Front Desk Agent Job Description [Updated 2025]

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A Front Desk Agent, or Hotel Receptionist, performs administrative and customer service functions in hotels, motels and resorts. Their duties include checking guests in and out of rooms, directing them to rooms and processing payments.

Front Desk Agent duties and responsibilities

A Front Desk Agent provides receptionist and customer service duties to ensure guests have a pleasant experience. Some of their duties and responsibilities include to:

Welcome, greet and appreciate guests for using the establishment.
Perform guest check-in and check-out duties.
Address guest’s needs and resolve their concerns and complaints.
Take online and phone reservations.
Collect guest information, including contact details and dates of their stay.
Assign rooms and hand out keys.
Prepare bills and take payments.
Take and pass on message to guests and act on requests in an efficient and prompt manner.

Hire your next Front Desk Agent today

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Hire your next Front Desk Agent today

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Front Desk Agent Job Description Examples:

Example 1

Could you be our friendly face for ph Hostel Birmingham?

ph Hostel Birmingham is looking for dedicated professionals to join our friendly and well regarded Front of House team as a Front Desk Agent (nights). Our hostel provides a fun and relaxed space with service that is welcoming and personal.

The ideal candidate will have exceptional people skills and enjoy working with a busy and passionate staff, across all the front of house aspect of the business. You will be well presented, eager to exceed customer expectations and be able to deliver a warm and welcoming approach.

You will ideally have experience within a similar role or have worked in customer service.

Key responsibilities

Checking guests in and out of the hostel
Dealing with guest enquiries
Taking payments
Liaising with the appropriate departments to maintain a high quality service for our customers

Attributes

A warm, confident and friendly approach
Self-motivated and enthusiastic
Dedicated and committed
Organised, methodical and fun
Ability to keep calm under pressure
Sound administration skills

If this sounds like you, please get in touch. Your future with ph Hostels begins here.

Hours:

Hours will be on a part time basis and to be confirmed at interview

Job Type: Part-time

Pay: £11.44 per hour

Schedule:

Night shift

Work Location: In ID: PHB02

Example 2

Position Summary

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveler's checks. Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.

Follow all company safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Job Type: availability

Example 3

Exciting opportunity to join our team at Velvet Hotel located in central Manchester on Vibrant Canal Street

Duties and Responsibilities include

Be responsible for guest safety in line with health and safety and fire regulations.

To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guest whenever the possibility arises in order to maximize hotel sales.

Whenever possible to anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.

To be fully conversant with, and be able to operate the hotels front office systems.

Ensure all messages received for guests are passed on accurately and as quickly as possible.

Ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.

Operate the hotel switchboard and deal with all internal and external calls, according to our procedure.

To display a ‘Can-Do’ Attitude at all times.

To be fully conversant with all reception procedures and Standards of check-in & out following shift checklist guidelines

People

· To comply with time keeping and attendance policies

· To comply with the company grooming and uniform standards

Quality

· To ensure that guests receive an exceptional level of service and will want to return

· To ensure security procedures regarding guest valuables, departmental keys and floats are strictly adhered to at all times.

· To be fully conversant with the Hotel policy on:

§ Fire & Evacuation

§ Security procedures

§ Health & safety policy

§ Personnel & Training procedures

Profit

· To Participate in guest activities that promote the hotel product and its services

· To create and take advantage of sales opportunities in order to maximize hotel revenue

· To be fully aware of the hotel facilities and promote them whenever possible

· To answer telephones promptly and correctly to maximize business and minimize guest frustration

General

· Comply with the company codes of conduct at all times

§ Perform other tasks at the level of the role as directed by your line manager in pursuit of the achievement of business goals

· Ability to work as part of a diverse team with colleagues from different viewpoints, cultures and countries

· Understand your role and responsibilities in terms of the hotel Health & Safety Policy including completion of all mandatory training

