What you’ll be doing?

As one of our Receptionist team, you may be the first or last person that our guests interact with and so your customer service skills will be up there with the best. From the arrival experience and throughout our guests stay, you have the ability to shape their first and last impressions, from your initial warm welcome to assisting check-in, through to ensuring they leave happy and content at check-out.

Yet the role is so much more than that, you’ll work closely with other departments to enhance the guest experience, answering incoming calls, allocating rooms and preparing our guests bills, your computer skills will be as good as your personal skills.

What you’ll need to be a Receptionist?

• To have a genuine and warm approach, with stand out people skills;
• Strong attention to detail and to be IT savvy, ensuring we ‘get it right first time’ whether that be someone’s room allocation, their bill or in just being intuitive enough to notice the details as small as what room they like, when they stayed last etc
• Good communication skills, and level of English – both written and spoken;
• The ability to work in a fast-paced environment with a ‘can do’ attitude & to love the buzz of being busy;
• Previous experience is preferred but we are more interested in your passion for great customer service and exceptional people skills

Job Types: Full-time, Permanent

Salary: £19,095.00-£19,760.00 per year

Additional pay:

• Tips

Benefits:

• Discounted or free food
• Employee discount
• Flexible schedule
• On-site parking

Schedule:

• 8 hour shift

COVID-19 considerations:
PPE

Ability to commute/relocate:

• Port Talbot, SA12 6QP: reliably commute or plan to relocate before starting work ID: Reception

We are looking for a fulltime hotel receptionist to join our hard-working team.

The ideal candidate must be confident, enthusiastic, positive and a customer focused individual who is able to work on their own and as part of a team.

Be well organised, able to prioritise tasks and comfortable working to time constraints. Have the ability to remain calm and customer friendly under pressure, have an excellent telephone manner, be outgoing and able to build relationships at all levels.

Being the face of the company on a day-to-day basis, you should be presentable, professional and customer focused at all times.

The role will include shift work, evenings and weekend. Depending on the needs to the business, shifts will change weekly so flexibility is essential. Salary is payable at the national minimum wage.

Key Responsibilities:
Delivering a constant, outstanding guest experience.
Prompt and courteous check in and checking out of guests.
Respond to a variety of guest requests in an efficient manner.

Be well-informed and obtain the ability to pass on information about the hotel and its surroundings. To encourage and develop a good working relationship with the other departments.

Skills and personal characteristics:
Team player with strong verbal and written communication skills.
A passion for delivering a great customer experience.
Experience of working in a similar role within customer services.

Positive and enthusiastic attitude.

General IT skills Computer literate

Job Type: Full-time

Salary: From £10.42 per hour

Benefits:

• Company pension
• Discounted or free food
• Free or subsidised travel
• Gym membership
• On-site parking

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Weekend availability

Experience:

• Hospitality: 1 year Location: In person

SMR Facilities Management Ltd is looking for a Hotel Receptionist located in London, Greater London.

The Hotel Receptionist will be responsible for providing a pleasant and welcoming atmosphere for guests and employees. They will greet guests, check-in/out, answer phones, and assist with the day-to-day hotel operations. The ideal candidate has previous experience in a front desk role and is highly organized.

Responsibilities

• Provide friendly and courteous customer service to guests, as well as to internal staff and external visitors
• Answer phones to direct calls or messages
• Direct traffic to parking spaces and the correct building entrance
• Maintain the cleanliness of the reception area, including the use of hotel vacuums
• Ensure that all signs, advertising materials, and visitor information are properly displayed
• Check that all hotel equipment is working properly and deliver any maintenance requests to the appropriate person
• Make sure that all restaurant orders are delivered on time
• Order supplies when necessary, including paper products, cleaning products, or hotel supplies
• Make sure that all restaurant items are properly labeled
• Report any maintenance concerns to the front desk staff manager. This could include any issues with reception area, HVAC units, or other areas of the hotel.
• Comply with all safety regulations and procedures

Benefits: Hourly rate based on experience.

