Scheduler - to £26,000 p.a. - Hybrid working available Full Job Description:

• An exciting opportunity to join a leading Homecare Provider
• Be part of a fast-pace and supportive environment About Our Client: A leading private homecare organisation is in need of a Scheduler to join their growing team on a permanent basis. This is an office based role with a hybrid working element after the full Induction and training has successfully been completed. Job Description: The key responsibilities of the Scheduler include:
• Being responsible for effectively managing the schedules for all carers travelling to customers homes to deliver care
• Answering phones, emails, CRM cases, and schedules and confirming appointments, and inputting data into the system
• Maintaining all tasks, including raising jobs, requisitions, follow-on works, and sub-contractor works; ensure all records are always kept up to date including job details, appointments, job statuses, relevant time & dates, costs
• Building up strong personal relationships with customers and Carers The successful candidate will have:
• Experience of working in a scheduling role is desirable
• Good level IT skills and literacy
• Self-motivated, resilient, assertive, and confident
• Ability to scrutinise data and provide recommendations
• Proven experience with excellent customer service skills Job Type: Full-time Salary: £24,000.00-£26,000.00 per year Schedule:
• 8 hour 1 year (required)

The Client One of the UK’s leading food safety auditor companies with an office in Framlingham is looking for Food Safety Audit Schedulers to join their busy, professional yet friendly team. The Role As an Audit Scheduler within the Client Operations team, you will be responsible for the efficient planning of global food safety audits for a large retail client. You will work closely with the internal team and the client’s technical managers to ensure the audit schedule is successfully delivered as outlined in the client’s service level agreement. You will liaise with the auditing team ensuring they are working at optimum capacity and cost-effectively.

• Will be given full training * The Candidate
• Solid high level administrative experience working on multiple projects at one time
• IT literate in all Microsoft Office applications, knowledge of Dynamics 365 would be advantageous
• Very well organised with a strong attention to detail and accuracy
• Commercial awareness with proven experience in decision-making to achieve maximum commercial capability
• Ability to work independently
• Good geographical knowledge of UK and across the world Applicants: Due to the expected large volume of applications you should assume you have been unsuccessful should you have not heard within 7 days of your application Berwyn Thomas Consultancy Group are acting as an employment business/agency in relation to this vacancy. Job Type: Full-time Salary: £20,000.00-£23,000.00 per year Benefits:
• On-site parking Schedule:
• Monday to Friday Ability to IP13 9EZ: reliably commute or plan to relocate before starting work (preferred)

Veteran Fire Safety Ltd are looking for a strong Administrator with experience in Planning/Scheduling, with the ability to multitask within a busy environment. Reporting to the Office Manager, the role demands a confident planner, with the ability to retain information, organise and prioritise their work. Key Responsibilities (including but not limited to): · Execute accurate and efficient planning for our assessors and Sub-Contractors · Create a 3 monthly work forecast · Ensure the smooth running of the diaries · Maintain good relationships throughout · Demonstrate a pleasant telephone manner · Display a proactive positive attitude · Problem solver · Ensure the smooth running and booking in work for the assessors diaries · Adhoc administration · Proof reading Fire Risk Assessments · Sending legal assessments to our clients Experience/Qualifications Required: · Administration and organisational skills · Scheduling and planning work for a team · PC literate (Microsoft Office) · Customer Service · Geographical Knowledge · Multi-tasking Working Hours: Mon – Fri 9am – 4.30pm In return we offer: · Full Training · Negotiable Salary between £18k-£21k annually dependent on skills/experience · 28 days holidays (including bank holidays) · A friendly working environment · Immediate start is preferable · Job Type: Permanent COVID-19 Considerations: Following guidelines and risk assessment This job is not remote Job Types: Full-time, Permanent Salary: £18,000.00-£21,000.00 per year Benefits:

• Company events
• Company pension
• On-site parking Schedule:
• Monday to Friday Experience:
• Administrative experience: 2 years 2 years (preferred)

Contract Type: Full-time, Permanent

Working Hours: Monday to Friday, 9am to 5pm (8-hour shift)

Holidays: 21 days plus Bank Holidays

About the Role:

We are currently seeking an organised and detail-orientated scheduler of work and jobs to join our dynamic team.

This role is crucial in ensuring the smooth operation of our services by effectively scheduling tasks, managing resources, and providing comprehensive support to our team and clients.

