Resources
Post a Job
 Special offer 

Jumpstart your hiring with a £100 credit to sponsor your first job.*

Sponsored Jobs posted directly on Indeed are 65% more likely to report a hire than non-sponsored jobs**
  • Visibility for hard-to-fill roles through branding and urgently hiring
  • Instantly source candidates through matching to expedite your hiring
  • Access skilled candidates to cut down on mismatched hires
*The £100 Sponsored Job credit offer is only available for new accounts in the UK that post a job and expires one year after account creation. Upon expiration of the credit, users are charged based on Sponsored Job budget. Terms, conditions and quality standards apply **Indeed data, United Kingdom, Q2 2024

Customer Service Advisor Job Description: Top Duties and Qualifications

Edited by Indeed Employer Content Team
Last updated 5 November 2025
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
4 min read

A 44318625279customer service14.85retail11.6customer service advisor8.98customer service representative4.56retail assistant2.28304610635350619300.0024035.8946000.00YEARLY26864405842025-10-012025-10-312025-09-012025-09-302025-11-05Customer Service Advisor, or Customer Service Assistant serves as the first point of contact for customers seeking to obtain advice from a company or organisation. Their primary duties include answering customer enquiries, making product recommendations or suggestions and providing information about services or products.

44318625279customer service14.85retail11.6customer service advisor8.98customer service representative4.56retail assistant2.28304610635350619300.0024035.8946000.00YEARLY26864405842025-10-012025-10-312025-09-012025-09-302025-11-05Customer Service Advisor duties and responsibilities

A Customer Service Advisor’s primary goal is to resolve all customer queries and ensure that customers are satisfied with the company’s service or products. Their main duties and responsibilities include:

  • Responding to customer complaints
  • Escalating problems to the technical team or other members of the product team
  • Updating customer information in the company database
  • Providing information about new and existing products and services
  • Tracking and processing new orders and refunds
  • Making sales and processing payments, when necessary
  • Performing administrative tasks as assigned by the Supervisor

Hire your next Customer Service Advisor today

Post a job

Hire your next Customer Service Advisor today

Post a job
Close

Customer Service Advisor Job Description Examples:

Example 1

The Service
An exciting opportunity has arisen for a Customer Service Advisor to join the Customer Service Team.

The Role
As a Customer Service Advisor you will:

  • Confidently answer enquiries on the phone and online
  • Provide reassurance and assistance in diagnosing repairs whilst delivering excellent customer service
  • Ensure all repair requests are logged on our customer relationship module
  • Ensure repairs are allocated to the correct trade and issued in accordance within repair target times using a schedule of rates system.

You Will
  • Be qualified to SCQF level 5 or equivalent
  • Have excellent customer service skills and be used to working in a busy fast paced environment
  • Have a friendly, helpful manner and can demonstrate team work skills.

Company Benefits
  • Pension Scheme
  • Flexible Working Patterns
  • Generous Holiday Entitlement
  • Comprehensive Health and Well-being package
  • Free access to online discounts for well known retailers
  • Death in Service Benefit
  • Cycle to Work Scheme (great savings from 25% - 39% on bikes and accessories)
  • Tech Scheme (great savings of up to 12% on computers and laptops)

Hours of work are as follows:
Monday, Wednesday and Thursday - 8am to 4.30pm
Tuesday 8am to 2.15pm
Friday 8.45am to 4pm

Job Type: Permanent

Salary: per year

Example 2

Customer Service Advisor – £21,000 p/a

As one of the UK's fastest-growing golf companies, Scottsdale Golf has an exciting opportunity available for a Customer Service Representative to join our dynamic and fast-growing online business based in south Warrington. Working as part of our customer service team you will be responsibly for ensuring our customers receive the best possible service each time they contact us.

You will be responsible for:

  • Delivering great customer care in a warm, genuine and friendly manner
  • Prioritising and processing customer contact via telephone, email, live chat
  • Resolving customer complaints quickly and patiently
  • Maintaining thorough and accurate records
  • Liaising with company suppliers
  • Delivering targets

Skills required:

  • Friendly, patient and helpful
  • Good communication skills, both verbal and written
  • Able to work in a fast-paced environment
  • Able to work as a team
  • Good attention to detail
  • 2 years customer service experience

In return you will get:

· A competitive salary.

