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IT Specialist Job Description: Top Duties and Qualifications

Edited by Indeed Employer Content Team
Last updated 5 November 2025
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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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7 min read

An Information Technology Specialist (IT Specialist), or an IT Professional, is a technical person who maintains, monitors and implements IT systems. Their common duties include network analysis, security and information assurance, IT audits, web and database administration. They also solve IT problems in computer systems, network infrastructure and cloud platforms.

IT Specialist duties and responsibilities

IT Specialists help solve technical problems. They are responsible for installing and upgrading system components, setting up software for employees, resolving IT and hardware issues and assisting in network administration. Their main tasks can include:

  • Consulting with clients and departments to estimate and resolve IT issues
  • Administering data and network security for departments including system firewalls, antivirus, group policy and email security
  • Coordinating the needs of in-house IT experts and remote employees, vendors and contractors
  • Preparing budget estimates used by executives to plan, organise and schedule work
  • Installing, configuring and monitoring wireless network systems
  • Providing training to fellow employees about network security and the best computer usage practices
  • Creating, analysing, reporting, converting and transferring data through systems using application software

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IT Specialist Job Description Examples:

Example 1

We are currently looking for an IT Specialist who is experienced in Microsoft BC / NAV to join our busy team working full time.

Duties and Responsibilities:
  • Participation in implementation projects for Microsoft Dynamics NAV, Microsoft Dynamics 365 Business Central
  • Analysis of group companies` business processes
  • Interaction with the development department at the level of writing tasks for modifying the system, monitoring timing and quality of execution
  • Configuring systems for the group companies` business processes
  • Consulting and training the users
  • Drawing up documentation for system users
  • Reporting on the work performed

Required Skills And Experience:
  • Min 3 years proven experience in Microsoft Dynamics NAV, Microsoft Dynamics 365 Business Central
  • Higher technical or economic education
  • Experience with the enterprise business processes, the basics of accounting, purchasing, sales, warehouse management
  • Fluent spoken & written both in English and Turkish

Job Types: Full-time, Permanent

Pay: From £32,000.00 per year



Experience:
  • IT support: 5 years (required)
  • Microsoft Dynamics Navision: 3 years (required)
  • Dynamics 365 BC: 1 year (required)

Language:
  • Turkish (required)
  • English (required)


Work Location: In start date: 27/05/2024

Example 2

JOB Description

Web Developer / I.T Specialist

Permanent – Full Time

9-5pm (Monday to Friday)

Liverpool City Centre

Description of Role:

A rapidly growing property company, based in Liverpool City Centre are looking for a senior web developer to join a newly expanding marketing team, in order to help maintain existing products and work on new group company requirements. The role will enable our in-house team to achieve future growth targets via a number of digital marketing and website solutions.

In this position, you will be responsible for:

  • Maintaining and enhancing the companies web products
  • Working as a senior member of the marketing team
  • Liaising with internal and external suppliers to deliver web-based requirements

I would like to speak to any web developer with previous experience with working with digital agencies, and team working environments.

To be successful within the role you will have:

  • 2 years’ experience working within a marketing team workflow
  • Comfortable working with modern technologies including Webflow, Pipedrive & Zapier
  • Previously developed solutions within a CMS, including automation, reporting and project allocation
  • Experience with maintaining IT systems and hardware
  • Knowledge of cloud architecture

The position offers benefits including:

  • Central Liverpool office location
  • Choice of computer setup
  • Flexible working
  • Holiday
  • Pension Contributions

All applicants must be 18+ and UK based to APPLY. All candidates will be notified of a successful application within 72 hours.

Job Types: Full-time, Permanent

Salary: £30,000.00-£35,000.00 per year

Benefits:
  • Company pension
Schedule:
  • 8 hour shift
Supplemental pay types:
  • Performance bonus

Education:
  • Bachelor's Location: One location

Example 3

SAT is a Leeds based tutoring agency that specialises in home education and SEN provision for primary and secondary education. Over the past 5 years since we opened, we have helped students as far as Indonesia work towards their exams with excellent results! Many of our clients are home educated or have SENs so we work alongside health care professionals and schools to successfully support and reintegrate students. Alongside this, SAT tutors prepare students for exams such as their GCSEs and A-Levels via 1-to-1 tuition online, or in-home. If you are passionate, enthusiastic and meticulous then you could be just who we’re looking for!

