Special offer 

Jumpstart your hiring with a £100 credit to sponsor your first job.*

Sponsored Jobs posted directly on Indeed are 65% more likely to report a hire than non-sponsored jobs**
  • Visibility for hard-to-fill roles through branding and urgently hiring
  • Instantly source candidates through matching to expedite your hiring
  • Access skilled candidates to cut down on mismatched hires

Case Manager Job Description: Top Duties and Qualifications

Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
7 min read

A Case Manager, or Clinical Case Manager is responsible for the due care and support of a patient and their family before, during and after hospitalisation, treatment or surgery. Their primary duties include overseeing care procedures, addressing the concerns of family members and updating patient records.

Case Manager duties and responsibilities

A Case Manager is responsible for ensuring that patients receive appropriate treatment and a high standard of care. Additional duties and responsibilities include:

  • Analysing the physical and mental health needs of a patient
  • Recommending appropriate care and treatment plans to patients or their families
  • Providing a point of communication between medical workers, administrative staff, patients and family involved in the treatment process
  • Ensuring patient records are thoroughly and accurately updated
  • Arranging referrals or recommending patients to specialists where needed
  • Ensuring that appointments are made and kept by both staff and patients
  • Providing a point of support and reassurance for patients and families
  • Evaluating the progress and recovery of a patient with the ultimate goal of allowing them to be discharged from medical care

Hire your next Case Manager today

Post a job

Hire your next Case Manager today

Post a job
Close

Case Manager Job Description Examples:

Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
Create a culture of innovation
Download our free step-by-step guide on encouraging healthy risk-taking
Get the guide

What does a Case Manager do?

Case Managers oversee the quality of care that a patient receives when they are undergoing treatment. They coordinate with the medical team, including surgeons, nurses or physiotherapists, to make sure that patients receive personalised and quality care. They oversee a case from the moment a patient is admitted into a medical facility up until their discharge. They also manage aftercare and ensure that a patient receives the support they need to recover from their injury or illness. Case Managers work as a point of contact for the patient’s family as well, offering support and help where it is needed.

Case Manager skills and qualifications

Case Managers need a range of skills and qualifications to perform their duties effectively. A successful Case Manager candidate will have various prerequisite skills and qualifications that include:

  • Practical nursing skills and knowledge of nursing ethics and principles
  • Ability to empathise with and care for patients and their family
  • Ability to provide accurate communication between patients, family and medical professionals
  • Ability to accurately record and update medical records and data with clinical information
  • Management, organisational and administrative skills
  • Ability to coordinate different members of staff from different departments
  • Registered with the Nursing and Midwifery Council

Case Manager experience requirements

A Case Manager must have at least seven years of experience working in a nursing or healthcare role. Senior Case Managers must have at least three further years of experience working as a Case Manager. Experience working across a number of different medical departments and medical sectors is preferable, while experience working with a wide range of patients, illnesses and treatment procedures is essential.

Case Manager education and training requirements

Case Managers need a formal training and education as a nurse to qualify for the role. They must have a bachelor’s degree in nursing, where they gain the skills and knowledge needed to administer care to patients. Case Managers may also pursue further education to widen their knowledge or obtain industry-recognised certifications to demonstrate their skills and help advance their career.

Case Manager salary expectations

According to Indeed Salaries, the average salary of a Case Manager in the UK, is £30,667 per year. This figure varies depending on several factors, including the company, experience and geographical location.

Job description samples for similar positions

If Case Manager isn’t the exact job you are searching for, you may consider the following job description samples for similar positions:

Create a culture of innovation
Download our free step-by-step guide on encouraging healthy risk-taking
Get the guide

Case Manager job description FAQs

Two chefs, one wearing a red headband, review a laptop and take notes at a wooden table in a kitchen setting.

Hire your next Case Manager today

Post a job

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

No search results found