"I want to be a Customer Assistant because I love helping and working with customers. I enjoy interacting with people, answering their questions and finding the right solutions for them. I derive a great deal of satisfaction when solving their problems or helping them out in any way."

"Great customer service is going beyond what is required to meet and exceed the expectations of customers. I offer great customer service by identifying the issues or problems of a customer through active and reflective listening, utilising my in-depth knowledge of our products, offering support and quickly resolving problems."

"Important skills include strong verbal and written communication skills to converse with customers through questions and answers or explaining policies, to document issues and outcomes and active listening. I have proven ability in those skills as well as problem-solving, a willingness to help customers and a positive outlook. Other important skills are numeracy to complete monetary transactions, using statistics and calculate the cost of goods and estimated delivery times. The experience and use of digital technology are important as is ongoing learning to stay current."

"At my previous job, a customer came into the store shouting about a problem with her order. The bottom line was that she wanted to return an item without a receipt. I let her talk through her issue letting her feel heard, remained calm, and did not take it personally. I apologised for the inconvenience and explained that store policy would not allow me to give her a cash refund, but that I could give her a store credit or exchange the product in the store."

"If I wasn't able to help a customer, I would apologise and assure them that I would immediately find the team member that can help them. I would make sure they were left in a comfortable position while I found the manager and give them the details and a clear understanding of the problem. I would introduce the customer and manager to each other and offer to provide any other help."

"I would apologise and explain that the manufacturer has made us aware of the problem and offer a full refund or exchange for a different product. In doing so, I would adhere to any company-issued guidelines for dealing with the product defect and make the customer happy."

"I once had a customer call transferred to me which made me the fourth person they were speaking with. I apologised and assured the customer that I was the last stop and would resolve the problem. I gathered all possible information from the rep who transferred the call, asked the customer if they would explain the issue in their own words and identified where there had been a miscommunication. Then I...."

"I have customer service communication experience in phone and email support, in-person and online chat support. I prefer communicating over the phone or in person. They allow me to pick up on expressive voice tones and nuances and allow me to nurture a connection with the customer when communicating in real-time."

"I don't get emotionally affected by being shouted at when I know the anger is not directed at me. To the customer, I represent the company that has wronged them and it's my job to improve their opinion of the company. I ensure that they feel heard by listening to them for a minute before I get into problem-solving. However, I am self-aware and sometimes need to take a walk on break, listen to my favourite music on breaks and in the car and keep a work-life balance with plenty of outside interests."

"I'm experienced in Zendesk, Freshdesk, Monday.com and Facebook. I have used traditional POS systems in previous positions and am a quick learner in technology."