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Merchandiser Interview Questions

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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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Whether you are preparing to interview a candidate or applying for a job, review our list of top Merchandiser interview questions and answers.

  1. What were your main responsibilities in your previous role as a merchandiser? See answer
  2. How do you help a brand stand out in your store? See answer
  3. What experience do you have working with planograms? See answer
  4. What technology are you comfortable using to complete your work? See answer
  5. What merchandising changes would you make at our store? See answer
  6. Where do you see yourself in five years? See answer
  7. Do you prefer to work independently or as a team? See answer
  8. What types of stores have you done merchandising in? See answer
  9. What skills do you have that make you a good merchandiser? See answer
  10. Have you ever contributed to an increase in sales at your previous company? What did you do? See answer
  11. If you noticed a colleague stealing, what would you do? See answer
  12. What seasonal changes would you make to our store, if any? See answer
  13. Has a customer ever interrupted you while you were setting up a brand’s product or display? What did you do?
  14. If a client wanted their display set up a certain way but it didn’t match the layout of your store, what would you do?
  15. If you noticed a product wasn’t selling, what would you do?
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Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines

15 Merchandiser Interview Questions and Answers

What were your main responsibilities in your previous role as a merchandiser?

The aim of this question is to assess the candidate's experience and understanding of the role. What to look for in an answer: 

  • Experience as a merchandiser
  • Understanding of the role and responsibilities associated with it
  • Willingness to take on new responsibilities

Example:

"In my previous role at a hardware store, I worked with suppliers to create and update product displays. I would order the necessary inventory and put it out on the sales floor when it came in. I organised the products, cleaned them, and put price labels on everything to encourage sales. I changed displays seasonally to attract more attention."

How do you help a brand stand out in your store?

The aim of this question is to assess the candidate's ability to create eye-catching displays and increase sales. What to look for in an answer: 

  • Experience as a merchandiser
  • Good ideas for helping brands stand out
  • In-depth sales and branding knowledge

Example:

"To help a brand stand out in the store I work at, I always present the inventory in an appealing way. This includes making sure I stock the shelves, seeing that everything has a price, putting up relevant posters or branding, and cleaning the display and inventory regularly. I follow the brand's plan to create and organise displays to ensure they are happy and customers can easily find the product."

What experience do you have working with planograms?

The aim of this question is to assess the candidate's ability to read and implement planograms (a brand or company's plan for displaying their product). What to look for in an answer: 

  • Ability to read planograms
  • Willingness to bring a brand's vision to life
  • Experience working with planograms

Example:

"In my previous position at a clothing store, we used planograms all the time to create displays and present inventory. I would follow the planogram exactly as it was laid out to ensure the brands we carried were happy. I would always check for new planograms to ensure our store was up-to-date, especially when it was time to change seasonal displays."

What technology are you comfortable using to complete your work?

The aim of this question is to assess the candidate's experience with common technology you may use in the workplace. What to look for in an answer: 

  • Ability to use a phone, tablet, and computer for work
  • Willingness to undergo further training if necessary
  • Experience working with technology to complete their work

Example:

"My previous company gave the merchandising team a phone that allowed us to communicate with each other, check prices, print price tags, and access our timesheet. We also used computers to print planograms and undergo online training. I am very comfortable using technology and can learn quickly, so I would be happy to learn how to use any other equipment you offer as well."

Has a customer ever interrupted you while you were setting up a brand's product or display? What did you do?

The aim of this question is to assess the candidate's customer service skills and ability to put customers' needs above their own. What to look for in an answer: 

  • Strong customer service skills
  • In-depth industry knowledge to address customers' needs
  • Willingness to prioritise customers

Example:

"As I often worked on the sales floor to set up brand displays, customers always interrupted me. I never minded as my main goal was to create a positive experience for customers. So, I would always put down what I was doing and help the customer as best as I could. If I wasn't able to help, I would direct the customer to a member of the sales team."

If a client wanted their display set up a certain way but it didn't match the layout of your store, what would you do?

The aim of this question is to assess the candidate's problem-solving skills and ability to make brands/clients happy. What to look for in an answer: 

  • Strong problem-solving and decision-making skills
  • Knowledge of when to adhere to plans and when to adapt them
  • Willingness to come up with a solution with the brand/client

Example:

"If a display doesn't make sense with our store's layout, I always reach out to the brand immediately. I send them pictures of our store and the plan they want us to follow to explain why it won't work. I then offer an alternative plan that better suits our store's layout and ask for approval."