The role:

We are looking for an IT Specialist to support a student with multiple SENDs to access information technology at a venue near Bakewell. The young person currently requires 10 individual IT sessions in order to teach them how to engage with the technology. Due to the young person's SENDs, the specialist should be patient, professional, bright and intuitive with the student and develop relationships and trust with the student.

This IT specialist should have experience with supporting students with SENs and must have experience supporting and working with children with anxiety, sensory needs and demand avoidance; trained in a low arousal approach, with an awareness of executive functioning challenges.

Areas of responsibility and key tasks:

  • Accessing IT and training activities outside the home
  • Work within our specialist team along with the case manager
  • Experience with communicating directly with parents and other professional key workers involved
  • Ensuring safeguarding of the young person is paramount and safeguarding policies
  • Supporting the requirements of the young person's EHCP

Qualifications and experience we are looking for:

  • Must be trained and experienced in supporting adolescents with a diagnosis of ASD and PDA - on the job CPD will be available
  • Would be desirable to have safeguarding training at Level 3 minimum - training to this level can be provided if required
  • Enjoy inspiring the student and seeing progress in their results
  • Be able to support and liaise with a variety of teaching and other professionals
  • Must hold a valid driver's license and car insurance.
  • Must have experience working as part of a multidisciplinary team

Job Type: Part-time

Salary: £33.00 per hour



Ability to commute/relocate:
  • Bakewell, Derbyshire: reliably commute or plan to relocate before starting work (required)

Education:
  • Bachelor's (preferred)

Licence/Certification:
  • DBS Certificate Location: In person

Example 4

Our prestigious client are looking for a Workplace Services Messaging Specialist to join their expanding team. This role attracts a competitive salary of £50k-£55k + Non Sales Incentive.

Although this role is listed as bing based at the companies head office in Basingstoke it can also be completed from any of the comapanies offices in London, Basingstoke, Caerphilly, Solihull.

Working within the Workplace Services Technical Product Team, the Workplace Services Messaging Specialistwill be responsible for designing, implementing, and supporting M365 messaging and related technologies for cloud and on-premise services for new and existing customers. With significant hand-on experience administering large M365 (Office, Exchange, SharePoint, MS Teams, Azure AD, Intune), Exchange online and Exchange hybrid environments

Especially important in this role is an excellent knowledge and significant experience with Exchange online and Intune to deploy laptop images and package applications.

  • M365 Cloud (Office, Exchange, SharePoint, MS Teams, Azure AD, Intune)
  • Exchange Online
  • Exchange management server
  • Mimecast
  • Intune (management of mobile devices)
  • Jamf Mobile Device Management
  • Windows 10/11 technologies (AutoPilot, AlwaysOn VPN, BitLocker, MDM and MAM, Defender ATP, Windows Virtual Desktop, System Centre)

Candidates must either hold or be eligible to hold SC Clearance therefore must have been resident in the UK for a minimum of the past 5 years

Essential

  • Significant experience of providing engineering support covering complex: incident, problem and change management
  • High level of experience in working with Microsoft 365.
  • Exceptional Exchange competency
  • Demonstrable experience with troubleshooting in complex enterprise environments
  • Intermediate level or better proficiency with Microsoft PowerShell
  • Understanding of Active Directory
  • Keen sense of customer/solution ownership, an overall drive for excellence, and a proven ability to manage assigned project tasks to successful completion
  • Experience in formal change processes and documenting change.
  • Outstanding verbal and written skills to communicate with stakeholders at all levels

Desirable

  • Government security policy knowledge
  • ITIL v3/v4 Foundation
  • Microsoft O365 certifications
  • Understanding of the following products: Active Directory Federation Services, AD Connect, Certificate Services, is a plus

Job Types: Full-time, Permanent

Salary: £50,000.00-£55,000.00 per year

Benefits:
  • Free parking
  • Gym membership
  • Life insurance
  • On-site parking
  • Private medical insurance
  • Sick pay
  • Wellness programme
Schedule:
  • 8 hour shift
  • Monday to Friday
Supplemental pay types:
  • Bonus Location: One location

Example 5

Woking & Sam Beare Hospice are pleased to announce the following position:

IT Specialist

We are a patient-centred charity that delivers palliative and end of life care to thousands of people each year with advanced life-limiting illnesses who live in Northwest Surrey, also providing support to their carers and families in patient homes, in care or nursing homes or through its In-Patient Unit in the Hospice; as well as through the Bradbury Wellbeing Centre.