Familiarize yourself with emergency and evacuation procedures
Shift Pattern

This is a shift base roll 5 out of 7 but can be flexible , 07:00-15:00, 15:00-23:00 and 23:00-07:00

Work remotely

Job Types: Full-time, Part-time, Permanent

Salary: From £22,500.00 per year

Benefits:

Discounted or free food
Employee discount
Flexitime

Schedule:

8 hour shift
Day shift
Flexitime

Work Location: In ID: FDA

Example 4

How would you like a job that gives you…

Discounted accommodation on 4 continents and available for over 6,000 hotels! You can book 2 rooms at the same time, so you could spend time with Family and Friends!
Discounted accommodation for your friends and family*; the bigger the group, the greater the fun!
£25 birthday bonus
£500 reward for referral scheme
Wellness and mental health programme (over 30 health benefits and it cover family members too!)
Flexible scheduling
World class training and development, including leadership development
Unlimited career opportunities (internally and locally)
Amazing monthly employee celebration with food from all around the world
Great Staff Parties
Cycle to work Scheme (up to 40% savings)
Uniform Dry Cleaning Allowance
Meals on Duty (Fish and Chips on Fridays)
Employee of the Month Recognition and Reward
Incentives and other interesting schemes

…and much more

At Holiday Inn London- Camden Lock we are looking for exceptional people to provide outstanding service to our guests and who put our people at the heart of everything we do.

Key Responsibilities

Reporting into the Front Office Manager, you will be responsible for:

Welcoming Guests, perform check in/ check out, assist Night Manager in the smooth and efficient running of the Lobby area and luggage Services to the satisfaction of all guests needs.
Demonstrate a ‘Service' attitude and take ownership of guest's request at all times. Attends to guest's complaints and resolve it as per company standards.
Maintain cashier float, handle the correct billing of guest expenses and cover day shifts as per business needs.

What Are We Looking For?

We are looking for someone who can be engaging, well presented, can maintain a positive and calm outlook, communicate well with others, can carry out instructions, is able to pay close attention to detail and will commit to providing outstanding service to our guests. Customer service experience would be a plus, but full training is provided.

The successful applicant for this role will deliver excellent customer service, have a positive ‘can do' attitude, and be willing to learn.

Job Types: Part-time, Permanent
Part-time hours: 16 per week

Salary: £10.30 per hour

Benefits:

Company events
Company pension
Cycle to work scheme
Discounted or free food
Employee discount
Referral programme
Wellness programme

Schedule:

8 hour shift
Weekend availability

Supplemental pay types:

Bonus scheme

Ability to commute/relocate:

London, NW1 7BY: reliably commute or plan to relocate before starting work (required)

Experience:

Food preparation: 1 year (preferred)
Customer service: 1 year ID: HOL-CAM-NTM

Example 5

Are you passionate about hospitality and want to work in a friendly and family-feel environment? Hart Shoreditch Hotel London, Curio Collection by Hilton is now looking to recruit a talented and energetic Front Desk Agentwho shares the same passion like us!

About us

Our hotel is a true celebration of craft. We take inspiration from the neighbourhood's craftsmanship heritage to curate unique and bespoke stays, so that our guests feel enriched in a relaxed atmosphere surrounded by Shoreditch’s vibrant culture.

Our team strives to be friendly, supportive and inclusive and we are always looking for people who live and breathe these values.

