Curant Care are looking for an outgoing and empathic individual with excellent communication skills who enjoys empowering and supporting others.

Being a Care Coordinator is about more than just rota management. You will be responsible for supporting the Manager with Business Growth and ensuring we are always delivering the highest possible standard of care.

We pride ourselves on delivering care that truly meets the needs of the individual we support, and your role will be fundamental to ensuring this happens every day by matching Customers and Carers not only based on availability, but also personality.

Responsibilities of the role: (But not limited too)

· Rostering staff to provide a safe & efficient delivery of service to our clients.

· To take joint responsibility for the provision of care in your allocated locality.

· Monitor community care workers & carry out supervisions & appraisals.

· Liaise with other professionals involved in the service users care.

· To support and / or be included in the On-Call service during out of hours.

Skills and abilities:

· Able to work as part of a team as well as under own initiative

· Skilled logistics

· Highly organised and able to prioritise.

· Good oral and written communication skills

· Knowledge of domiciliary care provision.

Preferable:

·Have or be willing to work towards a QCF (NVQ) level 3 in Care/ Management or equivalent.

· Domiciliary Care experience.

Required:

• IT skills
• Excellent customer service skills

Personal Qualities:

· Pleasant, helpful, good concise telephone manner with customer focus

· Flexibility to cope with changing demands and priorities

· Calm under pressure

· Own transport essential

· A strong focus on teamwork

Job Type: Full-time

Salary: £22,000.00 per to Friday

Customer Care Coordinator - Birmingham - £29,000 - Permanent

A opportunity has arisen for a Customer Service Coordinator to join my client, a House Builder, based in the West Birmingham area. This role involves providing an excellent level of Customer Service meeting needs of homeowners after sales.

This is an office based role, Monday to Friday working in a close knit and passionate team.

The Role:

- Reporting to the Head of Customer Care, you will deliver an excellent level of customer care service meeting the needs of homeowner after the sale.

- Understanding and discussing defects that arise within the properties to ensure the relevant trades are appointed.

- Provide support and advice to sub-contractors and customer care operatives, scheduling works as required as closing works out keeping the customer updated along the way.

- Speak with Site or Constructions teams as necessary to ensure customers’ queries are answered accurately, efficiently and consistently.

Key Skills:

- Previous Customer Service experience, speaking to customers via both email and telephone is essential

- Excellent communication skills

- Excellent attention to detail

For more information please apply below or contact Chris Ellis at Wheatstone Solutions.

Job Types: Full-time, Permanent

Pay: £27,000.00-£29,000.00 per year

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Yearly bonus

Experience:

• new homes/construction customer service: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In ID: WS2053

Summary of role

To ensure all client visits are allocated, to recruit suitable Care and Support Workers and to maintain appropriate office procedures.

Principal responsibilities

· Answering all incoming telephone enquiries.

· Implementation of thorough recruitment and vetting procedures of all Care & Support Workers.

· Processing new client referrals.

· Preparing appropriate documentation for Field Care Supervisors.

· Permanent allocation of Care & Support Workers to all client visits and ensuring all visits always covered.

· Administration of all Individual Care & Support Agreements.

· Maintaining client and Care & Support Worker office files and ensuring that they are always up to date.

· Maintaining computer system up to date at all times.

· Ensuring all clients and Care & Support Worker documentation and electronic records are kept up to date at all times.

· Ensuring all other records are kept up to date.

· To work closely with the Field Care Supervisor.

· To ensure compliance with all office systems and procedures.

· Assistance with wages and invoice processing.

· Production of reports and management information as required.

. Help the FCS and Care Manager with the oncall (1 weekend in a month and 1 o 2 days in week depending on how many management staff we have)

40 Hours per week with the option to do overtime.

£22,000k

£1000k per year oncall bonus

Job Type: Full-time

Salary: From £22,000.00 per year

Benefits:

• Company pension

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime

COVID-19 considerations:
Full PPE provided

Application question(s):

• Have you worked in the care industry before?
• Can you work between 09.00am-17.00pm?