· Company Bonus.

· Employee discount.

· Access to The Mere Golf Resorts golf course.

· Company Pension Scheme.

· 28 days holiday.

· The opportunity for progression within a growing and exciting company.

· Fun, friendly, and inclusive place to work.

Location – Warrington, Cheshire, WA4 4QT

Job Type: Full-time

Salary: From £21,000.00 per year

Benefits:
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
Schedule:
  • Monday to Friday

Ability to commute/relocate:
  • Warrington, WA4 4QT: reliably commute or plan to relocate before starting work (required)

Experience:
  • customer service: 1 year licence, and vehicle for commute to work? (required)

Example 3

We are working with a Car Main Dealership in the Basingstoke area of Hampshire who are actively looking for a Customer Service Advisor to join there friendly team.

No Automotive experience necessary. Strong Customer Service background essential!

Job Role - Motor Vehicle Customer Service Advisor

Salary - 23k basic / OTE is 28k - 30k

Monday to Friday 8am to 6pm with 1 hour for lunch, Saturdays are 1 in 2 and 8am to 1pm.

Customer Service Advisor Duties include:

  • Ensuring customers are aware of service and repair work required to their vehicles in a professional manner
  • Advise on estimated costs of repairs and work to be undertaken
  • Sell additional products as appropriate to customers’ needs
  • Advise on timescales and collection arrangements
  • Produce job cards on in-house computer system
  • Update customer and vehicle records
  • Document all warranty work in accordance with manufacturer policy
  • Preparation and completion of invoices

For this Customer Service Advisor position you will have:
  • Previous experience within Customer Service is essential
  • Enthusiastic and passionate about the motor trade
  • Full driving licence
  • Excellent communication skills
  • Excellent Customer Service skills

As a Customer Service Advisor you will ensure the highest standard of courtesy and professionalism when interacting with customers and members of the public.

In particular my client is looking for some one with strong customer service skills who has excellent customer rapport and can deliver great CSI results, along with being confident with up-sell opportunities.

If you are looking to build your career as a Customer Service Advisor, this company can offer you genuine career opportunities in an excellent working environment with fully funded training.

I look forward to hearing from you with regards to the Customer Service Advisor role, which is within the motor trade.

Contact: Andy at Jago Consultants

Not the right position for you? please visit our website for full list of vacancies. Do you know someone who might be right for this position? Refer a friend or colleague, and earn yourself a referral fee. Please see our website for more details.

Job Types: Full-time, Permanent

Salary: £23,000.00-£30,000.00 per year

Schedule:
  • Day ID: 8099as

Example 4

Established in 1989, Parker Car Service has evolved into the market leader for providing private hire services to over half a million customers within and outside of London. Voted Best Private Hire Company in the UK in 2017, we are always striving to be better and keep up the already high standard expected.

We are located in Feltham and looking for candidates for our customer service team so if you think you have what it takes, please do not hesitate to get in touch today!

We are currently looking for someone flexible who would be happy to cover any shift required including weekends. We have positions open on our day shift and night shift.

The Position:

We are looking for an enthusiastic, keen and dynamic individual to join our award winning team in Feltham, West London. You will be required to work weekends and have reasonable flexibility. Your main duties will include:

  • Taking bookings and dealing with customer queries via phone, email and other forms of communication.
  • Helping drivers with their queries
  • Dealing with customer feedback
  • Any ad-hoc duties that have been passed to you by a manager.
  • Assisting other members of the Customer Service team.

What Skills Do I Need?

We are looking for experienced individuals in customer service and ideally, you have worked in the private hire or transport industry.

The following skills would really help you in this role:

  • Good hearing and a clear telephone voice with a confident and polite telephone manner
  • The ability to work accurately under pressure
  • A good standard of spoken and written English
  • Good computer and keyboard skills
  • Excellent customer care skills
  • The ability to deal with difficult calls in a calm and professional manner
  • Awareness of confidentiality issues
  • Good time-keeping and reliability
  • Team Player
  • Problem Solving
  • Interpersonal skills
  • Experience using platform-based computerised systems.

