead in my planner so that I can see what deadlines I have coming up and can complete projects ahead of time. At the start of every day, I make a list of what needs to be accomplished and prioritise based on the urgency and importance of projects. As new tasks arise, I fit them in based on when they need to be completed."

"Following procedures and accurately documenting progress when evicting tenants is crucial. When serving written notice, I always send it with a signature requirement or read notification on emails so that I know tenants have received my correspondence. After we serve notice, I continue to follow procedure and communicate professionally with tenants to talk them through the next steps."

"I recently worked with colleagues in the performance insights team to develop an Excel sheet that covers various aspects of properties' performance. Having learned a great deal from my colleagues, I'm now confidently using the sheet and creating my own tabs to monitor personal performance. This is a skill that I hope to carry with me throughout my career, as the insights provided from data analysis have been invaluable."

"I like to get to know my team and listen to what they need from me when I first join a new company. Through talking with the team, I'm able to understand what motivates each person, what personal factors might impact them from time to time and how I can support them to achieve their best results."

"Having seen your company's success with the new build development in Oxford, I've been looking for the right opportunity to join for quite some time. I'm particularly interested in learning about the build-to-rent process and believe this is a great opportunity to join a company that does it so well."

"My previous experience staging homes has always been an asset, and being able to use this skill in the gorgeous waterfront properties you manage is very exciting to me! I can't wait to style the modern spaces. I do find writing up listing specifications to be challenging at times, as it often requires a large amount of time to get right. However, with the flexible working opportunity, I expect I'll take my listing writing home to complete at my own pace."