Buckland Care is looking for a multi-skilled Area Maintenance Manager to join the team. The successful candidate will work 3 days per week at Kingland House Residential Home in Poole and will travel to sister homes in Hampshire and the Isle of Wight for the remaining 2 days per week. 36-40 hours per week.

Summary OF THE ROLE

At Kingland House the successful candidate will provide a maintenance service to the home, upkeeping all areas to a good standard. At the sister homes he will manage and provide guidance and support to their Maintenance teams. We would like this role to encourage consistency across the group of care homes in terms of paperwork and quality of work.

Previous experience of maintenance is required. Beneficial skills include painting and decorating, plastering, heavy lifting, electrical work, carpet fitting and general DIY work. You must be motivated, conscientious and willing to prioritise tasks where appropriate. You must be good at time management and able to take instructions from the manager.

ABOUT YOU:

· Previous experience in a similar role is required

· Beneficial skills: painting and decorating, plastering, plumbing, electrics, carpet fitting and general DIY experience (not all are required)

· Self-motivated and conscientious individual

· Friendly, reliable personality

· Ability to think outside the box

· Able to keep paperwork up to date

· Experience in managing people is beneficial

Employee Benefits:

· Extra paid day off on your birthday

· Refund on your DBS check after probation is passed

· Competitive rates of pay with the opportunity to increase this through training and development

· Annual wage reviews

· Support and funding for qualifications once probation is passed

· Opportunity for overtime where possible

· Free hot meals on a long shift

· Free uniforms provided

· Paid breaks

· Free parking

· Special bank holiday pay rates on major bank holidays

· Learning & Development - free training (you are paid to attend training) and personalised training plans

· Recognition Rewards - e.g. employee of the month

· Friend Referral Reward Scheme

· Parties & Events

Job Type: Full-time

Salary: £14.00-£15.00 per hour

Benefits:

• Discounted or free food
• On-site parking
• Referral programme

Schedule:

• Monday to 3 years (required)

Facilities Maintenance Manager- Sports Leisure Fitness

Dartford Kent

£30,000-£32,000 +benefits + development

We are looking for a Facilities Maintenance Manager to support with the smooth running of a huge multifaceted sports, Leisure and Fitness centre in Dartford Kent. The company is a market leader and they offer clear development and progression opportunities in the wider business.

As well as a competitive basic salary depending on experience, the company offers 28-days holiday flexible working hours, free gym membership, contributory pension, company discounts and most importantly investment into your development as a manager. Plus it is a fun place to work and has a genuine purpose to get people more active!

Key Responsibilities:

· Take ownership for day-to-day basic maintenance and fabric issues in the facility where possible.

· Organise and manage third party contractors in line with company procedures. where necessary.

· Manage the PPM and BMS services Schedules.

· Ensure compliance of their health, safety and environmental policies.

The Person:

· Hands-on, can-do attitude, competent at fixing a range of maintenance and fabric issues.

· Maintenance experience in a customer service orientated commercial property like retail, leisure, hotels or hospitality.

· Already working as a Maintenance Manager/Supervisor/Technical Manager/Facilities Manager or experienced Maintenance Technician/ Maintenance Engineer ready to step up.

· Experience and/or qualifications in plumbing, heating and ventilation, painting and decorating or electrical.

· Proficient in using I.T. software for PPM and BMS systems and reporting.

· Financial experience E.G. managing maintenance budgets.

· Pool Plant operator/ swimming pool experience would also be highly desirable but training can be provided.

For more information please click apply and we will be in contact promptly if you have the right level of experience.

Job Types: Full-time, Permanent

Salary: £30,000.00-£32,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Flexible schedule
• Gym membership
• On-site parking
• Store discounts

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Dartford: reliably commute or plan to relocate before starting work (required)

Experience:

• Facilities/technical/maintenance nance: 2 years (required)
• pool plant operations: 1 year ID: MJM2262

The Corus Hotel Hyde Park is a Four Star hotel with 389 bedrooms and 4 meeting rooms. It is the flagship hotel of the company which overlooks and provides scenic views of the well known and loved Hyde Park. The Hotel is located in a busy and vibrant area which is closely situated to many of London’s most prominent and visited areas such as Bond Street, Park Lane and Notting Hill.