As well as potentially joining the team who won the title of the UK’s best private hire company, we offer various different incentive schemes, staff discounts and 5.6 weeks paid holiday. We have various social activities throughout the year to keep the team spirit high and if you would like to be a part of Parker Car Service, please do get in touch and arrange an interview as we would love to see what you have to offer!

Job Types: Full-time, Permanent

Salary: From £22,000.00 per year

Benefits:
  • Company events
  • Employee discount
Schedule:
  • Day shift
  • Night shift
  • Weekend Location: In person

Example 5

Are you tired of outdoor working and looking for something new? Our office-based role gives you a change of scenery and a more stable working environment.

We’ve won multiple awards for being the best and we want you to be a part of this!
On top of your starting salary which is very competitive in today’s market, we also include a wide range of benefits to thank our hardworking staff.
  • Very healthy commission scheme- giving you the chance to set your own goals and earn
  • Employee engagement events- check out our social media to look at how we immerse you into social events and activities. We want you to be part of our community.
  • Incentives- we love to inject the fun and excitement into your working day with chances to win prizes every day
  • Wellbeing tools- We want to look after you!
  • Discounted gym membership- Because we love to encourage a healthy body and a healthy mind!
  • Opportunities to give back to local and UK based charities- We host so many events and activities to support charities close to our heart.
  • 28 days holiday plus additional days based on tenure- because we want to reward our loyal staff!
  • Monthly bonus for good time keeping and attendance!
  • Pension scheme with employer contributions from Clearanswer

We’re expanding and growing our EE and BT campaigns and what’s even better is, you don't need any experience doing sales previously as we give you allof the training!

The training consists of 2 weeks in the classroom and on the calling floor. We like to do a mix of classroom and hands on learning to suit everyone’s learning style so you’re fully prepared. Once you’ve graduated from training you’ll be introduced to your new team and be fully immersed into our community by following our shift patterns which span over 5 days (Mon-Sun) with 2 days off (40hrs per week).

What will I be doing?
  • Providing outstanding customer service via inboundcalls
  • Using all of the great skills we’ve taught you, you’ll be having brilliant conversations, supporting customer queries and talking about our fantastic products.
  • Using your ‘ca do’ attitude you’ll be looking at putting your customer first and providing great experiences every time

Skills we're looking for…
  • You may possess transferable skills gained in previous roles such as retail/ hospitality/ care, or this may be your first full time role- all you need is the willingness to succeed. Someone who is eager to learn!
  • Hardworking and committed to delivering the very best
  • No previous call centre experience is needed as full training is provided
  • Someone who’s proactive and wants to get involved.

Job Types: Full-time, Permanent

Salary: £20,913.93-£23,567.37 per year

Additional pay:
  • Commission hour shift

Example 6

Our client, based in central Bath is looking for Customer Service Advisers/Administrators to join their teams due to progression/movement and promotion of some of their staff. They are market leaders in their field whilst ensuring the wellness of their staff.

If you are looking for a new exciting job role providing excellent communication/assistance to clients/3rd parties, and enjoy combining this with administration - this is the role for you.

You will initially work for 3 months in the office, whilst training and getting to know your team. After which, you will work 3 days remotely from home and 2 days in the office. There is also the option of flexi-time working.

Purpose of Role:
  • To support with the provision of a consistent, effective and efficient mortgage service from application to completion
  • Assessing incoming documents to progress mortgage applications to outcomes.
  • Delivering strong professional levels of service to all parties involved in mortgage origination process.

Key Accountabilities:
  • Exceptional attention to detail, ensuring all documents are assessed in line with internal manuals, policies, procedures and criteria as well as remaining compliant with all applicable regulatory guidelines
  • Developing and maintaining key relationships with internal and external customers.
  • Meet key performance indicators and service levels by working to agreed objectives and deliverables.
  • Proactive and positive communicator, who is naturally organised, enjoys achieving stretching targets.
  • Maintain up to date awareness of current market, financial and regulatory requirements.
  • Telephone call handing, including Business to Business with intermediaries and Solicitors.
  • Work closely with the Underwriters to ensure applications are progressed to outcome efficiently and accurately
  • Shows ambition and takes ownership for personal development and learning
  • Carry out any tasks or activities required by Manager

