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Credit Controller Job Description: Top Duties and Qualifications

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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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A 18286925credit controller14.35credit control12.4bookkeeper9.38finance8.13accounts3.3820148419797111000.0027385.5251000.00YEARLY646182052025-10-012025-10-312025-09-012025-09-302025-11-05Credit Controller, or Debt Collector Agent ensures that companies receive the money from businesses and customers who owe them. Their duties include handling credit assessments, negotiating payment plans and maintaining accurate financial records.

Credit Controller duties and responsibilities

A Credit Controller’s tasks involve both looking at the big picture of a company’s available credit and potential while focusing on specific debts and their recovery process. A Credit main tasks include:

  • Checking customer’s credit and approving or denying it, based on industry standards
  • Negotiating payment plans and setting up terms and conditions
  • Setting up repayments and working with Debt Counsellors
  • Ensuring customers pay on time and charge them for overdue invoices
  • Starting legal proceedings if clients do not pay their debts on time
  • Liaising with Solicitors and Bailiffs
  • Maintaining accurate records
  • Implementing changes in the company’s credit control system

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Credit Controller Job Description Examples:

Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
Create a culture of innovation
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What does a 18286925credit controller14.35credit control12.4bookkeeper9.38finance8.13accounts3.3820148419797111000.0027385.5251000.00YEARLY646182052025-10-012025-10-312025-09-012025-09-302025-11-05Credit Controller do?

Credit Controllers focus on mitigating risks and maximising profits by ensuring credit issued by the company is paid in full and on time. They are continually looking for ways to make the debt collecting process more accessible, more punctual and beneficial for both the company and the client. A Credit Controller also helps a company with future decisions by reporting and analysing current financial activity within the company.

Credit Controller skills and qualifications

Successful Credit Controllers are comfortable communicating clearly with both individuals debtors and company executives. Bonus skills include familiarity with accounts receivable procedures and reconciliation of month-end accounts. A successful 18286925credit controller14.35credit control12.4bookkeeper9.38finance8.13accounts3.3820148419797111000.0027385.5251000.00YEARLY646182052025-10-012025-10-312025-09-012025-09-302025-11-05Credit Controller candidate will have various prerequisite skills and qualifications that include:

  • Excellent customer service
  • Patience and the ability to remain calm in stressful situations
  • Analytical skills and thorough attention to detail
  • The ability to listen and negotiate with customers
  • Excellent verbal communication
  • Persistence and determination
  • Familiarity with data entry software
  • Ability to work well in a team

Credit Controller experience requirements

Ideal candidates have experience making successful credit decisions and general familiarity with how to record and report financial transactions. Some employers prefer a candidate with at least five years of experience as a 18286925credit controller14.35credit control12.4bookkeeper9.38finance8.13accounts3.3820148419797111000.0027385.5251000.00YEARLY646182052025-10-012025-10-312025-09-012025-09-302025-11-05Credit Controller, but they also consider an applicant with a bookkeeping or accounting background. Most employers require candidates with some experience with data-entry, basic Maths and a valid driving license in many cases.

Credit Controller education and training requirements

Employers usually hire candidates with a college certification, preferably with a Level 3 Certificate or Diploma in Financial Studies. An intermediate apprenticeship usually follows this certification as an Account and Finance Assistant or an advanced apprenticeship for Credit Controllers and Debt Collection Specialists.

For some companies, college courses are not necessary if the candidate has previous experience and training from another company. Many companies hire applicants with 3 to 5 GCSEs at grades 9 to 4 have an understanding of accounting software and give them on-the-job training equivalent to a college course. Quality candidates often have a bachelor’s degree in finance or business.

Credit Controller salary expectations

According to Indeed Salaries, the average salary for a Credit Controller in the UK is £22,527 per year. Salary is dependent on experience, location and company.

Job description samples for similar positions

If the 18286925credit controller14.35credit control12.4bookkeeper9.38finance8.13accounts3.3820148419797111000.0027385.5251000.00YEARLY646182052025-10-012025-10-312025-09-012025-09-302025-11-05Credit Controller job description is not what you are looking for, here are some related job descriptions to consider:

Create a culture of innovation
Download our free step-by-step guide on encouraging healthy risk-taking
Get the guide

Credit Controller job description FAQs

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