Experience:

• care coordinating or administrator: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Kingdom (required)

Apollo Home Healthcare is a national provider of high-quality complex care at home services for adults and children, allowing individuals to stay within their own home to receive person-centred care and support.

Care Coordinator

Peterborough

£23 - £27k Basic + Oncall £3,100 per annum approx. (based on completing oncall every 5 weeks)

The service we operate is specialist and Nurse Led, we provide highly trained care teams to work closely with clients in the community. We rely on Healthcare Assistants, Support Workers and Registered Nurses to support our service users within their own homes. Behind the scenes in the East operation, we have a team of staff who work to co-ordinate and manage all aspects of our service.

All applicants will be required to hold a full UK driving License

What we look for:

• Good customer services skills
• Strong organisational and admin skills
• Someone aligned to our values
• Previous care or care coordinator experience
• Someone with good people skills

The operational roles we recruit for are fast paced, varied, and challenging.

As an organisation we value our people, and we work together to achieve great outcomes for the clients we look after, and we look for people who are like-minded and want to make a difference to people’s lives.

*Main responsibilities as a Care Coordinator: *

• Building relationships with commissioners, professionals, clients and family members
• Rota Management for your packages of care
• Responding efficiently to day to day changes in your care packages
• Providing excellent customer service

Benefits:

• Working for growing healthcare company in a niche sector
• 25 days’ holiday plus bank holidays
• Excellent opportunity to progress and develop
• Team quarterly bonus with the potential to earn 1k-2k per annum based on meeting set targets.
• A day off for your birthday*

Your working hours will be between 09:00 -17:00 Monday - Friday.

Job Types: Full-time, Permanent

Salary: £26,100.00-£30,100.00 per year

Additional pay:

• Performance bonus

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to commute/relocate:

• Peterborough, Cambridgeshire: reliably commute or plan to relocate before starting work care: 1 year (preferred)

About Us

Established in 1986, Dale Care is one of the leading home care providers in the North East, helping our service users to stay as independent as possible within the comfort of their own home.

An exciting and challenging opportunity has arisen for a Care Coordinator for our new operation in Hull. We are looking for someone to help deliver growth of our domiciliary care operations.

About the Role

The successful candidate will be responsible for organising and coordinating a team of domiciliary carers within a given geographical area ensuring that our customer care and support is covered appropriately and safely and to the highest possible standard.

Duties will include

• Compiling rotas for care workers
• Assigning care workers to customers, whilst working within our standards
• Understanding, organising and recording the availability of all new care workers
• Working closely and communicating with other members of the team, professional bodies and family members to ensure the highest quality of care
• Managing customer visits and arranging reviews and quality checks
• Accepting, allocating and processing referrals for new care packages
• Accepting and processing changes and amendments to existing care packages
• Managing customer visits and arranging reviews and quality checks
• Monitoring quality through ECM records and weekly KPI reports

About you

As a Care Coordinator you will have an excellent telephone manner with good communication, interpersonal and influencing skills. We are looking for a customer focused candidate that has the ability to multi task, prioritise, organise and work well under tight deadlines and pressure.

The suitable candidate will ideally have call centre or care sector experience. With experience of working in a fast paced, high volume call environment, you will be able to deal with queries and enquiries quickly and efficiently. You must be able to remain calm under pressure and be able to prioritise tasks and communicate effectively with other members of staff, ensuring that information is recorded for future reference and passed to the relevant person in a timely fashion.

Essential qualities:

• Strong I.T. skills
• Excellent communication and customer service skills
• Experience of managing a busy work load
• Ability to work autonomously and be able to analyse a situation and take decisive action in a timely manner
• Ability to prioritise tasks
• Ability to remain calm under pressure

Desirable:

• Care sector experience
• Call centre experience

Job Types: Full-time, Permanent

Salary: £23,000.00 per year

Benefits:

• Company pension
• On-site parking
• Referral programme
• Store discounts

Schedule:

• Day shift

Licence/Certification:

• NVQ Level 2 Health & Social Care Licence (required)

One The Gallery is a private dental practice in St Clements, Oxford. We are a three surgery practice that offers both routine and specialist dental care.