Essential Skills/Qualifications:
  • Adaptable and flexible to enable department to deliver exceptional customer service
  • Approachable, with a sense of humor, able to remain calm when working under pressure
  • Dynamic and enthusiastic, with a strong desire to achieve
  • Strong organization skills with an ability to work to strict deadlines whilst maintaining a good level of productivity
  • Has the ability to adapt quickly and effectively to change
  • Good Team player
  • PC literate with knowledge of Microsoft office products and outlook

Job Types: Full-time, Permanent

Salary: £20,000.00 per year

Additional pay:
  • Bonus scheme
Benefits:
  • Casual dress
  • Childcare
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Flexible schedule
  • Gym membership
  • Referral programme
  • Sick pay
  • Store discounts
  • Wellness programmes
  • Work from home
Schedule:
  • 8 hour shift

Ability to commute/relocate:
  • Bath, BA2 3BA: reliably commute or plan to relocate before starting work (preferred)

Education:
  • GCSE or equivalent (preferred)

Experience:
  • customer service: 1 year (preferred)

Application deadline: start date: 08/08/2022

Example 7

Job Introduction:

We're looking for a positive team player who wants to provide great customer service and develop business by converting enquiries into hire business.

Key Responsibilities:

Day to day, you'll be answering the telephone and handling email enquiries, taking on-hires and off-hires from our construction industry customers. You'll also raise ations, input orders on our dedicated hire system and also be liaising with our operational depots and transport department to arrange deliveries and collections.

What We're Looking For:

Excellent telephone manner and strong customer service skills

Experience of working in a fast paced environment

Basic computer literacy – MS Office/Outlook skills

Knowledge of G42 or other similar hire rental asset management systems advantageous

Knowledge of hire industry/construction advantageous

What We Can Offer You

25 days annual leave plus bank holidays

Company Pension

Free Tool Hire

Life Assurance

Training & Development Opportunities

Cycle to work scheme

Save As You Earn Scheme

Regular Discounts (eg. Samsung, Nike, Airbnb, Virgin Wines)

A Little Bit About Us

Groundforce is the market-leading rental provider of excavation support systems and specialist products for the water, civil engineering, and construction industries. With a remarkable 60-year heritage, we offer comprehensive shoring and related services.

Operating under the Groundforce banner, we provide a wide range of solutions, including shoring, piling, construction training, temporary bridging, and more. Our goal is to be the convenient one-stop shop for "total solutions" in the construction and civil engineering industry.

At Groundforce, we pride ourselves on our divisions, including Groundforce Shorco, Piletec, Mr Cropper, Stopper Specialists, Groundforce Bridge, and Groundforce Training Services. We continually invest in acquiring associated businesses to enhance our product portfolio and offer reliable and high-quality equipment for our customers.

Excellence is our priority. We hold ISO 9001, 14001, and OHSAS 18001 certifications, demonstrating our commitment to quality, environmental stewardship, and safety.

Join Groundforce, where we deliver exceptional support, innovative solutions, and outstanding customer service. Apply today and be part of our team that takes pride in our industry-leading position.

Vp plc is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills.

Job Types: Full-time, Permanent

Benefits:
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Health & wellbeing programme
  • Life insurance
  • On-site parking
  • Referral programme
  • Store discount
Schedule:
  • Day shift
  • Monday to Friday
  • No weekends



Ability to commute/relocate:
  • Leeds, LS27 7LE: reliably commute or plan to relocate before starting work (required)

Application question(s):
  • What is your salary requirement for this role?

Experience:
  • Customer service: 1 year (preferred)

Work authorisation:
  • United Kingdom Location: In person

Example 8

Get 60% more responses by using Clu to apply. Build a profile with us, and be intelligently matched to jobs we know you’d be great at.

To apply for this role and explore other roles for which you’ve got the right skills, head to [website] start building your profile now.

About the Role

They are looking for a Sales Support Specialist to join their most customer obsessed team in their Brighton office.

