"I have excellent communication skills and always follow through when I make a promise to tenants. I believe it's important to show respect for the properties I manage and the tenants I serve, so I'm always looking for new ways to improve processes and provide great customer service. I also have ten years of experience in property management and have a valid real estate licence, which helps me navigate legal matters and maintenance responsibilities efficiently."

"Over the last ten years, I've managed primarily residential and mixed-use properties. The largest apartment complex I've managed had 1,200 units and housed 15 business tenants. I currently manage two apartment complexes and one mixed-use building."

"In my current role as a property manager, I perform routine building inspections every month to make sure everything is up to code. I also perform basic maintenance tasks and work with a team of vendors to care for the property. I advertise open units, provide tours for potential tenants, and handle all the paperwork. When a tenant has a question, I make sure to respond to them quickly and provide them with the resources they need."

"I have great relationships built with many of the local vendors, which makes it easy for me to delegate large repairs and other maintenance tasks. I also work with an assistant who helps me monitor tenant communications to ensure we respond to all inquiries in a timely manner. Finally, I automate simple tasks like sending out rent reminders to save time. This allows me to focus on the most important items, such as verifying contracts."

“I set up an online portal where tenants can submit service requests and provide them with a phone number to call if they have an emergency. I work with an internal maintenance team to make sure we review service requests every morning and monitor them throughout the day. We have an established system in place to flag service requests as low priority, medium priority, or high priority. I review all the high priority service requests to assess the damage and determine if we need to bring in an outside vendor to make the repairs."

“To know what I can offer new tenants, I use a programme called Building Engines that captures rollovers and vacant space by the square foot, building, and floor. This makes it easy for me to create listings as soon as a unit becomes available. Potential tenants can book an appointment to tour a unit, browse interactive 3D videos, and view floor plans online. I also store all the floor plans, leasing contracts, videos, and images on a cloud-based management system so I can quickly answer questions while giving tours of the property."

“I focus on building strong relationships with my tenants and streamlining communication so I can easily address their needs. I also reach out to every tenant well before their lease up to determine if there's anything I can do to ensure they renew. For example, I've had tenants request to move into a smaller or larger unit based on their family needs or who may have a small maintenance repair that needs to be addressed. Accommodating these requests in a timely manner helps me retain tenants."

“When I receive an inquiry from an interested party, I make sure the unit they want to see is clean and schedule a viewing. After the viewing, I provide them with all the information they need to fill out an application. Then I process the application, perform credit and background checks, and collect any necessary fees. If everything looks good, I approve the application and have the new tenant fill out a lease agreement. Finally, I explain our processes and make sure they have everything they need to move in."

“I review each property's insurance policy carefully and upgrade it if needed to prepare for potential property damage. I also document each maintenance inspection and repair thoroughly to make sure we have everything on file. Every new tenant, vendor, and employee signs a letter of agreement stating that they will comply with our policies. If there is a legal issue, I contact the attorney immediately to make sure we follow the proper steps to resolve it."

“While a standard general liability insurance policy covers between $1,000,000 and $2,000,000, I base each policy on the type of property, size, location, number of tenants, and number of employees. I also make sure the policy includes hail, wind, smoke, fire, vandalism, and liability coverage for the interior and exterior of the building."

“I start every morning by getting my team together for a fifteen minute huddle to delegate tasks and relay important information. Throughout the day, my team knows they can reach me by phone or text if they need anything. I try to get to know everyone on my team and maintain a positive attitude to create a work environment that is effective and enjoyable."

“I actively listen to tenants and show them empathy when they are upset. I find that tenants who feel understood and valued are more willing to negotiate. I also ensure that all records and documentation are up to date. This allows me to focus on the facts so I can resolve the situation. I continue to keep communication open with the tenant throughout this entire process and follow up with them afterwards to ensure we are on good terms."

“I'm experienced in several project management software systems, which makes it easy for me to refine processes and develop solutions to potential challenges. In addition to my background in real estate and property management, I have a degree in business. I enjoy developing strategies to improve revenue margins and attract new tenants."

“I prefer to work on administrative and clerical tasks independently so I can focus. I usually set aside time in the morning for this. Otherwise, I enjoy working with other members of my team on large maintenance projects and inspections."

“I research the competition, consider possible mortgage payments, and analyse the property's overall worth. I also consider our cost per square foot and include additional costs for amenities and maintenance services to ensure we are making a profit. Finally, I assess the current demand for units in our area to develop an accurate price."