Unruly and angry passengers usually don't follow the cabin crew's instructions, risking other passengers' safety. The applicant should be capable of dealing with such passengers without intervention from the Pilot or other crew members. What to look for in an answer:

• Problem-solving skills
• Ability to remain calm in stressful situations
• Judgement skills to address passenger non-compliance

The cabin crew may face in-flight medical emergencies due to various reasons. It could be because of a drop in air pressure or an existing ailment. Look for answers which showcase the applicant's ability to handle difficult situations. What to look for in an answer:

• Ability to maintain a balance between passenger's health and flight operation
• Good customer service skills for addressing passenger concerns
• Ability to work calmly during emergencies

Certain core competencies like excellent people skills, customer service skills, communication skills, conflict management skills and problem-solving skills are required to become a successful cabin crew member. Look for answers that show the applicants focus on the job and their understanding of the duties of the cabin crew. What to look for in an answer:

• Awareness about the job description and duties
• Relevant skills and experience
• Approachable personality

Passionate and dedicated cabin crew members will always keep the airline's interest above everything else. The applicant should be able to commit to additional work in unexpected situations. What to look for in an answer:

• Dedication to the profession
• Ability to take on additional responsibility
• Honesty

Landing, take-off and mid-air turbulence can cause a drop in the air pressure resulting in aeroplane ear, which could irritate children causing them to panic. Through excellent customer service skills and presence of mind, a cabin crew member can soothe a crying child and ensure a pleasant experience for everyone. What to look for in an answer:

• Empathy with children and other passengers
• Customer service skills to manage in-flight passenger concerns
• Willingness to improve passenger satisfaction

Cabin crew members may have to stay away from their family members because of different long-haul flights. Look for people who can adapt to such situations without getting eager to meet their family members. What to look for in an answer:

• Willingness to adapt to new situations
• Ready to fly on long haul flights
• Ability to deal with personal emotions

You don't want to hire someone who cannot resolve conflicts with colleagues. The applicant should accept opposing views without getting upset or angry. What to look for in an answer:

• Good listening skills
• Willingness to compromise with colleagues for better in-flight operation
• Ability to manage conflicts with colleagues

This question assesses the applicant's dedication to customer service, passion for the job and motivation to become a crew member. What to look for in an answer:

• Passion for becoming a cabin crew member
• Background information and career goals
• Experience and skills required for the job

The cabin crew creates comfortable and memorable flight experiences. Look for applicants with a passion for customer service. What to look for in the answer:

• Customer service skill
• Passion for the role
• The capability of handling different situations

This question assesses the applicant's capability of making tough decisions without affecting the flying experience of the passengers or other crew members. What to look for in an answer:

• Critical thinking skills
• Ability to handle challenging and stressful situations
• Good decision-making skills