You will, therefore, be joining a passionate and dedicated team of professionals that make a real difference to the families across Surrey community.

“The team are friendly and forward thinking, and in my role, I can bring the right solutions to help everyone in their important roles. Making a difference is key and evolving the technology at the Hospice is what I love to do…”Admin Colleague

A successful IT Specialist will be:

  • Educated to A level or equivalent
  • Experienced of maintaining IT equipment and systems
  • Great Customer Service
  • Excellent verbal and written communication skills
  • Providing support and regular communication for escalated helpdesk issues.

A successful candidate will have :

  • A computing-based qualification
  • Experience of working in a small to medium sized organisation and providing a supporting/ customer facing role
  • 2 years’ previous experience of providing IT hardware and software support
  • Installing new hardware and upgrading existing applications (training provided)
  • Patching of network cables
  • Good understanding of how a helpdesk operates.

Previous experience in a similar role is advantageous, but not limiting in this position.

Non-Clinical Staff Benefits

We are passionate about our colleagues’ careers. Along with our commitment to provide every colleague with a personal development plan to achieve their vocational goals, we provide the following industry leading benefits:

Annual Leave:25 days rising to 27 days after 2 years’ service, rising to 28 days after 5 years’ service.

Flexible Working: We fully support flexible working opportunities including working part time depending on the role.

Free Parking:Free parking is available.

Employee Counselling:Counselling sessions are available to all members of staff.

Discounted Complementary Therapies:Our Wellbeing Team offer discounted therapies to all members of staff including massages and reflexology and Staff Wellbeing Days.

Blue Light Discount Card:Staff can apply for a Blue Light card that offers discounts across 15,000 retailers.

On Site Café:Our Garden Café based at the Hospice in Goldsworth Park offers a range of hot and cold food options including sandwiches and jacket potatoes. Hot and cold drinks and snacks with a discount offered to all members of staff.

Job Type: Full-time

Salary: £25,000.00 per year

Benefits:
  • Free parking
  • On-site parking
Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday

Ability to commute/relocate:
  • Woking, GU21 3LG: reliably commute or plan to relocate before starting work Location: One location

Example 6

Senior IT Specialist - Experienced IT Professional

Advance your career with Tecnica

Tecnica Ltd are a leading(MSP) Managed Services provider offering a wide range of Professional IT Services. Technology leaders operating throughout Scotland since 2003. We specialise in the delivery and support of Digital Transformation, Cloud and Managed Services, Software Development and Cyber Security, delivering innovative infrastructure solutions and support to private and public sector organisations. Tecnica continue to grow creating opportunities to develop your career and join our dedicated and highly experiencedIT Professionals team.

We are looking for Experienced IT Professionals preferably with a Degree in Computer Science. Networking or relevant IT Field.

IT SeniorSpecialist will possess a minimum of 5 years Desktop computer systems and end user support skills with a good understanding of Networking. You will be expected to be motivated and self-driven and largely work unsupervised in a customer facing role. You will possess good written and verbal communication skills.

Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems as well as administrative tasks either over the phone or face to face. You will have a desire to succeed and work to high standards with an attention to detail. Position provides opportunities to work with various high-end technologies and solutions.

Join our dedicated team of highly skilled IT professionals and advance your career while working with a vast array of Technologies, Solutions and SMEs – Excel and exceed all expectations. If you are dynamic, looking to develop your skills with career progression opportunities, then Tecnica can help you to succeed. Supported by our knowledgeable IT Team, Tecnica are passionate on Training towards career development and progression.

