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Delivery Driver Interview Questions

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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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Whether you are preparing to interview a candidate or applying for a job, review our list of top Delivery Driver interview questions and answers.

  1. Have you ever been in a car accident? What happened? See answer
  2. Have you ever had to deal with an angry customer? What did you do? See answer
  3. What class of licence do you have and do you have any demerit points? See answer
  4. What skills do you have that make you a good delivery driver? See answer
  5. How do you remain alert and focused while driving? See answer
  6. What do you do if you are going to be late making a delivery? See answer
  7. What kind of vehicles have you operated before? See answer
  8. What do you do if you get lost when making deliveries? See answer
  9. Why do you want to be a Delivery Driver with us? See answer
  10. How do you provide excellent customer service? See answer
  11. What experience do you have that prepared you for a Delivery Driver role? See answer
  12. How do you ensure you make your deliveries in a timely manner?
  13. If a customer needs to sign for their package but isn’t home, what do you do?
  14. Are you comfortable driving in unfamiliar areas?
  15. Tell us about a stressful delivery experience you’ve had and how you handled it.
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Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines

15 Delivery Driver Interview Questions and Answers

Have you ever been in a car accident? What happened?

The aim of this question is to assess the candidate's driving history to ensure they are a reliable driver. What to look for in a successful answer:

  • Honesty about their driving history
  • Ability to handle an accident calmly
  • Clean driving record

Example:

"I have never been in a car accident when delivering products, but I was in one once while driving a personal vehicle. I was at a red light alone for a minute and someone came speeding up behind me and rear-ended my car. I immediately pulled over and called the police. I was fine, so I got out of the car and exchanged information with the other driver while waiting for the police to come. I later filed a report with my insurance and was not at fault for the accident."

Have you ever had to deal with an angry customer? What did you do?

The aim of this question is to assess the candidate's customer service skills and experience. What to look for in a successful answer:

  • Strong interpersonal and communication skills
  • Able to resolve conflict
  • Experience working with customers in challenging situations

Example:

"Yes, I encountered a few angry customers in my previous position. One instance that stands out is a customer that received the wrong order and was upset. I explained I was just delivering the package and assured her I would contact my company about the error. She was still upset after my suggestion, so I offered to take the package back and contact her with new order details. She agreed, and I escalated the issue to my supervisor."

 How do you ensure you make your deliveries in a timely manner?

The aim of this question is to gauge the candidate's time-management skills. What to look for in a successful answer:

  • Ability to adhere to deadlines or assigned schedules
  • Knowledge of local traffic laws and safe driving
  • Strong time-management skills

Example:

"At the beginning of my day, I review my deliveries and plan an efficient route. I make sure I deliver all packages in the same area before moving on to another. I use Google maps to find the best routes and see if there's any traffic. If there is, I re-route to make sure my deliveries arrive on time."

What class of licence do you have and do you have any demerit points?

The aim of this question is to assess the candidate's credentials and driving history to ensure they align with what you need. What to look for in a successful answer:

  • A full class G licence
  • Understanding of the role and the necessary licensing
  • Clean driving history

Example:

"I attended driving school when I got my G1 seven years ago, so I was able to get my G2 within a year. I then got my full G licence as soon as I was eligible, so I have a lot of driving experience. I have no driving infringements and haven't been given any demerit points."

What skills do you have that make you a good delivery driver?

The aim of this question is to determine what skills the candidate has and gauge their understanding of the role. What to look for in a successful answer:

  • Skill set that matches your needs
  • Understanding of the role
  • Experience as a delivery driver

Example:

"I worked as a delivery driver with Purolator for two years. That experience helped me develop strong communication skills for speaking with both customers and colleagues. I also have excellent navigational skills, which help me deliver my packages efficiently."

How do you remain alert and focused while driving?

The aim of this question is to gauge the candidate's understanding of how dangerous it is to drive while tired or under the influence. What to look for in a successful answer:

  • Understanding of the dangers associated with driving when not fully alert
  • Knowledge of traffic laws
  • Ability to stay alert and focused when driving

Example:

"I try not to drive for long periods so I can stay alert and focused. However, when I do need to complete a long-distance delivery, I take strategic, periodic breaks and get out of my car to stretch. I also listen to classical music while driving, which helps me focus. If I need to check my phone for delivery details, I pull over safely first."

What do you do if you are going to be late making a delivery?

