Care Operations Manager – North London
to circa £55k per annum

Experts2care are working with a well-established Supported Living provider with 10 homes in their portfolio across North London. The homes range in size and offer Care to 35 residents with Learning Disabilities, Physical Disabilities and Mental Health Conditions. The group is looking to expand in the future. The Care Operations Manager position is designed to enable the company to continue expanding and improving their services. You will play an integral part in the senior management team, working together to push the homes towards an excellent CQC rating.

Main duties for Care Operations Manager:

To supervise and support the 4 Registered Managers
To ensure the effective, efficient and safe running of the Homes by monitoring their performance.
To ensure that high standards of care and nursing are delivered.
To ensure that the Homes achieve their aims and objectives within CQC requirements.

Main Requirements for Care Operations Manager:

You will be an experienced Operations/Regional/Multi-site Manager in Supported living homes with strong leadership and management experience.
My client is looking for a candidate who can demonstrate a great deal of initiative and loyalty and one who has a stable CV with longevity of service in previous roles.

Benefits:

There are a variety of competitive benefits available as well as future career development.

Experts2care are a specialist recruitment company focusing on Nursing, Management and Senior Management roles within Care Homes and Private Hospitals. We aim to cut out the hassle and be your search and selection PA, cherry picking the best jobs and approaching clients to explore possibilities. With over twenty years of specialist recruitment experience we are the experts in finding you that ideal opportunity by working as your job search partner, often on an exclusive basis.

To submit an application please click on the 'Apply' button below or contact Experts2care on 07932 451109 for a friendly and confidential chat.

Job Type: Full-time

Salary: £50,000.00-£55,000.00 per year

Additional pay:

• Bonus scheme

Schedule:

• Monday to Friday

Ability to London, Greater London: reliably commute or plan to relocate before starting work (required)

To be available via mobile phone for contact from any department of Portsmouth International Port at agreed times.

To cover Am/Pm shift driving requirements from the Port as requested.

Delivering the arrangement of vehicles for MOT’s, safety checks & servicing on a pre-booked schedule.

To be proactive in on site driver training & recording of training schedules.

Being knowledgeable in operational requirements for the Port & our vehicles.

Maintain the highest standards & image of our vehicles whilst ensuring they always look there best inside & out.

Managing staff to ensure they deliver a happy & helpful attitude to all who work & pass through the Port to ensure customer & hospitality focus.

Checking vehicles fuel, oil & water levels on a weekly basis.

To be able to organise adequate staffing to cover shift patterns via e-chit (email) requests from the Port, on occasion at short notice.

Organisational weekly rota sheet & notification to staff of their working week & shift patterns.

To be involved in staff holiday request bookings.

Promoting a team attitude & ensuring all staff work well together.

Listening to & dealing with any staff grievances that may occur & reporting accordingly.

To work with, listen & learn from experienced members of staff.

To report to & work directly with the Directors of the company Tony & Steve Bailey.

Must have full CPC & operators license.

Salary 30-35K Reviewable.

Job Types: Full-time, Permanent, Fixed term contract
Contract length: 72 months

Salary: £30,000.00-£35,000.00 per year

Ability to commute/relocate:

• Portsmouth: reliably commute or plan to relocate before starting work (required)

Experience:

• bus driving: 1 year (preferred)

Licence/Certification:

• Operators License, PSV and CPC for buses (required)

Work Location: One start date: 01/01/2023

Area Operations Manager
Are you a natural leader?

Tired of the same old spiel from uncaring healthcare providers?

Have you been looking for a truly caring company to work for who will make a real change to people's lives?

Do you have mountains of knowledge and experience in complex care?

Solsken limited are seeking an experienced (complex care) Area Operations Manager to join a dedicated team of healthcare professionals in the Staffordshire and surrounding area.

The successful candidate will be responsible for the operational compliance of all care packages in their region.

