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Aesthetician Interview Questions

Edited by Indeed Employer Content Team
Last updated 16 June 2025
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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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Whether you are preparing to interview a candidate or applying for a job, review our list of top Aesthetician interview questions and answers.

  1. How do you make a client feel at ease and comfortable? See answer
  2. Describe a time you accidentally hurt a client during a service. See answer
  3. What range of services do you have experience performing as an aesthetician? See answer
  4. How do you improve your skills as an aesthetician? See answer
  5. Describe a time you had a client react to products you used. See answer
  6. What experience do you have with using client management software? See answer
  7. Describe a time you handled a demanding client. See answer
  8. What is your least favourite service as an aesthetician? See answer
  9. What skincare product lines do you prefer as an aesthetician? See answer
  10. How do you encourage client loyalty as an aesthetician? See answer
  11. How do you know you are providing an excellent customer experience? See answer
  12. How do you build professional relationships with the other staff in a spa? See answer
  13. Describe your professional aesthetician training. See answer
  14. How do your aesthetician skills fit in with our company? See answer
  15. What is your process for analyzing a client’s skin before completing a facial?
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Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines

15 Aesthetician Interview Questions and Answers

How do you make a client feel at ease and comfortable?

A successful aesthetician knows how to create a comfortable, safe space for their clients to relax and unwind. The goal of the question is to evaluate the candidate's ability to make a client feel at ease. What to look for in an answer:

  • Interpersonal skills to build rapport and trust
  • Communication skills to discuss a client's preferences
  • Ability to remain professional and respectful
Example:

"I'm very aware of the client's surroundings and creating a warm, comfortable space with soft music, low lighting, and proper temperature. I spend some time asking my client about their preferences during their service. I also remain professional at all times and am especially aware of creating a comfortable environment for services that require undressing."

Describe a time you accidentally hurt a client during a service.

Accidents can happen even to the best aesthetician. The goal of the question is to evaluate the candidate's ability to handle an accident and the process they follow to address the incident. What to look for in an answer:

  • Ability to follow company and regional health and safety standards
  • Critical thinking and analytical skills to assess the situation
  • Desire to provide an exceptional customer experience
Example:

"During an eyebrow waxing treatment, I accidentally tore a small piece of skin off of my client's eyebrow. I immediately recognised the accident and stopped the service. I apologised to the client and made sure they were comfortable and not in pain. I then..."

What range of services do you have experience performing as an aesthetician?

An aesthetician must perform a variety of services, depending on the company's service offerings. The goal of the question is to evaluate the candidate's overall service experience. What to look for in an answer:

  • Solid foundational knowledge of complete aesthetic services
  • Interest in taking part in professional development opportunities
  • Ability to successfully perform the services your business offers
Example:

"As I've worked in the industry for several years, I have a wide range of experience. For example, I'm comfortable offering facials, body treatments, and speciality treatments such as chemical peels or back spa treatments. I also am familiar with hot stone massage, manicures, and pedicures. I also can complete all waxing services, threading, and artificial nails."

What is your process for analyzing a client's skin before completing a facial?

An aesthetician must assess a client's skin condition before performing a service to maximize benefits and minimize reactions. The goal of the question is to determine the candidate's approach to conducting a skin analysis. What to look for in an answer:

  • Solid foundational knowledge of skin types, conditions, and proper treatments
  • Communication skills to ask questions to gather information from the client
  • Critical thinking and analytical skills to visually assess a client's skin
Example:

"I like to complete a formal history and questionnaire with the client to understand any underlying factors, such as overall health, medications, surgeries, and chronic conditions. I also complete a thorough visual assessment of their skin under light and magnifying lens."

How do you improve your skills as an aesthetician?

A competent aesthetician continually develops their knowledge and skills. The goal of the question is to evaluate the candidate's interest in participating in professional development. What to look for in an answer:

  • Desire to improve their skills and enhance their knowledge
  • Ability to learn information and implement it into their position
  • Communication skills to ask questions and discuss ideas
Example:

"I love learning new things within my career. I attend any training I can from product manufacturers or suppliers. I also take part in an annual conference to learn new techniques and treatments so that I can offer more customised options for my clients."

Describe a time you had a client react to products you used.

Even with a thorough analysis, clients may still react to products when having a skincare treatment. The goal of the question is to evaluate the candidate's approach to handling an adverse reaction. What to look for in an answer:

  • Ability to follow proper protocol and check for allergies and sensitivities before starting a service
  • Communication skills to discuss potential reactions with a client
  • Desire to ensure the client's safety and comfort at all times
Example:

"I had a client react to a masque I used in their facial. I had asked about allergies during their assessment, and nothing stood out. As soon as I noticed the reaction, I immediately removed the product. Then I..."

What experience do you have with using client management software?