Required skills:
  • The applicant will have at least 5 years’ Industry experience.
  • Experience in an IT support environment with small and medium enterprise advantageous
  • An understanding of Microsoft Server Infrastructure, Office 365, Design, implementation including troubleshooting of these technologies is preferred.
  • Experience Virtualised Infrastructure (Hyper-V and VMWare)
  • Network infrastructure including Cisco switches and Firewalls.
  • Experience of SAN technology and implementation
  • Advantageous: Microsoft Certified
  • Experience with Citrix/VMware/Cisco/ Microsoft Server Technologies, Microsoft Azure cloud platform, Microsoft O365
  • Windows and Linux experience
  • Scripting ability desirable
  • You will be enthusiastic, dynamic, flexible, customer driven, able to work under your own initiative or part of a team as required and commercially aware.
  • Driving License
  • Preferred educated to Degree Level

Benefits

This is an exciting opportunity to develop and progress your professional IT career with on-going support from highly experienced IT Professionals. You will be part of an excelling and high achieving team and contribute to their overall success. Gaining unparalleled expertise and career development opportunities.

Candidates with experience of these technologies are encouraged to apply

Strictly No Agencies

out-of-area candidates will not be considered

Cloud Service /IT Support Specialist /IT Support/MSP/Managed Services/IT Engineer/Microsoft 365/SharePoint/Active Directory/Cyber Security/Digital Transformation/Citrix/VMware/Cisco/Networking/Virtualisation/SAN

Scotland/ Dunfermline/Fife/Edinburgh/Falkirk/ Stirling /Glasgow/Perth/Dundee

Job Type: Full-time

Benefits:
  • Free parking
  • On-site parking
Schedule:
  • Monday to Friday
Supplemental pay types:
  • Bonus scheme
  • Performance bonus



Licence/Certification:
  • Driving Licence (required)


Work Location: In ID: SITP20.05.24

Example 7

IT Support Specialists Senior/Trainee
Advance your career with Tecnica

Tecnica Ltd are a leading(MSP) IT support and Managed Services provider offering a wide range of Professional IT Services. Technology leaders operating throughout Scotland since 2003. We specialise in the delivery and support of Digital Transformation, Cloud and Managed Services, Software Development and Cyber Security, delivering innovative infrastructure solutions to organisations across Scotland. Tecnica are continuing to grow creating opportunities to join our dedicated team of IT Professionals.

We are looking for *Experienced IT Professionals and Entry level (Trainee) preferably with a Degree in Computer Science. Networking or relevant IT Field.

Experienced professional will possess a minimum of two year Desktop computer systems and end user support skills with a good understanding of networking. You will be expected to be motivated and self-driven and largely work unsupervised in a customer facing role. You will possess good written and verbal communication skills.

Tasks can include installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems as well as administrative tasks either over the phone or face to face. You will have a desire to succeed and work to high standards with an attention to detail.
Delivering IT expertise to a diverse customer base. Join our dedicated team of highly skilled IT professionals and advance your career while working with a vast array of Technologies, Solutions and SMEs –

Training towards career progression and development.

Required skills:

  • The applicant will have at least two years’ experience
  • Expertise and experience in an IT support environment with small and medium enterprise.
  • An understanding of Microsoft server infrastructure, Office 365, Design, implementation including troubleshooting of these technologies is preferred.
  • You will be enthusiastic, dynamic, flexible, customer driven, able to work under your own initiative or part of a team as required.
  • Advantageous: Microsoft Certified,MCP/MCSA/MCSE
  • Advantageous: Experience with Citrix/VMware/Cisco/ Microsoft Products,
  • Driving License
  • Preferred educated to Degree Level

Entry Level:

Key Responsibilities
  • First line support – part of the helpdesk team, logging and clearing calls
  • Troubleshooting and problem solving
  • Application and system advice
  • System administration tasks
  • Internal systems support
  • Work alongside highly skilled and Knowledgeable IT Specialist with numerous range of projects.

