"I typically measure the system's existing capacity and output against the needs and level of satisfaction of the organisation's users. For example, I may consider performance measures such as availability and lost traffic. These criteria help me assess the reliability and functionality of its software and systems. If I find areas for improvement, I research available upgrades and software solutions that can help make operations run smoothly."

"When recruiting talent, I test whether candidates have the necessary technical skills and knowledge related to computer systems and IT infrastructure. These skills ensure that my team knows how to perform their typical job duties. During interviews, I also assess their soft skills, such as communication, teamwork, and creativity, to ensure I create a collabourative and innovative team."

"I first determine the project's needs and relevant roles. Next, I assess each team member's strengths and weaknesses, allowing me to identify whose skills align with each task. I also ask their opinions because I like to match individuals to activities that excite them. When people feel enthusiastic, it can make them more innovative and productive."

"Before embarking on a project, I identify all of its components and requirements. I allocate portions of the budget to each component to cover their expenses within the client's agreed-upon constraints. If we need more resources, I seek client approval to adjust the budget. I also factor in the potential for unexpected costs, ensuring we have sufficient room in the budget."

"I find it's effective to explain technical ideas in terms of what most concerns my non-technical audience. For example, executives and clients are often interested in the potential costs or profits. When pitching an idea to implement new software or technology integration, I discuss those concepts while focusing on how my idea supports organisational goals and operations."

"Once I've identified the need to implement new software or systems and researched potential solutions, I develop recommendations that align with stakeholders' needs. For example, I use data to prove how my solution can improve employee productivity or lower costs. This data helps me show stakeholders how our current system is lacking in performance and other measures, encouraging them to consider my suggestions."

"In my last job, I organised workshops to train the organisation's staff members. These programmes covered the basic level of information that employees needed to continue their daily routines without confusion. I offered the training right before the systems were fully integrated, ensuring little disruption to the staff members' work processes upon the final launch."

"I understand it's my responsibility to maintain awareness of new IT regulations and practises. I review the organisation's existing policies and identify areas that need adjustment to ensure our compliance. After updating policies, I share them across the organisation and offer instructions as needed to ensure staff follow new rules or change their behaviours accordingly."

"When team members have conflicting ideas about a project, I let them express their opinions uninterrupted. This tactic helps them feel heard, and everyone gets an opportunity to assess each idea. I gather feedback about what everyone likes and doesn't like about the ideas, then I discuss how to implement the best parts of each idea into a solution that supports our project goals."

"Having a strong IT team helps ensure our operations run efficiently and securely. I strive to create a motivational and collabourative environment. I regularly implement workshops to provide training on new technology trends or practises and help members develop individual performance goals. Additionally, I monitor their progress and provide feedback often to correct issues early and keep them focused."

"Although my former company already had a hybrid multi-cloud strategy, I observed that IT team members needed to put in extra effort and work hours to manage the system. I implemented automation tools to reduce the amount of manual time and resources they spent performing tedious processes. This change helped reduce costs, time, and resources used for the system's constant maintenance."

"Last year, a client requested more features and functionalities towards the end of a project. This sudden change meant that my team had to adjust our plans quickly to ensure we still met our deadline. I sought additional help from team members who weren't already working on the project and worked late hours to ensure we completed the work on time and within budget."

"To avoid shutdown, I'd leverage the basic configuration of the IT systems and entire system architecture by working on the servers one at a time. For example, I'd switch the system to a functional server while I work on the others. To protect organisational operations and information, I'd back them up in a secure location to prevent data loss during this process."

"I perform regular disaster recovery tests for various scenarios to ensure our backup systems are reliable. Beyond ensuring the viability of our systems, I use these tests to identify and troubleshoot problems so that we can avoid them during actual disasters or emergencies. I also emphasise the importance of regularly backing up data and information to my team and staff members across the organisation."

"I'm a Certified Associate in Project Management and Certified Information Systems Security Professional. My CAPM certification enables me to view IT projects broadly and manage them properly by considering time, budget, and the client's requirements at all times. My CISSP training taught me how to design and manage security systems to address companies' IT infrastructure needs."