Due to expansion, we are looking for an enthusiastic individual who is forward thinking and can drive the growth and development of the practice. The role would be ensure One The Gallery provides the ultimate experience in bespoke curated care. This would be mean you would be responsible for all ‘touchpoints' (both digital and physical) for patients and referring dentists. You will be required to take ownership of the branding, marketing and social media activity and increase awareness of the dental services provided. The role also requires some reception and administrative duties.

Main Duties:

• Behind the scenes management of the practice.
• Preparing patient documentation
• Keeping the social media up to date with 4-5 posts per week, active stories, and a reel once a week. (Facebook and Instagram)
• Google Reviews
• Arranging, capturing and editing of patient testimonials to be uploaded to the website and social media. 1-2 per month.
• Arranging branded office stationary to be ordered, such as pens, headed paper, leaflets, business cards, folders if we are low on stock or they need editing.
• Blog posts – creating engaging blog posts for our website and sharing them appropriately on social media
• Liaising with referring dental practices, including written communication
• Working together with front of house to keep the trackers up to date
• Responsibility for the ‘brand’ of the practice and the image we present to our patients.
• Preparing newsletters and promotions
• Generating and adding testimonials, both written & video / newsletters / blogs / promotions to the website.
• To understand and review the analytics on social media platforms (Google / Facebook/Instagram) and take action / or change direction to monitor the ROI
• SEO Management
• Sponsored advertising on social media platforms
• Keeping the website up-to-date
• Practice growth and lead generation
• Arranging study club events

Requirements:

• You must possess excellent communication and literacy skills and be able to work as part of a team
• Customer services skills as you will be handling patient enquiries over the phone, in person and in writing
• Be efficient and well organised
• Calm approach to work
• Adaptability to change
• Friendly and flexible
• Pro-active and motivated
• Well presented, reliable, and supportive

Other information:

• Full Time
• Staff Parking on site
• Salary Negotiable depending on experience
• Starting ASAP
• Hours: 08:00- 17:00
• We encourage career development, with all appropriate staff members continuing their development with courses and additional in house training.

Job Types: Full-time, Permanent

Salary: £24,064.72-£32,842.99 per year

Benefits:

• On-site parking

Schedule:

• Monday to Friday

Ability to OX4 1LF: reliably commute or plan to relocate before starting work (required)

Unity Care Solutions are an award-winning care company, supporting children and adults in the community with complex care needs.

We are looking for a Care Coordinator to join our office team based in Maidstone.

This job is due to start in November.

The Job role includes supervising the day-to-day work of the Care Support Workers/Nurses and scheduling rotas.

• To ensure the smooth day-to-day operation of Unity Care Solutions office facilities, completing administrative tasks in line with the Company’s policies and procedures and other relevant regulations and guidelines.
• To calculate staff gross payroll reports and follow the company timescale to meet payroll requirements on a weekly basis.
• To liaise with carers, service users, social services and other professionals to deal with any queries or complaints.
• Supporting the nurse case managers with the initial care plan assessments and Care Plan Reviews
• Participating in the on call rota out of hours

Essential:

• Experience in a similar role or supervisory role
• Good literacy and numeracy skills
• Computer literate
• Understanding of legislation concerned with care provision
• Full driving licence

· NVQ Level 2 in Health and Social Care (NVQ 3 desirable)

Skills AND Attributes

• Dedication and commitment
• Effective team player
• Good communication skills written and verbal
• Good planning and organisational skills – time management
• Sound understanding of the principles of good care
• Ability to cope under pressure
• Calm and patient
• Ability to empathise and be understanding
• Flexible and reliable
• People management skills

The applicant should have good organisational skills, good verbal & written skills in addition to IT skills and be able to work well in a busy, high-pressured environment. We offer a competitive salary package to the right candidate, a quarterly bonus scheme and company pension.