Key Responsibilities:

• Coordinate and schedule tasks, assignments, and job orders, ensuring efficient allocation of resources and adherence to timelines.
• Maintain and update various databases and systems, including entering data, details, photographs and essential information accurately and promptly.
• Deliver outstanding customer service by addressing client queries and concerns through phone and email communications with professionalism and empathy.
• Ensure the internal database is up-to-date with incoming information and documents, utilising Microsoft Office Suite (Word, Excel, and Outlook) proficiently.
• Manage communications with on-site technicians, monitoring their progress and addressing any issues that arise, ensuring smooth execution of tasks.
• Liaise with clients to gather all necessary job information, ensuring clear and effective communication between all parties.
• Handle stock ordering and monitoring, including comparing wholesaler prices, to support operational needs.
• Maintain an up-to-date work schedule and assist in document preparation and filing as needed.
• Support colleagues and contribute to team efforts by accomplishing related tasks as required.

Requirements:

• Proven experience in office administration or a similar role, with at least 1 year preferred.
• Strong organisational skills with the ability to manage multiple tasks and prioritise effectively.
• Ability to work unsupervised to tight deadlines
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with CRM systems.
• Ability to work independently and as part of a team, with a proactive and problem-solving attitude.
• No remote working option is available; the candidate must be able to work on-site.
• Excellent written and verbal communication skills

Benefits:

• Competitive salary of £23,000–£25,000 per annum.
• Generous holiday allowance of 21 days plus bank holidays.
• Opportunities for career progression within the company.
• Comprehensive training programme to support your development.

If you are a highly motivated individual with a passion for organisation and a knack for efficient scheduling, we would love to hear from you. Join us and contribute to our mission of delivering exceptional service and support to our clients and team.

Job Types: Full-time, Permanent

Pay: £23,000.00-£25,000.00 per year

Benefits:

• Casual dress
• Company pension
• On-site parking

Schedule:

• 8 hour shift
• Holidays
• Monday to Friday
• No weekends

Application question(s):

• Creative Problem-Solving: "Sometimes things don't go as planned. Could you tell us about a time when you had to think on your feet to solve a scheduling or coordination issue?"

Experience:

• Office Administration: 1 year Location: In person

IMServ, the power behind energy efficiency

At IMServ, we help our customers use energy better. Our people retrieve energy data from some of the UK’s largest energy consuming organisations. The industry relies on the information our people produce to trade, bill and understand billions of pounds of energy each year. Our specialist services, operated by our experts, deliver tangible energy, carbon and cost savings to our customers by giving access to data intelligence on ‘how’, ‘when’ and ‘where’ energy is used. We need great people to help us do this. We care about the things you do being open and trustworthy, delivering our promises, positive customer engagement, being trusted experts and taking ownership. IMServ makes a real investment in people, offering a challenging but supportive environment, allowing employees to stretch, grow and develop. In terms of career progression, the availability of a comprehensive training programme ensures the only limits are your own drive to succeed. We have an exciting opportunity to join the team in our office in Milton Keynes as a Work Management Co-Ordinator (Administrator) . You will be working in a hybrid mode, a couple of days in the office and a couple of days from home.

Purpose OF THE ROLE

• Ensure work projects and large group work is managed and scheduled in the most effective and efficient way for the business and customer
• Support the other departments in dealing with customer queries regarding scheduling and prioritise accordingly
• Understand clearly the expectations of the customer to ensure service lines are adhered to
• Support with the admin associated to any group customer with the scheduling team

MAIN Responsibilities

• Ensure all work is completed within customer SLA’s and internally agreed targets
• Maintain trackers/ reporting and be able to respond back to customers with progress updates
• Root cause analysis with projects, able to identify trends with failure and out changes in to mitigate future risk
• Provide support to your colleagues on complex queries by sharing skills and knowledge
• Support with a busy mailbox, general processing plus dealing with escalations and portal fall out.
• By working with commercial colleagues, schedule and secure slots for future work whilst ensuring these slots are released/ filled in a timely manner
• De-appointment report – work to cancel appointments we are no longer the meter operator for the site
• Build close working relationships with other teams to ensure that IMServ customers receive a high quality service and that both internal and external service levels are met.
• Produce and update procedural documentation to support new and amended services
• Document and assist in the resolution of customer complaints, escalating where necessary - ensure the complaints process is followed
• Support with external calls / meetings to customers
• Take full ownership of issues, and ensure timely, effective resolution
• Prioritise and manage your workload to team and industry timescales