We are part of Corus Hotels, a successful privately owned company with 4 hotels across the country.

A unique and exciting opportunity has arisen to join The Corus hotel Hyde Park as Maintenance Manager.

The successful applicant for this role will be able to demonstrate they have lead a team to provide excellent service that exceeds our customer’s expectations, can work within budget and within tight timescales. The successful candidate will also have previous experience in maintaining brand standards and Fire Life & Safety requirements and possess a track record in delivering a level of high performance.

Key responsibilities for this role include

·Perform preventative and regular maintenance and repairs to all areas of the hotel

·Responsible for the security of the hotel inventory and assets

·Ensure brand standards and all statutory FLS standards are met at all times

·Deliver exceptional customer service with a drive for results

·Develop and/or maintain effective relationships with contractors, as well as with business partners in the wider organisation

·Managing the employee lifecycle of your team to include recruitment, selection and managing any employee relation concerns.

We’re looking for someone who can maintain a positive and calm outlook, can communicate effectively both verbally and in writing, delegate instructions, has a desire to provide exceptional customer service and is able to motive and lead a high performance team.Experience within a similar role is essential and preference will be given to candidates with qualifications in Electrical or Mechanical Engineering.

Some of the benefits you can enjoy as a permanent member of staff include;

·Competitive salary

·Free meals whilst on duty

·Training and development opportunities

·Company pension scheme

·31 days paid holiday per year

·Uniform

Please note:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

Job Types: Permanent, Full-time

Salary: £36,000.00-£38,000.00 per year

Benefits:

• Discounted or free food

Schedule:

• Day shift

Work Location: One ID: Maintenance Manager

Taymouth Marina sits on the bank of Loch Tay and has some of the most beautiful views in [website] expect the successful candidate to take pride in their work assisting in the upkeep of our business, keeping us in our current 5 star status.

Maintenance Manager

Responsibilities:

• Manage maintenance team:

(Recruit, develop, support, schedule, HR, H&S)

• ·Manage maintenance schedule, (utilise Asana)

(Weekly overview with Op’s Mgr to prioritise works)

• ·Manage maintenance storage, equipment, inventory & servicing

(Inventories of containers, equipment & relevant stock)

• ·Manage daily & weekly work flow

(Essential presence at morning meeting with clear agendas;

Adjust workflow and schedules accordingly to urgent matters that arise;

Liaise & Communicate with all departments on scheduled works)

• ·Manage company vehicle fleet

(Weekly compliance and checks; Weekly cleaning; Servicing; Repairs)

• Daily comms with all op’s

(Liaise with contractors)

• Focus on properties, spa, restaurant, refuse areas and collection

(Hot tubs included, however spa hot tub sit with spa manager)

• Adhere to budgets for staffing, products and equipment

Reporting:

• This role is an operational department head and as such reports into the Operations Manager.
• Daily the Duty Manager relationship is key.
• Close relationship and cross over with HK
• Imperative co-ordination with Estate Manager

(The following aspects sit under the Estate Manager: Contractors / Compliance / HouseBoats / Projects / Builds)

• Financially the role reports into the Resort Director

Performance:

This is predominantly a co-ordination role

The performance and evaluation of this role is based upon:

• The successful management of the resort maintenance list
• The successful management of the resort maintenance team
• The successful management of resort maintenance equipment
• Adhering to financial budgets
• The resort and property presentation
• Guest and owner satisfaction

Job Type: Full-time

Salary: £29,000.00-£35,000.00 per year

Benefits:

• Casual dress
• Discounted or free food
• Employee discount
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking

Schedule:

• Day Location: In person

Maintenance Manager

We are a beautiful Georgian property outside Windsor with a very busy rooms and food and beverage offering. We have circa 80 bedrooms and a large amount of grounds and public spaces. We are looking for an experienced, hands on Maintenance Manager to come on board the property and drive forward the standards in the maintenance department and the upkeep of the hotel.

The Maintenance Manger will be responsible for maintaining the hotel and plant fabric to the highest possible standards within budget limits and ensuring the hotel is in a fully operational mode, with full statutory & legal compliance.