Salary: £22,000-£24,000 Per annum with the opportunity to earn a quarterly KPI bonus.

Hours: 9:00am-5:00pm Monday-Friday

If this is the type of work that interests you and you have the skills we are looking for than take a look at the many reasons why a job with Unity Care Solutions could be for you:

• Ongoing training opportunities.
• Access to a wellness programme.
• Blue light card discounts.
• Paid holiday
• Pension scheme
• Flexible working schedule
• Full PPE provided with a personalised fitting (Where applicable)
• Face to face and Zoom interview options.

Contact us today to start your journey to a rewarding career in care.

UCS regrets that at the moment we do not hold a UK Sponsor Licence so we are unable to consider applicants from overseas wishing to be sponsored who do not otherwise have the right to work in the UK.

Indkent

Job Type: Full-time

Salary: £22,000.00-£24,000.00 per year

Benefits:

• Company pension
• Health & wellbeing programme
• Referral programme
• Store discount

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme
• Quarterly bonus

Application question(s):

• Do you have an NVQ level 2 or above in health and social care?

Experience:

• Administrative: 1 year (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work authorisation:

• United Kingdom Location: In person

Full time Contract 40hrs

£25-28k Plus paid overtime and on call

Based in Chorley, Lancashire.

Are you an existing Care Coordinator who is enthusiastic and positive, and looking for a rewarding challenge?

Do you love to build on your existing knowledge and skillset, are you detail focussed, process driven and passionate about delivering outstanding care?

Are you looking to work for a company that supports you and really takes care of its carers?

Our Company:

Our local, Chorley-based business is family run, but is also part of global care giant with community-based values. Visiting Angels are a leading care provider in the US, launched in the UK in 2017, now have 800 offices worldwide and are the fastest growing Care Franchise in the UK.

After less than a year of trading, we were over the moon to have achieved a Good across the board after our first CQC inspection earlier this year. Due to the teams hard work and vision, Visiting Angels Central Lancashire has just won the International Visiting Angels 'Rising Angel' award! The Managing Director is also currently a Finalist in the EVA Awards as Employer.

We know that our caregivers are brilliant, loving, professional people doing amazing work that makes a real difference. Our Caregivers are at the heart of everything we do, and we encourage and support them in delivering care the way it should be.

We are fully behind you if you have a drive for career progression, and, as a young company, have many opportunities! We are offering the exciting opportunity for you to join our team where you will help to grow and strengthen our work family.

Who are we looking for?

As the Care Coordinator, you will be responsible for the overall management and scheduling of client rotas, and will participate in the on-call rota. With outstanding planning and organisational skills, you will ensure care resources are used efficiently, using excellent communication skills throughout all call planning and delivery. You will have a positive attitude and lots of energy, using innovation in your problem-solving.

We are looking for someone who is willing to lead by example and go the extra mile for their team, creating a work atmosphere that promotes a high quality of work life. We need someone to join us in creating and maintaining a culture of performance and excellence, and to ensure safe and effective care is provided to all clients. You will be flexible to the needs of the service, have the ability to multi-task and work well under pressure.

You will help to build a work family where everyone is valued as an individual, using creative ways to inspire high standards. With your innate kindness, you will create a point of much-needed support for carers and clients’ families, and provide life-changing services for clients. You will make a difference in people’s lives, one by one.

Your main responsibilities will include:

• The overall scheduling and management of client rotas
• Regular communication with carers and clients
• Deliver high quality care and support to clients
• Participate in the on-call rota
• Assist in the completion of audits and subsequent action plans to improve business processes
• Support the Registered Manager
• Seize opportunities to assist in other areas of the business that match your skillset, such as completing assessments or representing the company at external events

Please note, although our office hours are 8:30-4:30, there will be an expectation to work flexible hours.