Description:

• Managing and monitoring recruitment needs for the packages of care.
• Quality assurance
• Ensuring service user inclusion in all aspects of care
• Ensure compliance with CQC regulations
• Providing continual support to all seniors and staff members in your region
• Working as part of an integral team within the organisation and communicating effectively
• Taking part in the out of hours support on rota basis – ensuring all staff and service users are supported 24/7
• Working closely with the clinical team to ensure a safe service to all our clients
• 1st stage reconciliation of time sheets
• Providing quality leadership and management
• Maintaining good working relationships and liaising with staff, service users, colleagues and stakeholders.
• Identifying risks and implementing risk management strategies
• Completing fortnightly visits
• Attending monthly meetings at the head office
• Providing reports

Requirements:

• High organisational skills
• Time management skills
• Working as part of an integral team within the organisation
• Level 4/5 Leadership and management
• You must be able to work flexible hours
• You must hold a full UK drivers licence and own your own vehicle

Job Type: Full-time

Salary: £30,000.00 per year

Benefits:

• Company events
• Company pension
• Work from home

Schedule:

• Monday to Friday

Licence/Certification:

• Driving Licence Location: On the road

The Genuine Dining Co. have a fantastic opportunity for a dynamic and experienced Account Director to oversee one of our most prestigious contracts for a leading social network platform.

You will lead the client relationship and ensure a high level of food and service for their 3 sites in central London. The food is prepared to a high standard within our production kitchen and distributed to sites daily. You will strive to exceed expectation and deliver a product that wows every time. The client relationship is crucial.

You will be creative and innovative, with the ability to push the boundaries of contract catering, relishing new ideas and ways of delivering exciting food concepts and methods of service.

About Us

The Genuine Dining Co. are a team of motivated, passionate and fashionable foodies; we have fun and enjoy everything we do, only engaging with companies that we are 100% excited about.

We deliver fresh, seasonal, imaginatively created and beautifully presented food to a vast array of businesses across London and the UK, from media companies, to law firms, beauty brands and tech companies.

Main responsibilities

• To organise and lead the contract in accordance with and to the standards required by The Genuine Dining Co. and the client
• To be responsible for the overall efficient and effective running of the contract to provide great quality catering and food to a high standard
• To develop and train a highly motivated team who put our customers first and deliver the contractual requirements
• Ensure your contract is compliant in all areas of Food Safety and Health & Safety
• Driving the service and support to exceed our client's and our customers' expectations
• Implementing plans to achieve strategic growth of the operation and overall contract delivery
• To be proactive in the engagement of customers and adapting the offer to suit their needs providing an opportunity to maximise revenue
• To have a clear financial understanding of the contract and achieve all targets and KPI's

The Ideal candidate

• A real foodie with a love and appreciation for great food and exceptional customer service
• Previous experience of at least two years’ experience in a similar role and contract size
• Good knowledge and experience of working with a bespoke offer and brand
• Creative and innovative approach with a hands-on work ethic
• Great people management skills with the ability to influence and lead
• Results orientated, able to demonstrate commercial awareness
• Proven experience in managing successful teams to deliver results
• Previous budget management and/or profit & loss responsibility
• Ability to communicate effectively to senior stakeholders
• IT & computer literate

Job Type: Full-time

Salary: £50,000.00-£60,000.00 per to Friday

Are you a real organiser, who loves leading and motivating large teams with a hands on approach? Do you thrive on new openings and have passion for food & beverage? If so, read on!

The Job:

Secure Investment Group, a rapidly growing restaurant and hospitality operator which incorporates brands such as Alioli, Crafty Cat, Indico, Karaage, Perios & Tio Latino comprises of various international cuisines which specialise in delivering authentic experiences.

We are seeking a talented Restaurant Operations Manager reporting to the Managing Director. Our operators are true dedicated and passionate who manage large teams and multi-dimensional operations that encompass fresh, made from scratch ingredients, iconic bars, live music and memorable moments.

This is not just another “job opportunity”. So, the question is, “do you have what it takes to join?”

You will be dedicated to creating a comfortable and friendly, yet professional environment for all of your teams, it is essential that you have drive and enthusiasm as well as a passion for Indian/Japanese/Latin American/Spanish cuisines therefore experience in these field is essential.

The Skills, Experience and Qualifications required:

· Relevant experience in an Operations Managerial role with high volume exposure in a casual- themed, full- service restaurant

· Ability to learn and bring "out of the box" ideas to their team

· Genuine enthusiasm and aptitude for serving people

· Excellent verbal and written communication skills

· High level of business acumen and common sense

· Demonstrates strong problem solving skills through ability to diagnose and implement solutions

· Must possess strong communication and listening skills, excellent speaking, reading and writing.