What you will be doing

To maintain a high profile presence on the Reception desk and be accessible to guests and clients at all times.
Whenever possible to anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guests whenever the possibility arises in order to maximize hotel sales.
To be fully conversant and able to operate the hotels property management system (OnQ PMS).
To be aware of the hotels availability to ensure that every opportunity is taken to maximize room sales and upselling opportunities.
To deal with cash, cheque, credit card and sales ledger transactions in accordance with the hotel standards of procedures (SOP) manual, and to ensure that any discrepancies are reported immediately.
To ensure the float handed over is checked and correct on every occasion.
To ensure you correctly conclude all necessary end of shift balancing within the given time frame.
To ensure all messages/requests from or for guests are passed/auctioned accurately and as quickly as possible.
To ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
To be able to operate the hotel switchboard and deal with all internal and external calls, according to SOP manual

Your rewards

28 days holidays increasing with length of service
Discounted rates in Hilton hotels with Go Hilton team member and Friends & Family program
Access to Perks at Work with amazing discounts and collection of points on online stores
Company’s Pension
Meals on duty with e-vouchers
Discounts on F&B outlets
Access to Employee Assistance Program
Life Assurance
Recommend a Friend Scheme
Most importantly: Trainings to get started and continue to grow and loads of opportunities to progress

A bit about you

Previous experience in Front Office within the hotel industry is preferred
Previous experience with OnQ PMS system is preferred
High level of IT proficiency
Great interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team

About Curio Collection by Hilton Hotels

Hilton’s Curio Collection brand appeals to travellers seeking one-of-a-kind discoveries and authentic experiences. Each Curio Collection by Hilton hotel is part of the destination it calls home — authentically embodying the distinct culture and spirit of the community in which they reside.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

Looking forward to receiving your application!

Job Types: Full-time, Permanent

Salary: £22,880.00 per year

Schedule:

8 hour availability

Example 6

Job description

Are you passionate about hospitality and want to work in a friendly and family-feel environment? Hart Shoreditch Hotel London, Curio Collection by Hilton is now looking to recruit a talented and energetic NightFront Desk Agentwho shares the same passion like us!

About us

Our hotel is a true celebration of craft. We take inspiration from the neighbourhood's craftsmanship heritage to curate unique and bespoke stays, so that our guests feel enriched in a relaxed atmosphere surrounded by Shoreditch’s vibrant culture.

Our team strives to be friendly, supportive and inclusive and we are always looking for people who live and breathe these values.

What you will be doing

To maintain a high profile presence on the Reception desk and be accessible to guests and clients at all times.
Whenever possible to anticipate guest’s needs, to be aware of all written and spoken requests, to carry out these requests in a courteous and helpful manner.
To be fully conversant with the facilities, services and special promotions offered by the hotel and to pass this information on to the guests whenever the possibility arises in order to maximize hotel sales.
To be fully conversant and able to operate the hotels property management system (OnQ PMS).
To be aware of the hotels availability to ensure that every opportunity is taken to maximize room sales and upselling opportunities.
To deal with cash, cheque, credit card and sales ledger transactions in accordance with the hotel standards of procedures (SOP) manual, and to ensure that any discrepancies are reported immediately.
To ensure the float handed over is checked and correct on every occasion.
To ensure you correctly conclude all necessary end of shift balancing within the given time frame.
To ensure all messages/requests from or for guests are passed/auctioned accurately and as quickly as possible.
To ensure a sound knowledge of the local area regarding history, places of interest and special events and where further information can be obtained.
To be able to operate the hotel switchboard and deal with all internal and external calls, according to SOP manual.

Your rewards

28 days holidays increasing with length of service
Discounted rates in Hilton hotels with Go Hilton team member and Friends & Family program
Access to Perks at Work with amazing discounts and collection of points on online stores
Company’s Pension
Meals on duty with e-vouchers
Discounts on F&B outlets
Access to Employee Assistance Program
Life Assurance
Recommend a Friend Scheme
Most importantly: Trainings to get started and continue to grow and loads of opportunities to progress

A bit about you

Previous experience in Front Office within the hotel industry is preferred
Previous experience with OnQ PMS system is preferred
High level of IT proficiency
Great interpersonal and communication skills
Accountable and resilient
Commitment to delivering a high level of customer service
Ability to work under pressure
Flexibility to respond to a variety of work situations
Ability to work on your own and as part of a team

Night Location: In person

Example 7

FRONT DESK AGENT (FULL TIME)

Hotel Overview

The Cairndale Hotel is one of the largest family owned hotels in Dumfries and Galloway.

