Responsibilities:

• Manage large amounts of incoming enquiries
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling as
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Requirements and skills

• Proven customer support experience or experience as a Client Service Representative
• Track record of over-achieving a
• Strong email contact handling skills
• Familiarity with CRM systems and practices
• Good knowledge of Zendesk and e-commerce platform
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent communication and presentation skills
• This position is based in London, UK.

Job Type: Full-time

Salary: From £24,000.00 per to Friday

About us:

Foundation Home Loans are a specialist mortgage lender, based in Bracknell in Berkshire. We are specialists because we understand the market and because we know that not everyone has straightforward requirements when it comes to mortgages.

We are looking to enhance our team and currently have a vacancy for an experienced Customer Service Associate. This is an office based role in modern offices in the Bracknell area.

What we are looking for:

Our Customer Service Associates effectively manage all Customer Services activity in line with company policies and procedures. As part of a growing department, the successful applicant will engage with customers across the full range of mortgage servicing activities and become expert in key workflows within a specialist team.

We are looking for someone who has a confident telephone manner and the ability to effectively communicate with our customers. You will have proven Customer Services telephonic experience, ideally with a Financial Services/Mortgage company and have excellent time management skills, are organised, efficient and flexible.

The ideal candidate will have the ability to display and prove behaviours consistent with regulation and compliance with the principles of the Fair Treatment of Customers and an understanding of FCA regulations are essential. Also, the ideal candidate will be PC literate, have good mathematical skills to a minimum GCSE level and be able to pass a reference and credit check

A competitive salary, plus benefits package is on offer.

Job Type: Full-time

Salary: £20,000.00-£23,000.00 per year

Ability to commute/relocate:

• Bracknell: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• customer service: 1 year Location: One location

TEMP-PERM. 8 Positions Available, NO Experience Required, 4 WEEKS Training Starting ON 4th JULY!

Are you looking for your first office role? Then apply today! This is a temporary to permanent position based in Basingstoke, Monday to Friday 8:30am - 5pm, 1 in every 4 Saturdays 8:30am-12:30pm £9.50 an hour

As the Customer Service Associate you will benefit from:

• Lots of incentives, spot prizes and a bonus structure to earn commission
• Basic salary of 18.7k with average on target earnings of 25-27k pa
• 2 paid 15 minute breaks per day
• Overtime paid at £20 per hour direct into your bank account the next day! (following completion of probation)
• Extensive training programme
• 8.30am – 5pm Mon-Thurs with a 4pm Friday finish
• Basingstoke town centre location (close to train station)
• Once permanent 21 days annual leave which increase with service up to 30 plus the option to buy 5 extra days holiday per year

As the Customer Service Associate you will be:

• Making a large volume of outbound calls a day, dealing with customers courteously at all times and making detailed notes on the system
• Keeping up to date with all client knowledge to ensure correct information is given to customers
• Meet or exceed monthly targets for cash collection, calls per hour and wrap up time
• Adhere to FCA regulations and guidelines (all training provided with an extensive 4 week training programme)

As the Customer Service Associate you will need:

• The ability to deliver exceptional customer service
• Excellent communication skills both written and verbal
• A confident telephone manner
• To be available to start on Monday 4th July to start the 4 week training course

HOW DO I APPLY?

In the first instance please submit your CV. However, if you have not heard from a Consultant within 5 days, please assume that your application has been unsuccessful for this particular role.

By applying for this role your details will be submitted to Priority Appointments. Our Privacy Policy explains how we will use your information – please refer to our website and privacy policy for more details.

Job Type: Temp to perm
Contract length: 3 months

Salary: £9.50 per hour

Additional pay:

• Commission pay

Schedule:

• Monday to ID: FJ32726

Entry Level Customer Service Job – Call Centre

About Our Client

• Our Client are a Global Investment and Wealth Management company, located in Dublin City Centre.
• The Company provide Investment Management Services to Private and Institutional Investors.
• The Company was established in 1969.

About Your New Job

· Ultimately this is a customer service position with the Financial services sector that requires excellent phone manner.

· You will work in the company's customer service department, taking up to 40 calls each day and provide outstanding customer service to clients while assisting them with any financial questions they may have.

· Provide a consultative phone service to customers from the UK will take up the most of your day, therefore excellent communication is crucial.

Skills You'll Need

· For this position, exceptional customer service is required. Experience on the phone is a bonus but not essential.

· Previous education or experience in the finance is desirable.

· Show you have a willingness to learn and a desire to pursue a career in this field.

· Spoken and written English of the highest calibre.