· Comprehend and use technical or professional language, either written or spoken, to communicate complex ideas.

· Ability to effectively pitch and present information in one-on-one and group situations to media, customers, clients, partners and other employees of the organisation.

· Multiple language abilities a plus, fluency in English required.

· Sponsorship available otherwise must have a valid EU work permit to work in the UK.

Locations:

Various within Birmingham & Solihull

The Benefits & Rewards:

A very competitive starting salary of £45K plus bonus potential and employee discounts throughout the group.

Job Types: Full-time, Permanent

Salary: From £45,000.00 per year

Benefits:

• Discounted or free food
• Store discount

Schedule:

• Day shift
• Night shift

Supplemental pay types:

• Bonus scheme
• Performance bonus
• Tips

Education:

• Bachelor's (preferred)

Experience:

• Operations management: 1 year Location: On the road

Salary
£34,099.14 per annum

Location
Manston, Kent



The vacancy

MTC are recruiting Detention Custody Managers (DCMs) to join our fantastic team working at Manston Short Term Holding facility.

This is a permanent, full-time position. Our site operates 24/7, so contracts are based on an average working week of 40 hours & a rolling shift pattern (overtime opportunities are available). In return for your hard work and dedication, we offer a salary of £34,099 per annum, along with a great range of benefits which includes (but are not limited to), Company pension (up to 10%), cycle to work Scheme, life assurance, enhanced annual leave scheme, and many development opportunities which often lead to internal promotions.



The responsibilities of our Detention Custody Manager:

Leading a team of Officers, you will create a safe, secure and decent environment that provides an empathetic and caring security and escorting service for asylum seekers who have only recently arrived in the UK. You will be responsible for their welfare and safety whilst they are going through the Home Office immigration processes. You will manage an area of operations on site, reporting to our senior management team, whilst developing and coaching your team to deliver a supportive and welfare-driven service.



The key requirements of the Detention Custody Manager:

• Skills and experience – A background in custody, detention, care or working with vulnerable people, is beneficial but not essential. If you have worked in a 24/7 operational setting, this is highly desirable. We are looking for individuals who are passionate about transforming lives to join our mission of empowering people to make positive life choices and help to transform lives. People management experience is essential to the role of DCM, as we need experienced, empathetic managers to join the team.
• Approach and attitude - You will need to remain open-minded, be able to deal with challenging situations whilst demonstrating our core values of being caring, transparent, collaborative and being accountable! We’re looking for kind, compassionate individuals who is adaptable to changing needs and priorities and have great communication skills. ​
• Clearance and vetting – You will undertake Counter-terrorism Clearance (CTC) as part of the onboarding process.
• Training- If you are successful in the recruitment process, your role will also involve completing a 4/5-week initial training course which includes de-escalation and Control & Restraint training.

Job Types: Full-time, Permanent

Salary: £34,099.14 per year

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Employee mentoring programme
• Health & wellbeing programme
• Life insurance

Schedule:

• Day shift
• Night shift
• Overtime
• Weekend availability

Work Location: In person


Application deadline: start date: 30/10/2023

Join our warm and thriving medical practice located in the charming area of Crouch Hill, North London.

We are currently seeking an Operations Manager who will play a pivotal role in our team, reporting directly to the Practice Manager. At our medium-sized facility, we pride ourselves on offering a wide array of healthcare services that cater to the diverse needs and preferences of our population, ensuring every patient feels heard and valued.

Renowned for our friendly atmosphere and positive environment, we consistently receive excellent reviews from both patients and staff. We are proud of our strong track record in staff retention. Become a part of our dedicated team and contribute to a practice that truly prioritizes patient choice and staff satisfaction.



Job Summary

To ensure the smooth and efficient operation of the practice, overseeing day-to-day activities, managing staff, and ensuring high-quality patient care and compliance with healthcare regulations.

Key Responsibilities and Duties:

Human Resources and Team Leadership:

Primary contact for staff regarding HR issues, policies, and procedures.

Manage staff sickness and absence, conduct return-to-work interviews, and implement disciplinary procedures.