Duties include:

· To maintain the hotel and plant fabric to the highest possible standards within budget limits. Maintain the hotel in a fully operational mode with full statutory & legal compliance.

· To work from PMS maintenance print outs to ensure all bedrooms and meeting rooms available to let daily. To liase closely with Housekeeper and Front Office Manager to ensure up to date communication and understanding.

· To be contactable and attend call-outs in an event of an emergency.

· To implement and operate Planned Preventative Maintenance Scheme for the hotel.

*The ideal candidate for the Maintenance Manager position should:*

· Have great attention to detail

· Have previous experience working in hotels preferable

· Be hands on

· Have experience of managing projects

· Experience of working with and managing contractors

· Have sound knowledge of health and safety requirements

What can we offer you?

· Competitive salary

· Discount schemes across the Corus Hotels group

· 50% Discount on Food and Beverage in all outlets

· Free meals whilst on duty

· Training and development opportunities

· Company pension scheme

· Paid holidays

· Uniform

· Cycle to Work Scheme

· Birthday Off

Please note:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of the eligibility will be required from candidates as part of the recruitment process.

The Corus Hotels Group is an equal opportunities employer.

Job Types: Full-time, Permanent

Salary: £26,790.81-£28,000.00 per year

Benefits:

• Bereavement leave
• Discounted or free food
• Employee discount
• Flexitime
• Free parking
• On-site parking
• Referral programme
• Store discount
• Work from home

Schedule:

• Flexitime
• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• Slough, SL1 8DP: reliably commute or plan to relocate before starting work (required)

Experience:

• Maintenance: 1 year (preferred)

Work Location: In ID: MM12023

Maintenance Manager

£45,000 per annum

Mobilising a brand new Leasehold Residential development in the Chelsea area

400 units initially, increasing to 1800 over several phases with progression opportunities

Mon-Fri (site-based)

Key responsibilities:

• Lead the onsite maintenance team
• Oversee PPMs - completing and recording on the company’s systems
• Oversee risk assessments such as FRA, GRA and LRA
• Oversee the in-house maintenance actions including painting, decorating and other tasks
• A key team member in managing major contracts such as M&E and Lift's, including team

members that area based on site as part of these contracts

• Take ownership for in apartment maintenance routines ensuring they are completed efficiently

and with the customer experience in mind

• Oversee the waste management
• Assist with responses to serious / major incidents both in and out of hours

Maintenance Management: To oversee and support the ongoing maintenance management routines
of the development, aiming to ensure maintenance and risk management tasks are completed in an
efficient and timely manner. This will include but is not limited to:

• Liaising with key stakeholders such as the client, outgoing agents, the new business team,

client relationship team and employees generally.

• Undertake maintenance tasks not limited to but including – bin movements, refuse chute / area

maintenance, light bulb replacement, painting, decorating, plaster repairs, minor internal and
external maintenance repairs to hard surfaces and soft services.

• Ensuring maintenance tasks are meticulously completed and recorded in the relevant systems.
• Supervising third party contractors working on site, reviewing RAMs and issuing permits to

works as required.

• Arranging for others to complete tasks as and where appropriate.
• Reporting on maintenance tasks and defining actions to improve the same.

Risk Management:

Supporting the developments risk management routines, utilising company systems
and processes to ensure compliance. This will include but is not limited to: -

• Liaising with the client relationship / support team, contractors, and customers to facilitate risk

assessments and routine risk management tasks.

• Completing risk actions, equipment testing (in and outside of the apartments) and recording

the same. This is not limited to but would include fire alarm testing, tap / show flushing, smoke
ventilation testing, water testing, plant room inspections and sprinkler tests.

• Maintaining a detailed audit trial of all actions and certification within the system.

Health and Safety:

We are committed to ensuring the health and safety of our Employees, clients and anyone affected by
our business activities and to providing a safe environment for all those attending our premises.
Every employee plays a part in ensuring we achieve this, remaining mindful that we will take
care in everything we do:

• All employees should use our smart technology to record and manage their safety routines,

learn from trends and seek to improve together.

• All employees should be dedicated to keeping their sites, residents, visitors, team and

workplaces safe.