Qualifications and Experience:

· A relevant qualification, for example an NVQ at level 2, such as Health & Social care (adults).

· At least 1 year experience as a Care Coordinator.

· Experience with Access People Planner and Access Care Planning or Birdie would be desirable.

· Extensive experience in domiciliary care.

Job Types: Full-time, Permanent

Salary: £25,000.00-£28,000.00 per year

Schedule:

• 8 hour shift
• Overtime

Ability to commute/relocate:

• Lancashire: reliably commute or plan to relocate before starting work (required)

Experience:

• providing care: 3 years (required)
• Coordinator: 1 year (required)

Licence/Certification:

• Drivers License and access to own vehicle (required)

Work Location: In ID: Visiting Angels Care Coordinator

Job Description – Care Coordinator

Post Designation: Care Coordinator

Reports to:Branch Manager

Job Purpose

Due to expansion, Home Care Perfection are looking to employ a senior Care Coordinator.

The role of Care Coordinator within Home Care Perfection is vital to the smooth running and effective distribution and delivery of care to our community and service users. The roles main purpose is to manage the effective operation, organisation and planning of care workers and any other resources required. Due to the nature of our business, effective and accurate record keeping is imperative and all records of daily care and support is to be kept in line with company policies and CQC requirements.

Duties and responsibilities

· To create, amend or maintain schedules for all care workers in order to effectively schedule all necessary care & support work for service users utilising all available and appropriate staff in accordance with business needs, contractual requirements and service user requirements.

· To communicate with service users, their families, Homecare Support Workers and any other members of staff in a professional courteous manner at all times.

· To proactively manage any shortfall the care provisions for your geographical area and service users needs effectively at short notice in response to staff sickness, short term absence & planned holidays. Highlighting all concerns resource risks to the appropriate Branch Manager as soon as possible in order to avoid any safeguarding issues.

• Contact Homecare Support Workers in a timely fashion in order to communicate any schedule changes and to courteously request them to work additional hours, change shift, travel further to meet business, client user needs and demands.

· To receive and facilitate any new or amended referrals for care and support when received in branch as and when required. Care Coordinators are required to ensure that sufficient information is collected to allow the appropriate Branch Manager to make an informed assessment and be able to effectively pursue the referral.

· To proactively monitor, record & act upon On Call reports logging all relevant information on to our electronic rota system and play a part in the oncall rota to meet the business needs.

· To monitor trends and lack of available work for Homecare Support Workers, and to alert the appropriate Branch Manager as soon as possible to ensure staff retention.

· To ensure that allocation of work to Homecare Support Workers is fair and consistent across all workers and is not allocated in breach of any policies and procedures including our equal opportunities policy.

· To ensure that all information held on the rota system is accurate, up to date and in line with GDPR and the Data Protection Act.

· To ensure that all data held and entered within the rota system and any company computer system is of a high quality and meets CQC requirements

· To ensure all up to date forms/paperwork is printed and available for the Branch as and when required and that all paperwork no longer in use, is disposed of correctly.

· To ensure files are maintained in a uniformed manner and relevant documentation is recorded on the rota system

· To deal with telephone calls and e-mails appropriately and record on the system in line with GDPR and the Data Protection Act in line all company policies and CQC requirements.

· To liaise with Homecare Support Workers at Branch Meetings under the instruction of the Branch Manager

· To ensure training is inputted on the rota system following instruction from Branch Manager

· To identify (with line manager) own training needs and take advantage of training opportunities aimed to extend individual skills appropriate to the job.

· To help establish and sustain good professional working relationships with clients, their families, relevant professional staff and Homecare Support Workers.

• Perform general office duties including but not limited to photocopying, files, shreds, sort/distributes mail, provide reception and telephone services
• Understands and adheres to all Home Care Perfection company policies and works within any governing authority guidelines and requirements in order to provide first class service to all stakeholders of the company.

· To undertake any other duties as required that are deemed commensurate with the post.

