What does a Store Manager do?
A Store Manager establishes the shop’s daily opening and closing schedule, including a routine of cleaning, stocking shelves, counting register drawers for accuracy and they ensures that the shop is ready to open. They also maintain the levels of inventory, generate employee schedules, administer payroll and manage employees. The Store Manager tracks sales figures and meets financial and sales goals. Adapting to various situations, they ensure the safety of people, assets and handle all the store’s banking. They also direct customer service, resolve complaints and manage loss prevention. Often, a manager will meet with vendors, the corporate office or senior management.
Store Manager skills and qualifications
Goal-oriented, data-driven leaders understand and meet sales objectives. A successful Store Manager will have various prerequisite skills and qualifications that typically include:
- Coaching skills to train and mentor staff on company standards, effective sales techniques and product knowledge to attain performance-based results and team development
- Programme design skills to motivate employees to increase sales
- Extensive computer skills in POS, ERP and Netsuite, Epos Now, Lightspeed Retail or an equivalent for shop management, inventory and staff management
- Product display creation skills and cleanliness to maintain presentable shop image
- Excellent communication and interpersonal skills to deal with people and companies, problem solve and relay staff duties and instructions
- Exceptional decision-making and problem-solving skills to make quick decisions, deal with staff or vendor problems and resolve conflict
- Customer service skills to help generate marketing programs to increase sales and retain a customer base
- Faultless skills in maths and analytic knowledge with the ability to generate financial records and properly manage cash and budgets
Store Manager experience requirements
Store Managers need three or more years in a similar role with supervisory experience and proven management skills. Other requirements include experience with financial, sales and operational reports with the ability to interpret, analyse and develop strategic marketing plans. Store Managers also require proven experience of exemplary customer satisfaction, improvement strategies and formulating price policies. They must have sales and shop promotional experience with financial data showing success and profits. Store Managers have the attitude, procedures and strategy for employee retention and examples of interpersonal skills.
Store Manager education and training requirements
A Store Manager must have a bachelor’s degree in business with a concentration in management, economics, marketing, finance or retail management. Some companies may accept a Foundation Degree plus experience or possibly an apprenticeship with work experience and a minimum of a GCSE in maths and English. Besides the GCSE, HNC and HND qualifications are acceptable.
Store Manager salary expectations
According to Indeed Salaries, the average salary for a Store Manager in the UK is £24,777 per year. Salary may be dependent on experience, location and company.
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