• All employees should be meticulous in their approach to safety, tracking, inspecting, monitoring,

auditing, reviewing, recording and learning.

• All employees should support each other to ensure we take care of our physical and mental

wellbeing.
In particular we are committed to maintaining safe and healthy working conditions through control of
the health and safety risks arising from our work activities taking steps to prevent accidents and cases
of work-related ill health. Employees should be conscious to their responsibilities in this regard and seek
clarity if they so require it.
Financial Management

In the context of your role support the wider team with the ongoing financial management of the
development. Remaining conscious of development budgets, asking for information as needed

Job Types: Full-time, Permanent

Salary: £45,000.00 per year

Benefits:

• Additional leave
• Company events
• Company pension
• Cycle to work scheme
• On-site parking
• Sick pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Location: One location

Role:Maintenance Manager

Reporting to:General Manager

Reading

Direct Reports:Maintenance Technicians

Overview

LIV is a leading build to rent and residential block management company, delivering services nationwide. We currently manage tens of thousands of apartments in the UK and are involved in numerous schemes at different stages of development. Our clients include major developers and global investment funds and we also represent thousands of leaseholders nationwide.

The diversity of our client base calls for an integrated team approach and our experts strive to deliver valueto our clients through clear, innovative thinking and timely solutions. We are also firm believers that you create your own success! As an entrepreneurial business we recognise and promote individuals who show potential to commit and grow with the business.

LIV is part of Cortland, who wish to develop 10,000 BTR units in the UK over the next 5-7 years commencing with our first 486-unit BTR residential development in Watford.

*ROLE Overview

The Maintenance Manager is responsible for maintaining the physical integrity of the community, leading the maintenance team, and partnering with the General Manager to maximise renewal and leasing opportunities. The Maintenance Manager will ensure that all duties are carried out with safety first and while adhering to maintenance policies and procedures.

Here are the roles you will play:

The Overseer

· Schedule, delegate, and perform minor and routine maintenance on all appropriate equipment on a regular basis

· Oversee and inspect the work performed by full-time Service Technicians; administer disciplinary actions and/or development plans as necessary

· Assist Service Technicians in identifying, diagnosing, repairing, and resolving issues related electrical, plumbing, heating systems, appliances, stairs, railings, carpet, tiles, flooring, etc

The Educator

· Hire, train, manage, and lead all maintenance staff to achieve the operational and financial goals of your assigned community; oversee the pre-employment interview process, new associate onboarding, formal and informal performance management processes, and development and succession planning

· Conduct all business in accordance with company policies and procedures

· Implement and manage the system for handling resident service requests, completing all requests within the agreed SLAs; schedule the on-call rotation for the staff and assist with on-call service as necessary

· Keep all safety material current and readily accessible; stay aware of the condition of physical property throughout the community and immediately correct unsafe conditions

The Team Player

· Maintain accurate records of preventive maintenance, service requests, and make ready status of all vacant apartments; maintain expenditures in line with the budget unless prior approval from the Community Manager has been obtained

· Maintain adequate inventory of spare parts and maintenance materials to handle most common repairs and situations

· Assist in keeping the grounds neat and free of litter, using rakes, sweeps, and shovels as circumstances warrant

· Ensure the cleaning and grounds maintenance team are trained and equipped to keep the development tidy and safe. Monitor and maintain your team’s qualification requirements

THE Impact YOU CAN MAKE

· Residents feel completely confident that all community maintenance issues will be repaired quickly and effectively.

· Service requests are at an all-time low, thanks to all your preventive maintenance and quick repairs.

· Renewals have skyrocketed because life at your community is so worry-free! Residents feel like they can trust and rely upon your team to quickly remedy their service requests.

YOUR Building Blocks OF Success

· Solid experience in carpentry, plumbing, and/or electrical repair; experience in property or hospitality industry preferred

· Ability to plan and multitask in a fast-paced environment while acting as a mentor and leader for other Service Technicians

· Current, valid driver’s license

· Ability to interact with customers professionally and enthusiastically

· Capacity to read, interpret and apply written instructions for repair and maintenance of equipment

· Relevant C&G electrical / plumbing qualifications or similar advantageous

· Experience working with a communal heating system and heat interface units (HIU) is desirable

Job Type: Full-time

Salary: £28,000.00-£32,000.00 per year

Schedule:

• 8 hour shift

Work One location

The Bailey’s Hotel London is seeking an Assistant Maintenance to assist in the smooth running of the department.