Requirements
  • Bachelor Degree in Computer Science, Networking/Software or related IT field
  • Excellent analytical and problem-solving skills
  • Excellent spoken and written communications skills
  • Excellent Customer Service
  • Can work independently and part of a team
  • Advantageous – Knowledge and some experience with Microsoft office 365
  • The successful candidate is required to be articulate and well presented as expected in a customer service environment, can demonstrate their interest and desire to achieve results

Benefits

This is an exciting opportunity to develop and progress your professional IT career with on-going support from highly experienced IT consultants. You will be part of an excelling and high achieving team and contribute to their overall success. Gaining unparalleled expertise.

Tecnica main focus is developing our staff career path with unlimited opportunities to grow and gain experience with top tier vendor products and solutions. We encourage and support our staff to work towards certification.

Candidates with experience of these technologies are encouraged to apply

IT Support Specialist /IT Support/MSP/Office365/SharePoint/Microsoft/Active Directory/Citrix/VMware/Cisco/Scotland/ Dunfermline/Fife/Edinburgh /Falkirk/ Stirling /Glasgow/Managed Services/IT Engineer

Job Type: Full-time

Salary: £22,000.00-£45,000.00 per year

Additional pay:
  • Performance bonus
Benefits:
  • On-site parking
Schedule:
  • Monday to Friday

Ability to commute/relocate:
  • Dunfermline: reliably commute or plan to relocate before starting work (required)

Education:
  • Bachelor's (required)

Licence/Certification:
  • Driving Licence ID: ITSS21.6

Example 8

Get Set for Making a Difference to People’s Lives

We support people to make positive changes in their lives. Our creative, tailored solutions improve people’s skills, and provide guidance, motivation and confidence, job opportunities, and training to help them progress towards a better future. Underpinned by our experienced team, effective processes, strong community presence and established employer and partner relationships, we help drive people and businesses forward to a better tomorrow.

Right now we are looking to recruit an IT Specialist in Recruitment, Partnership & Collaboration in Basildon Essex area.

YOUR Impact:
  • Identifying Talent: Source, assess, and engage with IT graduates to understand their skills, aspirations, and career goals.
  • Building Partnerships: Collaborate with leading organizations to understand their talent needs and culture, fostering strong and lasting partnerships.
  • Facilitating Matches: Skillfully connect our talented graduates with organizations that align with their long-term career objectives.
  • Effectively work with referral agencies to promote the Skills Bootcamp program obtain referrals for eligible people across Essex and London as per the contract requirements and attend events such as job fairs and careers events to promote the organization.
  • Review, understand and support in the fulfilment of recruitment needs of our clients
  • Developing potential candidate pipeline through a variety of avenues and platforms
  • Candidate recommendation report writing and analysis
  • Presentation of short-listed profiles to the client and obtain relevant feedback
  • Support in business development by introducing the company’s services to prospects
  • Demonstrate professional integrity in completing all contractual paperwork.
  • Provide employment support focused on creating their personal profile, digital CV, and progression to a digital job outcome in line with our company’s strategy.
  • Support with the collection and chasing of evidence needed to successfully claim funding.
  • Co-ordinate the collection of case studies and learner feedback for the contract
  • Ensure compliance and accuracy with all aspects of service delivery.
  • Deliver a high-quality service in line with TheLightBulb’s delivery model.
  • Be commercially aware and understand contractual requirements and be willing to adjust delivery to ensure requirements are being met.

WHO WE SEEK:
  • Maintain good working relationships with colleagues and other relevant stakeholders.
  • Adhere to relevant company policies and procedures.
  • Attend training activities as and when needed for personal development.
  • To undertake any other tasks as deemed appropriate.

OUR Promise TO YOU:

We're here to support you as much as you support our clients. Our mission is clear: to empower, ignite opportunities, support resilience, and nurture career success for everyone.

Our workplace is dynamic, committed, encouraging, and empathetic. We believe in fostering an environment that is not just about professional growth but also personal well-being. As part of the Get Set UK team, you'll enjoy:
  • Competitive salaries that appreciate your hard work and dedication.
  • Comprehensive pension schemes designed for your future security.
  • Healthcare packages that prioritise your well-being.
  • Gym memberships to support your physical health and mental clarity.
  • An inclusive employee forum where your voice is heard and valued.
  • Continuous training and development opportunities to help you grow and succeed.