Job Type: Full-time

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Night shift
• Overtime
• Weekend availability

Ability to commute/relocate:

• London, Greater London: reliably commute or plan to relocate before starting work (required)

Experience:

• Hotel Reception: 1 year (preferred)

Language:

• English Location: In person

We are growing and have a rare opportunity to join our fantastic small team at the Mayflower Hotel in Trebovir Road. We have 47 bedroom 4 star hotel in Earl's Court, London.

We are looking for a full time receptionist to join our team.

As receptionist, you are responsible for making all our guests feel welcome when they stay with us.

The successful applicant will be an energetic person who enjoys interacting with people, speaks fluent English, is hardworking and trustworthy.

The duties involved will include:

• Greeting all guests and helping them and answering their questions
• Checking in and out of all guests
• Processing reservations
• Dealing with guest enquiries and providing local information
• Assisting guests
• Other duties as requested by your line manager
• Able to be relocate

The role will offer the right candidate the opportunity permanent full time work. The successful applicant will have worked in a similar position in the past.

We will only look at candidates that are already eligible to work in the UK.

To apply for the position please respond with a copy of your CV and cover letter detailing your experience

Job Type: Full-time, 40 hours per week on rotating shift basis as per the rota. (Shifts are: 7am-3pm, 3pm - 11pm, 11pm - 7am)

Salary: £11.00- 11.50 /hour,withADDED Benefits: Including commission, uniform allowance and bonus and pension.

Benefits:

• Bonus scheme
• Company pension
• Commission

Job Types: Full-time, Permanent

Salary: £11.00-£11.50 per hour

Schedule:

• 8 hour shift
• Day shift

Supplemental pay types:

• Bonus scheme
• Commission pay
• Tips

Ability to commute/relocate:

• London, SW5 9NJ: reliably commute or plan to relocate before starting work Location: One location

We are currently looking to recruit an enthusiastic and driven HotelReceptionist to join our team at The Bedford Swan Hotel. Ensuring our guest’s expectations are always exceeded and that we build on the great reputation of the hotel.

The hotel which is situated on the banks of the River Ouse has 113 bedrooms and has undergone a complete refurbishment throughout. Food & Beverage areas consist of the Pen & Cob brasserie, outside terrace area, new tea room and a busy conference and events business.

We are looking for someone passionate and excited about great customer service and with superb organisation skills. You should have some previous experience, in a similar environment and be happy dealing with our Hotel Guests.

Successful candidates will be

· Confident, great with guests and organised.

· Calm, efficient and able to work under pressure;

· Able to work as part of a team and on own initiative;

· Able to demonstrate excellent personal presentation and communication skills;

· Passionate about delivering exceptional levels of guest service;

· Flexible, motivated and committed;

· Polite and courteous;

· Able to adapt to different and changing situations;

· Innovative and creative thinking;

· Able to demonstrate good IT skills;

Responsibilities will include: -

· Welcome (check in) all arriving guests to the required minimum standard;

· Bid farewell (check out) all departing guests to the required minimum standard;

· handle all telephone calls, including external and internal for in-house guests, enquiries and other departments;

· record and report maintenance and security issues, raised by guests or employees and follow up where appropriate;

· record and process lost property and follow up where appropriate

· Make out-of-hour bedroom reservations;

· conduct general administrative duties using Microsoft office, internet explorer, the hotel property management system etc;

· make lunch and dinner reservations in the hotel restaurants for in-house guests and non-residents;

· Balance cash and card charges at the end of each shift

This is a contract for 40 hours per week over 5 days a week and working a mix of Early and Late shifts with weekend working a key part of the job. Typical shifts would be either 6.45am to 3.15pm and 2.45pm to 11.15pm

Job Types: Full-time, Permanent

Salary: £9.50 per hour

Schedule:

• 8 hour shift

Application you eligible to live and work in the UK

As Hotel Receptionist, you are the first and last point of contact for our guests, and your friendly welcoming attitude, is one the key part to making our guests stay as memorable as possible.

Hotel Receptionist responsibilities include check-in/ Check-out, verifying reservations, ensuring payments and folios are balanced, arranging a number of guest requests, coordinating with all departments across the property and most importantly, providing our guests with first class local knowledge and a positive can do attitude, the words "I don't know" are not in our vocabulary.

Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities

· Carry out guest check-in and check-out

· Manage online and phone reservations

· Welcome guests upon their arrival and assign rooms

· Provide information about our hotel, available rooms, rates and amenities

· Respond to clients’ complaints in a timely and professional manner coordinating with Duty Managers.

· Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

· Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests

· Upsell additional facilities and services, when appropriate

· Maintain updated records of bookings and payment

Requirements

· Work experience as a Hotel Front Desk Agent, Receptionist or similar role

· Experience working in a Hotel brand

· Excellent Customer service attitude and a Can Do Attitude

· Excellent communication and organizational skills

Job Types: Full-time, Permanent

Job Types: Full-time / Part Time, Permanent

Job Type: Part-time

Pay: £11.50 per hour

Expected hours: 24 per week

Benefits:

• Company pension
• Employee discount
• On-site gym

Schedule:

• 8 hour shift

Work Location: In deadline: 22/07/2023

Rutland Hall Hotel, Oakham, Rutland

At Rutland Hall Hotel we are an ambitious bunch and we have made great progress through our refurbishment project with more areas of our 4-star resort open for business, we are looking for like-minded people with bags of character to join our team! We want people people! You’ve got to like being around others, smiling and chatting because you like people, not because someone told you to smile and chat!

Our Main Reception is based in the beautifully restored Old Hall on the Estate, and we are now seeking a Receptionistto join our team, someone who will leave a lasting first impression on our guests upon arrival, ensure they have a memorable stay whilst with us and give a heartfelt goodbye upon departure.

*Our Receptionist will*:

• Welcome and check-in guests into our newly refurbished 66-bedroom hotel
• Have a pro-active approach to guest requests and requirements by ensuring all guest specifics are profiled and actioned where possible
• Ensure guests accounts are accurate and that they are presented with a clear and correct invoice at the end of their visit
• Answer the telephone within a timely manner and ensure excellent customer service in all interactions
• Undertake general reception administration and support as required and be proactive in approach

*Our ideal Receptionist will ideally have: *

Previous experience within hospitality Reception

Experience of Reception systems, ideally Guestline although training will be provided

Working knowledge of Microsoft Word, Outlook and Excel

Responsible approach for guests' enquiries and challenges

Excellent communication skills

Enthusiasm for learning and development.

High personal standards

What we offer:

Hospitality is all about looking after people and we are committed to our people. We work hard to ensure you can enjoy your job and are well rewarded. As well as excellent training, development and progression opportunities, other benefits include:

£22,230 salary per annum

Complimentary car parking

Colleague food while on duty

Colleague discounts

Colleague Social Events

24-hour access to Employee Assistant Programme

Shifts will consist of 8.5 hours, (half an hour for lunch) straight shifts equating to 40 hours per week; shifts will include bank holidays and weekends, so flexibility is required.

If you are interested send your CV and we look forward to hearing from you!

By applying for this role, you are consenting for us to hold and process your data in compliance with the General Data Protection Regulations. If you have any questions or wish to exercise your right to access, erase or restrict the holding or processing of your data please contact us and we will respond to your query as soon as possible.

Job Types: Full-time, Permanent

Salary: £21,840.00 per year

Benefits:

• Company pension
• Discounted or free food
• Free parking
• On-site parking

Schedule:

• 8 hour shift
• Weekend availability

Work Kingdom (required)

*Us*

We are the nhow hotel London.

We are a quirky, fun hotel on the border of Shoreditch - we are very different (in the best possible way) to any other hotel in London both in terms of look and feel. At nhow London, our aim is to ensure that all our guests have a different yet positive attitude towards us, and every time they come back to visit, we want each and every one to feel that it is a new experience. Our goal is to create a sense of expectation, a zest for discovery and an appetite to return.

We promise that you will have a good time working with us and will be rewarded with a good pay package and bonus. You will also receive reduced rates in all of our hotels and our sister hotels, allowing you to explore the world at your leisure or if you are looking to further your career, then we will give you the opportunity to work elsewhere.

You

We are looking for a vibrant and interesting Receptionists who are almanacs for all that is London.