What merchandising changes would you make at our store?

The aim of this question is to assess the candidate's analytical skills and prior knowledge of your store. What to look for in an answer: 

  • Good ideas for updating your store
  • In-depth sales and branding knowledge
  • Strong analytical skills

Example:

"When I came in, I noticed you don't have any product around the cashiers. When customers are waiting in line, they tend to look around. Having small items they can look at and potentially buy is a great way of increasing sales. Since you have an accessory section in your store, I would put move the display closer to the cashier for customers to peruse."

If you noticed a product wasn't selling, what would you do?

The aim of this question is to assess the candidate's sales knowledge and ability to increase sales at your store. What to look for in an answer: 

  • Knowledge of what to do if a product isn't selling
  • In-depth sales knowledge
  • Willingness to increase sales at your store

Example:

"If I noticed a product wasn't selling, I would try to move it. I would put it in a more noticeable spot so customers will be more likely to pick it up. If that doesn't work, I would talk to my supervisor about lowering the price or including it in a promotion."

Where do you see yourself in five years?

The aim of this question is to assess the candidate's career plan to determine if they would be a good long-term fit for your team. What to look for in an answer: 

  • Willingness to work with you long term
  • Established career plan
  • Knowledge of the role and potential career path they could take

Example:

"In five years, I would like to be a senior merchandiser or department manager at your store. I love working in the fashion industry, so I would appreciate the opportunity to stay here long-term. But I want to be in a higher position to work on my leadership skills."

Do you prefer to work independently or as a team?

The aim of this question is to assess the candidate' willingness to work as a team. What to look for in an answer: 

  • Preference to work as a team as most merchandisers do
  • Strong interpersonal and communication skills
  • Experience working with a team

Example:

"I prefer to work as a team. I think it's a great way to exchange ideas and skills. I have learned a lot from my team in my three years as a merchandiser. Working as a team is also a great way to get work done quickly. We can help each other out and ensure everyone completes their tasks by the end of the day."

What types of stores have you done merchandising in?

The aim of this question is to assess the candidate's experience and determine if they would require further training to work with you. What to look for in an answer: 

  • Experience in a similar environment to yours
  • Ability to adapt to different environments
  • Willingness to undergo further training if necessary

Example:

"I have spent three years merchandising in a home development store. It's such a large store, that I have learned a lot about sales, different types of products, and honed my customer service skills. However, I'm more interested in clothing which is why I applied to work with you."

What skills do you have that make you a good merchandiser?

The aim of this question is to assess the candidate's skills and determine if they would be a good fit for your team. What to look for in an answer: 

  • Possession of skills you're looking for in a merchandiser
  • Understanding of the role
  • Confidence in their abilities

Example:

"I think my greatest skills as a merchandiser are my customer service and analytical skills. Although I am not directly responsible for helping customers, I often get stopped by them when merchandising. My strong customer service skills help me ensure each customer has a positive experience. My analytical skills allow me to create displays that are exactly what the brand is looking for."

Have you ever contributed to an increase in sales at your previous company? What did you do?

The aim of this question is to assess the candidate's sales knowledge and ability to contribute to an increase in profits. What to look for in an answer: 

  • Experience in a sales role
  • Willingness to contribute to increasing sales
  • In-depth industry knowledge

Example:

"At my previous company, I increased sales by 5% by the end of my first year with the store. I did this by reorganizing our accessory department. The store had all the accessories too clumped together, so it got messy quickly and customers had a hard time looking through them. I created a display that spaced everything out and made it much more appealing to look at."

If you noticed a colleague stealing, what would you do?

The aim of this question is to assess the candidate's morals and willingness to do the right thing. What to look for in an answer: 

  • Strong morals and ethics
  • Willingness to report colleagues when necessary
  • Ability to uphold the company's image

Example:

"If I noticed a colleague was stealing, I would, unfortunately, have to report them to my supervisor. I don't want the company to suffer and I want to be able to trust my colleagues, so it's important to bring theft to light."

What seasonal changes would you make to our store, if any?

The aim of this question is to assess the candidate's industry knowledge and ability to adapt the store to different seasons. What to look for in an answer: 

  • Understanding of what products do best in different seasons
  • Knowledge of your store and product
  • Willingness to implement seasonal changes

Example:

"I know that your store has an established seasonal department in the back, as I frequent it often. I would change the product every spring, summer, fall, and winter to match the demand. For example, I would put out shovels and snowblowers in the winter and barbecues and garden tools in the summer."

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