Owned and operated by The Wallace family for 40 years, we very much look forward to welcoming you to our truly independent and family run hotel.

Our hotel has 91 unique bedrooms and suites and we welcome a diverse variety of guests ranging from solo travellers, golfers, families and outdoor adventurers! The hotel is the perfect base for exploring all of what Dumfries and Galloway has to offer.

We are very fortunate to have fantastic leisure facilities as part of our hotel. The Barracuda Club boasts a 14 Meter Heated Swimming Pool, Sauna, Steam Room & Jacuzzi as well as a fully equipped gym. As well as being loved by our guests, the club operates as a private membership club.

The hotel is popular for large events including weddings, birthday celebrations and conferences. The hotel also boasts banqueting facilities including grand ballroom for up to 350 guests.

The hotel is centrally located right in the heart of Dumfries, 5 minutes from the train station and a stopping point on a number of bus routes.

We look forward to receiving your application soon!

Why Work at The Cairndale, What’s in it for you?

We offer the most competitive rates of pay.

Automatic Enrolment into Workplace Pension Scheme

Heavily Discounted Leisure Club Membership

Employee of the Month Recognition Program

Access to 24/7 Employee Assistance Program

Discounted Room Nights for You, Your Friends & Family

Discounted Food & Beverage Experiences for You, Your Friends & Family

Employee Events

Uniform Provided

28 Days of Paid Holiday

Cross-Department Training and Development

The Front Desk Agent Role...

We have an exciting and rare opportunity for a Front Desk Agent to join our highly successful team here at The Cairndale Hotel. To be successful in this role you will need to be a confident and an engaging communicator ensuring inspirational service is delivered to our guests. Working as part of our Front Office Team, you will be expected to demonstrate excellent attention to detail, organisational and interpersonal skills.

Our Successful Front Desk Agent will;

Be responsible for providing a seamless guest experience, providing considered and personal service.
Handle reservation calls and amend where necessary guest reservations.
Welcome and greet our guests, checking them in and informing them of the hotel facilities.
Be knowledgeable of the hotel services and facilities and where appropriate, upsell and upgrades.
Working together with the management team, review and improve the guest experience in response to guest feedback.
You will ensure a high level of engagement with guests throughout their stay making them feel at home and help create a warm, welcoming experience
Ensure the Front of House team are aware of business in the hotel through use of the arrivals lists, function sheets and other reports. You will assist in communicating the relevant daily details to the necessary hotel departments.
Ensure all VIPs are flagged accordingly with the correct VIP status, update and maintain their profiles on Guestline.
Ensure special occasions are noted accurately and recognised
Ensure the VIP arrivals list is up to date and prepared one week in advance and that any relevant information is communicated to the necessary departments
Ensure guest information is captured in the correct way and entered onto the hotel property management system, Guestline.
Handle and oversee complaints with empathy and sensitivity, ensuring appropriate action is taken to resolve these and to ensure guest satisfaction is maintained.
Overall, work as part of a large family team to create the best guest experience while also enjoying your time at work in a supportive and friendly environment!

The Ideal Candidate

Our successful Front Desk Agent will;

· Have reception experience

· Be able to work in a fast paced, busy environment

· Possess strong communication skills

· Be confident and be able to use initiative

· Computer literacy is an advantage

· Must possess a clear, friendly and professional telephone manner

Job Type: Full-time

Salary: £10.50 per hour

Benefits:

Company pension
On-site parking

Schedule:

8 hour shift
Weekend availability

Ability to DG1 2DF: reliably commute or plan to relocate before starting work (required)

Our mission

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What does a Front Desk Agent do?

The primary job of a Front Desk Agent is to assist guests check-in and out of accommodation facilities such as hotels and motels. They welcome and interact with guests and also resolve their complaints and concerns. Front Desk Agents process guest payments and issue keys to rooms. They also direct guests to their rooms and make recommendations on room choice, services and on-site facilities.