You are someone who thinks outside the box - who is quirky and brings fresh energy and enthusiasm to all that you do.You already have hotel experience and enjoy the buzz of organising events and being in contact with guests. As well as this, you thrive in making that sale and managing clients expectations.

You are equally happy being a lone wolf, who comfortably manages their time and uses their initiative to ensure the work is done or part of the pack, making the event come together with the team whilst sealing those all important deals.

Personality

Outgoing

Fun

Driven

Determined

Personable

Friendly

Organised

GSOH

Your Role*

You will be the first and last faces our guests see and therefore it is important that you create lasting impressions..

You will be responsible for: *

· Checking guests in and out of the hotel and extending a warm and friendly greeting to all.

· Operating the switchboard and ensuring that calls are answered and forwarded as necessary as well as responding to email enquiries.

· Liaising closely with other departments to ensure that information is effectively communicated and acted upon.

· Helping guests and giving advice especially regarding the must-dos and the secret spots of London.

· Having fun with your team and the rest of the hotel.

We are the nhow...a cool London branded lifestyle hotel in Shoreditch! We are proud to be different, we are new and we are looking for talented receptionists to join our team.

If you are...

· Fun

· Outgoing

· Personable

· Quirky

· Confident

· Talkative

[website] come in and be a part of our unique experience.

Your job will include: *

· Checking guests in and out of the hotel and extending a warm and friendly greeting to all.

· Operating the switchboard and ensuring that calls are answered and forwarded as necessary as well as responding to email enquiries.

· Liaising closely with other departments to ensure that information is effectively communicated and acted upon.

· Helping guests and giving advice especially regarding the must-dos and the secret spots of London.

· Having fun with your team and the rest of the hotel.

As a reward for being awesome, we provide an attractive salary plus yearly bonus, pension, EAP scheme (money off shops and restaurants) money off hotels worldwide and much more.

Job Type: Full-time

Salary: £22,000.00 per year

Additional pay:

• Yearly bonus

Benefits:

• Company events
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Free or subsidised travel
• Life insurance
• Referral programme
• Sick pay
• Store discounts
• Wellness programmes

Schedule:

• 8 hour shift

Ability to commute/relocate:

• London, EC1V 8DG: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you willing to work weekends and bank holidays?

Experience:

• Hotel Receptionist: 1 year (preferred)

Work authorisation:

• United Kingdom ID: Receptionist

Receptionist



Location: Exeter EX2 8XU

Salary: £23,000 per annum

Hotel: The Devon Hotel

Deadline to apply:[Date]

Hours per week: 37.5



As a Hotel Receptionist you will be responsible for recording and monitoring all hotel bookings, ensuring exceptional customer service as well as answering internal and external phone calls. Work for Brend Collection and receive competitive pay, opportunities for progression, share of staff tips, staff discounts at Brend Collection and paid holidays. Flexible working is available with various shifts including early mornings, evenings and weekends. This is a great opportunity to work for a successful local company in Exeter.



What will I be doing?

As a Receptionist at The Devon Hotel, you are responsible for recording and controlling all hotel bookings, communicating with all departments to ensure the highest level of customer care. Receptionists will also be required to answer internal and external phone calls in a professional and friendly manner. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Record and control hotel bookings with accuracy and effectiveness
• Deal with incoming and outgoing calls in an expeditious manner, recording and passing on messages as well as answering all emails
• Completing day to day office administrative tasks including hotel banking
• Friendly and professional customer service when dealing with customers as well as exceptional customer service skills
• Ensure workstation and office is tidy and equipment is in working order
• Understand and comply with company policy on Hasawa, fire precautions, legal requirements, and perform any other tasks that may be required from time to time.
• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?



To successfully fill this role as Receptionist at The Devon Hotel, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude and willingness to learn
• Good communication skills
• Commitment to delivering high levels of customer service
• A neat and tidy appearance (hair and fingernails) and adherence to uniform requirements.
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in a team

Although previous experience would be beneficial, it is not essential as full training will be provided.



What’s in it for me?

