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Team Leader Job Description: Top Duties and Qualifications

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Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

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A Team Leader, or Supervisor, leads and manages a team of employees. Their duties include setting team workloads, training staff members and ensuring employees work towards company goals and objectives.

Team Leader duties and responsibilities

Team Leader provide a group of individuals with instructions and direction to help them achieve a specific goal. Other duties and responsibilities of a Team Leader include:

  • Communicating goals and deadlines to team members
  • Planning workloads and delegating tasks
  • Creating a productive work environment for the team using gamification, trust and other appropriate strategies
  • Assessing team performance and providing feedback to employees
  • Assisting with hiring and training employees
  • Assisting with the daily operation of the organisation
  • Performing customer service functions, including interacting with customers and answering questions
  • Providing teams with information about recent developments, programmes and policy changes of management

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Team Leader Job Description Examples:

Our mission

Indeed’s Employer Resource Library helps businesses grow and manage their workforce. With over 15,000 articles in 6 languages, we offer tactical advice, how-tos and best practices to help businesses hire and retain great employees.

Read our editorial guidelines
Create a culture of innovation
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What does a Team Leader do?

Team Leaders perform several types of managerial roles. They help communicate the organisation’s vision to employees helping teams to meet those objectives. Team Leaders also set clear goals and deadlines for employees, delegating tasks and motivating teams to achieve specific objectives. They also measure their team’s performance and create an atmosphere that promotes growth.

Team leaders work in a variety of environments, from grocery retailers, tech companies to healthcare institutions. These individuals are essential in any work environment where employees must work together to complete projects successfully and on time.

Team Leader skills and qualifications

A successful Team Leader candidate will have various prerequisite skills and qualifications to perform their duties effectively. These include:

  • Working knowledge of employer’s operations
  • Leadership skills
  • Outstanding communication skills
  • Interpersonal skills and ability to resolve conflicts
  • Excellent customer service skills
  • Attention to detail
  • Knowledge of computer applications and other industry-specific software
  • Employee training experience

Team Leader experience requirements

Team Leaders must have several years of experience running an office or store. Some employers prefer candidates who have worked as an Office Assistant for at least one or two years. Office Assistants have an excellent understanding of the office processes and are well-positioned to give other employees direction. A candidates who has experience in the retail business and has an understanding of cash registers, inventory management and customer service is also helpful.

Team Leader education and training requirements

Employers typically require Team Leaders to have a Bachelor’s Degree in Business Administration, management and other industry-specific disciplines. Some employers prefer candidates with an advanced apprenticeship in their industry. Other employers prefer applicants who have worked in related roles such as Office Assistants and Foremen.

In some organisations, employers require Team Leaders to complete in-house training programs in supervisory management and leadership development. This helps prospective Team Leaders to develop expertise in areas such as team psychology, motivation techniques, time management, planning and project management.  Optional certifications for Team Leaders include a Diploma in Team Leading Level 2 and ILM Level 2 Certificate in Leadership & Team Skills.

Team Leader salary expectations

According to Indeed Salaries, the average salary for Team Leader candidates is £31,619 per year. Actual salary varies depending on years of experience, qualification, location,requirements, job duties, responsibilities and industry.

Job description samples for similar positions

Here are related job description samples if you are not looking to hire a Team Leader:

Create a culture of innovation
Download our free step-by-step guide on encouraging healthy risk-taking
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Team Leader job description FAQs

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