Working as part of the Maintenance team, you will be responsible for managing the engineers within the team and for ensuring that all maintenance issues encountered by guests are dealt with in a professional and timely manner and looking the property’s maintenance.

As an AssistantMaintenance Manager, your key responsibilities will include:

• To carry out any maintenance requests outstanding and new requests generated during your shift.
• To be receptive and polite when dealing with guest’s complaints. To report back to the Duty Manager
• To make regular inspections of the property and identify problem areas for improvement and to carry out quality control checks on all jobs, maintain maintenance logs and records.
• To run projects as directed by higher management
• To ensure the department training plan is implemented and train staff on all aspects of their on-job training and ensure that staff are developed
• To control and assist in the planned and preventative maintenance programme.
• To compile reports, create orders and implement repairs and maintain files and records that are necessary to manage the team and department.
• To monitor plant and air conditioning and to check and adjust the temperature settings in all public areas via BMS.
• To ensure all electrical equipment is in safe working order and in line with current regulations.
• To control and assist if requested in the disconnection of kitchen equipment for cleaning purposes.
• Update and contact external companies that are overdue for service visits under contract.

The Experience & Qualifications required as Assistant Maintenance are: *

• We are seeking candidates with previous experience in 4/5 hotels in a similar role.
• You will have exceptional communication skills and demonstrable the ability to be multitasking and hand on several projects.
• Having a City & Guilds Level 2 or 3 or NVQ equivalent in Mechanical or Electrical services is an advantage.

The successful candidate will have:

• Excellent communication skills
• Excellent organization skills
• High attention to details
• Positive Attitude
• Team Player

If you feel that you have what it takes to be an Assistant Maintenance Manager, *at The Bailey’s Hotels London then apply by forwarding your up to date CV together with a covering letter to the link below.

For you

We offer a benefits package including:

· Length of Service related holiday scheme

· Meals Provided on Duty

· Recommend a Friend Scheme

· Employee Discounted Accommodation

· Employee Discount on Food & Beverage and Hotel Restaurants

· Friends and Family, (discounted) Accommodation Rate

· Season Ticket Loan Scheme

· Long Service Awards

· Employee of the Month / Year

· Subsidised Car Parking (if available)

.... As well as real opportunities to develop and gain promotion within the industry.

We are an equal opportunities employer.

About the Hotel

The Bailey’s Hotel London is located in the heart of London’s fashionable South Kensington and on the doorstep of Gloucester Road underground station. The iconic Victorian townhouse offers guests a unique combination of traditional British charm and contemporary style, as well as a fascinating history and legendary hospitality.

All of the guest rooms are elegantly designed and beautifully furnished, each decorated in one of four unique themes: City Gent, Henley Regatta & The Thames, Kensington & The Great Exhibition, and Kew Gardens. With a distinctive look and feel, the Junior and Signature suites are full of character and are traditionally British in décor and style, and offer a number of unique features.

About the Group

Millennium Hotels and Resorts owns and operates a portfolio of over 120 hotels worldwide. In Europe, our 24 hotels provide the perfect gateway to explore landmark locations, with many iconic attractions and business hubs close by.

Properties under the group are placed into three collections; Leng’s Collection, Millennium Collection and Copthorne Collection. Each collection has its own distinct personality, character and clearly defined hotel brands within it; tailored to suit different types of guests.

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the United Kingdom. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

To improve compliance with identity document validation, successful applicants will provide their right to work in UK which will be verified using Trust ID Scanners and Software.