What’s On Offer

• £24,000 Salary is on offer
• Performance related bonus - Up to 10%
• 10% Non- contributory Pension
• Annual leave – 23 Days
• Private healthcare

Full-time - Permanent

Job Types: Full-time, Permanent, Graduate

Salary: £18,787.51-£26,944.16 per year

Benefits:

• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Discounted or free food
• Free or subsidised travel
• Free parking
• Gym membership
• Life insurance
• On-site parking
• Private medical insurance
• Referral programme
• Sick pay

Schedule:

• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus scheme
• Performance bonus

Ability to commute/relocate:

• Tadworth: reliably commute or plan to relocate before starting work (required)

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: Hybrid remote in ID: COM181122

AMS are recruiting part-time Customer Service Associates in Southend-on-Sea to join our well-known high street banking client. If you are self-motivated, customer focused and enthusiastic, please have a look at the opportunity below.

Join a team that can impact people's lives every day whilst working in a dynamic, fast paced environment.

• Start date: 3rdOctober 2023
• 6 Month Contract
• £13.25 per hour (weekly pay)
• 21.5 hours per week between the hours of 17:30pm – 23:00pm, including 1 weekend day each week (fixed schedule)
• Based in Thanet Grange, Southend-on-Sea
• 8 weeks paid training (Monday-Thursday 17:30pm-23:00pm)

Apply today to complete our quick two stage assessment process, once we have received your video assessment we will be in contact to get your application moving!

What you'll do...

As a Customer Service Associate, you'll be responding to queries from customers promptly and tactfully within our SLAs. We're looking for someone with strong interpersonal skills to listen to our customers over the phone, develop relationships with them and maintain an understanding of their needs at all times.

The skills you need…

Whatever your background, if you are customer focused and self-motivated this could be an excellent opportunity for you to join a major high street bank in their Credit Card Department, where you will be taking inbound calls from customers who have queries or questions in relation to their account.

With a first-class training program, all you will need are first-class customer service skills, being comfortable using different computer systems, and enjoying a fast-paced environment, all whilst working as part of a great team.

Ref: NWG01168

Job Types: Part-time, Temporary contract
Contract length: 6 months
Part-time hours: 21.5 per week

Salary: £13.25 per hour

Expected hours: 21.5 per week

Benefits:

• Free parking
• On-site parking
• Transport links

Schedule:

• Weekend availability

Ability to commute/relocate:

• Westcliff-on-Sea: reliably commute or plan to relocate before starting work (required)

Application question(s):

• This is a part-time role, with fixed weekly hours of 21.5 per week, are you happy to continue?

Experience:

• customer service: 1 year (required)

Work authorisation:

• United Kingdom (required)

Work Location: In person


Reference ID: start date: 03/10/2023

AMS is currently seeking self-motivated individuals to join a great team and deliver first class customer service on behalf of our client, a UK leading bank. As a mortgage customer service associate, we will look to you to keep their needs and financial goals in mind at all times, helping them choose the right service for their personal needs.

Pay Rate - £10.99 per hour.

Location – This role will be fully remote, working from home and we will deliver the equipment to your home. We also require you to have a personal device such as phone or laptop with a working camera that will allow you to join the training through Zoom. This is essential should you apply.

Working Hours – 7 hours per day, Monday to Friday between the hours of 8am and 6pm. For instance, you could be working from 8am-4pm, 9am-5pm or 10am-6pm.

Contract duration – 4+ months. At present, this role will run from early July to the end of November. There is always the possibility this could be extended however this will be solely based on business needs when the time comes.

Training – Full training will be provided and should last around 3 weeks; therefore, full commitment will be required in that period.

Interested? Apply through the link provided and start your application process today!

Please note, this is a remote role running throughout the UK and will fill up fast. To ensure yourself a position you will be required to complete an online assessment followed by an online video interview. These can be completed in an afternoon so we would appreciate prompt participation on your behalf.

Additional Information;
What you'll do
In this role, you’ll be applying your customer service expertise when dealing with and referring customer queries. As a Customer Service Associate, we’ll count on you to contribute to the administration of sales figures for deposit trackers and manage their maturity process.

You’ll also be:

· Processing early encashment and deceased cases accurately.

· Issuing all client letters with the relevant guidelines, in line with the terms and conditions of the tracker bonds.

· Supporting the financial planning business by producing accurate management information and accounts.

· Improving processes and procedures to maximise customer satisfaction and efficiency.

· Maintaining a detailed knowledge of the financial services product range.
Desired skills we are looking for.
· The ability to prioritise work and achieve quality results while maintaining high levels of detail.

· A good knowledge of Microsoft Office, especially Microsoft Excel.

· Good numerical and organisational skills.

· Knowledge of regulatory requirements, procedures and relevant products.

· An understanding of regulation and compliance in terms of data protection, money laundering and the FCA.

Job Types: Full-time, Temporary contract
Contract length: 4 months

Salary: £10.99 per hour

Benefits:

• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to start date: 04/07/2022

This is a fantastic opportunity for anyone looking to excel in Customer Service for a thriving Nottingham call centre.