Personal Specification

• Previous customer service experience / experience in a contact centre
• Customer focused; is able to identify and respond to customer’s needs with good problem solving skills, able to grasp problems quickly and draw informed conclusions
• Able to work in a complex environment with conflicting demands – multiple projects and at speed
• Anticipates issues and is pro-active in dealing with them
• Flexible, willing and able to cope with change with the ability to work under pressure
• Positive and enthusiastic with a can do attitude
• Conscientious, accurate and diligent
• Confident to articulate issues and proposed solutions directly to our customers in meetings
• Good level of written and spoken English
• Good level of Microsoft office packages (Excel, Word, etc)
• A high level of computer and system literacy (able to use multiple systems to complete a process)
• Ideally experience making outbound calls or handling calls
• Experience of working within a target based environment

We look forward to receiving your application

Job Types: Full-time, Permanent

Salary: £23,000.00 per year

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Life insurance
• On-site parking
• Referral programme
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• Milton Keynes: reliably commute or plan to relocate before starting work (required)

Experience:

• scheduling: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Milton ID: SHED

We are working on behalf of our client who are due to huge increase in business over the last 12 months recruiting two additional members of staff. A scheduling Coordinator / Planner & Customer Service Executive Scheduling Co-ordinator: You will be Delivering service excellence when liaising with customers booking in service engineer appointments and dealing with enquires from both customers and internal colleagues 3. Responsibilities

• Customer Service · First point of contact for inbound servicing calls · Receive incoming calls from service customers and respond to their enquiry or instruction in a prompt and efficient manner · First point of contact for Hubspot tickets and Servicing email · Communicate with customers via Hubspot and emails within the necessary response time SLA · Frequently review the Servicing In-Box and Hubspot Service tickets for emailed instructions from customers, to enable priority reactive call-outs to be responded to and booked-in promptly · Logging of service jobs on to our System · Outbound calls to customers for visits/updates · Phone customer’s site contact to confirm dates and times for our engineers to carry-out the work · Central point of contact for Customers and Sales team on job progress and updates · Maintaining communication with customers of progress of servicing jobs · Provide timely reports on job updates for key customers · Customer feedback · Build rapport with and maintain good working relationships with colleagues and customers
• General · Ad-hoc tasks as required. 4. Person Specification · A team player who can also be work on their own initiative · Able to prioritise a very busy workload · Excellent communication skills and telephone manner · Able to handle a volume of inbound and outbound calls · Computer literate · May have previous Planning / Scheduling experience The role will be Monday - Friday - Office based in essential. 08.00 - 17.00 (Half hour for lunch) £25,000 - £30,000 Depending upon previous experience. Call Laura Richards on 0[phone number] to discuss or apply online. Customer Service Executive: Customer Service Executive is required for a fast growing and busy business within the maintenance and service industry located in Emersons Green, Bristol, BS16. A varied, interesting, and rewarding role, that involves interacting with several different departments including Sales, Customer Service, Operations and Finance. Reporting to: Customer Service Team Leader Objective: To carry out all operations and procedures in an efficient and accurate manner as directed by the Team Leader. Using all the necessary systems to make sure data in-putted correctly and all necessary ations are completed and sent to the appropriate customers. General duties:
• Always provide excellent Customer Service to external and internal customers. Understand customer’s needs and how we can best satisfy their requirements, in-line with our business objectives.
• Work Pro-actively with Key Account Managers to deliver the best possible customer experience.
• Ensure clear communication to all customers via their respective portals to meet SLAs
• Ensure a timely and accurate ation to all e request
• Work with Equipment salespeople to maximise opportunities for replacement of equipment
• Follow-up all ations to transfer them into orders
• Ensure the accurate and timely processing of follow-up work and invoices
• Respond to all customer enquiries in a timely manner.
• Report all communication with customers on to the CRM system
• Receiving phone calls (customer/engineer enquiries) and directing them to the correct departments or responding to them efficiently
• Ensure all invoice queries are dealt with in a timely manner
• Collaborate effectively with other departments, specifically sales, operations, and accounts to benefit the company as a whole
• Carrying out instructions from the Office Manager as required
• Other work which may be necessary from time to time
• Make sure all personal Health and Safety procedures are adhered to Person Specification The person fulfilling the Customer Service Executive role will be enthusiastic and have the personal desire to provide outstanding customer service to external and internal customers and colleagues whilst demonstrating the attitudes and behaviour expected.
• Strong customer focus: passionate about supporting our customers through the service we provide
• Positive, friendly “Can do” attitude, Contributing to the customer experience.
• Diligent with a keen attention to detail. Work is precise and avoids administrative oversights.
• Is a team player who likes to engage with and support colleagues.
• A hands-on, structured and well organised approach, focusing on daily disciplines. The role will be Monday - Friday - Office based in essential. 08.00 - 17.00 (Half hour for lunch) £25,000 - £30,000 Depending upon previous experience. Call Laura Richards on 0[phone number] to discuss or apply online. Job Types: Full-time, Permanent Salary: £25,000.00-£30,000.00 per year Schedule:
• 8 hour shift Ability to commute/relocate:
• Emersons Green, Bristol: reliably commute or plan to relocate before starting work (required) Experience:
• Supply chain: 1 year ID: egreen

Glanville Environmental is a reputable and thriving drainage and civil engineering company that has been a driving force in the South West region for over three decades. With our recent contract wins, continuous expansion, and an impressive portfolio of clients secured through long-term contracts, we are seeking talented individuals to join our passionate team. If you are ready to make your mark in the industry and be part of a family-owned business, this is your opportunity to thrive.