Other duties include advising guests on in-house and nearby shopping and dining options, local attractions and transport facilities. They will also check out guests upon departure and ensure they hand back keys and other properties of the establishment.

Front Desk Agent skills and qualifications

A successful Front Desk Agent candidate will have various prerequisite skills and qualifications required to perform duties effectively. Here are some skills and qualifications of effective Front Desk Agents:

Experience in a Front Desk role.
Excellent customer service skills.
Ability to work well with others.
Clerical and administration skills.
Ability to use computer and hand-held devices.
Exceptional verbal and written communication skills.
Professional appearance.
Ability to work for extended periods while standing.

Front Desk Agent experience requirements

Front Desk Agents should have experience in the hotel industry or front desk roles. Employers typically provide in-house training, but customer service experience is a plus. Candidates with experience in hotel administration make good Front Desk Agents. Apprentices or degree holders in fields related to the hotel industry can also gain experience during their studies and training.

Front Desk Agent education and training requirements

Front Desk Agents typically require a college course or apprenticeship to qualify for employment. Employers recruit candidates with a Level 3 Certificate or Level 3 Diploma in Hospitality. Some employers accept candidates through a hospitality team member intermediate apprenticeship. Apprenticeships require some GCSEs, including English and math. General admin staff in a hotel can also qualify for Front Desk Agent roles if they acquire the requisite qualifications. People who have excellent customer service and administrative skills can perform well in this role. It is essential for Front Desk Agents to be proficient in computerised booking systems and electronic and point of sale payment terminals.

Front Desk Agent salary expectations

According to Indeed Salaries, the average salary for Front Desk Agent candidates is £20,962 per year. Actual pay may depend on the employer, location, job duties and responsibilities, experience and qualifications.

Job description samples for similar positions

Here are job description samples for similar positions if you are not looking to employ Front Desk Agents:

Front Desk Agent job description FAQs

Successful Front Desk Agents are passionate about caring for guests. They are empathetic and show genuine concern while attending to guests during check-in and check-out. Effective Front Desk Agents can anticipate guests’ needs. They should be resourceful and know how to take care of guests’ requests. Front Desk Agents must have in-depth knowledge of the local area because guests will ask them for recommendations about the best dining spots, shopping centres and other hot spots.

A good Front Desk Agent CV should demonstrate the candidate’s strength in customer service, verbal and written communication skills and computer literacy. The CV should mention the ability to work under pressure, patience, proactivity and a knowledge of guest reservation systems. Other things to look for include time management skills, professionalism, courteousness, interpersonal skills and use of payment processing systems.

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Front Desk Agent Job Description: Top Duties and Qualifications

Front Desk Agent duties and responsibilities

Front Desk Agent Job Description Examples:

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Example 2

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Example 4

Example 5

Example 6

Example 7

Find your next great Front Desk Agent on Indeed

What does a Front Desk Agent do?

Front Desk Agent skills and qualifications

Front Desk Agent experience requirements

Front Desk Agent education and training requirements

Front Desk Agent salary expectations

Job description samples for similar positions

Front Desk Agent job description FAQs

Hire your next Front Desk Agent today

Job Description Examples

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Front Desk Agent Job Description: Top Duties and Qualifications

Front Desk Agent duties and responsibilities

Front Desk Agent Job Description Examples:

Example 1

Example 2

Example 3

Example 4

Example 5

Example 6

Example 7

Find your next great Front Desk Agent on Indeed

What does a Front Desk Agent do?

Front Desk Agent skills and qualifications

Front Desk Agent experience requirements

Front Desk Agent education and training requirements

Front Desk Agent salary expectations

Job description samples for similar positions

Front Desk Agent job description FAQs

Hire your next Front Desk Agent today

Job Description Examples

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