There’s plenty of perks when it comes to joining the Brend Collection team which include competitive rates of pay, paid holidays, and a share of staff tips. You’ll also receive discounts when ​​dining at any Brend Collection establishment as well as reduced accommodation rates. Brend Collection are very proud of their wonderful staff and do all they can to develop them, offering support and training throughout their career as well as offering genuine opportunities for career progression within a successful local company.



What is it like to work for Brend Collection?

Brend Collection is a family-run company that has been a leader in West Country hospitality for over fifty years. We have a passion for excellence and we pour our hearts and souls into making sure we exceed customer expectations time and time again. And, our amazing Team Members are at the heart of it all!

Job Types: Full-time, Permanent

Pay: £23,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Language training provided

Work Location: In ID: 245953INDSSH

Job title: Receptionist

Location: Lion Quays Resort - Oswestry

Hours: 38 hours a week - Variable shifts including weekends and evenings

An exciting opportunity has arisen for a Hotel Receptionist to join our team. As the first point of contact for hotel guests, the Hotel Receptionist has a key role in maintaining the high level of service we strive for. This a busy and rewarding role, and would suit a personable and well organised individual who is passionate about customer service and committed to ensuring guest satisfaction.

Primary Job Purpose:

An exciting opportunity has arisen for a Receptionist to join our team. The successful applicant will assist in ensuring the smooth running of the front desk and all reservation and reception duties.

They will maximise customer satisfaction and maintain good customer relations, ensuring adherence to all procedures, dealing with advance reservations, checking in of guests and preparation of bills. They will ensure excellent service at all times and accurately complete all reception and reservation documentation to provide the best guest experience.

Roles and Responsibilities:

• To answer the switchboard in a friendly and efficient manner
• To ensure all calls are passed to the relevant department/persons
• To have full up-to-date knowledge of the hotel and services
• To take reservations and enter bookings on to the system
• To allocate guest rooms and check guests in
• Take pre-payments on check-in and block room if needed.
• To liaise with Housekeeping throughout the course of the shift informing them of room moves, special requests, extra departures etc to ensure no problems occur
• To assist guests with any queries throughout their stay
• To check guests out ensuring bills are paid and receipted correctly
• To balance cash and bills at the end of each shift. To be responsible for the float while on duty
• Assist when needed to take luggage to bedrooms
• To maximise selling opportunities by adding customer value at every opportunity
• To handle customer complaints promptly and professionally, demonstrating genuine customer care.
• To undertake other duties requested by management

This job description is not exhaustive and the job holder may be required to carry out other reasonable tasks as specified by their manager.

Key Skills:

• Friendly, informative and approachable
• Excellent communication skills
• Efficient and confident with speaking on the phone and working with computers
• Attention to details
• ‘Can do’ attitude
• Calm under pressure during busy periods
• Resilient and calm attitude when dealing with face-to-face complaints
• Ability to use own initiative and problem solve

All staff Key Performance Measures

Our values underpin everything we do here at LQ Resorts and staff should ensure that these are at the fore front of what they do, day to day.

• To focus on the guest experience at all times and continually strive to delight time after time
• To see each guest as part of a long-term relationship not a onetime event
• To create a team that is enthusiastic, consistent and committed in the workplace that encourages an open honest and supportive culture, by working together to create excellence.
• To create an organisation with high integrity, that recognises potential and success, that both guests and employees want to be part of and associated with
• To encourage our team to contribute to excellent working conditions for all
• To gain a reputation for delivering financial performance and being consumed and enthralled about business.

Benefits

LQ Resorts will offer you a fantastic working environment with plenty of opportunity to make a difference each day. In addition, you will receive:

• Discounts across the resort, including family and friends
• Free onsite parking
• Progression and career development opportunities.
• Pension Scheme
• Discounted food
• Free gym membership
• Access to wellness programmes

Job Types: Full-time, Permanent

Salary: £9.75 per hour

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• Gym membership
• On-site parking
• Wellness programme

Schedule:

• Holidays
• Weekend availability

Ability to commute/relocate:

• Oswestry, SY11 3EN: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer Service: 1 year (preferred)
• Receptionist: 1 year (preferred)

Work authorisation:

• United Kingdom Location: One location