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Travel Agent Job Description: Top Duties and Qualifications

Edited by Indeed Employer Content Team
Last updated 5 November 2025
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7 min read

A Travel Agent, or Travel Coordinator, provides tourism-related services and holiday packages to individual and corporate travellers. They arrange trips and dates and ensure clients travel conveniently.

Travel Agent duties and responsibilities

Travel Agents are main duties and responsibilities include:

  • Arranging leisure and corporate tours and holidays
  • Promoting tours and travel packages on behalf of resorts, travel groups and cruise lines
  • Updating database with correct personal details and billing information
  • Invoicing customers for due payments
  • Taking cash deposits and payments for holidays
  • Resolving scheduling conflicts and other issues as they come up
  • Selling holiday insurance plans to travellers
  • Coordinating the use of bonus miles and other rewards that the clients want to use
  • Replenishing travel brochures and promotional materials
  • Handling vendor and traveller phone calls

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Travel Agent Job Description Examples:

Example 1

Welcome to world Travel Lounge/Travel Coop - we're a team of true addicts in all things travel. Everything we do, day in - day out, is to make the dreams of our Customers come true.

Retail Stores

Spread across multiple stores across the coast of the North West, Merseyside and Lincolnshire- this is where the magic happens. We make our Customers dreams come true by providing them with best in class service, the best prices on their holidays and ultimately move heaven and earth to find the very best holidays for our Customers.

Yes we hear you shout! Well... we’re recruiting now!

We’re looking for:

A Part Time Travel Consultant OR Full Time Travel Consultant

Part time position 21/28 hours - must be flexible over 7 days - including Saturday/Sundays and Bank holidays where required to meet the needs of the business.

Previous retail travel experience in a high street or homeworking role is preferred.

Excellent salary with incentive and bonus programme.

We’re looking for somebody that’s been in travel sales before. Ideally with previous experience of working within a high street travel business or homeworking position.

We’re proud to do things a bit differently:

Every colleague gets an extra fully paid day off for their birthday.
Excellent holiday discounts

Inhouse training

Annual company conference - full day of training and a full evening of fun every year.

- and that’s just for starters.

We’re a fully inclusive employer.

Job Types: Part-time, Full-time
Part-time hours: 21 per week

Salary: From £9.50 per hour

Schedule:
  • Weekend availability

Ability to commute/relocate:
  • Lytham St. Annes: reliably commute or plan to relocate before starting work Location: One location

Example 2

Job description

Are you looking for a new adventure?

Welcome to world Travel Lounge/Travel Coop - we're a team of true addicts in all things travel. Everything we do, day in - day out, is to make the dreams of our Customers come true.

Retail Stores

Spread across multiple stores across the coast of the North West, Merseyside and Lincolnshire- this is where the magic happens. We make our Customers dreams come true by providing them with best in class service, the best prices on their holidays and ultimately move heaven and earth to find the very best holidays for our Customers.

Yes we hear you shout! Well... we’re recruiting now!

We’re looking for:

Travel Consultant - Full or Part time

Full time position 35 Hours - must be flexible over 7 days - including Saturday/Sundays and Bank holidays where required to meet the needs of the business.

or

Part time position 21/28 hours - must be flexible over 7 days - including Saturday/Sundays and Bank holidays where required to meet the needs of the business.

Previous retail travel experience in a high street or homeworking role is preferred.

Excellent salary with incentive and bonus programme.

We’re looking for somebody that’s been in travel sales before. Ideally with at least 1 year experience working within a high street travel business or homeworking position.

We’re proud to do things a bit differently:

Every colleague gets an extra fully paid day off for their birthday.
Excellent holiday discounts

Inhouse training

Annual company conference - full day of training and a full evening of fun every year.

Our colleague Christmas party this year is in Benidorm and all retail colleagues across the business are invited to join us.

- and that’s just for starters.

We’re a fully inclusive employer.

Application Deadline: 30/06/22

Expected Start Date: Flexible

Job Types: Full-time/Part time, Permanent

Job Types: Part-time, Permanent
Part-time hours: 21-28 per week

Salary: From £9.50 per hour

Additional pay:
  • Bonus scheme
  • Commission pay
Benefits:
  • Company events
  • Company pension
  • Employee discount
Schedule:
  • 8 hour shift

Experience:
  • Travel agency or travel agency homeworking: 1 year (required)

Application deadline: 15/07/2022
Reference ID: start date: 30/07/2022

Example 3

Job description

Are you looking for a new adventure?