No Call Centre Experience Necessary.

The owners have over 40 years experience collectively working within Customer Service.

We are seeking individuals that have at least 6 months Customer Service experience for a very rewarding role within our growing business.

The ideal candidate should be confident, have basic PC skills and feel comfortable talking to people.

The job involves contacting clients that have shown interest in our services, you will ask a number of questions and information gather by following a very easy script and enter customer answers into a CRM, with calls lasting approximately 10 minutes.

The job is to provide a service for our clients, THERE IS NO Selling Involved.

Full training is provided, after this you will join our Nursery team where one of our Customer Service Training Specialists will work with you to unlock your true potential and help you with your development as you start your journey with the business.

We are experts when it comes to support and development and we take pride in what we have accomplished to date, supporting local talent and help them secure positions within our business.

We have a career path ready for all new employees, this is due to expansion, and we will be offering career opportunities to our staff allowing you to work towards positions in areas such as Compliance, Administration, Web Development, Training & Management.

The position is full time, working Monday - Thursday 9.45am - 7pm, and Friday 10am - 2pm.

You will receive 1 hour lunch + breaks.

Overtime is optional on a Saturday.

You will be awarded with 28 days annual leave + the opportunity to leave early fully paid upon achieving desired performance levels, more of which will be explained during the interview stage.

The office has recently been renovated, we have several flat screen TV's playing Movies, Sports, Music Channels and Netflix, as well as Game Consoles for all staff to enjoy.

We have "Chill Out" zones within the office for break time for you to sit with your work colleagues and enjoy your rest periods.

Pay starts at £9.50 per hour, there is a commission scheme in place from day 1 with the average monthly bonus being paid out of between £300 - £2000.

This is truly an amazing opportunity for a candidate that is hard working, motivated and wants to learn new skills and make a difference.

Please don't hesitate to register your interest by applying for the role ensuring you send your current CV showing your customer service experience.

Job Types: Full-time, Permanent

Salary: From £9.50 per hour

Benefits:

• Additional leave
• Casual dress
• Company pension
• Flexitime

Schedule:

• Holidays
• Monday to Friday
• Overtime

Supplemental pay types:

• Bonus scheme
• Commission bonus

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Overview:

TE Connectivity’s Customer Service teams interact with customers and company sales representatives to handle a variety or pre-sales and post-sales service functions. They use phone, email, and internet to handle customer correspondence as well as internal enquiries. They will also investigate and resolve customer complaints. A key focus area is the development of working relationships with their customers, and internal supporting functions.

Key Responsibilities:

• Be the primary interface on a day basis with direct account responsibility for account partners in the UK
• Carry out contract reviews on orders/schedules and process in the SAP system
• Progress/expedite orders as requested
• Process request for ations
• Process customer returns
• Investigate credit and debit requests and queries to issue credit/debit as necessary
• Have regular reviews with your account base to discuss On Time Delivery, backlog and other general support issues
• Review, action and issue all relevant order related reports
• Follow TESOG policies and procedures
• Proactively perform e follow up

Skills and Knowledge:

• Excellent interpersonal skills and telephone manner
• 1 - 2 years of customer service experience is preferable
• Ability to communicate with customers and people at all levels of the organisation
• Proactive and flexible attitude as a team member
• Have an organized/methodical way of working accurately with an eye for detail
• Demonstrable experience of handling customers and working in a highly customer orientated environment
• Experience using SAP preferable but not essential
• Ability to work under pressure to tight deadlines
• Experience using Outlook, Word & Excel

CompetenciesValues: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE Connectivity
TE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. Our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, renewable energy, automated factories, data centers, medical technology and more. With more than 85,000 employees, including 8,000 engineers, working alongside customers in approximately 140 countries. TE ensures that EVERY Connection Counts. Learn more at [website] and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

WHAT TE Connectivity Offers:
We are pleased to offer you an exciting total package that can also be flexibly adapted to changing life situations - the well-being of our employees is our top priority!

• Competitive Salary Package
• Performance-Based Bonus Plans
• Health and Wellness Incentives
• Employee Stock Purchase Program
• Community Outreach Programs / Charity Events
• Employee Resource Group

Across our global sites and business units, we put together packages of benefits that are either supported by TE itself or provided by external service providers. In principle, the benefits offered can vary from site to site.

Job Type: Full-time

Work Location: In person


Reference ID:

Customer Service Associate

Job Overview:
We are currently seeking a Customer Service Associate to join our clients team in providing exceptional service to their diverse customer base. The ideal candidate will will carry out the administration of all transactional processes within Javelin (MRP) and supporting systems to maintain order book integrity spanning the order input to shipment invoice cycle.