Depending on your business, an aesthetician may require basic computer literacy skills and need to understand client management software. This question's goal is to determine the candidate's level of experience with a computerised booking system. What to look for in an answer:

  • Solid foundational skills in computer literacy
  • Experience with company-specific client management software
  • Interest in learning a new programme for booking and client management
Example:

"In my previous positions, I've used Insight and Vagaro, which are full client management programmes for booking appointments, taking payment, and managing inventory. I am computer literate and am happy to learn a new programme as needed."

Describe a time you handled a demanding client.

An aesthetician must gracefully handle all types of client personalities. The goal of the question is to evaluate the candidate's ability to manage demanding clients. What to look for in an answer:

  • A positive and enthusiastic attitude about their job
  • Interpersonal skills to build rapport with the client
  • Communication skills to ask questions to understand their wants completely
Example:

"When working on a demanding client, I do my best to tailor their service to meet their needs and wants within reason. I don't take their demeanour personally and remain professional, polite, and friendly by asking questions to understand what they want."

What is your least favourite service as an aesthetician?

All aestheticians have services they enjoy performing and services they dislike. The goal of the question is to determine the candidate's service preferences impact their performance. What to look for in an answer:

  • Desire to perform all aesthetic services to the highest quality
  • Awareness of their personal service preferences
  • A positive attitude with the desire to be of service to others
Example:

"My least favourite service as an aesthetician is doing a set of artificial nails. I enjoy the process of doing the work, but the fumes of the products bother me. So I'll often have a diffuser going nearby to make the environment more pleasant for myself and my client."

What skincare product lines do you prefer as an aesthetician?

An aesthetician may have a preference for professional products or extensive knowledge in a specific line. The goal of the question is to determine the candidate's experience in skincare product manufacturers. What to look for in an answer:

  • Awareness of the options available for professional skincare products
  • Experience and product knowledge in several product lines
  • Ability to adapt experience and knowledge to benefit real-life situations
Example:

"I've used multiple product lines over my career as an aesthetician. The two lines that offer the widest range of options and benefits for a client are Eminence Organics and Aveda. I've attended several product knowledge and treatment classes from both manufacturers."

How do you encourage client loyalty as an aesthetician?

A successful aesthetician understands the importance of building a loyal clientele. The goal of the question is to evaluate the candidate's approach to building and encouraging client loyalty. What to look for in an answer:

  • Desire to provide an exceptional client experience
  • Interpersonal skills to build rapport and trust with clients
  • Communication skills to ensure client satisfaction
Example:

"First, I encourage client loyalty by trying to exceed my client's expectations every time they visit. Providing an amazing experience encourages repeat business. I don't take them for granted and always check in on their next visit with their preferences and wants. I also encourage referrals by offering a referral programme to my clients."

How do you know you are providing an excellent customer experience?

An aesthetician must provide an excellent client experience during every service. The goal of the question is to evaluate the candidate's ability to communicate with their client and ensure they are happy with their experience. What to look for in an answer:

  • Interest in creating a positive experience for every client
  • Interpersonal skills to build rapport and understand their client's desires
  • Communication skills to ask questions and discuss a client's expectations
Example:

"I know if I'm providing a positive experience because I check in with my client throughout their service. I ask them specific questions to make sure they're comfortable and warm."

How do you build professional relationships with the other staff in a spa?

An aesthetician needs to build and develop positive professional relationships with their colleagues. The goal of the question is to evaluate the candidate's ability to work with others and create partnerships. What to look for in an answer:

  • Interpersonal skills to work with others productively
  • Communication skills to share discussions with coworkers
  • Interest in forming working partnerships to support other team members
Example:

"When coming into a new spa, I do my best to introduce myself to everyone on the team personally. I ask lots of questions and remain friendly and polite. I try to learn what everyone specialises in so that I can refer clients internally."

Describe your professional aesthetician training.

Depending on your company, you may require an aesthetician to have completed professional training. The goal of the question is to determine the candidate's academic background and qualifications for the position. What to look for in an answer:

  • Interest in taking part in ongoing professional development
  • Completion of company-specific educational requirements
  • Solid foundational knowledge in proper aesthetic services and health protocol
Example:

"I completed a year-long aesthetics programme at my local community college that included classroom training and hands-on practical experience. I've also taken several courses on specific treatments, such as chemical peels and lymphatic drainage massage. I recently completed training on sculptured gel and acrylic nails."

How do your aesthetician skills fit in with our company?

An aesthetician needs to fit with your company's service offerings, team culture, and skill set. The goal of the question is to evaluate the candidate's overall skills and how they fit with your company's vision. What to look for in an answer:

  • Solid foundational knowledge and experience as an aesthetician
  • A positive and enthusiastic attitude about the company and position
  • Research completed about the company before attending the interview
Example:

"I understand that your business focuses primarily on anti-aging skin treatments. This is a personal area of interest for me, and I've invested in many courses regarding this topic. I know that I'd be able to add expertise to your staff and help you develop new, innovative anti-aging services that your clients would enjoy."

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