This role will be ideal for anyone who cares deeply about people having amazing customer experiences. The perfect candidate is someone who understands that sometimes what can turn a poor experience into a good one, is hearing a kind, understanding voice at the other end of the phone. This is a rare opportunity to make your mark, in a fun environment with enthusiastic colleagues.

Experience in a similar role is desirable but not essential.

What you will do:

  • Answer general, written, customer service queries via a bespoke ticketing system within SLA times
  • Take a high volume of Sales Support calls to ensure their high level of service is maintained
  • Take ownership of post sale customer queries. Working with other teams to find a resolution
  • Manage a caseload of sales through to completion. Including handling vehicle documentation

Requirements

  • Has a history of providing consistently excellent customer serviceHas an organised working style with a strong attention to detail and the ability to manage their own workload
  • A friendly, positive personality with a willingness to work hard as part of an enthusiastic team
  • Has excellent written and verbal communication skillsIs able to adapt to new processes and systems quickly
  • Seeks customer focused resolutions

Shifts available:

Monday - Friday 8:45am-5:30pm

Monday - Friday 10:15am - 7pm

Salary: £23,000 per annum

Benefits

  • A competitive salary
  • BUPA private health insurance
  • Annual learning budget with Learnerbly
  • Enhanced Maternity/Paternity leave
  • Pension Scheme
  • Car Leasing Scheme
  • Discounted Calm membership
  • Cycle to work scheme
  • A fun working environment with regular social events
  • The chance to join a rapidly growing company that cares first and foremost about its people
  • Fast career progression and the ability to develop your own skills and experience quickly

Sounds like a good match? Ready to make an impact? Great!

Once signed up to Clu, we’ll show you opportunities we know you’d be great at based on the skills you put into your profile. This means you might not see this exact opportunity if your skills are better suited for something else.

By putting in a little more time building a skills profile, we help organisations meet job seekers we know can do the job well, and this is why our users get much better results from their applications.

[website]

Job Type: Full-time

Salary: £23,000.00 per year

Benefits:
  • Additional leave
  • Childcare
  • Company events
  • Company pension
  • Cycle to work scheme
  • Employee discount
  • Flexitime
  • Private medical insurance
  • Sick pay
  • Wellness programme
Schedule:
  • 8 hour shift

Ability to commute/relocate:
  • Brighton, BN1 2RL: reliably commute or plan to relocate before starting work Location: One location

Example 9

Job title: Customer Service Advisor

Location: Nelson

Salary: £20,500 pa (plus up to £1,000 bonus paid quarterly)

Benefits: 33 days holiday per year! Life assurance, pension, unlimited soft drinks.

Contract: Permanent, Full-time (5 days a week, some weekends included, 9am-6pm), office-based (more flexible options can be considered).

Are you a customer services professional who is dedicated to delivering incredible customer experiences? Looking to take on a fresh, new challenge with a forward-thinking business? If, so, they’d love to hear from you.

Wavecrest is a telecommunications business offering a range of communications products designed to meet the needs of organisations requiring voice, SMS, interconnect, and other communication capabilities. We also design, build and manage products and key components for our clients, including a communications app for one of the world’s largest retailers.

The Role

This role is a full-time, ideally office-based position (although we are open to flexible options). It’s a great opportunity to work in a fast-paced environment and develop a rewarding career with a company that supports its people.

As a Customer Service Advisor, you will provide an efficient and effective service to customers focusing on first time resolutions, supporting internal and external customers.

Responsibilities
  •  Deal courteously, respectfully, and effectively with enquiries or requests from customers and clients.
  • Trouble shooting and escalating customer queries (if required) to the correct departments or senior member of staff.
  • Keeping customers informed of new products and services that could be beneficial to them.
  • Processing customer/client information in accordance with processes and procedures
  • Ensuring all calls, emails, tickets, chats & tasks are completed within the specified SLA’s.
  • Proactively establishing and maintaining a strong professional working team relationship inside and outside the contact centre.

Key Skills and Experience
  • Contact centre/Customer Service experience.
  • Experience within Telecoms industry (is desirable but not essential)
  • An excellent, clear, and professional telephone manner
  • Good verbal communication skills
  • Great problem solving and organisational skills.
  • Good working knowledge of Microsoft Packages (Outlook, Word, and Excel)
  • The ability to work well in a fast-paced environment.