Welcome to world Travel Lounge/Travel Coop - we're a team of true addicts in all things travel. Everything we do, day in - day out, is to make the dreams of our Customers come true.

Retail Stores

Spread across multiple stores across the coast of the North West, Merseyside and Lincolnshire- this is where the magic happens. We make our Customers dreams come true by providing them with best in class service, the best prices on their holidays and ultimately move heaven and earth to find the very best holidays for our Customers.

Yes we hear you shout! Well... we’re recruiting now!

We’re looking for:

Travel Consultant - Full or Part time

Full time position 35 Hours - must be flexible over 7 days - including Saturday/Sundays and Bank holidays where required to meet the needs of the business.

or

Part time position 21/28 hours - must be flexible over 7 days - including Saturday/Sundays and Bank holidays where required to meet the needs of the business.

Previous retail travel experience in a high street or homeworking role is preferred.

Excellent salary with incentive and bonus programme.

We’re looking for somebody that’s been in travel sales before. Ideally with at least 1 year experience working within a high street travel business or homeworking position.

We’re proud to do things a bit differently:

Every colleague gets an extra fully paid day off for their birthday.
Excellent holiday discounts

Inhouse training

Annual company conference - full day of training and a full evening of fun every year.

Our colleague Christmas party this year is in Benidorm and all retail colleagues across the business are invited to join us.

- and that’s just for starters.

We’re a fully inclusive employer.

Application Deadline: 30/06/22

Expected Start Date: Flexible

Job Types: Full-time/Part time, Permanent

Job Types: Full-time, Part-time, Permanent
Part-time hours: 21-35 per week

Salary: £9.50 per hour

Additional pay:
  • Bonus scheme
  • Commission pay
Benefits:
  • Company events
  • Company pension
  • Employee discount
Schedule:
  • 8 hour shift

Experience:
  • Travel agency travel agency homeworking: 1 year (required)

Application deadline: 30/06/2022
Reference ID: start date: 18/07/2022

Example 4

Job description

Are you looking for a new adventure?

Welcome to world Travel Lounge/Travel Coop - we're a team of true addicts in all things travel. Everything we do, day in - day out, is to make the dreams of our Customers come true.

Retail Stores

Spread across multiple stores across the coast of the North West, Merseyside and Lincolnshire- this is where the magic happens. We make our Customers dreams come true by providing them with best in class service, the best prices on their holidays and ultimately move heaven and earth to find the very best holidays for our Customers.

Yes we hear you shout! Well... we’re recruiting now!

We’re looking for:

Travel Consultant - Full or Part time

Full time position 35 Hours - must be flexible over 7 days - including Saturday/Sundays and Bank holidays where required to meet the needs of the business.

or

Part time position 21/28 hours - must be flexible over 7 days - including Saturday/Sundays and Bank holidays where required to meet the needs of the business.

Previous retail travel experience in a high street or homeworking role is preferred.

Excellent salary with incentive and bonus programme.

We’re looking for somebody that’s been in travel sales before. Ideally with at least 1 year experience working within a high street travel business or homeworking position.

We’re proud to do things a bit differently:

Every colleague gets an extra fully paid day off for their birthday.
Excellent holiday discounts

Inhouse training

Annual company conference - full day of training and a full evening of fun every year.

Our colleague Christmas party this year is in Benidorm and all retail colleagues across the business are invited to join us.

- and that’s just for starters.

We’re a fully inclusive employer.

Application Deadline: 30/06/22

Expected Start Date: Flexible

Job Types: Full-time/Part time, Permanent

Job Types: Full-time, Part-time, Permanent
Part-time hours: 21-35 per week

Salary: £9.50 per hour

Additional pay:
  • Bonus scheme
  • Commission pay
Benefits:
  • Company events
  • Company pension
  • Employee discount
Schedule:
  • 8 hour shift

Experience:
  • Travel agency or travel agency homeworking: 1 year (required)

Application deadline: 30/06/2022
Reference ID: start date: 18/07/2022

Example 5

Job description

Travel Sales Agent (French-speaking)

· Experience and ability to provide high standards of customer service

· Enthusiastic and ambitious to reach sales targets, contributing to Team and Office Bonuses.