Oversee recruitment, retention, and rota management of admin, locum, and clinical staff.

Manage personnel functions, including leave, overtime, and mandatory training.

Coordinate with Occupational Health for staff immunisations.

Stay updated with employment legislation changes.

Manage patient medical records and practice registration procedures.

Organize staff welfare activities, delegating tasks as appropriate.

Performance Management:

Line manage reception and admin staff.

Monitor staff skill-mix and deployment.

Address performance concerns, offering support and escalating issues per practice policy.

Staff Training and Development:

Develop and deliver learning and development objectives.

Create training materials, oversee mandatory training compliance, and support additional staff training.

Implement staff probationary, appraisal, and performance management systems.

Advise on workforce needs and contribute to role development.

Patient Services:

Ensure NHS contractual obligations compliance for patient care.

Manage appointment systems for patient navigation.

Handle patient complaints in line with CQC guidelines.

Maintain the Patient Participation Group.

Manage incentivised services and clinical activity planning.

Ensure GDPR compliance in patient care and services.

Manage Subject Access Requests and contribute to practice website content.

Facilities Management and Health & Safety:

First point of contact for building maintenance issues and security matters.

First point of contact for IT and telephony issues

Oversee overall facility maintenance.

Manage fire prevention, security, and related training.

Ensure compliance with Health & Safety policies and procedures.

Oversee PAT/Calibration testing annually.

Organizational Management:

Monitor the day-to-day running of the practice, solving problems and improving systems.

Prepare agendas and minutes for meetings, develop and review protocols and procedures.

Support the practice during CQC inspections.

Qualifications and Skills:

Relevant degree or equivalent experience in Business Administration, Healthcare Management, HR, or related field.

Experience in operations management, preferably in healthcare.

Leadership, organizational, and communication skills.

Knowledge of healthcare regulations, employment law, and facility management.

Proficiency in healthcare management IT systems.

Job Type: Part-time

Pay: £28,000.00 per year

Expected hours: 30 per week

Benefits:

• Company pension
• Sick pay
• Store discount
• Work from home

Supplemental pay types:

• Bonus scheme

Experience:

• Operations management: 2 years (required)
• HR: 2 years Location: In person

Fox & Edwards Events is hiring an Operations Manager! Join us in this central role to help us prepare and deliver events / journeys, giving visitors fantastic memories.

Keen to support a growing small business run by enthusiastic people? Like to travel the country visiting new places? Enthused by heritage?

About Us:
Fox & Edwards Events was established in 2019 by Olly & Julie to deliver events and experiences that encourage visitors to embrace heritage visitor attractions.

Since then, we have been operating steam train trips on heritage railways throughout the UK. We currently work with ten railways from Derbyshire to Kent and Dorset providing a variety of journey options such as fish and chips, cream tea, character events and more.

Our trips are growing in popularity and so we are looking for additional support to ensure that visitors get the best possible experience. We are looking for an Operations Manager to help us in several key areas:

• A great leader, able to be a positive ambassador for the company, motivate staff and efficiently lead on events - both with practical tasks and people/team management.
• Manage event logistics - from ordering and deliveries to staffing and problem-solving.
• Prepare for trains by drafting and overseeing train seating lists.
• Staffing event days across the country as a senior event lead.
• Overseeing our representatives nationwide, supporting them and answering their questions.
• Answering visitor enquiries on a semi-regular basis, giving you an insight into common questions.

About You:
You’ll be:

• Keen like us to provide the best experiences for visitors.
• Well organised, reliable and present positively.
• Good with IT / Microsoft Office.
• A clear communicator with excellent written and spoken skills, both in people management and administrative skills - good at writing emails and taking calls.
• A great team player who demonstrates initiative and is able to work alone to complete tasks well and on-time.
• Calm under pressure, positive and flexible. You’ll consider yourself someone who gets ‘stuck in’ with a ‘can do’ attitude.
• Reliable with good attention to detail.
• Able to work from home and equally comfortable being regularly away from home.
• Previous experience in heritage / events / visitor attractions / tourism to bring to the role.
• A driver with own transport for work / delivery use.

We’re really looking forward to hearing about you and why you’d be interested in this role. We’re more than happy to talk through / discuss any details about the role.