What we offer

We are a growing technology company, and we deliver on what we say we do. We believe in developing and rewarding people who work hard, and we will work with to carve out your success plan and make a real difference.

We offer:
  • 33 days holiday (inclusive of public holidays).
  • Group pension and life assurance
  • A Competitive Salary - £20,500 + quarterly bonus
  • A comfortable and supportive working environment that brings out the best in you.
  • Investment in your development and full supportive learning program providing you with everything you need to know.
  • A constant supply of free soft drinks to keep you hydrated.
  • Great incentives, competitions and prizes for you and your team.
  • Flexible working opportunity

How to Apply:

Sounds interesting? Click APPLY NOW to send your CV for immediate consideration.

Due to the high volume of applications we receive, only shortlisted candidates will be contacted. If you have not heard from Wavecrest 1 week after the closing date, you may assume that your application has been unsuccessful at this time.

Wavecrest is an equal opportunities recruiter and welcome applications from all suitably skilled applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.

Data Notice: The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection processes and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as is permitted by UK legislation and then destroyed.

Job Types: Full-time, Permanent

Salary: Up to £20,500.00 per year

Additional pay:
  • Quarterly bonus
Benefits:
  • Additional leave
  • Casual dress
  • Company pension
  • On-site parking
Schedule:
  • 8 hour shift

Ability to BB9 7DR: reliably commute or plan to relocate before starting work (required)

Example 10

Job description

The role of our customer services advisor is critical to the success of our business.

Our customers are predominantly elderly and rely upon our office teams to take their orders over the phone or via the internet.

The defining characteristics of our customer services advisors are that they’re organised and efficient. However, apart from the technical skills that are required with the role, the most important attributes are that we demonstrate empathy, patience, kindness, friendliness, care and warmth to all our customers.

The role involves the taking of customer orders, and also the making of outbound courtesy calls.

These calls are particularly important as many customers live alone and the phone calls they receive are often the only contact they may have in a single day.

Wiltshire Farm Foods supplies frozen meal solutions direct to the consumer. We have a cold store to accommodate the stock necessary to be able to be able to deliver to our customers each week.

The ultimate goal is to provide a service to our customers that exceed expectations while at the same time continuously improving efficiencies.

Who we are

Wiltshire Farm Foods have been cooking and delivering delicious frozen meals for over 25 years

Part of the apetito group, an award winning leading food producer for the health and social care sector, providing delicious, nutritious and sustainable meals for people at home or in care.

We support British food and farming and operate a successful programme of waste reduction and resource efficiency across our whole business.
Responsibilities:
  • Responsible for the taking of telephone / internet orders and making outbound calls to customers and prospects.
  • To support drivers with route planning for the next days’ delivery rounds.
  • To ensure each customer is provided with “exemplary” service on each telephone call or contact.
  • To update customer records and liaise with customer relatives as required.
  • To ensure customers’ needs are met, ensuring they know how to cook, store and re-order the meals as necessary.
  • Prepare promotional literature as required and communicate details of new products or promotions to customers.
  • To search, provide and continually look for new business opportunities.
  • To share best practices with colleagues in an effort to continuously improve our service proposition.
  • To actively take an interest in the products we sell and promote the benefits of WFF healthy and nutritious meals to all our customers.

Qualifications:
Essential:
  • Experience of a customer service role
  • Confident using a Personal computer to manage and process orders
  • Confident telephone manner
  • Able to pay attention to detail and be accurate in your work
  • Numerate and good written English; GCSE Math’s & English standard or equivalent
  • Able to work to deadlines

Desirable:
  • Have worked in the elderly/care market
  • Experience of working in a team environment
  • Full UK Driving Licence

Personal Qualities:
As one of our team you will be focused on excellent customer service with a caring and empathic nature. You will demonstrate a real interest in people and be able to communicate effectively with members of the public and their families.
  • This is a “people” focused role and requires individuals who enjoy engaging with a wide variety of elderly customers.
  • To take an active interest in getting to know every customer and become a trusted friend.
  • A good listener, you’ll be able to treat every customer as an individual.
  • To have a very clear telephone voice where you can adapt your style to meet the needs of every customer.
  • Ability to communicate and relate to people at all levels.
  • Ability to work under own initiative, plan own day, manage own time.
  • To act as a link for drivers and customers if any problems arise during a delivery round.
  • To be able to learn our in house computer systems, manage the taking of orders, round sequencing and database management for prospects, current or lapsed customers.
  • To enjoy working as a team member and to be passionate about promoting the WFF product range and service proposition.
  • Flexible approach to work content and willingness to help with other areas of the business as and when the occasion arises.

