'I started assisting physiotherapists because I'm passionate about helping people overcome their limitations and motivating them. I used to be a competitive tennis player, before a knee injury ended my ability to play at a professional level. I received such excellent care from a physiotherapist and physiotherapist assistant who got me back on my feet that it inspired me to enter the field and help others. I enjoy working with physiotherapists and learning about the power of the body and mind from them.'

'Four years ago, I completed a Level 2 Certificate in Healthcare Support Services. My first professional role as a physiotherapist assistant was at a private clinic. My duties involved helping with patient exercises, booking appointments and keeping detailed records. I've had two subsequent positions at a care home and school for children with special educational needs. I now know how to work with patients of varying ages and need levels and can communicate with them and their caregivers effectively.'

'During my first role at a private clinic, we primarily worked with athletes who had suffered injuries. I have also worked with elderly patients who ranged from fully independent to dementia sufferers with round-the-clock care. While working at a school for SEN students, I worked with 4–10-year-olds who had learning disabilities or developmental delays. I adjust my style of working according to the patient but always aim to lead with compassion and respect.'

'I actively listen to patients and to my supervisors to understand and meet their needs. I have a lot of empathy, and I'm good at motivating reluctant patients, helping them develop a more positive mindset in the process. I'm also a great multitasker, and my attention to detail helps me stay organised and keep track of the booking calendar, as well as the facility's correspondence.'

'In my previous role at a care home, the administration team was quite disorderly. There was a lot of stress, with the daily schedule often interrupted by emergencies involving the elderly residents. I overhauled the appointment system and implemented a more streamlined structure. I also pushed for more efficient task allocation, so I and the other assistants would focus either on practical or administrative tasks for the day, instead of constantly switching between the two.'

'I often read medical publications and technical studies to learn about new treatments and protocols. I also make time to chat and network with my supervisors and other medical professionals. If I'm unsure about the legal regulations for a procedure or treatment technique, I'd review the relevant requirements and bring any concerns to the physiotherapist.'

'I'd start by working to understand the patient's personality, goals and points of resistance. Next, I'd build a strong rapport with them and get a feel for what drives them in life, whether that’s success, their family or simply feeling healthy and capable. I like to use positive reinforcement and celebrate the small achievements, even when progress feels slow. When necessary, I work with the physiotherapist to adapt the treatment plan and break goals into smaller, manageable steps.'

'Yes. We were working with a patient who had significant trauma following a life-threatening accident. Having spent a lot of time speaking to them, I understood that their mental state was fragile and felt that the pace of their rehabilitation plan was pushing them too hard. I brought my concerns to the physiotherapist, and we worked together to adjust the plan and lengthen the treatment timeline. However, if a physiotherapist disagreed with my assessment, I would respect their decision.'

'Working with elderly patients who are in pain or living with dementia can often be challenging, as is working with children who have behavioural issues. I try to use my empathy skills to put myself into their shoes and do my best to stay calm and respectful. However, if I feel that a situation is threatening or dangerous, I will call on my supervisor for help.'

'Your organisation has an excellent reputation, and the community outreach project you launched last year particularly impressed me. I'd ideally like to work somewhere I can grow and where my expertise and varied work experience will be valued. I enjoy the challenge of working in a high-pressure environment, where I can make a difference using my strong organisational skills and ability to stay calm under stress.'