· Bi-lingual (French and English) and able to deal with agents/customers in both languages

· Strong communication skills contributing to website and promotional translations from English to French

· Interested in being part of a team in the vibrant travel sector

Are you interested in the working in a team environment in the travel sector in the heart of Liverpool? Look no further!

This position of a multilingual (French & English) Travel Sales Agent needs someone that is well organised, self-motivated, with the ability to manage customer expectations in a pressurised environment. Suited to those who enjoy working in a team to reach sales targets. You must possess strong communication and customer service skills, and are enthusiastic about hitting sales targets, helping to contribute towards Team and Office Bonuses.

The position requires that you work 11.00 - 19.00 Monday to Friday (Due to Covid-19 at the moment, hours are 10.00 - 18.00) with one day off during the week and 09.00 - 16.00 on Saturday.

Essential Requirements

· Bi-lingual with fluent English and French

· Able to answer calls (in both English & French) from agents/customers in a courteous manner in line with company guidelines.

· Manage administration duties including emails.

· Participate fully in the acquisition of new business via outbound calls/emails/letters.

· Have an excellent knowledge of Microsoft Office.

· Have a good knowledge of our website content and be able to assist customers who may require assistance.

· Provide translation services for our English website content from English into French

· Ability to deal directly (written and by phone) in French with French booking agents for Group bookings

· Have excellent written skills.

· Display excellent Customer Service with the ability to prioritise and multitask, with excellent time management skills.

· Strong interpersonal skills including effective listening.

Desirable Requirements

· To understand and have a reasonable knowledge of Social Media platforms (Facebook, Twitter, Web Chat etc.)

Job Types: Full-time, Permanent

Salary: From £18,200.00 per year

Additional pay:
  • Commission pay
  • Performance bonus
  • Yearly bonus
Benefits:
  • Casual dress
  • Company pension
  • Employee discount
  • Free or subsidised travel
Schedule:
  • 8 hour shift

Language:
  • French ID: Tafsif

Example 6

Role – Travel Agent

Salary – £24,000 - £28,000 per annum Plus Bonus capped at £13,000 per annum

Benefits – 1 week free Cruise per year, reduced flights and hotel benefits

Location – Reading, Berkshire

Do you have a passion for providing an exceptional service? Do you go the extra mile for customers?! Then please see below!

What will you be doing as a Travel Agent?

· Successfully e and sell luxury cruise products. Every individual who you come into contact with should be impressed by your friendliness, knowledge and professionalism.

· Every potential client is to be made aware of our unbeatable price and service promises.

· Contacting everyone whom you e and who has not made a reservation to upsell and encourage them to make a reservation.

· Advise clients of the terms & conditions of their reservation and collect the correct payment at the time of reservation. Ensure that all elements (cruise, flight, hotel, transfers, etc) of the holiday are explained, reserved, and charged correctly to the client at the time of booking. Dietary and mobility needs are of the highest importance.

· Accurately amend client’s bookings as required by them and pass the details on to our Customer Services team.

· Assist with any questions our clients may have pre- or post-cruise by comprehensively learning the company's products and services offerings, features, and pricing.

· Travel on our cruises and visit the ships when in the UK and European ports to learn more about our products first-hand and proactively use your experience to improve your sales ability and your sales performance.

You should apply for the role of Travel Agent if you have…

· Sales or/and Customer Service or/and Retail Experience

· Driver and access to a vehicle

· Excellent communication skills both written and verbal

· Ability to work weekends – 1 in 3 weekends are required to be worked

· Office hours are 9am to 6pm Monday to Saturdays and 10am to 6pm on Sundays

· Cruise sales experience is a bonus

Easy transport routes from; Earley, Winnersh, Sindlesham, Shinfield, Arborfield, Burghfield, Swallowfield, Great Lea Common, Reading
Job Type – Permanent
Status – Full-Time
*Similar Role; *Retail Sales, Car Sales, Estate Agent, Letting Agent, Jewellery Sales, Hospitality, Travel Agent, Travel Consultant, Online Sales, Customer Service

Job Type: Full-time

Pay: £24,000.00-£28,000.00 per year

Benefits:
  • Company pension
  • Employee discount
  • Private medical insurance
Schedule:
  • Monday to Friday
  • Weekend availability

Work Location: In start date: 01/07/2024

Example 7

Our client based in Saudi Arabia is looking for a Senior Travel Consultant to join their team. Attached please find the job spec. They prefer Amadeus.