Job Types: Full-time, Permanent, Apprenticeship

Salary: Up to £10.50 per hour

Benefits:
  • Discounted or free food
  • On-site parking
Schedule:
  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends
Supplemental pay types:
  • Commission pay
  • Yearly bonus

Work Location: In ID: Wffdcsa
Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
Create a culture of innovation
Download our free step-by-step guide on encouraging healthy risk-taking
Get the guide

What does a Customer Service Advisor do?

Customer Service Advisors work to bring high-quality customer service to the customers they interact with. Some Customer Service Advisors spend much of their time on the phone, helping and advising customers, while other Customer Service Advisors deal with customers in-person. This is a fast-paced job role, where the 44318625279customer service14.85retail11.6customer service advisor8.98customer service representative4.56retail assistant2.28304610635350619300.0024035.8946000.00YEARLY26864405842025-10-012025-10-312025-09-012025-09-302025-11-05Customer Service Advisor will effectively handle customer enquiries, as well as managing complaints and issues.

Customer Service Advisor skills and qualifications

A successful Customer Service Advisor candidate will have various prerequisite skills and qualifications that include:

  • Excellent verbal and written communication skills
  • Active listening skills
  • Patience and the ability to remain calm in stressful situations
  • Excellent interpersonal skills
  • Ability to accept criticism
  • Sales and persuasive skills
  • Attention to detail

44318625279customer service14.85retail11.6customer service advisor8.98customer service representative4.56retail assistant2.28304610635350619300.0024035.8946000.00YEARLY26864405842025-10-012025-10-312025-09-012025-09-302025-11-05Customer Service Advisor experience requirements

Experience working in a customer service role is desirable when applying for a Customer Service Advisor position. However, because the customer service department of every company works differently, previous experience is not always required and full training is usually provided.

Customer Service Advisor education and training requirements

There are usually no minimum education requirements to qualify for a Customer Service Advisor position, but many employers require candidates who have General Certificates of Secondary Education (GCSEs) in English and maths. Some employers also require candidates to have a National Vocational Qualification (NVQ), such as the Level 1 Certificate in Customer Service and Level 2 Certificate in Contact Centre Operations. Other education requirements include an intermediate or advanced apprenticeship in customer service. Possible training requirements for Customer Service Advisors include certificate courses in customer service fundamentals, retail customer service, sales and public relations.

Customer Service Advisor salary expectations

According to Indeed Salaries, a Customer Service Advisor in the UK earns an average salary of £18,850 per year. Their actual salary varies depending on geographical location, level of skill and experience, educational qualifications and the industry in which their company operates.

Job description samples for similar positions

If you liked this 44318625279customer service14.85retail11.6customer service advisor8.98customer service representative4.56retail assistant2.28304610635350619300.0024035.8946000.00YEARLY26864405842025-10-012025-10-312025-09-012025-09-302025-11-05Customer Service Advisor job description sample, but are not hiring for this position, take a look at following job description samples for similar positions: 

Create a culture of innovation
Download our free step-by-step guide on encouraging healthy risk-taking
Get the guide

Customer Service Advisor job description FAQs

Two chefs, one wearing a red headband, review a laptop and take notes at a wooden table in a kitchen setting.

Hire your next Customer Service Advisor today

Post a job

Job Description Examples

Need help writing a job description for a specific role? Use these job description examples to create your next great job posting. Or if you’re ready to hire, post your job on Indeed.

No search results found

    Related articles

    20 ChatGPT prompts for effective employee onboarding
    Read article
    How to write an employment verification letter
    Read article
    New Starter Onboarding Checklist for UK Employers
    Read article