Take your career to new heights as a Project Planner/Scheduler at Glanville Environmental. As a Project Planner/Scheduler, you will have the opportunity to work from our multiple depots and offices across the picturesque regions of Cornwall & Devon. You will play a pivotal role in planning/scheduling a wide range of construction projects, from sewer rehabilitation to major civil engineering projects. Collaborating with an experienced team, you will have the chance to work closely with both longstanding and new clients, ensuring their needs are met while contributing to the company’s ongoing success and growth. You will join our Infrastructure team and own the central programme whilst working closely with project managers and teams to develop detailed project plans, defining tasks, timelines, and resource requirements. Utilising project management software, create Gantt charts and critical path analyses to visualise project schedules and identify potential bottlenecks. We value a can-do attitude, self-management skills, and a self-driven approach, while also fostering a collaborative environment where teamwork is paramount in achieving outstanding results.

Key Responsibilities:

· Collaborate with project managers and stakeholders to understand project objectives and requirements.

· Collaborate closely with key departments throughout the entire project lifecycle, from pre-construction to post-construction, to produce outline and detailed programmes & then continue to track progress and maintain adherence to the schedule through the whole project lifecycle.

• Develop comprehensive NEC Agreed project plans/programmes, including defining project scope, deliverables, tasks, and timelines using project management software (primarily MS Project)
• Identify critical path activities and dependencies to optimise project timelines.
• Create detailed project schedules using project management software and tools.
• Identify critical path activities and dependencies to optimise project timelines.
• Generate regular progress reports and present them to project managers and stakeholders.
• Provide updates on project status, milestones, and variances from the original plan.
• Assist in identifying potential risks and uncertainties that could impact project timelines.
• Collaborate with project teams to develop risk mitigation strategies.
• Manage changes to the project schedule resulting from scope changes or unforeseen events.
• Assess the impact of changes on project timelines and communicating adjustments to PM’s & Stakeholders.
• Ensure Subcontractors and Suppliers programmes are integrated on the overall project programmes.

Skills & Experience:

• Familiarity with project planning, scheduling, and resource management concepts.
• Ability to analyse project data, identify trends, and make data-driven decisions.
• Excellent communication skills to collaborate with project managers, team members, and stakeholders.
• Skill in presenting complex information in a clear and concise manner.
• Knowledge of project management software and tools, such as Microsoft Project or Primavera.
• Ability to utilise scheduling techniques like Gantt charts and critical path analysis.
• Strong attention to detail to ensure accurate project schedules and documentation.
• Ability to adapt to changes and adjust schedules as needed.
• Experience in utilities/infrastructure/civil engineering disciplines.
• Relevant construction/engineering/project management qualifications
• knowledge of NEC Contract Conditions

This list is indicative of your core responsibilities but not exhaustive, as we value adaptability and a willingness to contribute beyond your immediate scope of work.

At Glanville Environmental, we offer a competitive package designed to attract and retain top talent. This includes:

· A competitive salary with regular reviews

· Pension scheme

· 28-days annual leave

· Option to buy up to 5-days holiday

· Health Cash Plan

· Wellness programme

· Comprehensive training

· Cycle to Work scheme

· Discount voucher scheme

At Glanville Environmental, we take pride in acknowledging that our exceptional accomplishments are a direct result of the dedication and skill of our workforce. We are fully committed to fostering an environment that nurtures and develops our staff, ensuring plentiful avenues for continuous training and personal growth. By joining our team, you become part of a collective that is spearheading sustainable infrastructure in the civil engineering and drainage sector by revolutionising the industry, embracing innovation, and challenging conventional boundaries.

If you are looking for a secure and permanent position with a family-owned business and have the attributes that we are looking for, please apply today by filling out the form below or email your CV to [website]



(Indglan)

Job Type: Full-time

Benefits:

• Company pension
• Cycle to work scheme
• Health & wellbeing programme
• On-site parking

Schedule:

• 8 hour Location: In person