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Shipping Coordinator Job Description: Top Duties and Qualifications

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A Shipping Coordinator, or Warehouse Manager, prepares invoices for customers and informs courier companies about the most efficient shipping routes. Their duties include issuing routing information and shipping instructions to ensure correct and timely deliveries, preparing quotes for customers and negotiating fees with couriers.

Shipping Coordinator duties and responsibilities

The primary responsibilities of a Shipping Coordinator are monitoring and keeping records of the shipped and received goods in a company. Additional key duties and responsibilities of Shipping Coordinators are: 

  • Managing the relationships between shipping merchants and traders and negotiating freight charges
  • Liaising between clients and shipping companies to resolve any complaints
  • Preparing shipping quotes for customers and sales reports for the sales management
  • Supervising the loading and unloading of shipping vessels and executing stevedoring activities
  • Coordinating warehouse staff to enable effective land-based product shipping
  • Reviewing orders and processing order changes, returns and cancellations
  • Determining the most efficient methods of shipping and routes for courier services
  • Scheduling loads and processing shipping paperwork

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Shipping Coordinator Job Description Examples:

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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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What does a Shipping Coordinator do? 

Shipping Coordinators oversee the packaging and transportation of goods to the appropriate buyers. They typically work in warehouse offices where they communicate instructions to their crews, plan shipping routes based on the customers’ shipping needs and ensure successful transfer of goods.

Shipping Coordinators keep records of the products received and shipped from the company. They can also pack goods in shipping containers and develop a shipping list and mailing labels. Shipping Coordinators are responsible for executing all inbound and outbound shipping services and ensuring that orders are filled correctly.

Shipping Coordinator skills and qualifications

Successful Shipping Coordinators have thorough attention to details They multitask easily without omitting important information. Other skills and qualifications that successful Shipping Coordinators possess include: 

  • Excellent verbal and written communication skills and the ability to present information clearly and concisely
  • Sound understanding of commercial and retail enterprises and their functioning
  • Excellent organisation, accounting and data analysis skills
  • Attention to detail and good reasoning skills to spot errors quickly and report them to relevant staff
  • Ability to prepare reports that reflect on findings and recommendations on strategic plans
  • Customer-oriented mindset and excellent interpersonal skills
  • Strong negotiation and leadership skills and the ability to lead others
  • Proficiency with industry-standard computer packages such as Microsoft Excel, Word, Outlook and Quickbooks

Shipping Coordinator experience requirements

Most employers typically require Shipping Coordinator job applicants to possess at least three years of experience as Cashiers, Material Handlers, Shipping Coordinators or in other customer-focused roles. Candidates with ample experience in retail management, e-commerce or the shipping industry are often preferred. They also need proven experience in managing a commercial enterprise, performing basic accounting and running logistic management.

Shipping Coordinator education and training requirements

A Shipping Coordinator needs a bachelor’s degree in business management, logistics or other related fields. Some employers may hire candidates with A-level GCSEs, but they need post-secondary training and experience to qualify. Applicants must also have an in-depth understanding of industry software such as supply chain management, barcode labelling and enterprise resource planning.

Shipping Coordinator salary expectations

According to Indeed Salaries, the average salary for a Shipping Coordinator is £24,497 per year, but may depend on factors like experience, education, location and company.

Job description samples for similar positions

If a Shipping Coordinator is not quite what you’re looking for, here are other job description samples that may fit your needs:

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Shipping Coordinator job description FAQs

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