Job description

Candidates from banking & financial sectors. Ex-bankers, Customer Service in Bank.

Roles & Responsibilities

• Support customers with a wide range of enquiries on products and services, understanding what is important and refining the service to suit and compliment their needs.
• Be the customers first point of contact, which means you're there, not just to deliver on their expectations, but always aiming to exceed them
• Communicating with customers through inbound and outbound calls
• Develop your knowledge of products and services so that you can provide tailored advice and insight to customers
• Have a responsibility to continually challenge and identify ways to improve customer's experience, using your initiative to suggest effective solutions
• Ensure customers receive the highest level of service
• Managing your own workload
• Maintaining a detailed knowledge of the financial services product range

· Ensure appropriate documentation related to KYC from the client and ensure all aspects of client records and documentation are completed and updated

· Knowledge of banking and credit products desirable

· Identifying opportunities to help customers with more complex needs such as mortgages, private banking, business banking and protection

• Identifying any possible complaints, resolving them as swiftly as possible
• Liaison with different departments within the bank & the service provider to provide timely & accurate resolution to the customer
• Administration duties when required.

Experience : 3 to 5 years
Location : Belfast City Centre / Office Based Role.

HCLBSERV

Job Types: Full-time, Permanent

Salary: £26,000.00-£29,000.00 per year

Benefits:

• Cycle to work scheme
• Employee discount
• Flexitime
• Gym membership
• Health & wellbeing programme
• Life insurance
• Private dental insurance
• Private medical insurance
• Store discount

Schedule:

• 8 hour shift
• Flexitime

Work Location: In ID: VBBFS

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Working Hours: 35 hours (Monday - Friday and 1 in 2 Saturdays) We are the bank for people with purpose. The only bank born from the co-operative movement 145 years ago. We believe in the power of 'we' and putting values and ethics first. We are looking for talented individuals who want to make their next career move in a bank that celebrates co-operative spirit. We put the customer at the heart of everything we do and wholly embrace advocates who truly connect and endorse our brand. And did we mention we are award winning? Year on year award winners for our products, our customer service and our commitment to communities. What's not to love! At The Co-operative Bank we truly believe our customers come first. We understand the responsibility we have, to deliver a service that meets the individual needs of each of our customers. Our Personal Bankers understand that banking in a branch is all about the customer experience …what our customers see, hear and feel and not simply a transaction. That’s why Moneyfacts have awarded the Co-operative Bank ‘Branch Network of the Year’ for the second year running!! *So as a Personal Banker what part would you play in this?* * You will demonstrate a high level of meeting customer needs through excellent service & also demonstrate a proven track record of this in previous roles. * You will work to processes within a banking environment and strive to do thing right thing for our customers every time. * Your knowledge and enthusiasm, of both our customers and financial products, will enable you to build long lasting and effective relationships and consistently create a positive customer experience * Managing a personal portfolio of customers, you’ll pro-actively manage their financial needs, identifying opportunities to add value. From being their first point of contact to assisting them through life events, to acting upon feedback received from them. * You’ll be structured, accurate and organized, whether this is when following necessary processes to complete customer transactions or managing your own self-generated appointments * Yourself and the rest of the branch team, will together, be the face of the Bank. You’ll participate and contribute in daily huddles and work together to ensure your actions and environment represents the right image *This is a great opportunity to shine and demonstrate your…*

• high levels of energy, resilience and self-motivation
• exceptional customer relationship and service skills
• proven problem solving and analytical skills
• experience of working in face to face customer service environment
• detailed knowledge of financial products and banking processes *What you can expect from us: *
• 27 days holiday at start, rising to 30 days
• Competitive pension / income protection / life assurance
• 2 paid days for volunteering per year
• Positive working environment in contemporary offices
• Strong career path within Financial Services
• Family friendly policies and supportive working environment
• Recognition scheme and a culture in which we celebrate success
• Active network groups, ran by colleagues for colleagues That’s what we can offer you – a firm belief in doing what’s right in a place where you can feel genuinely proud to work, grow and develop. So, what are you waiting for…. apply now! This role won’t be around for long, so we would advise to get your application to us as soon as possible by applying today. Unfortunately, we can only consider candidates with the right to work in the UK at this time. Our Bank is committed to continuing to create a diverse workforce and an inclusive environment where all colleagues can fulfil their potential. We welcome applications from talented individuals from all backgrounds and lifestyles who can work with us in maintaining a culture of belonging, where people are valued and respected. As a reputable employer regulated by the Financial Conduct Authority, all offers of employment for this role are subject to a series of background checks, including criminal (DBS) and financial checks. Please note we may withdraw this vacancy once sufficient applications have been reached Job Types: Full-time, Permanent Salary: per year Benefits: * Company pension * Referral programme * Sick pay Work remotely: * No