We are proud to be part of a team that supports local people, across local communities. Our services are developed and delivered to a standard that sets us apart from the crowd!

Apply now to join our team.

We are a Disability Confident Employer and welcome all applications. Get Set UK is an Equal Opportunity Employer, offering employment without regard to race, colour, religion, sex, physical and mental disability, age, citizenship, pregnancy, genetic information, veteran status, gender identity, gender expression, sexual orientation, national origin, and any other protected status. Our aim is to support and maintain the physical and mental health of all people at work. If you do need any reasonable adjustments as part of your application and recruitment process, please let us know at the outset and we will work hard to provide the right solution for you.

Get Set UK does not accept agency CVs unless specifically engaged on the role by the Recruitment Team. Please do not forward CVs to our recruiters, employees or any other company location. Get Set UK will consider these CVs as gifts and will not be responsible for any fees related to CVs received in this unsolicited manner.

Job Types: Full-time, Permanent

Pay: £29,000.00 per year

Schedule:
  • Monday to Friday



Ability to commute/relocate:
  • Basildon: reliably commute or plan to relocate before starting work (required)

Experience:
  • IT Recruitment: 2 years (required)
  • Customer service: 1 year (required)

Work authorisation:
  • United Kingdom Location: In person
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
Create a culture of innovation
Download our free step-by-step guide on encouraging healthy risk-taking
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What does an IT Specialist do?

IT Specialists often cater to the organization’s technical needs. They can work in multiple areas of information technology, which include software engineering, software development, system analysis, database administration, computer security and at a help desk centres to assist end-users with their technical problems. Based on the specific role, IT Specialists perform a variety of tasks such as implementing, maintaining and monitoring IT systems in addition to solving technical problems in computer systems, hardware and networks.

IT Specialist skills and qualifications

IT Specialists are well-informed about developments and trends in the industry. They are tech-savvy people able to solve technical problems without difficulties. IT Specialists handle all IT-related issues, coordinate among multiple departments and provide excellent customer care. A successful IT Specialist candidate will have various prerequisite skills and qualifications, these may include:

  • Proficiency in the working of servers, networks, computers and peripherals
  • Extensive knowledge of system security and procedures for protecting the organisation’s data from intrusion or corruption
  • Proficiency in multiple programming languages
  • Excellent communication and customer support skills
  • Advanced knowledge about hardware and software configuration
  • Ability to prioritise tasks and create their work schedules with minimal supervision
  • Excellent troubleshooting, creative and technical problem-solving skills

IT Specialist experience requirements

IT Specialists have extensive experience in IT support roles, software and hardware installations, networks, operating systems or similar positions. Most companies prefer to hire candidates who have experience solving technical difficulties in cloud platforms, networks and hardware configuration. Some employers prefer IT Specialists with exposure to technical writing. Scripting experience with programming languages such as Python, Perl and BASH is also beneficial.

The best programming languages for IT Specialists often depend on the job and organisation they are applying for. However, they should know the primary programming languages such as Java, Python, JavaScript. The best programming languages for cybersecurity include C, C++, HTML, PHP and Assembly.

IT Specialist education and training requirements

Entry-level IT Specialists need a two-year associate degree or a four-year bachelor’s degree in IT, computer science, engineering or a related field as a minimum. Some candidates also have additional technical courses in hardware and software installations, computer packages, networking, database administration and programming languages. Useful industry certifications include Cisco Certified Network Professional (CCNP), Certified Information Systems Security Professional CISSP or Microsoft Certified Solutions Expert (MCSE).

IT Specialist salary expectations

According to Indeed Salaries, the average salary for a Junior IT Specialist is £20, 710 per year while the salary of a Senior IT Specialist averages at £37, 591 per year. Salary estimates may differ based on factors like experience, education, location and company.

Job description samples for similar positions

If an IT Specialist is not what you were looking for, here are other job description samples that may fit your needs:

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IT Specialist job description FAQs

Two chefs, one wearing a red headband, review a laptop and take notes at a wooden table in a kitchen setting.

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