The aim of this question is to assess the candidate's customer service skills and ability to handle pressure. What to look for in a successful answer:

  • Strong customer service skills
  • Ability to solve problems independently
  • Good time-management skills

Example:

"If I was going to be late due to traffic or another circumstance out of my control, I would contact the customer and explain the situation, then apologise for the inconvenience. I would give them an updated delivery time so they'd know when to expect me. I would also update my supervisor to let them know I'mbehind on my deliveries."

If a customer needs to sign for their package but isn't home, what do you do?

The aim of this question is to determine how the candidate solves problems independently and follows company protocols. What to look for in a successful answer:

  • Ability to adapt to different situations
  • Strong customer service skills
  • Dedication to following company protocols

Example:

"First, I ensure the customer isn't home by ringing the doorbell and calling them. If I'm positive they aren't home and they aren't picking up, I leave a note with the company's contact information explaining when and how they can retrieve their package."

What kind of vehicles have you operated before?

The aim of this question is to assess the candidate's driving history and experience. What to look for in a successful answer:

  • Experience operating the type of vehicle they need for the job
  • Knowledge of different vehicles
  • Willingness to learn how to operate new vehicles

Example:

"In my personal life, I drive a manual transmission car, which I used to drive for deliveries as well. At my previous company, I drove a cargo van and a box truck. I'm confident in my driving skills and comfortable learning how to operate any type of vehicle."

What do you do if you get lost when making deliveries?

The aim of this question is to assess the candidate's delivery experience and navigational skills. What to look for in a successful answer:

  • Strong navigational skills
  • Ability to work under pressure
  • Great problem-solving skills

Example:

"I rarely get lost when making deliveries as I have strong navigational skills and use a GPS. However, I have gotten lost looking for a specific house in a rural area before. I followed the GPS to the house address, but there was nothing there. I called the customer to ask for more specific directions, and they said the GPS wasn't accurate."

Why do you want to be a Delivery Driver with us?

The aim of this question is to determine how much they know about your company and why they picked yours over others. What to look for in a successful answer:

  • Knowledge of your company
  • Genuine interest or passion for the job
  • In-depth understanding of the role and what's required of them

Example:

"I'm a frequent customer at your establishment and love your food. I want to work for a company whose product I stand behind, so applying to work here as a Delivery Driver seems like the perfect fit."

How do you provide excellent customer service?

The aim of this question is to assess the candidate's customer service experience and knowledge. What to look for in a successful answer:

  • Strong customer service skills
  • Understands the importance of customer service in a delivery role
  • Previous experience in customer service

Example:

"Providing excellent customer service is important to me because I expect the same when I'm a customer. I offer the best customer service to every customer by ensuring they receive their package in a timely manner. I don't like to leave packages on doorsteps if I can help it, as I prefer to see the customer receive their package and confirm successful delivery. This ensures nothing gets lost or stolen. It also gives me the opportunity to greet and thank the customer, hopefully leaving a lasting impression. I also aim to deliver packages on time and update customers when I'm on my way, so they know when to expect me."

 Are you comfortable driving in unfamiliar areas?

The aim of this question is to assess the candidate's flexibility and willingness to deliver throughout a large region. What to look for in a successful answer:

  • Willingness to work in an area they aren't familiar with
  • Able to adapt to new situations and environments
  • Strong navigational skills

Example:

"Yes, I am happy to deliver packages in an unfamiliar area. I love exploring my city and delivering packages in an area I've never been to before will help me do that. I have great orientation and navigation skills, and an effective GPS to guide me through areas I'm not familiar with."

What experience do you have that prepared you for a Delivery Driver role?

The aim of this question is to assess the candidate's previous work experience and determine whether they require further training. What to look for in a successful answer:

  • Previous experience in a similar role
  • Relevant skills like time management and customer service
  • In-depth understanding of what's required of the role

Example:

"I have two years of experience as a Delivery Driver for a family-owned pizza shop. I'm looking for a new role in a bigger company to expand my opportunities, but my previous position taught me a lot. It helped me develop excellent customer service, time management, and navigation skills. It also prepared to explore different neighbourhoods and areas, making deliveries much quicker as I became more familiar with the city."

Tell us about a stressful delivery experience you've had and how you handled it.

The aim of this question is to assess the candidate's ability to handle stress and work under pressure. What to look for in a successful answer:

  • Strong problem-solving skills
  • Ability to make decisions under pressure
  • Previous experience in a similar role

Example:

"The most stressful delivery experience I'veever had was when I approached a house and saw a large dog on the customer's porch. I went to pet the dog, and it tried to bite my hand. I pulled it away quickly, and the owner came running out. They were very apologetic and insisted on paying me for the trouble. I declined payment and apologised for trying to pet the dog without asking for permission first. Since then, I avoid petting customer's pets while working."

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