What does an Assistant Manager do?
Assistant Managers have a hands-on role with everyday office operations. The General Managers on the other hand, has a more strategic and financial role. The Assistant Manager is directly involved with the supervision of employees. They hire and train new staff, oversee daily operations, deal with staff issues, take disciplinary action when necessary and evaluate employee performance.
Assistant Managers also ensure that their staff members receive ongoing training and are supported in pursuing their professional goals. They also often have a customer-facing role handling customer complaints that employees aren’t able to resolve.
Assistant Manager skills and qualifications
Assistant Managers need a broad range of skills including excellent interpersonal skills in order to effectively interact with staff, senior management and clients. They also deal with financial matters, delegate tasks and provide leadership. A successful Assistant Manager candidate will have various prerequisite skills and qualifications that typically include:
- Excellent listening skills in order to effectively lead a team and deal with client grievances
- An empathetic and understanding nature in order to support and guide team members
- Strong leadership and decision-making skills to ensure that business operations function optimally at all times
- Good customer service skills to ensure that clients are retained
- Solid IT skills and knowledge of all relevant software programs
- The ability to cope well under pressure and come up with innovative solutions when issues arise
- Sound financial skills, including creating and managing a budget
- Great organisational skills and the ability to delegate
Assistant Manager experience requirements
Assistant Managers usually need previous experience in a management position, this may include working as a Team Leader, Supervisor or Store Manager. Candidates need to demonstrate proven leadership skills and show that they have the ability to effectively lead and motivate a team. In addition, applicants may need proven experience in specific areas, such as recruitment, performance evaluation and financial management. Depending on the industry and position, candidates may also need industry-specific experience for the role, for instance, experience in working in the retail or hospitality industries.
Assistant Manager education and training requirements
Although there are no fixed education or training requirements for this profession, many Assistant Managers hold a degree in business management or a related field. Candidates can also develop their knowledge and gain professional recognition by choosing to obtain professional qualifications such as the CMI Level 7 Diploma in Strategic Management and Leadership from the Chartered Management Institute (CMI). It’s also possible for a candidate to start off in a junior position and work their way up to an Assistant Manager position.
Assistant Manager salary expectations
According to Indeed Salaries, the average salary for an Assistant Manager is £22,794 per year. Salaries vary, however, depending on factors like location and industry.
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