We will give full training about our systems, processes and journeys.

Key Information:
This post is 37.5 hours per week.

Working Wednesday to Sunday each week.

We expect there to be a two week “cycle” in this post, with one weekend per cycle away from home running events nationwide. A typical example of cycle is shown on our website. Please reference this in your application.

Expenses will be paid.

A mixture of office working in the Midlands, home-working and event working around the UK.

​£32,000 per year salary, paid evenly over twelve monthly payments, equating to £16.41 per hour.

Three £50 gift vouchers (birthday, Christmas and anniversary of joining the company) are provided to each team member.

Holiday allowance depending on hours level per year, minimum 28 days per year including bank holidays. Please note that holidays must be agreed in advance and in line with business needs.

A six-month probationary period will apply to any candidate. This may be extended to twelve months.

This position is a new one in our business. A company structure / diagram can be found on our website.

How to Apply:
To apply, please email [website] a covering letter of one side of A4 specifically outlining your suitability for this role and your CV (maximum two sides of A4).

The Process:
Applications close at 23:59 on Monday June 23rd. Applications will be assessed and successful candidates contacted about interviews. We expect there to be two stages, including one on Wednesday 3rd July and a face-to-face meeting at a to-be-confirmed location in Derbyshire or South Yorkshire.

Job Types: Full-time, Permanent

Pay: £32,000.00 per year

Benefits:

• Company events
• Company pension

Schedule:

• Every weekend
• Weekend availability

Work Location: Hybrid remote in Matlock, DE4 deadline: 23/06/2024

OUR STORY

Fitlife was born from a belief that your workout should be the highlight of your day. Dismissing the idea that your gym visit is a chore and something we ‘should’ do, to being a privilege and something we want to do. Fitlife has created an environment that is uncompromisingly inclusive, allowing gym newbies to workout alongside gym enthusiasts and are made to feel welcome and inspired.

The Fitlife member experience begins on arrival. Our highly personable front of house team greet members and guests by name and offer a welcome that’s above and beyond. Whether you choose to workout alone or with a friend, with one of our highly talented and dedicated personal trainers, or, in one of our classes (including spin, yoga, strength, hiit and pilates), the FitLife experience will consistently impress. We are extremely proud of the inclusive, supportive and community based culture we have built which really sets us apart.

Fitlife has operated one site in Buckinghamshire since 2016. We’ve earned numerous accolades at both business and fitness industry awards. In December 2022, Fitlife will open its second site in Summertown, Oxford, however, we have continued growth aspirations.

As we continue to grow, we are looking for a strong Operations Manager who can work across both sites and take the lead on day to day operations, working in close partnership with the Owner Manager.

ROLE Responsibilities:

Working across the dual sites you will:

• Influence and inspire a dynamic workforce through exceptional people management and leadership skills.
• Recruit, develop and motivate new talent into the team
• Manage staff performance evaluations monthly and annually.
• Drive membership sales across the sites?
• Adhere to weekly and monthly ordering timeline and supply budgets.
• Ensure the highest level of customer service to club members and guests.
• In partnership of the owner manager, support ancillary departments and sales.
• Reporting on KPI’s
• Management of front desk, maintenance requirements and assisting instructors in developing schedules whilst ensuring adherence to payroll budgets.
• Ensure high standards of cleanliness of club per company standard
• Ensure the club is following proper Risk Management and Loss Prevention procedures - Monitor safety and security of club.
• Help facilitate all other projects or responsibilities as delegated by the owner manager.
• Must be open to working across dual locations (Oxfordshire and Buckinghamshire)
• Ability to be flexible with schedules according to the needs of the business. The role will include evenings/weekend working as required.

Qualities Required:

• Candidates should have proven leadership capability with 1-3 years of people management experience in an operations management role (ideally within leisure, fitness or hospitality sectors)
• Strong verbal and written communication skills
• Exceptional customer service skills and experience
• The ability to quickly build and nurture strong, trusted relationships
• Effective time management and organisational skills
• Financial management experience

Additional Information

This is a new role for the business and you will work closely with the owner manager to create a more efficient, effective and productive operation.