JOB Description: Senior Corporate Travel Consultant

Section 1: BASIC Function

Supervises plans and directs the activities of the Executive Management travel services function including responsibility for coordinating board meetings and functions. Undertake and execute supervisory activities common to a Section head, and has specific responsibility for Executive Management’s business and leisure travel arrangements.

Section 2: SCOPE OF WORK

Incumbent has overall supervisory responsibility for the Executive Management travel services function, responsible for the provision of regular and specialized travel services.

Section 3: Principal Contacts

  • Internal

President & CEO, Senior VP, VP.

  • External

Commercial airlines, hotel/car rental companies, TRS services providers.

Section 4: Principal Duties

  • Supervises and directs the activities of the Executive Management travel services function.
  • Arranges regular travel services (airline reservations and ticketing, hotel/car rental reservations, voucher issuance and meet and assist services) for Executive Management travelers and Board meeting attendees/organizers, maintaining confidentiality at all times.
  • Arranges specialized travel services (frequent flier program management, vacation planning, destination reviews, sourcing of specialized services including apartments, villas, limousines, restaurant reservations, entertainment reservations & allied services) for Executive Management travelers and Board meeting attendees/organizers, maintaining confidentiality at all times.
  • Prepares travel reports and updates of interest to Executive Management.
  • Monitors service standards and investigate and resolve claims and complaints from user organizations.
  • Ensures the maintenance of adequate records, files and reports as required by IATA, Saudi Aramco and internal/external auditors.
  • Assists the Director – Corporate Travel in administrative duties such as evaluating employee’s performance, the distribution of workload and employee productivity analysis and the preparation of performance appraisals.







Section 5: Minimum Requirements

Preferably a graduate with a qualification in Transportation, Business Administration or a related field.

8 years travel industry experience in North America or Europe, including 2 years’ experience in the Business Travel sector providing travel services at Corporate and Executive management level. Should have a proven track record of customer service skills, including the handling of business and leisure travel for Executive/VIP clients. Knowledge of MICE would be an added advantage.

Should hold IATA Advanced qualification. Knowledge of CRS systems is a must (preferably Amadeus).

Must be totally proficient in all aspects of international ticketing and must possess extensive knowledge of IATA regulations, airfare calculation procedures and issuance of air ticket/EMD etc.

Product knowledge should be commensurate with his experience.

Experience of supervising staff would be an advantage but is not essential.

Incumbent must be PC and internet literate (Word, Excel, Outlook) and must possess a valid driver’s license

Incumbent must be extremely self-motivated with excellent communications skills and the ability to work effectively with a multinational workforce. The ability to be able to communicate effectively with all levels of management and a Customer Service driven work ethic are essential.

Job Type: Full-time

Schedule:
  • 8 hour shift

Ability to Greater London: reliably commute or plan to relocate before starting work (required)

Example 8

RME Consultants are proud to be working with an established client who seeking a confident, organised, and proactive Travel Agent to support their company needs.

Role: Travel Agent

Salary: £23,415 per annum + Bonus

Contract: Monday – Friday, full time

Location: Witney, Oxfordshire

Main Duties for Travel Agent:

  • As the primary ski travel specialist for your clients, your role will involve managing their entire experience from the moment they make their initial inquiry. This includes listening to their requirements, presenting suitable options, guiding them through the sales process, and ultimately securing their booking. It is crucial that you maintain a strong relationship with the clients to facilitate future bookings.
  • Your targets for this role will be based on gross profit, booking numbers, and conversion rates. To achieve these targets, you will need to establish strong relationships with our chalet and hotel partners in the resort, ensuring that we have access to the best options for our clients and maximizing our gross profit.
  • In addition to managing the booking process, you will also be responsible for obtaining correct invoices from our partners, generating the relevant booking paperwork for your clients, and ensuring swift payment. You will need to coordinate with the accounts team to ensure that payments are received on time.
  • A proactive approach is essential in this role, as you will be expected to contact previous clients and encourage repeat business for future seasons. You will also be required to attend face-to-face meetings with suppliers and events related to the industry, which may take place outside of standard office hours.
  • Developing expert knowledge of our chalet and hotel portfolio is crucial so that you can effectively sell the best options to our clients. This will be further enhanced by attending and participating in summer and winter FAM trips, which will provide a deeper understanding of individual properties and resorts.
  • In addition to your client-related responsibilities, you will also be responsible for ensuring the accuracy and up-to-dateness of the companies website portfolio. This includes maintaining current information on all properties and adding new properties when necessary.
  • Overall, as the foremost ski travel specialist for your clients, your role is multi-faceted and requires a high level of organisation, communication, and expertise in order to deliver exceptional service and drive business growth.

