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Quality Manager Job Description: Top Duties and Qualifications

A Quality Manager, or Quality Control Manager creates quality standards for an organisation and ensures that its employees and operational procedures meet these standards. Their duties include monitoring performance, creating compliance reports and collecting feedback from other employees and clients.

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Quality Manager duties and responsibilities

A Quality Manager develops a quality control process to meet the needs of the company’s client or customer base. Their main duties and responsibilities include:

  • Designing quality standards, procedures and specifications for a company
  • Reviewing existing procedures to ensure they meet the current guidelines
  • Testing products and service to ensure that they meet quality standards before launch
  • Maintaining documentation of procedural changes
  • Preparing performance reports for relevant stakeholders
  • Collaborating with external vendors and suppliers to ensure that they meet quality standards
  • Ensuring that all processes meet safety, legal and other national or international standards
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What does a Quality Manager do?

A Quality Manager ensures that an organisation’s products and services meet internal and external standards, function effectively and meet the customer’s requirements. Quality Managers are involved in designing and implementing these standards across various parts of the business. They also create quality management systems, monitor company-wide performance and compliance and report on their findings.

Quality Managers work across all industries from manufacturing and health to finance and aviation. They collaborate frequently with external and internal stakeholders and regulatory bodies. They sometimes provide training to their colleagues.

Quality Manager skills and qualifications

A good Quality Manager needs to be very good at solving complex problems, communicating and managing large projects. These will ensure that they perform their duties effectively. A successful Quality Manager will have various prerequisite skills and qualifications that typically include:

  • Strong research and analytical skills
  • Excellent interpersonal skills
  • Excellent communications skills
  • In-depth knowledge of national or international industry regulations
  • Understanding of business management principles
  • Working knowledge of relevant software tools and computer literacy
  • Attention to detail

Quality Manager experience requirements

Quality Managers must have prior experience in analysing quality and performance. They must have at least one to two years of experience in a similar role or fields such as health and safety management. Familiarity with business improvement methods such as lean management and Six Sigma is required. Other requirements may include a background in project management and previous industry-specific experience.

Entry-level Quality Manager positions usually require candidates to complete an internship or apprenticeship. Mid-level Quality Managers require three to five years in the role, while Senior Quality Managers or Consultants will need to have over five years of experience.

Quality Manager education and training requirements.

A Quality Manager must have a bachelor’s degree in production management, human resources, business administration or a relevant field. A Higher National Diploma (HND) in production, materials science or other relevant fields may be required in place of a bachelor’s degree. Some employers prefer candidates who have a master’s degree in production management.

Possible training requirements for Quality Manager positions include the Level 5 Diploma in Quality Management, Lean Six Sigma Training, Business Process Improvement and training on the International Standards Organisation (ISO) codes such as ISO18404 and ISO 9001.

Quality Manager salary expectations

According to Indeed Salaries, a Quality Manager in the UK can expect to earn an average of £41,605 per year. This salary expectation depends on factors such as the hiring company, the candidate’s level of experience and qualification, industry and geographical location and whether the position is a full-time employee, a contractor or a consultant.

Job description samples for similar positions

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Quality Manager job description FAQs

What is the difference between a Quality Manager and a Quality Engineer ?

A Quality Manager oversees the implementation of quality standards across operations, employee conduct and production. A Quality Engineer is only concerned with the quality of the product or service a company offers. They ensure that a company’s products or services meet the standards that the Quality Manager sets.

Who does a Quality Manager report to?

Depending on the organisation, a Quality Manager may report to the Head of Quality Assurance, Production Manager, the Chief Operating Officer (COO) or the General Manager.

What should you look for in a Quality Manager's CV?

Look for relevant quality management experience and qualifications. For instance, a degree in production management will make a candidate a good fit for the role. Also, take note of any achievement, award or recognition that makes each candidate unique. Also, compare their skills and career objectives to the requirements stated in the job description.

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