Essential Duties and Responsibilities:

• Update and maintain customer sales orders on Javelin (MRP system) by ensuring customer due dates, quantities and pricings are reflected accurately within the system and corresponding acknowledgements to customers demand portals.
• Liaise and communicate directly with customers where queries arise such as due dates, order pricing discrepancies etc.
• Raise and compile Production documentation in preparation for launching to shop floor; including Job cards, customer drawings / specifications and other documents as required.
• Raise dispatch documentation using the Javelin system, including Delivery notes, Invoices, Certificates of Conformity, and customer shipping documentation.
• Maintenance and filing of traceability documentation such as completed job cards, customer orders (hard copies) and other related documents as required.
• Support the team to complete the stock take process in line with compliance requirements

Skills and Experience Requirements:

• Computer skills including proficiency in Microsoft Office software.
• Production related administration experience, including a very good understanding of the need for accuracy and full traceability and accountability.
• Working knowledge of MRP / Production control systems
• Experience of working in an Aerospace manufacturing environment is preferred
• Ability to prioritise in a busy manufacturing environment and work to customer due dates.
• Strong organisational skills including a high degree of accuracy.
• Good communications skills (written & verbal).
• Customer orientated service
• Commercial awareness & professionalism.
• Active listening skills with the ability to understand and interpret business priorities

The successful Customer Service Associate will be rewarded with an excellent basic salary and benefits that include, 25 days holiday (inc. Christmas closure), 9% Pension scheme (with Scottish Widows), Life Assurance (x2 salary), We Care – FREE health and wellbeing program for you and your family, Free Financial Wellness program and more.

Join our clients team as a Customer Service Associate and be part of a dynamic environment where your language skills and customer service expertise will make a difference.

Please send your CV for immediate consideration to Zabina @ Quest Technical Ltd

Job Types: Full-time, Permanent

Pay: £26,500.00-£30,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking
• Life insurance
• On-site parking

Schedule:

• Day shift
• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 3 years (preferred)
• MRP: 3 years (preferred)
• Production Control system: 3 years (preferred)
• Microsoft Office software: 3 years (preferred)
• Aerospace manufacturing environment: 2 years (preferred)

Licence/Certification:

• Driving Licence Location: In person

Honeycomb are delighted to be working in partnership with our fantastic client in the the recruitment of a Customer Service Associate for their collections team. This is great opportunity to join a dynamic, up-and-coming company who are dedicated to their customers and employees alike. It is a full-time, permanent opportunity for someone who is passionate about delivering exceptional customer service.

Your Package/Benefits:

• Salary: £22,500 - £25,000
• 33 days holiday
• 1 day working from home
• Snacks in the office
• Perkbox
• Stock opportunities
• Fantastic culture and commitment to employee well being, including a learning budget,
• Fantastic opportunities for career growth
• The opportunity to be a part of something revolutionary in the tech market

The Company:

With a drive to change how people consume tech in today's changing world, this company are swiftly becoming leaders in what they do. Now is your chance to join this start-up, with a solid mission, continuous growth, a commitment to sustainability, and a culture of collaboration - it's an opportunity not to be missed!

The Role:

The goal of this position is to ensure the timely collection of payments from customers who are in arrears. The role will involve negotiating payment terms and speaking to customers with a customer-centric approach. Joining the team will provide you with an opportunity to contribute to the success of a leading tech-leasing company while developing your skills in collections and customer service.

What would a typical day look like for you?

• Opportunity to develop your expertise and make an impact
• Contact customers who are in arrears through phone calls, emails, and other communication channels - predominantly phone calls
• Maintain a professional and empathetic approach while discussing overdue payments with customers
• Negotiate payment arrangements with customers, taking into account their financial situations and internal company policies
• Provide exceptional customer service and address any questions or concerns regarding payment options, late fees, and account status
• Document all collection activities, including calls, emails, and any agreements reached with customers
• Monitor and follow up on overdue accounts, ensuring timely resolution and payment
• Collaborate with other departments, such as sales and customer service, to gather relevant information and resolve customer issues
• Utilise collection software and tools to track customer accounts, update payment status, and generate reports
• Adhere to all applicable regulations and company policies while carrying out collection activities
• Meet monthly targets and key performance indicators (KPIs) set by the company

Person Specification:

• At least 5 GCSEs, including English and Maths at grades A*-C
• At least two years' experience in a customer-focused environment
• Experience in a collections environment is not essential

Your Skills and Qualities:

• Empathetic and approachable
• Passionate about working within a customer-facing environment
• A desire to continue learning
• Effective verbal and written communication skills
• Time management and prioritisation abilities
• Analytical thinking and problem-solving skills

To speak in absolute confidence about this opportunity please send an up-to-date CV via the link provided or contact Aoife Dowds-Gibson at Honeycomb on [phone number]0.

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.

Even if this position is not right for you, we may have others that are. Please visit Honeycomb to view a wide selection of our current jobs.

Job Type: Full-time

Salary: £22,500.00-£25,000.00 per Location: In person