Experience required for Travel Agent:

  • Ideal candidate has extensive ski experience, preferably having worked in a resort for a season or longer.
  • Demonstrates exceptional organisational skills and ability to handle multiple tasks simultaneously.
  • Pays close attention to detail. Possesses a positive and determined attitude. Exhibits confidence when speaking on the phone and excels at building and fostering relationships.
  • Strong IT skills and fluency in written communication. While sales experience is preferred, it is not essential.
  • Able to adapt quickly and thrive in a fast-paced sales environment.

Benefits:

  • Work within a team which has a proven track record year on year to exceed targets
  • Opportunity to make the role your own
  • Regular FAM trips to some of the most opulent ski properties in the world
  • Strong opportunity for career progression and development
  • Be part of a close-knit team
  • Company pension scheme

Contact Maisie on 07508 944453 for more information.

Please note: Only candidates with the relevant skills and experience will be contacted regarding this position.

If you do not hear back from us within 5 days you have unfortunately been unsuccessful in your application. Please continue to visit the website for other opportunities.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person’s gender, marital status, religion, colour, age, disability or sexual orientation.Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the job.

COMM

Job Types: Full-time, Permanent

Salary: £23,415.00 per year

Benefits:
  • Company events
  • Company pension
  • Free parking
  • On-site parking
Schedule:
  • Day shift
  • Monday to Friday
  • No weekends
Supplemental pay types:
  • Bonus scheme



Ability to commute/relocate:
  • Abingdon, Oxfordshire: reliably commute or plan to relocate before starting work (required)

Application question(s):
  • Do you have an interest in Skiing/Snow Location: In person
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
Create a culture of innovation
Download our free step-by-step guide on encouraging healthy risk-taking
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What does a Travel Agent do?

A Travel Agent handles and coordinates domestic and international travel. They often advise clients on spending based on their needs or preferences. They also make car reservations and provide information on customs, local weather and all the necessary required travel documents. If changes arise before or during a trip, they also make alternative bookings.

Sometimes, Travel Agents visit popular destinations or resorts to have firsthand experience that they can share with clients. They evaluate them for comfort levels, cleanliness and amenities. However, they’ll spend most of their time talking with clients and promoting various tours.

Travel Agent skills and qualifications

Travel Agent positions usually only need entry-level requirements. Applicants need to be at least 18 years old and eligible to work in the UK. A successful Travel Agent candidate will have various prerequisite skills and qualifications that typically include:

  • Computer literacy in Excel and Word
  • Management of global distribution software (GDS), which includes Galileo and Amadeus
  • Administrative competencies such as those of a Receptionist
  • Content marketing through the role of a Travel Blogger
  • Familiarity with Sabre and GDS, a plus
  • Knowledge of the travel industry and local suppliers
  • Experience with customer support systems like Zendesk or Freshdesk

Travel Agent experience requirements

Most travel agencies require applicants to have some experience in either corporate travel or travel-related business. Experience in the hospitality industry is acceptable for entry-level positions. Personal travel experience is a plus. The ideal applicant should be eager on selling both local and international itineraries and has the ability to work remotely with their clients. Travel planning experience is strongly preferred by most employers. Understanding of regional and international travel requirements and visas are a big plus .

Travel Agent education and training requirements

Travel Agents should have at least the minimum education requirements General Certificates of Secondary Education (GCSEs) at grades 9 to 4 or its equivalent. A level 3 course or Level 1/2 Certificate/Diploma in Travel and Tourism are other significant qualifications. Corporate roles that involve planning and coordination for high-level executives may require at least a bachelor’s degree. A strong candidate is someone with a strong background in hospitality, leisure or tourism.

Travel Agent salary expectations

According to Indeed Salaries, a Travel Agent earns an average salary of £20,472 per year. In-house Travel Agents typically get both a base salary and commissions. The amount can vary from agency to agency depending on the location and the applicant’s experience.

Job description samples for similar positions

If this Travel Agent job description sample doesn’t exactly suit your hiring needs, here are other relevant job description samples you can use:

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Travel Agent job description FAQs

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