AS A Member OF THE Fitlife TEAM YOU WILL Receive:

• We offer competitive salary, pension, holiday and a complimentary club membership.
• 30- 50% discounts on all Fitlife products and services including fuel bar products and clothing items.

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary.

Application Details:

The closing date for applications is 6th December 2022. To apply, please submit your CV along with a one page cover letter setting out why you are great match for the role and please include your salary expectations.

You must have the legal right to work in the UK, unfortunately we are unable to offer visa sponsorship.

Job Types: Full-time, Permanent

Salary: £28,000.00-£32,000.00 per year

Benefits:

• Employee discount
• Gym membership

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Summertown, Oxfordshire: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have the legal right to work in the UK? unfortunately we are unable to offer visa Location: One location

As the Group Operations Manager, you will play a pivotal role in overseeing the operational efficiency and growth of our restaurant group across multiple locations. Your leadership, strategic vision, and operational expertise will be instrumental in driving consistency, exceptional guest experiences, and profitability. Additionally, you will be responsible for recruiting, training, and developing staff to uphold the highest standards of service and performance. We currently have our first branch opening end of 2023 with intentions to open a further 12 more locations within the next 5 years with opportunity to move into senior executive level.

Duties and Responsibilities:

1. Leadership and Team Management:

• Provide strategic leadership to a team of operations managers, fostering alignment with company objectives and values.
• Mentor and guide operations managers to excel in their roles, ensuring effective team leadership and collaboration.
• Develop and nurture a culture of accountability, innovation, and continuous improvement.

2. Operational Excellence:

• Oversee the day-to-day operations of multiple restaurant locations, ensuring compliance with company policies and procedures.
• Implement standardized operational processes to maintain consistency, quality, and efficiency across all outlets.
• Monitor key performance indicators (KPIs), analyze operational data, and make informed decisions to drive improvements.

3. Financial Management:

• Develop and manage budgets for each location, monitoring expenses, revenue, and profitability.
• Collaborate with finance teams to analyze financial reports, identify cost-saving opportunities, and drive revenue growth.
• Implement strategies to optimize cost management and resource allocation.

4. Guest Experience Enhancement:

• Champion a guest-centric culture, ensuring exceptional service quality and memorable dining experiences.
• Review guest feedback and insights to identify trends, implementing measures to enhance guest satisfaction.
• Collaborate with operations managers to address customer concerns and maintain a positive reputation.

5. Quality Assurance and Compliance:

• Ensure strict adherence to health, safety, and sanitation standards across all locations.
• Establish and uphold operational protocols to ensure consistent quality in both service and products.
• Monitor compliance with relevant regulations and industry standards.

6. Vendor and Supplier Management:

• Foster strong relationships with suppliers and vendors to ensure timely and reliable deliveries.
• Negotiate contracts and terms to secure favorable pricing, terms, and service agreements.
• Collaborate with procurement teams to optimize supply chain processes and inventory management.

7. Staff Recruitment and Training:

• Lead the recruitment process for operational staff, including restaurant managers, chefs, and service staff.
• Develop and execute training programs to ensure all staff members are equipped with the skills and knowledge to excel.
• Oversee onboarding processes to ensure a seamless integration for new team members.

8. Staff Development and Performance:

• Foster a culture of professional growth and development, providing guidance for career progression.
• Set performance expectations for operations managers, conduct performance evaluations, and provide ongoing coaching.
• Address staffing needs, ensure adequate coverage, and manage workforce scheduling.

9. Strategic Planning and Expansion:

• Contribute to the development of business strategies, expansion plans, and new market entry.
• Evaluate potential locations and growth opportunities through comprehensive market research.
• Provide insights and recommendations to senior management for strategic decision-making.

We are seeking for an experienced Group Operations Manager with a minimum of 5 years experience. As a new brand, we are seeking a proven track record of results within this role.

If you are excited to join a new brand that can enable you to showcase your skills, experience and passion to help grow into expansion, then apply now!

Job Types: Full-time, Permanent

Salary: Up to £55,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount

Supplemental pay types:

• Performance bonus
• Quarterly bonus

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Do you have the rights to work in the UK without an Employer Sponsorship?
• Are you currently in the UK?

Experience:

• Restaurant Operations Manager: 5 years Location: In person