Job Types: Full-time, Permanent

Pay: £23,000.00-£25,000.00 per year

Benefits:

• Company pension
• On-site parking

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Experience:

• Care Coordination: 1 year Location: In person

Job description
Right at Home UK – Care Co-Ordinator
Cardiff Office
Salary: £22,000
Start Date: Immediate after notice period
Hours per week: 42.5 hours p/w with a 30 minute lunch or flexible to meet the needs of the Business
Hours – Week 1 – 7am – 3.30pm & Week 2 - 9.30am – 6pm (Monday – Friday)
On Call – 1 evening per week and 1 weekend in 4.
It takes a truly special person, with the right personality and a passion for making a real difference, to work for Right at Home.
Right at Home (Cardiff & Newport) provide premium quality Home Care to adults with Physical and Learning Disabilities and the Elderly. We have built up a first class reputation world-wide, and are recognised as one of the top industry leaders in the UK. We are actively recruiting an ambitious, driven, and caring Trainee Care Co-ordinator for our growing Office in (Cardiff & Newport), to manage and develop the business and ensure compliance at all times.
As a Care Co-ordinator, you will play an integral part in managing the daily communications of our site. You must be extremely personable as you will be liaising with the entire team to ensure all our valued Clients needs are met. This role is extremely fast paced and requires someone truly dedicated and able to remain positive and professional when working under pressure.
Job Description
Main Duties & Responsibilities
To be accountable to the Registered Manager for the smooth running of day to day Client/CareGiver communication
Ensure outstanding compliance across the business and to support the business in achieving a minimum of “Good” in CIW inspections but with a focus on achieving “Outstanding” results
To ensure the scheduling is carried out efficiently enabling the CareGivers to spend the allocated care time with each Client and to allow for travel time.
Ensure consistent application of companies policies, procedures and approved practice; and to promote the aims of the business.
To answer the telephone promptly and professionally, dealing with any enquiries or queries
Ensure the provision of high quality care services to vulnerable people living in their own home
To record all new CareGivers and Clients on the system as soon as they are received
Report weekly KPI’s to the Registered Manager and Owner
To identify and match the most suitable CareGivers for each package
To produce consistent, fortnightly rosters and provide CareGiver and Clients with rotas in a timely manner
Ensure all CareGivers submit their timesheets weekly which are accurately completed, and match these to what is on the system
To plan ahead to cover holidays, training and planned absence
To maintain accurate records on the system of all communications. Able to make changes to Clients and Care Giver files.
To participate in on call duties if required and deliver hands on care when necessary
To carry out any ad hoc duties given by the Senior Management Team to suit the needs of the business
Person Specification
Qualifications & Experience
Experience in a customer service setting, building up relationships – Essential
Use of a scheduling / HR / recording system – Desirable
Relevant qualification, such as Business Studies or Social Care – Desirable
Previous Domiciliary Care experience - Essential
To be a car owner, with business insurance for work activities during the working day/week
Abilities, Skills & Behaviours
Has the desire to make a real difference and greatly improve an already well-established business
Excellent customer service, communication and interpersonal skills
Good computer skills including proficient use of MS Office, the ability to produce reports and good computer systems knowledge
Self-motivated and flexible, with a willingness to participate in an on call system for out of office hours
Extremely well organized, excellent planning and prioritising ability with high attention to detail
Ability to establish and maintain effective professional working relationships
Strong administration skills and ability to manage multiple work loads
Understand and participate in care calls during times of high annual leave, sickness absence and any emergency situations that might arise e.g. adverse weather conditions, unexpected unauthorised absences, unforeseen circumstances.
Please submit your C.V with a covering letter if you are interested in this vacancy.
Right At Home (Cardiff & Newport),CF3 0LT,Cardiff, Cardiff CF3

Right At Home (Cardiff & Newport),CF3 0LT,Cardiff, Cardiff CF3

Job Type: Full-time

Salary: £21,000.00-£22,000.00 per year

Day range:

• Monday to Friday

Shift:

• Day shift

Work One location