What does a Desktop Support Specialist do?
Desktop Support Specialists can work as part of a company’s in-house IT team, assisting staff with hardware and software issues. Others may work for an IT services company, providing IT support for a company’s clients. The job may involve manning an IT support helpdesk, providing remote assistance or visiting a client who has logged a support call. Apart from providing hardware and software support, these professionals handle basic connectivity issues such as connecting a computer to a network. However, they do not support networks, as that’s the job of Network Technicians.
Desktop Support Specialist skills and qualifications
Apart from working with IT equipment and systems, Desktop Support Specialists work directly with a company’s staff or clients, as Desktop Support Specialists they need excellent interpersonal and customer service skills. They should be able to conduct themselves in a polite and friendly manner and have the ability to put the needs of clients first. A successful Desktop Support Specialist will have various prerequisite skills and qualifications, that typically include:
- The ability to multitask, as the job often involves working on more than one IT issue concurrently
- Excellent analytical and problem-solving skills to correctly diagnose and fix problems
- Creative thinking to come up with innovative solutions to complex problems
- Excellent team-working skills, as they mostly work with other IT professionals in a team
- An inquisitive mind and a real interest in IT to remain up to date regarding new technologies
- Physical strength and dexterity to carry IT equipment and work in awkward or tight spaces
Desktop Support Specialist experience requirements
The level of experience Desktop Support Specialists require varies depending on the position. For entry-level support positions, employers may only require candidates to show technical knowledge of relevant hardware and software. Other positions may only be open to applicants with previous experience in an IT support role. Depending on the position, applicants may need to show specific skills, such as previous experience in working in a virtual environment or with Android devices.
Desktop Support Specialist education and training requirements
Candidates should have at least a few GCSEs, grades A to C, including maths and English. Candidates can grow their skills in the IT field by completing a college course, such as a Level 2 Certificate in ICT Systems Support or a Level 3 Diploma in ICT Professional Competence. Professional bodies, such as The Chartered Institute for IT, also offer a range of IT qualifications, such as a Level 4 Certificate or Diploma in IT. Another way to gain access to the profession is through an intermediate or advanced apprenticeship in IT support.
Desktop Support Specialist salary expectations
According to Indeed Salaries, the average salary for a Desktop Support Specialist in the UK is £26,928 per year. Salaries vary, however depending on factors like location, level of experience and employer.
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