Strictly No agencies - preferred suppliers will be contacted if required

[website]

Job Type: Full-time

Salary: £24,000.00-£25,000.00 per year

Schedule:

• 8 hour shift

Ability to commute/relocate:

• London, SW7 4QH: reliably commute or plan to relocate before starting work (required)

Experience:

• Maintenance: 1 year (preferred)

Reference ID: Assistant Maintenance

ABOUT Living ROOMS

Living Rooms is a hotel alternative, providing luxury suites and serviced residences in three prestigious London locations – Mayfair, Marylebone and Little Venice. We offer a unique experience that is both luxurious and bespoke; a home from home, with a dedicated concierge service to rival any 5-star hotel.

ROLE

The Maintenance Manager will assist with the companies growth within the world of luxury accommodation. Maintenance Manager is responsible for daily maintenance of five properties totaling over 50 luxury Suites and Apartments and other properties that will come under the Living Rooms umbrella.

Working closely with the House Managers, Operations, Maintenance Team and Housekeeping departments of each of the properties, your role will be integral in ensuring the quality of the Suites and Apartments are kept to the standards set. Time management and speed of quality workmanship is paramount to keeping our properties at the forefront of the luxury industry.

The Maintenance Manager will be responsible for delivering the highest standards of property care and presentation in line with the quality and concept of the brand.

General pro-active and re-active maintenance of all areas of each property. A hands-on approach paired with attention to detail and an eye for quality is essential.

Responsibilities

• Daily, Monthly and Weekly property checks ensuring plant, health & safety, appliances, and fixtures are all in good working order
• Planned preventive Maintenance
• Reactive maintenance to ensure that all maintenance issues are addressed in a prompt manner
• To be the lead in Fire, Health & Safety, ensuring the company is in line with all legal requirements and ensuring all paperwork is up to date and recorded correctly
• To keep comprehensive maintenance records on all products and associated works
• To drive the H&S ethos within the company and liaise with all relevant HOD’s and team members accordingly
• To take a proactive role in training and supporting the management team to ensure employee legal procedural compliance
• To manage the Maintenance Team and their workload to ensure total guest satisfaction and to limited revenue loss.
• Inspect facilities periodically to determine problems and necessary maintenance
• Prepare weekly maintenance schedules and allocate work
• Hire and supervise tradesmen during installations, repairs, or maintenance (electricians, plumbers etc.)
• Inspect and maintain building systems (heating, ventilation etc.)
• Contribute to the development of maintenance budget and ensure compliance
• Monitor inventory of materials and equipment
• To Manage, supervise, lead, and develop maintenance team members
• Participate in coordination of projects (e.g. new properties, renovations)
• Proactively plan for capital replacements, act out as project manager to direct & control approved Capex
• Ensure effective financial management for maintenance department
• Manage O&M and job sheet documentation
• Be aware of all personnel policies as detailed in the staff handbook
• Ensure good communication amongst the maintenance team
• Maybe required for emergency call outs i.e. nights and weekends
• To ensure that all guest impacting maintenance issues are dealt with effectively and in a timely proactive manner
• In addition to the duties and responsibilities listed, the job holder may be required to perform other duties assigned by the General Manager from time to time.
• Location: You will be required to work across all sites of Living Rooms apartments, including any new properties.

Skills & Experience

• Be proficient in multi-trade disciplines with HVAC, electrical, carpentry, decorating and plumbing knowledge and skills
• Proven experience as maintenance supervisor or similar role
• Good time management and quick problem solving
• Attention to detail
• Have good knowledge of English
• Be conversant with purchasing, ensuring streamline ordering and costs are kept in line with budgets
• Ability to prioritise workload and ensure effective solutions are delivered
• Excellent planning and leadership abilities
• Understanding of budgeting and performance management
• Experience in managing safety
• Operationally hands on

Benefits

• Training & development
• Opportunity to progress within the company
• Work life balance
• Straight shifts
• 28 days paid holidays per annum
• Lucrative and valuable staff incentives for both individual and collective team efforts
• Working within a 5
• boutique apartments, as part of the Laslett family
• Working within a small team in an award-winning brand
• Mental Health and Well-Being provider
• Staff discount schemes

Job Types: Full-time, Permanent

Benefits:

• Additional leave
• Company events
• Company pension
• Discounted or free food
• Employee discount
• Health & wellbeing programme
• Referral programme
• Sick pay
• Store discount

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (required)

Work authorisation:

• United Kingdom Location: In person